WELCOMEWelcome to Carter Creek Winery Resort & Spa. We are delighted you have selected our resort and we would like to extend you a very warm welcome. We trust your stay with us will be a very pleasant and memorable one. We look forward to providing you with the utmost personal and gracious service that makes Carter Creek the Hill Country travel experience you desire.

Discover our remarkable resort, winery and brewery, which reflects owners Jim & Dawn Carter’s dream and vision. Enjoy your time spent as you unwind, relax and rejuvenate. We look forward to your return visits and hope you will make Carter Creek Winery Resort & Spa your choice every time your travels bring you to the Texas Hill Country.

The following pages of this directory are provided to assist you with the many services available at our resort. In addition, the directory provides hotel emergency procedures, spa services and frequently requested phone numbers.

Should you require assistance or have any questions, comments or concerns during your visit with us, please do not hesitate to contact us by dialing Guest Services at “0” on your phone console.

Visit our sister winery resorts in California.

WineResort.com

ROOM FEATURES AND

AMENITIES

ROOM FEATURES AND AMENITIES

GUEST SERVICESOur Guest Services Department is staffed 24 hours a day, 7 days a week for your convenience. Please dial “0” on your phone console for assistance.

CHECK-IN AND CHECK-OUT TIMECheck-in time is at 4:00pm daily. Check-out time is 11:00am. Should you need additional time, please contact Guest Services for details and arrangements.

CLIMATE CONTROL We understand climate control is important to ensuring your complete and total satisfaction, which is why each room has its own thermostat. Please contact Guest Services for assistance in securing your perfect thermal setting during your stay with us.

WINEMake your stay extra special by adding a bottle of wine. We consider each of our wines to be a treasure from our vineyards. Several varietals are available to you for purchase. Please contact Guest Services. Please enjoy responsibly.

ICEThe ice machine located in the pool area is available during the pool hours of 7:00am to 10:00pm.

POOL HOURSThe pool is open daily between the hours of 7:00am to 10:00pm. Pool towels are available at the pool.

BUSINESS CENTERComplimentary use of internet, PC, and printer is available in the upper floor of the Reception Building.

CREDIT CARDSWe honor Visa, American Express, MasterCard and Discover.

GIFT ITEMSStop by the Tasting Room and the Old 290 Brewery and browse our selection of unique wine and beer themed items, or take home a Carter Creek Winery souvenir.

FITNESS CENTERThe fitness center is available from 7:00am - 10:00pm at the lower floor of the Reception building.

Just a reminder that Carter Creek Winery Resort & Spa is a non-smoking facility. We thank you in advance for your cooperation.

RESORT SERVICESTELEPHONE DIRECTORY

RESORT SERVICES TELEPHONE DIRECTORY

RESORT DEPARTMENTS, HOURS AND EXTENSIONS: Dial 911

Dial 0 Dial 0Dial 7015

Dial 0Dial 0Dial 7014

Dial 7002Dial 7007

Dial 7007 Dial 7013

• Emergency• Resort Operator (Available 24 hours a Day)• Guest Services Department (Available 24 hours a Day)• Housekeeping (Available 24 hours a Day)• Wake-Up Calls• Security (Non-Emergency)• Sales & Catering• Wine Club Wednesday-Sunday: 11:00am-6:00pm• Tasting Room Wednesday-Sunday: 11:00am-6:00pm

• Old 290 BreweryThursday, Friday & Saturday: 11:30am-9:00pmSunday: 11:30am-7:00pmEntertainment: Thursday-SaturdayResort hours are subject to change after published date for event or seasonal changes.

DIALING INSTRUCTIONS: Room to Room Calls: Dial the four-digit room number. Local Calls: Dial 9+1, area code and the telephone number.Long Distance Calls: Dial 9+1, area code and the telephone number.International Calls: Dial 9+11, the country code, city code and the telephone number.Local phone and toll-free rates are no charge.Long distance calls in the US are charged at $1.00 access and a $.75 per minute rate. Long distance calls to Canada are charged at $1.00 access and a $.50 per minute rate. International long distances calls are charged at $1.50 access fee and a $3.00 per minute rate.Directory assistance (411 or 555-1212) are charged at $3.50 access fee and at $.75 per minute after 3 minutes. Premium numbers (1-900) are charged at $99 access fee plus $99 per minute rate.

Remember to dial a “9+1” to get an outside line.

INTERNET CONNECTIVITY:High-speed internet access is available to each of our guests.

The network is CCW-Public and no password is required.

SAFETY AND

SECURITY

SAFETY & SECURITY

Your safety and the security of your personal property are of the utmost concern to those of us who welcome you as our guest. We urge you to take advantage of the following suggestions:

Local InhabitantsCarter Estate Winery & Resort is a working winery, with beautiful vines, olive trees, natural foliageand outdoor creatures. We like to keep the creatures outdoors, so we suggest you close your patiodoor when you are not enjoying it and remove all food. You may at sometime experience a smallvisitor (arachnids, lizards, insects, etc.) as they like to escape into cooler (or warmer) temperatures.We will be happy to help you evict them if you do not feel comfortable doing so yourself.

Use of Room Safes for Your ValuablesDo not leave money or valuables unattended in your room. We provide safes in each of the rooms for our guests’ use and protection.

KeysDo safeguard your key. Be sure to leave it with the Front Desk Agent upon departure. Do not leave it in your room or in the door. Do not give your key to others.

Lost & FoundIf you happen to misplace an item, please call extension 7015.

GUEST EMERGENCY PROCEDURES

In case of emergency, from any guestroom, dial “911”.

From any house phone, pick up the receiver and you will be connected to our front desk.

In the event of an emergency, please vacate your villa and assemble in front of the Reception Building. A resort representative will meet you there with information.

BELOW ARE THE NEAREST LOCATIONS FOR MEDICAL SERVICESNearest HospitalBaylor Scott & White Medical Center Marble Falls 24 Hour Emergency RoomPhone: (830) 201-8000810 W. TX-71 • Marble Falls, Texas 78654 (22.6 mi.)

Hill Country Memorial Hospital Fredericksburg 24 Hour Emergency RoomPhone: (830) 997-43531020 S. State, TX-16 • Fredericksburg, Texas 78624 (26.7 mi.)

Nearest Walk-in/Non-Emergency Medical FacilityHill Country Memorial HCM Johnson City Hours: Monday-Thursday 8:00am-5:00pm • Friday 8:00am-12:00pmPhone: (830) 868-7800 405 US Hwy 281 South, Suite 101C • Johnson City, Texas 78636 (4.9 mi.)

Main Street Urgent Care FredericksburgHours: Monday-Friday 8:00am-8:00pm • Saturday 8:00am-6:00pm • Sunday 10:00am-6:00pmPhone: (830) 997-99951423 E Main Street Suite #300 • Fredericksburg, Texas (24.6 mi.)

PharmaciesCVS Marble FallsHours: Monday-Friday 8:00am-9:00pm • Saturday 9:00am-6:00pm • Sunday 10:00am-6:00pmPhone: (830) 693-2374302 Gateway N. • Marble Falls, Texas (25.8 mi.)

Walgreens FredericksburgHours: 8:00am-8:00pmPhone: (830) 990-5089704 S. Adams St. • Fredericksburg, Texas (26.9 mi.)

SECURITY AND EMERGENCY RESPONSE TEAM

• Security cameras and designated members of our Emergency Response Team monitor and patrol

the facility and surrounding property 24–7.

• 24 hour security phone number: dial “0” (Front Desk Reception).

Severe Weather

• The Front Office and Emergency Response Team continuously monitors the National Weather Service.

If there is a weather emergency nearby, an announcement will be made throughout the resort to

notify guests with simple instructions for evacuation to a safe area within the facility.

• We strongly recommend that you track weather emergencies through your mobile device or on

your television.

• When the severe weather threat has passed, the Emergency Response Team will notify all

department managers to advise guests that the severe weather has passed.

Fire

• The Johnson City Fire Department is located approximately 4 miles from Carter Creek

Winery Resort and Spa.

• The resort has fire response protocols in place with the fire department and 911 dispatch.

• Upon authorization from the fire department, resort management and staff will make

announcements to the guests with instructions for evacuation to a safe area in the facility.

• The Emergency Response Team will notify all department managers to advise guests that the

Fire Department has given the approval for guests to return to their rooms or prior activities.

SECURITY AND EMERGENCY RESPONSE TEAM

ACTIVE SHOOTER SITUATIONIn the unlikely event of an active shooter situation, we want our guests to be prepared with the best information from the US Department of Homeland Security.

EvacuationGet out of the building/area even if others won’t follow. Help others escape, if possible. Take an evacuation path away from the suspect. Warn others as you escape. Do not attempt to move wounded people. Do not rush toward officers, keep your hands visible at all times, and follow all of their commands. Update police with the suspect’s description and location.

Suspicious Items• Do not touch a suspicious-seeming item.• Immediately report the item—dial “0” from your villa or pick up any house phone to be automatically

connected.

LockdownDo not leave your current location if you feel the suspect will see or find you. If you can, gather those around you and go to the nearest room with a locking door. Once inside, lock the door and barricade it with heavy objects. Try to prevent being seen. Turn off lights and close drapes or blinds. Sit or lie on the floor next to the wall with the door and be as quiet as possible. Silence your cell phone. Do not answer or open the door for anyone. If you are found and unable to get away, throw objects, yell, and continue to defend yourself.

DINE

DINE

Old 290 BreweryDelight your palate with flavorful Texan cuisine at the Old 290 Brewery. Old 290 Brewery combines Hill Country craft beer with hearty, Texas-inspired cuisine. Open for lunch and dinner, this upscale brewpub restaurant emphasizes fresh, locally-sourced ingredients. Wines from Carter Creek Winery are available. Our chefs use the freshest, local ingredients. The dining room, bar and patio create the perfect setting for any occasion.

HOURS:Thursday, Friday & Saturday: 11:30am-9:00pmSunday: 11:30am-7:00pmDinner: 5:00pm-9:00pm • Thursday-Saturday (with entertainment)

For reservations and pricing information, please call extension 7013

Complimentary Continental BreakfastFor your convenience a complimentary continental breakfast is served every morning in the main reception area. This includes a selection of Danish, yogurt, cereal, fresh fruit, juices, coffee & tea.

WINE

WINE

Experience Our WineWhat gives this resort its unique finish? A local Texas winery surrounded by its own carefully tended vines. What makes our grapes so special is the combination of the extremely warm growing season and an early harvest, producing wines that are softer and more earth driven. Pair this stunning atmosphere with Carter Creek Winery’s talented winemakers and you get beautiful wines that you simply cannot find elsewhere.

Tasting RoomsJoin us in our tasting room with rustic beamed ceilings and Texas décor. Or relax on our outdoor patio overlooking the Hill Country.

Open Wednesday-Sunday: 11:00am to 6:00pm.

For Wine Club members only, there is a special tasting room awaiting your arrival. We invite you to join us in our Wine Club Tasting Room.

Open Wednesday-Sunday: 11:00am to 6:00pm.

Both Tasting Rooms provide you with friendly staff eager to assist you and offer expert advice. Stop in to sample the array of award-winning Carter Creek Winery wines.

JOIN THE CLUB

WINE CLUB PRIVILEGESReward yourself with a membership in our Club. Carter Creek Winery Resort & Spa Club Members enjoy a wide array of benefits and privileges like none other being offered in the marketplace today. Each club selection will be chosen by our Master Winemaker Jon McPherson and Winemaker, Javier Flores and will contain a variety of unique tastes. As a member, these include access to exclusive, pre-release, limited release, and reserve wines.

As a member, you also will enjoy:

• Award-winning wines released to you or delivered to your home or office regularly.

• Deep discounts on ALL the incredible amenities our resort has to offer.

• 30% discount on 12 or more bottles .

• 25% discount on 1-11 bottles.

• 20% discount on spa services Monday-Friday and 10% off Sunday (Not applicable on Saturdays).

• 10% discount on food and beverage purchases at Old 290 Brewery Restaurant for up to 4

people per membership.

• 15% discount on gift or online store items.

• 15% discount for overnight stays in our luxurious villas (Not applicable with any other offers,

promotions or discounts).

• 4 complimentary tastings per month.

• 50% off up to 4 wine tasting tickets every visit.

• Special invitations to exclusive members-only events throughout the year.

• Access to private, members-only Wine Tasting Room Wednesday-Sunday 11:00am to 6:00pm.

(Member may bring up to 4 guests per membership. Member must be present.)

• Vineyard View Newsletter, part of each shipment featuring winery and resort updates,

wine descriptions, upcoming events, recipes and more.

Call your Wine Club Concierge today at extension 7007 for more information or email wineclub@cartercreek.com

EVENTS

EVENTS

MEETINGS, SPECIAL EVENTS & CELEBRATIONS

The perfect pairing… Your memorable event and our unforgettable Hill Country resort. Host your wedding or special event against a backdrop of rolling vineyards and an award-winning winery and resort. Your guests will enjoy award-winning Carter Creek wines and expert catering service featuring top-notch wine country cuisine and in a variety of gorgeous settings.

Meetings & ConferencesHome to 16,000 square feet of flexible i ndoor a nd outdoor meeting sp ace, Carter Creek Winery Resort & Spa is a premier Hill Country event venue for corporate and social gatherings. Ideal for groups from 5 to 150, our meeting and event venue combines the quaint serenity of the vineyards with the comfort and luxurious Texas resort.

From planning to execution, our dedicated catering and banquet teams ensure attention to every detail.

Contact Sales & Catering at extension 7002.