Wembley Park Drive Medical Centre1 Patient Participation Group PRACTICE REPORT Wembley Park Drive Medical Centre

Wembley Park Drive Medical Centre 1

Patient Participation GroupPatient Participation Group

PRACTICE REPORTPRACTICE REPORT

Wembley Park Drive Medical Centre


Mission Statement PPG

HELP US TO HELP YOU

Working Together can make a difference


Recruitment of the PPGDevelopment Structure

Advertised

Posters

Website&

Mjog(text service message)

Leaflets @ reception


Recruitment Posters Development Structure

Leaflets @ reception

Posters around the building

Website notice

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Practice PopulationAge & Sex Practice Profile

Patient Population By Age & Sex

Age groups 0-4 5-16 17-24 25-34 35-44 45-54 55-64 65-74 75-84 85-89 90+ Totals

Males 435 600 537 1367 781 483 288 197 99 12 6 4805

Base 319 657 705 707 665 526 486 369 190 21 8 4653

Percent 136% 91% 76% 193% 117% 92% 59% 53% 52% 57% 72% 103%

Females 373 581 527 1349 687 522 328 203 129 26 19 4744

Base 304 620 676 697 663 524 511 471 329 59 42 4896

Percent 123% 94% 78% 193% 104% 100% 64% 43% 39% 44% 45% 97%


Practice Ethnicity Data Practice Profile

White

Other White

Black Caribbean

Black African

Black Other

Black Mixed

Indian

Pakistani

Bangleseshi

Chinese

Other Ethnicity

Mixed Origin

Vietnamese


Main Language Spoken Practice Profile

English

Polish

Hindi

Gujerati

Arabic

Spanish

French

Somali

Portuguese

Urdu

Tamil

Albanian

Farsi


PRG Profile

Our PRG consists of 12 membersWith the following Demographics Age: 36 – 81 Male: 5 Female: 7 Ethnicity: Mixed Disability: 1 Working Patterns: Employed/Self

employed/Retired


Team Meeting Development Structure Targeting The Practice Population

June 13th 2011 @ 1:00pm

Dr’s/Nurses/Reception Staff/HCA’s

Encourage patients to join those that are from Different Ethnicity & disabilities we have Drs & Staff Specking the various languages

Languages Spoken at the practice

Gujarati Hindi French Urdu Pashto Marathi Pilipino Arabic Kudchi Somali Swahili


PPG 1st Meeting

Welcomed the GroupGroup IntroductionsPurpose of the groupPatient Survey Suggestions 2011Diabetic Health Promotion Afternoon


Feedback to the PPG

PPG members were sent out via email & Post a copy of the Patient Survey for there input.

PPG Members were also invited to attend the Diabetic Health Promotion Afternoon

Minutes of the 1st meeting sent to all PPG members

Diabetic Event summary was sent to the PPG members

Event summary was also put on notice board for all other patients


Practice MeetingPatient Survey

September 19th @ 1:00pm

The method on which all clinicians and non clinicians will use to distribute the patient survey to maximise that we get a variety of patients from our diverse population we will look at

Gender Ethnicity Age Disability Language

We will also put up posters around the practice to encourage patients to complete questionnaires.

Over the next 2 months the team will give out at random selection of patients so that we cover the above sectors to able for us to get a fairer a result.

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Patient Survey 2011

300 Patient Surveys were distributed over the months of :

October 2011November 2011

We have informed to all PPG members that the survey’s are now being handed out over the next 2 months


Patient Survey

30th November 2011Survey have been sent back for analysisResults came back on 15/12/2012


Patient Survey Results


Survey Results Analysed


Results Are Back

9/1/12 Discussed Results with the Drs9/1/12 emailed Patient Group informing

them that results have arrived and will send a copy by the end of the week 13/1/12

12/1/12Practice team informed and congratulated on there hard work at the practice during New Years Dinner


Practice Meeting

Practice MeetingJanuary 9th 2012 @ 2:00pmPresent: Dr Ross,Dr Hakim,Dr Godmabe,Arti, Dr

Merali,Dr Tariq

☺ Congratulated all Drs on the results of the patient Survey

Future Projects 2012 ☺Having a New Reception created at No.19 so that

we can address confidentiality issues & Staff Safety


Informing Patients

Through your feedback the practice has received really good results

we would like to thank all the patients who participated in the survey.

Adobe Acrobat Document


Results of patient survey20/1/2012

Patients we informed via:Patient Group Notice BoardPractice WebsiteNews letter


PPG Meeting 15/2/12

Patient Participation Group Meeting Minutes Date and Time: Wednesday 15th February 2012 @ 2:00pm – 3:00pm

21 Wembley Park Drive Present: Apologies: Dr.Salima Tariq GP Arti Patel Practice Manager Nimisha Shah Receptionist SM Patient Rep Dr Hijab Batool GP GT Patient Rep Nhipa Rawal Administrator EK Patient Rep GL Patient Rep AM Patient Rep MM Patient Rep RM Patient Rep

The PPG wanted to congratulate the practice on our excellent survey results. As there were no issues or concerns raised in the results, the PPG decided on various changes that the practice could instigate to support patients & staff @ Wembley Park Drive Medical Centre


ACTION PLAN 2012Recommendations made by the PPG

-Mrs H was a Food technician so would like to maybe be a speaker in the summer when kids on holiday re nutritional food.-Email all members of the group for ideas re topics we can use as topics for our awareness day.-Invite patients on a cost awareness day & have some speakers i.e. Diabetic (strip costs ect).

-2 people at the desk & not 1.-Prescription collection time maybe in our quieter time 1-3pm.-What about allocated desks with big signs above each desk saying which desk doing what.-2 Boxes 1 for Drop off specimens & another for drop in script request at main reception with big headings.-Get another label printer for front desk so hand out labels bags & specimen bottles.-Set a day for registration morning & evening to a) slow the intake & b) reduce the chaos at desk.


Practice Meeting (Actions Agreed By The Practice)

ACTION PLANMonday 19th March 2012 @ 2:00pm

Present: Dr Ross,Dr Hakim,Dr Godmabe, Dr Merali,Dr Tariq,Arti,Savita,Dr Hijab,Medical Students

Agreed Action Plan from PPG RecommendationsPlease look at attached document

The practice ahs agreed to take a look at all areas that the PRG have Suggested and will try our level best to meet the

Actions

Microsoft Excel Worksheet


Informing the Patients of suggestions made by the PPG

PPG Notice BoardNews Letter Practice Website

www.wembleyparkdrive.co.uk


Patient Information for changes

Upgrading reception station @ No.19 Wembley Pak Drive to improve confidentiality. At present we only have a desk unit.

health awareness afternoon on nutrition with parents with young children

Effective Signage @ reception to direct patients to the correct receptionist

Specimen drop of boxes Extra receptionist to help on the front desk to reduce

ques


Information Uploaded on the Website

All information on the new changes that will occur at the practice have now been posted on are practice website on the

30/3/12 Link www.wembleyparkdrive.co.uk


Final PPG Report FEB 2013

FINAL PATIENT PARTICIPATION REPORT

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Documents

Wembley Park Drive Medical Centre1 Patient Participation Group PRACTICE REPORT Wembley Park Drive Medical Centre