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©2015 The Advisory Board Company • eab.com
Student Success Collaborative TM
Welcome Call Dabney S. Lancaster Community College June 19, 2017
©2015 The Advisory Board Company • eab.com
ROAD MAP
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Supporting Communication
Kickoff Agenda
Dabney Navigate Leadership Team
©2015 The Advisory Board Company • eab.com
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Dedicated Support to Guide You Through Each Phase
Partners on the Road Ahead
Determine greatest opportunities for improvement; Create service plans to align with system and institutional priorities; Execute and track impact
Value Stream Making Ongoing Impact
Implementation Building & Communicating
Cultivate internal experts to roll out and champion each phase of the platform, tailoring message to key stakeholders
Build your team and communicate with campuses; Develop and support changing processes for Navigate and system priorities
Training Teaching and Enfranchising
Project Sponsors: Bernard Laryea & Rich Staley
Project Director: Kelly Miller
Project Director: Kelly Miller
Strategic Lead: Adam Janus & Megan Henszey Strategic Leaders
Technical Director: Cassandra Coleman
DAS Technical Business Analyst
Project Leaders
Experts
Oversight
Various Functional Experts
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Technical Sponsor: Susan Wafford
Executive Engagement: Mary Allen DeBold
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Identifying your Dedicated Leadership Team
Pulling Together Your Guiding System Team
Leading the Charge Understanding Keys to Success
Program Sponsor
Shauna Davis
Program Director
Jhansi Eturu
Value Leaders
Technical Leader(s)
Keys to Success
Committed and united as a group to support the change
Communicate the same message
Understand efforts in motion
Ask the difficult questions to the Leadership Team
Limited to approximately 6-8 people
Considerations
What are our strengths as a group? As individuals?
Overall program and organizational champion
Primary contact with Navigate; involved in project planning and day to day oversight
Leads the technical effort to ensure timely and accurate data extraction and validation
Lead efforts to engage department leaders and users to derive value from the overall program; Head Engagement Teams
Executive Sponsor
Sharon Morrissey
Executive level owner and champion for VCCS
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Who Are the Key Members of Your Guiding Team?
Overview of Navigate Leadership Team
Program Sponsor
Key Responsibilities Roles
• Overall program and organizational champion • Ensures support and holds team accountable • Time Commitment: 2-3 Hours monthly • Dedicated Consultant
• Business Analysts • Integration Engineers • Research and Cohort
Services Team • Product Manager • Software Engineers
EAB Team
Program Owner
• Demonstrates familiarity with the current institutional initiatives for advising and broader student success
• Leads overall effort to engage the users who will be using the product and maximizing value derived from the program
• Time Commitment: 10 -15 hours monthly
• Senior Leadership • Deans and Department
Chairs • Advising Directors • Advisors and Other
Student Support Staff • Faculty • Students and Parents
Campus Stakeholders
Communication Specialist
• Primary owner continued communication to both student and campus stakeholders
• Facilitating open environment and culture of understanding current practices
• Time Commitment: 8-10 hours monthly
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3 Build Team Leaders
• Primary points of contact with campus stakeholders • Lead build teams • Involved in planning and oversight of day to day;
ensures support for initiative, driving communication and advocacy at all levels
• Time Commitment: 10-12 hours monthly
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©2015 The Advisory Board Company • eab.com
6 How It All Fits Together
Build Teams
College Leadership and Build Teams
Program Sponsor
Build Team Leaders (lead Build Teams)
The Navigate Leadership and Build Team Structure
Program Owner
Communication Specialist
Program Owner VCCS Team
Onboarding Academic Planning Advising Services Communication
©2015 The Advisory Board Company • eab.com
ROAD MAP
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Supporting Communication
Kickoff Agenda
Dabney Navigate Leadership Structure
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June 29, 2017
Kickoff Agenda
Time Session Goals Attendees
8:30am – 9:00am Program Leadership Welcome
Program leadership review of the agenda, discussion of primary objectives, and review of expectations
Leadership Team
9:00am – 10:00am Navigate Overview and Platform Demonstration
Share research on student retention and demonstration of Navigate platform Campus Stakeholders
15 Minute Break
10:15am – 11:30am
Breakout and Process Mapping Session 1:
Student Onboarding and Orientation
Understand how a student accesses
information when first joining campus (including welcome notices, materials shared and orientation). Also, understand communications from all offices on campus to students
Participants as identified
11:30am – 12:15pm
Breakout and Process Mapping Session 2:
Ideal Student Onboarding
Understand the ideal workflow for incoming students and how/when a student should access information when first joining campus
Participants as identified
1 Hour Lunch
1:15pm – 1:45pm
Breakout and Process Mapping Session 3:
Student Program and Course Selection
Understand the process of how student change programs and courses including outside assistance (required or recommended) such as advising or faculty
Participants as identified
15 Minute Break
2:00pm – 2:45pm
Breakout and Process Mapping Session 4:
Advising Workflow
Understand the advising process from appointment creation through case management
Participants as identified
15 Minute Break
3:00pm – 4:00pm Technology and Workflow Audit: Student & Advising
Discuss key advising processes, how various technologies are leveraged, and what functionality may be underutilized
Leadership Team
Advising Participants
15 Minute Break
4:15pm – 4:45pm
Debrief and Review of Preliminary Information
Wrap-up onsite, discuss outstanding issues to resolve, and review next steps
Leadership Team &
Build Team Leaders
Recommended Attendees and Offices:
• Advisors
• Enrollment Specialists
• Admissions
• Financial Aid
• Bursar
• Registrar
• Orientation Director
• Campus IT/Help Desk
• Communication Experts
• Faculty Representative
Note: Include representation from both senior administration and front-line staff
©2015 The Advisory Board Company • eab.com
9 Starting with Why
Every organization knows what they do, and some organizations know how they do it, but few organizations know why they do what they do or how to communicate their vision to others.
Three Keys to a Good Pitch Real Examples of Value
Statements from across the
Collaborative
‘We joined the Student Success
Collaborative because we want to…
Focus on the “Why we are doing this,” not the “What we are doing” or “How we do it.”
Pick something specific to your campus.
Keep it simple!
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“ Change Campus Culture “Positively and proactively identify and support students to improve our service”
“ Empowering Student Success “Helping students be successful in achieving their collegiate and life goals, by empowering their educational process.”
Write Your Elevator Pitch Here
“We joined the Student Success Collaborative because we want to….
“ Deliver Social Good “Create a student experience that enriches our community and produces fulfilled graduate.”
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ROAD MAP
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Supporting Communication
Kickoff Agenda
Dabney Navigate Leadership Structure
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• Share practices and implementation strategies
• Answer business questions and set formal functional workflows to support data elements
• Review and update each college in the implementation phase with VCCS system leadership support
• Discuss and support next steps for change management and workflow decisions for Navigate student and advisor tools
• Solidify roll-out plans and communication to campuses
• Review project plan and progress towards implementation goals
• Discussion of key change management and workflow needs to meet VCCS and college priorities
• VCCS Technical team and EAB technical team
• Registration functionality, timeline and scale-able data process across VCCS
• Approximately forty five minutes to complete
Supporting Communication and Workflow Decisions for Implementation
Structure from System to Colleges
Weekly Technical Calls
Bi-Weekly College Calls
Monthly Phasing Call
Monthly VCCS Calls
Education Advisory Board
2445 M Street NW, Washington DC 20037
P 202.266.6400 | F 202.266.5700 | eab.com
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Opportunity Assessment Agenda - DSLCC
Schedule July 25th
Time Session Goals
9:30am – 9:45pm Navigate Welcome DSLCC leadership team to share goals of VIP-PASS and Navigate implementation
EAB, VCCS, DSLCC Staff as
identified
9:45am – 11:00am Navigate Demonstration Share Navigate student and advisor view with the broader DSLCC team
EAB, VCCS, DSLCC Staff as
identified
30 minute break
11:30am – 12:15pm Report Findings Present insights from process mapping onsite, opportunities, and recommendations
EAB, VCCS, DSLCC Staff as
identified
12:15pm – 12:45pm All Hands High level overview of Navigate site, Box folder, configurations
EAB, VCCS, DSLCC Staff as
identified
15 minute break
1:00pm – 2:00pm Build Team Breakout 1 Deep dive with Onboarding Build Team EAB, VCCS, DSLCC Build
Teams
2:00pm – 2:30pm Build Team Breakout 2 Deep dive with Academic Planning Build Team
EAB, VCCS, DSLCC Build
Teams
2:30pm – 3:15pm Build Team Breakout 3 Deep dive with Advising Build Team EAB, VCCS, DSLCC Build
Teams
3:15pm – 4:00pm Build Team Breakout 4 Deep dive with Communications Build Team EAB, VCCS, DSLCC Build
Teams
15 Minute Break
4:15pm – 4:30pm Debrief Wrap-up onsite and review next steps EAB, VCCS,
DSLCC Leadership Team
Student Success Collaborative Navigate
MEMBER ROLE TITLEBenWorth AcademicPlanningLeader AcademicVPJoeHagy AdvisingTeamLeader StudentServices,Dir.SuzanneOstling CommunicationLeader AdmissionsSuzanneOstling OnboardingLeader AdmissionsRalphSass Participant FacultyTondalayaVanLear Participant FacultyMarkusMaier Participant SuccessCoachChristopherShiraki Participant SuccessCoachScottReigel Participant FacultyKristyCasstevens Participant AchievementCenter,Dir.JoyBroyles Participant FinancialAid,Dir.JoeWalker Participant RRCCampusDirectorMattMcGraw ProgramOwner Assoc.VPInst.Effect.JohnRainone ProgramSponsor PresidentMelissaUnroe SISSpecialist ResearchAnalystTamraLipscomb SISSpecialist ITDirectorGaryKeener Participant WorkforceVPCarolConnor Participant RetententionSpecialistAprilTolley Participant HumanResourcesJodiBurgess Participant MarketingRachaelThompson Participant EducationalFoundationJennyWright Participant AP220GrantTreciaWheelock Participant CareerCoachJossieSpencer Participant CareerCoachMarshaKeyser Participant CareerCoachAngieGraham Participant Finance/BusinessVPNovaWright Participant LibraryDir.DougSmith Participant WorkforceStaffRobinJennings Participant WorkforceStaffPhyllisBartley Participant Assist.tothePres.
[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@dslcc.edu
DabneyLancasterCCProcessMaps1.ONBOARDING
2.IDEAL
3.ADVISING
4.TECHECOSYSTEM–Capturedhardcopy
DSLCCWhyStatement
Rev.July12,2017DSLCCparticipatesinVIP-PASSbecauseweseeadirectconnectionbetweenthemissionofVIP-PASSandourstrategicplangoalssetforthintheDSLCCStrategicPlan:
• Improvestudentsuccess• Increateretention• Increasegraduationrates
ThefulltextoftheDSLCCStrategicPlanisplacedprominentlyonourWebsite:www.dslcc.edu>>About>>DSLCCStrategicPlananddrivesthegoalsofallDSLCCunitsandareas.ManyoftheAcademicAffairsassessmentgoalsspeakdirectlytotheneedforimprovingstudentsuccess,retentionandgraduationrates:
• Increasenumberofregular(non-dualenrollment)studentsenteringthetransferprogramsandOTprograms,
• Increaseretentionofcurrentstudents.DSLCCStudentServiceshasidentifiedsimilarassessmentgoals:
• Increasecombinedtotaloffallandspringunduplicateddualenrollment,• Increasefirst-timefull-timeandpart-timestudentfall-to-springretention,• Expandtheuseofthenew“WritingCenter,”• Maximizetheuseoftheelectronicearlyalertsystem.
WebelievethatVIP-PASSinitiativesthatprovideforimprovedonboarding,cleareracademicpathways,improvedcareercounselingforourprogramsandmoreintrusiveadvisingmethodswillhelpachievethegoalssetbyAcademicAffairsandStudentServicesunitsaswellastheoverallstrategicgoalsofthecollege.
