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We have a plan for that!

Mission possible: ADP’s Global Business Resiliency Program

September 8, 2014

Agenda

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•  ADP At A Glance

•  BRO: Who We Are

•  Program Overview

•  Global Program Development

•  Challenges, Year In Review, Future State

•  Questions

ADP At A Glance

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ADP At A Glance—Did you know that ADP...

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•  Pays 24 million (1 in 6) workers in U.S., and 10 million

elsewhere

•  Electronically moved $1.4 trillion in client tax, direct deposit,

and related client funds in fiscal 2013 within the U.S.

•  Processed 51 million W-2s in 2013

•  Serves more than 620,000 businesses of all types and sizes in

more than 125 countries

ADP At A Glance—Other Interesting Facts...

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•  Largest provider of HR services in North America, Europe, Latin

America, and the Pacific Rim

•  Exceptionally strong AA credit ratings from Moody’s® and

Standard & Poor's®

•  Annual client revenue retention rate of more than 90 percent

and an average client tenure of about 10 years

Business Resiliency Office: Who We Are……

•  Formed in 2010

•  Team of 15 in 5 countries

•  14 languages

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Be Careful What You Wish For….

“The best way to get management excited about a disaster plan is to burn down the building across the street.”

Dan Erwin, Security Officer Dow Chemical Co.

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Program Overview

ADP’s Global Business Resiliency Policy and Program . . .

ü manages and controls identified risks

ü  prepares for, responds to, and recovers from disaster events

Established to provide a single framework for how ADP:

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Crisis Incident Management •  Large-scale local,

regional, or global events that impact several ADP Business Units

Global Program Administration •  Global Policy Dev /

Mgmt. •  Tools Administration •  Awareness / Training •  Metrics

Program Development •  Business Unit / Country

Program Implementation •  Joint effort between BRO

and the Business

Global Services Delivered

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Global Program Development

Methodology

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Executive Buy-In

Business Resiliency Champion and Subject Matter Experts Assigned

Functional Lines of Business Identified

Program Implementation Begins

Project Activities

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Pre-Work

On-Site Session

Develop BCP/IMP

Exercise Maintenance

•  Pre-Business Resiliency Office: •  Word template •  Separate instructions document

•  Post-Business Resiliency Office: •  Excel template •  One consolidated document

Risk Threat Analysis (RTA)

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Risk Threat Analysis (RTA)

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Risk Threat Analysis (RTA)

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Business Impact Analysis (BIA)

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•  Pre-Business Resiliency Office: •  40 questions •  Lengthy word document •  Separate tool •  Review period limitations

•  Post-Business Resiliency Office: •  7 questions •  Excel template •  BIA integrated into planning tool •  Automated formulas •  No review period limitations

Business Impact Analysis (BIA)

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Business Impact Analysis (BIA)

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Business Impact Analysis (BIA)

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•  Pre-Business Resiliency Office: •  Utilized 40 question BIA •  Manual input/upload of data

•  Post-Business Resiliency Office: •  Data Gathering Worksheets •  Data gathering done in phases •  Training / Consultation •  Data validation

Plan Development

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Plan Development

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Plan Development

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Plan Development

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Plan Development

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Plan Development

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•  Pre-Business Resiliency Office: •  Almost non-existent •  Same scenarios utilized •  No consistent method

•  Post-Business Resiliency Office: •  Annual requirement •  Utilizing realistic scenarios •  Utilizing templates •  Pre-exercise preparation

Exercises

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Exercises

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Exercises

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Exercises

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Exercises

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Exercises

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Project Close-Out

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•  Pre-Business Resiliency Office: •  Nothing in Place

•  Post-Business Resiliency Office: •  Summary Report •  Findings •  Presentation / Sign Off

Project Close-Out

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Project Close-Out

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Project Close-Out

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•  Pre-Business Resiliency Office: •  Annual reviews •  Time consuming •  Approvals not consistent

•  Post-Business Resiliency Office: •  Review schedule •  Updates any time •  Less time consuming •  Annual approvals

Maintenance

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Challenges

Year In Review

Future State

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Challenges

•  Global Methodology

•  Planning Tool Customization

•  Team Ramp-up and Training

•  Culture

•  Data Privacy

•  Global Business Unit Organizational Changes

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Year in Review

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Pro

gram

Dev

elop

men

t

•  12 Countries

•  29 Engagements

•  949 Business

Impact Analysis

(BIAs)

•  288 Business

Continuity Plans

(BCPs)

Cris

is M

anag

emen

t

•  16 Countries

•  19 Active

Events

•  24 Monitored

Events

•  13 Supporting

Role

Cer

tific

atio

ns (C

BC

P)

•  11 New

•  4 Existing

•  15 Total

Future State

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•  Integrated Testing

•  New Planning Tool

•  Process Improvements

Questions?

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