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Welcome to: Surviving an Emotionally Toxic Workplace
Michael Healey
905-536-3192• [email protected]
Surviving an Emotionally Toxic Workplace 2
1 Understand
Emotional
Responses
2 Respond to Emotions of Others
3 Recover from Emotional Situations
OUTCOMES
Surviving an Emotionally Toxic Workplace 3
The Triune Brain
Surviving an Emotionally Toxic Workplace 4
Thinking Patterns
Personalizing Catastrophizing
Generalizing Directives Right vs Wrong
Blaming Expectations
Surviving an Emotionally Toxic Workplace 5
V I
C T
I M
De-escalate
Dis-engage
VS
Surviving an Emotionally Toxic Workplace 6
Emotional Aikido
Surviving an Emotionally Toxic Workplace 7
Surviving an Emotionally Toxic Workplace 8
Empathize(Help Them
Identify the
Emotion)
Listen(Don’t
Defend
Explain
Justify)
Ask Non-Threatening Questions(Avoid Why)
Surviving an Emotionally Toxic Workplace 9
The Triune Brain
Surviving an Emotionally Toxic Workplace 10
2 - What Worked?
• Identify things that you would do again.
• Evaluate from external (ie. What worked for
others?) and internal perspective (ie. What worked
for me?).
1 – What Happened?
• Just the facts!
• Objective observations about what happened,
when, how, etc.
• Relevant statistics or metrics
3 – What Didn’t Work?
• Identify things that you will avoid or won't do
again.
• Evaluate from an external. (ie. What didn't work for
others?)
• Evaluate from an internal perspective. (ie. What
didn't work for me?)
4 - What was Learned?
• What did I learn about myself?
• What did I learn about the situation?
5 - What’s Next
• What would be done differently the next time?
• How do you ensure that the correction will be
made? (ie. Application)
• What can you do to avoid similar mistakes in the
future?
5-Step Self Coaching Model
Surviving an Emotionally Toxic Workplace 11
5-Step Coaching Model
1
2
3
4
5D
eve
lop
me
nt
Mo
de
l
What Happened?
What Worked?
What Didn't Work?
What was Learned?
What’s Next?
Surviving an Emotionally Toxic Workplace 12
Trigger
Feelings
Thoughts
Emotional Literacy
Surviving an Emotionally Toxic Workplace 13
The Feelings Wheel
Surviving an Emotionally Toxic Workplace 14
Action Plan
For things to change I must do something different … or if I want things to BE different, I must DO something different.
Qu
est
ion
1
What is one idea/concept/tactic/strategy that you learned from this program that you would immediately apply in your work or your personal life?
Qu
estio
n 2
What is one action you can you personally take relating to the above solution?
Dealing with Toxic People
