WELL-BEING AND HYBRID WORKING The Experts’ Assessment

The Experts’ Assessment

EP I S OD E # 5

10 MARCH 2021


WELL-BEING AND HYBRID WORKING

Sponsored by Nordic ForesightPrepared by

M OD ER ATOR & PA NEL I S T S



Well-being and

Hybrid Working

SPONSORED BY:


TODAY’S TOPICS

Opportunities & challenges

with remote work

Post-COVID focus on

employee wellbeing

Future implications on

workers, organizations and

facility management


EPISODE #5 | 10 MARCH 2021


THE EXPERTS’ ASSESSMENT: THE WORKPLACE POST-COVID-19 STUDY

Helps you develop your

readiness and resilience

Assess current

challenges and future priorities

Harvest insights

from industry's leading experts

Synthesize findings

from 6 key areas


METHODOLOGY: REAL-TIME DELPHI

Obtains a spectrum of diverse external expert perspectives on

key questions and assumptions to develop an objective,

consensus view of the future in highly uncertain times

Via an online platform, the real-time Delphi facilitates dialogue

between geographically separated experts to identify:

• Consensus views

• Divergent opinions


METHODOLOGY: REAL-TIME DELPHI

Curated views of industry-leading, subject matter

experts on the key challenges facing the industry

Aids in decision-making

• Enables you to orientate on potential opportunities

and risks using experts’ assessments.

• Identify consensus views

• Explore dissenting opinions


WITH THE INVALUABLE ASSISTANCE


What are your organizations

biggest challenges when

supporting remote employees’ &

ensuring their well-being?

Audience, please respond in the comment section


THE SHIFT TO REMOTE WORK

18% - 42%

of the labor

market shifted

to remote work

Sources: Juan C. Palomino, Juan Gabriel Rodríguez, Raquel Sebastian, “Inequality and poverty effects of the lockdown in Europe” VoxEu and CEPR. 16

June 2020. https://voxeu.org/article/inequality-and-poverty-effects-lockdown-Europe. May Wong (2020). “Stanford research provides a snapshot of a

new working-from-home economy” 29 June. Stanford news. https://news.stanford.edu/2020/06/29/snapshot-new-working-home-economy/

Depends on job

type and

infrastructure

https://voxeu.org/article/inequality-and-poverty-effects-lockdown-Europe


ENTERED POST-VACCINE ERA

Over 200 vaccines are in development

70-90% of the population needs to be immunized to achieve herd immunity.

1 2

3

Sources: 1) Coronavirus Vaccine Tracker and https://www.nytimes.com/interactive/2020/science/coronavirus-vaccine-tracker.htm l WHO, Draft landscape of COVID-19

candidate vaccines, 6 January 2021. https://www.who.int/publications/m/item/draft-landscape-of-covid-19-candidate-vaccines 2) Our World in Data, Coronavirus (COVID-

19) Vaccinations, 11 January 2021. https://ourworldindata.org/covid- vaccinations, Jonathan Allen, “Fauci says herd immunity could require nearly 90% to get coronavirus

vaccine,” Reuters. 24 December 2020. https://www.reuters.com/article/health-coronavirus-usa/fauci-says-herd-immunity-could-require-nearly-90-to-get-coronavirus-

vaccine-idUSL1N2J411V

Researchers are currently testing74 vaccines in clinical trials on humans, and 21 have reached the final stages of testing. At least 78 preclinical vaccines are under active investigation in animals.

https://www.nytimes.com/interactive/2020/science/coronavirus-vaccine-tracker.html

https://www.who.int/publications/m/item/draft-landscape-of-covid-19-candidate-vaccines

https://ourworldindata.org/covid-vaccinations

https://www.reuters.com/article/health-coronavirus-usa/fauci-says-herd-immunity-could-require-nearly-90-to-get-coronavirus-vaccine-idUSL1N2J411V


SCALE OF REMOTE & TELEWORKPOST-COVID

“[Remote work at scale] is not ideal for us and it’s not a new normal. It’s an aberration that we are going to correct as quickly as possible.”

David Solomon, CEO, Goldman Sachs24 February 2021

Most knowledge

workers will work 1-

2 days a week from

home post-COVID-

19

81% of SMES

expect at least

26% of workers will work

remotely most of the time

Source: “Goldman CEO Warns Remote Work Is Aberration, Not the New Normal”

https://www.bloomberg.com/news/articles/2021-02-24/goldman-ceo-warns-remote-work-is-

aberration-not-the-new-normal


HYBRID WORK STRATEGIES ARE COMING TO THE FOREFRONTDifferent elements of hybrid working environments

Source: Cushman Wakefield, 2020 Source: Saunders and Rømer, 2021

▪ Home services for telework and remote workers

▪ Working near home options

▪ Collaborative headquarters or hubs

▪ Event spaces

▪ Technology platforms –integrating the above


BUDGETS AND RESPONSIBILITY FOR REMOTE & TELEWORKERS – WHO PAYS?

Source: 1) Lenovo, “Technology and the Evolving World of Work,” 2020 and

2) Kate Lister, The Business Case for Remote Work, Global Workplace Analytics, 2021

ComputersAudio Devices Headphones & Conference

Audio

MonitorsMemberships for

coworking/

flexible working

arrangements

SME were split according over

SME’s expect that companies pay for:

Desks Chairs

• 71% Complain of new or worsening

aches and pains while working

remotely during COVID-19

• Companies save $11,000 annually for

each remote worker who

telecommutes 2.5 days a week.2Internet

• 70% have purchased equipment to

be able to work remotely.1


62% of SMEs expect that regulations will

mandate that organizations provide

equipment and training on ergonomic working conditions for remote

workers

REGULATORY CHANGES A FOOT?


In April 2019, the Swiss Federal Supreme Court

upheld employee compensation of CHF 150

(approx. EUR 140) per month for using the

private room for business purposes

REGULATORY CHANGES A FOOT?

If an employer implementing remote working on a

long-term basis may have to contribute to the costs of

a private room used for business purposes, if the

employer orders the employee to work from home.

Source: “Employees entitled to reimbursement of working from home expenses: a Swiss Supreme Court ruling”

https://www.lexology.com/library/detail.aspx?g=4f013949-a9dc-47fe-bdf5-a5773c9c85c6


TOP 4 WELLBEING CHALLENGES

1. Stress & mental health

issues

2. Social & professional

isolation

3. Concerns over infectious disease

4. Insecurity (economic,

food, housing)

”[P]rofessional isolation has been strong and

opened up organizational issues such as bad

management, etc…There is a constant pressure

to perform well and even better while working

remotely. Therefore, most people are overworking and cannot disconnect,

experiencing technostress."

Loneliness

Studies going back to 2010, show that about half of people who work from home want to come back to the office. These remote workers had a spare room took part; none had children at home or flat mates; and they still worked wanted to come back to the office at least part-time.

Nicholas Bloom, Stanford professor on the new remote work economy: A ‘productivity disaster’ and ‘ticking time bomb for inequality’

https://www.cnbc.com/2020/10/07/stanford-professor-not-optimistic-about-work-from-home-economy-ticking-time-bomb-for-inequality.html


SOCIAL CONECTIONS

ARE KEY

TOP FOUR REASONS PEOPLE WILL RETURN TO THE OFFICE

1. Need for social interactions

2. Need to address complex interactions

3. Cannot work from home

4. Need to access unique facilities

19

1/3 of us meet our

spouses at work

Source: The Experts’ Assessment, 2020 and https://www.eharmony.com/blog/how-you-meet-your-spouse-matters/


58% of the SME panel

expects that the

increased use of remote

work will improve

organizations' diversity and inclusion efforts.

DIVERSITY AND INCLUSION


But….

Remote working under the pandemic is leading to:

• greater economic polarization among those who can work remotely and those who cannot due to 1) type of work and 2) lack of infrastructure

• “She-cession” a decline in wages and employment – 1) due to gender differences in sectors of employment and 2) inequality in caregiving and schooling responsibilities

"Unfortunately, as we have seen from the pandemic, people of color and people in non-highly skilled communities have been hit particularly hard by the shift to remote working. The lack of infrastructure, tools, space, and time in these communities create much more significant barriers to working remotely and recruiting into remote roles.”

SME panelist

Source: Elisa Martinuzzi, The Pandemic Doesn’t Have to Hurt Women Most, https://www.bloomberg.com/opinion/articles/2020-12-30/covid-

she-cession-the-pandemic-doesn-t-have-to-hurt-women-s-jobs-most and

https://www.americanprogress.org/issues/women/reports/2020/10/30/492582/covid-19-sent-womens-workforce-progress-backward/


TECHNOLOGY PLATFORMS ARE PROLIFERATING

Real Estate and Finance

Flexible Space

Management

Internet of Things/ Smart Buildings

ConstructionTech

Data and Analytics

Visualization

Remote monitoring technologies


EMPLOYEE MONITORINGFor Remote Health Sensing Divided SME panel

40

26

33

Disagree Neither nor Agree

PopID, X.Labs, and Clear offer

remote thermal imaging, facial

recognition AI, and social distancing

badges and logs to remotely detect

employees' health in the workplace.

Companies like Subway, Ford, and

RXR Reality are deploying these

technologies to check employees'

health as they renter the workplace.

Source: Hiawatha Bray, (2020) ”As companies reopen, technology will stand guard against COVID-19” 26 May. Boston Globe.

https://www.bostonglobe.com/2020/05/26/business/companiesreopen-

technology-will-stand-guard-against-covid-many-them/


TRACKING OF REMOTE WORKERS ON THE RISE

APRIL

2020

JUNE

202016% 26%

Percentage of employers passively tracking remote workers

Source: Gartner, June 2020. and Dave Zielinski, Monitoring Remote Wokrers, SHRM, August 2020. https://www.shrm.org/hr-

today/news/all-things-work/pages/monitoring-remote-workers.aspx


CRICITAL FACTORS IN DEVELOPING A DISTRIBUTED WORKPLACE CULTURE

1. Management by results not time

2. Trust

3. Team norms (e.g., how we work together)

4. Adoption of new technology and platforms


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WELL-BEING AND HYBRID WORKING The Experts’ Assessment