Embed Size (px)
Citation preview
Welcome KitDiscover the benefits of being a subscriber
Dear Subscriber,
We know you have many choices these days for news coverage, both locally and nationally, and supporting a free press has never been more critical. That’s why I want to thank you for your support of Courier Journal, ensuring we can continue crafting stories that impact the community and the world at large.
For more than 150 years, the Courier Journal has been serving readers in Louisville, delivering stories that affect, inform and inspire you. And this is only the beginning of the benefits you receive as a subscriber of Courier Journal.
Your subscription includes unlimited access to courier-journal.com and our mobile apps with breaking news and personalized news alerts, exclusive newsletters tailored to your interests and more exciting perks.
This welcome kit includes helpful and important information about your subscription. You can also view this information online at help.courier-journal.com.
Thank you for supporting Courier Journal.
Sincerely,
Rick GreenRegional Editor
Courier Journal
525 W. BroadwayLouisville, KY 40202
PART OF THE USA TODAY NETWORK
Table of Contents
Newsletters Get exclusive newsletters and the latest news with Daily Briefing and more topics.
PodcastsListen to award-winning podcasts from Courier Journal and across the network.
Social MediaFollow us on social media for even more news coverage.
e-Edition Access the digital copy of the newspaper on any device.
Bonus SubscriptionGive one digital subscription to a family member or friend, for free!
Mobile AppsStay on the pulse with our suite of mobile apps.
Making Changes to Your AccountChange your mailing address, update your password and more.
Billing & PaymentLearn about our secure EZ Pay program or how to make a payment online or by phone.
Place a Temporary Hold on Print DeliverySuspend or resume delivery of your print edition.
Report a Delivery IssueContact us to report an issue with your print delivery.
How to Access the e-EditionCreate your online account to access the newspaper on your devices.
ACCOUNT MANAGEMENT
GETTING STARTED4
RESOURCES & CONTACT INFORMATION5
COMMUNITY IMPACT6
SUBSCRIBER BENEFITS7
8
9
Getting Started
PAGE 4
As a subscriber of Courier Journal, you have unlimited access to local and national news on courier-journal.com, exclusive subscriber-only newsletters, access to the e-Edition, innovative storytelling through virtual reality and podcasts, breaking news alerts and personalized news feeds on our Courier Journal mobile app with “My Topics,” and much more.
Here are three easy steps to get you started:
LOG IN TO ACCESS MORE BENEFITSYour subscription includes online access to courier-journal.com, mobile and tablet access and the e-Edition, a digital replica of the print edition. Visit courier-journal.com/activate to log in or create an account and start enjoying these benefits and more.
SIGN UP FOR NEWSLETTERSDive deeper into the stories that matter to you with our wide selection of newsletters. Visit courier-journal.com/newsletters to sign up for our newsletters.
MANAGE YOUR ACCOUNTReview payment history, update payment and billing information, place a temporary hold on print delivery and more. Visit account.courier-journal.com to manage your subscription.
1
2
3
Visit help.courier-journal.com for helpful information about your subscription.
Resources & Contact Information
PAGE 5
Visit help.courier-journal.com for helpful information about your subscription.
LIVE CHATcourier-journal.com/subscription
EMAIL [email protected]
ONE-TIME PAYMENTaccount.courier-journal.com/payPLACE A TEMPORARY HOLD ON PRINT DELIVERYaccount.courier-journal.com/delivery-temporary-stop
REPORT A DELIVERY ISSUEaccount.courier-journal.com/delivery-issue
ENROLL IN AUTOMATIC PAYMENTS (EZ PAY)account.courier-journal.com/auto-pay
NEWSLETTERScourier-journal.com/newsletters
WEBSITEcourier-journal.com
E-EDITIONcourier-journal.com/enewspaper
CALL US1-800-866-2211
Contact a member of our customer support team with questions about your subscription.
Review payment history, update delivery preferences, place a temporary delivery hold and more.
View all benefits included in your subscription.
CUSTOMER SERVICE help.courier-journal.com
ACCOUNT MANAGEMENT account.courier-journal.com
SUBSCRIBER BENEFITS help.courier-journal.com
For 150 years, we have been Louisville’s storyteller. We’ve won 10 Pulitzer Prizes and, every day, we proudly protec the interests of taxpayers, residents and Kentucky’s most vulnerable citizens. Our digital audience is the market’s largest – and it’s growing. But none of that matters to us as much as this fundamental idea: We’re here to seek the truth, to understand the world around us, and to understand each other. We care about the Louisville community because we’ve been a central part of it for 150 years. Now, perhaps more than ever, journalism matters.
Learn more at
connect.courierjournal.com
Maggie Menderski
Meet our staff
CITY LIVING REPORTER
Veda MorganDIRECTOR, COMMUNITY IMPACT
Alton StruppPHOTOGRAPHER
PAGE 6
Proud to call Louisville home. Dedicated to making an impact.
Subscriber Benefits
PAGE 7
E-EDITION | courier-journal.com/enewspaperOn the go? Take the news with you. You get an exact digital replica of the print edition. The e-Edition allows you to flip the pages, scan the headlines and read the stories on your device of choice, any time.
SOCIAL MEDIA | courierjournal @courierjournalYou can connect with us on your favorite social media channel and follow trending stories as they’re happening. Get updates on breaking news and share and comment on the news you care about on the social sites you use every day.
NEWSLETTERS | courier-journal.com/newslettersGet subscriber-only newsletters and the latest news with the Daily Briefing and more. Select the topics you like and we’ll deliver tailored content directly to your inbox.
PODCASTS | podcasts.usatoday.com
BONUS SUBSCRIPTION | account.courier-journal.com
Looking for a good laugh or true crime mystery? Listen to podcasts from Courier Journal and other USA TODAY NETWORK podcasts from around the country for the latest insights on sports, crime, news, pop culture and more.
Share one free digital subscription with a family member or friend and they can enjoy unlimited access to courier-journal.com too. Log in to your account to share.
Visit help.courier-journal.com for helpful information about your subscription.
Mobile AppsSUBSCRIBER BENEFITS
The Courier Journal Get the latest local news for Louisville with the Courier Journal mobile app. The app is free to download and the Home section is available to all users.
The Courier Journal Print Edition Introducing The Courier Journal Print Edition app, where subscribers can read Courier Journal on their mobile device with all the stories, photos and ads shown just as they appear in print.
Cats HQ Coverage of the University of Kentucky Wildcats has never been better. Catch all the latest sports news, opinions, live game coverage, photos, videos, tweets, scores, stats, rosters and forums for the Kentucky Wildcats — all in one place.
Cards HQ Coverage of the University of Louisville Cardinals has never been better. Catch all the latest sports news, opinions, live game coverage, photos, videos, tweets, scores, stats, rosters and forums for the Louisville Cardinals — all in one place.
Visit help.courier-journal.com for helpful information about your subscription.
PAGE 8
Stay on the pulse with our apps. Courier Journal app includes breaking news alerts, personalized news feeds with “My Topics,” offline reading and immersive VR experiences. The e-Edition, or Print Edition, app allows you to access the latest print edition on any device, anytime. Visit your app store to download and get started.
Account Management
Visit help.courier-journal.com for helpful information about your subscription.
PAGE 9
MAKING CHANGES TO YOUR ACCOUNTUpdating your account information is easier than ever. To change your mailing address, billing information, newsletter preferences and more, visit account.courier-journal.com.
BILLING & PAYMENTOur EZ Pay program offers the convenience of renewing your subscription through automatic deductions from either a checking account or credit card. No more bills to pay and checks to write! EZ Pay is secure, fast and simple.
To enroll in EZ Pay, visit account.courier-journal.com/auto-pay.
To make a one-time, online payment, visit account.courier-journal.com/pay.
If you prefer to make a payment by phone, please call 1-800-866-2211.
PLACE A TEMPORARY HOLD ON PRINT DELIVERYPlanning a vacation and need to place a temporary hold on your print delivery? Visit account.courier-journal.com to suspend or resume delivery of your print edition. You can submit multiple vacation hold requests in advance if you are going to be traveling in intervals.
HOW TO ACCESS THE e-EDITIONAfter creating your online account, visit courier-journal.com/enewspaper to view the e-Edition. You can also access the e-Edition via the Daily Briefing newsletter or in the account management portal.
REPORT A DELIVERY ISSUEWe strive to deliver your print edition on time and regret any delivery issues you may encounter. If we’ve made a mistake, please report the issue at account.courier-journal.com so we can correct our error.
UPDATE YOUR DELIVERY ADDRESSMoving soon? Update your print edition delivery address at account.courier-journal.com to prevent a disruption in your delivery service.
Last Page
