Welcome Skills and Learning Tuesday 28 May 2013 Marriott, London Park Lane

WelcomeSkills and Learning

Tuesday 28 May 2013 Marriott, London Park Lane

Dan PowerBusiness Development

Manager

Creating an Inspirational Skills Legacy

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Transforming the skills and image of the service industries we serve, by:•Helping the unemployed back to work•Accelerating social mobility•Professionalising the workforce•Improving customer service•Increasing business investment in skills •Establishing the Hospitality Guild

Employment 1st / Employment Academies

Employment 1st – the brand standard pre employment training programme for our sector

Current academy models running •Provider led •Employer led (i.e. Travelodge/Hilton)•Area led (33 Low Qualification Zones)The aim is to get unemployed people into work and build a talent pool of suitable candidates for the sector

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State of the Nation 2013

http://www.people1st.co.uk/research/state-of-the-nation-2013



People 1st Training Company Update

WorldHost•Principles of Customer Service•Service Across Cultures•Customers With Disabilities•Ambassadors Workshop•Principles of Supervising Customer Service Performance

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Apprentice 1st

•Supports delivery by combiningtraditional and on-line learning•Learner spends less time away fromworkplace•Easy management reporting

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Group Training Certificate / Practical Training Certificate

•3 day Train the Trainer programmes•Write and deliver classroom style training to groups•Write and deliver on-the-job training 1-2-1 or small groups

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Management 1st

•First line management programme•4 day programme•Delivered in-house by company trainers

•Managing Yourself•Communication / Influencing Others•Asserting Yourself and Final Presentation

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Understanding Nutrition in Commercial Kitchens

•Developed in association with Unilever •To improve the understanding / importance of good nutrition•Delivered via college network

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Women 1st•TrainingStep Up, Step To The Top, Mentoring, Chef Development Programme•Events – quarterly networking •Shine Awards

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Dan Power [email protected]

Mandy France 07717274897

[email protected]

National Numeracy Challenge

www.nationalnumeracy.org.uk/nnchallenge

HR in Hospitality 28 May 2013

Copyright © National Numeracy 2013. All right reserved 13

Overview

•Why National Numeracy?

•Why the National Numeracy Challenge?

•What is involved?

•What’s in it for Hospitality?

•Next steps

•Discussion and questions

14Copyright © National Numeracy 2013. All right reserved

What is numeracy?

Numeracy means different things to different people…

Numeracy is what we call ‘everyday maths’. It’s the maths people need for everyday life and work, and it’s not always the same as the maths learnt at school...


Why National Numeracy?


What is the issue?

• 17 million adults in the UK working at ‘entry level’.

• Adults who struggle with numeracy are twice as likely to be unemployed.

• Adults with poor numeracy are 2.5 times more likely to report having a longstanding illness or disability.

• Among 34-year-olds, men and women with poor numeracy are roughly twice as likely to report several symptoms of depression.

• Having a numerate population is vital to the UK building a strong economy and competing globally.


What do ‘levels’ mean?

Adults with skills below…

•Entry Level 1 may not be able to select floor numbers in lifts.

•Entry Level 2 may not be able to use a cash point to withdraw cash.

•Entry Level 3 may not be able to understand price labels on pre-packaged food or pay household bills.

•Level 1 may not be able to check the pay and deductions on a wage slip.

•Level 2 may not be able to compare products and services for the best buy, or work out a household budget.


What are we trying to achieve?


The Essentials of Numeracy for All


The National Numeracy Challenge

• A major drive to raise adult numeracy levels

• Work through Employers, Education, Outreach and Direct to reach 1 million people in the first 5 years

• Piloting in early Summer 2013 - 15,000 people

• Phase 1 runs Autumn 2013 – Summer 2016 - raise numeracy skills of 500,000 adults to Level 1 or Level 2 where appropriate

• Pilot is part-funded by NIACE under the Maths4Us umbrella and complements initiatives such as unionlearn’s Maths Champions


www.nnchallenge.org.uk


Implementing the Pilot

• Pilot phase – during six weeks over June and July

• Individuals will be invited to take a web-based assessment of their current attitude and understanding of numeracy - takes around 30 minutes to complete

• If already working at the target level no further activity is required

• If not yet working at that, they can engage in the online Challenge personalised learning programme (or learning activities arranged by employer, college etc.)

• They will then take a Summative Assessment to gauge their new level of numeracy and will receive a certificate of completion

• Distance travelled will be reported back to the organisation


Attitudes to maths

Not just an assessment tool…

The initiative also seeks to transform negative attitudes to numeracy and maths, to create a more positive “can do” attitude


Is it just me?


It’s not just you…

SHIVERS DOWN THE SPINE

Lots of parents feel nervous about not being able to help their children with their homework…

…but the Challenge can help you get the skills and confidence you need to help your children.

IGNORANCE IS BLISS

Lots of people feel like they don’t need maths…

…but we do all need maths on a day-to-day basis. The Challenge shows this by using real life examples and questions, to make maths have meaning for you.


Routes to the Challenge


Additional Outputs

• Gain recognition as an effective evidence-based approach to improving adult numeracy

• Produce a positive transformation of public attitudes -“I can do maths”

• Gather employer case studies demonstrating the economic value of improved numeracy skills

• Build up examples of how everyday maths helps people inside and outside of the workplace

• Evaluate the strengths and weaknesses of different learning options

• Findings to be disseminated widely, both in the UK and internationally


What’s in it for the Hospitality sector?

• Support employees in raising their numeracy levels, employability, confidence and resilience

• Opportunity to participate for free in the pilot to assess numeracy levels and measure distance travelled

• Increase financial capability and support people with the challenges that Universal Credit will bring, such as budgeting, saving and estimating

• Lead the way by being one of the first organisations to offer the Challenge and help shape its development for other employers


Workplace benefits

• Higher productivity

• Higher retention and progression – employees feel valued and committed

• Reduced sickness and absenteeism

• Staff more motivated, engaged and confident

• Average cost to employers (with >50 employees) of low basic skills is £208,000 per year (in 2002 prices)

• The cost for smaller companies was estimated at £86,000 per year


Next steps and discussion

• Actively recruiting pilot partners across the three strands. Excellent support and progress overall and very keen to work with the Hospitality sector to raise awareness of the value of everyday maths and build up the skills, confidence and resilience of employees.

• Please speak to [email protected]

Questions + comments?


mailto:[email protected]

Skills and LearningTuesday 28 May 2013

Marriott, London Park Lane

Next Events•27 June 2013, CIPD•July 2013, Times Top 100, SAVOY•18 July 2013, BBQ with IoH London, Montague on the Gardens•6 September, HR in hospitality Awards for Excellence – Riverbank Park Plaza

Closing date •15 July 2013 – 5pm The Awards categories•HR in Hospitality Rising Star•Excellence in Human Resources•Excellence in Learning & Talent Development•Excellence in establishing links with Schools & Colleges•NEW The Tom Crowley Award (formally known as Excellence by an Operations/Line Manager)

Awards for Excellence Awards for Excellence 20132013

THANK YOU & GOODNIGHT

Documents

Welcome Skills and Learning Tuesday 28 May 2013 Marriott, London Park Lane