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Patient Participation GroupPatient Participation Group
PRACTICE REPORTPRACTICE REPORT
Wembley Park Drive Medical Centre
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Mission Statement PPG
HELP US TO HELP YOU
Working Together can make a difference
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Recruitment of the PPGDevelopment Structure
Advertised
Posters
Website&
Mjog(text service message)
Leaflets @ reception
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Recruitment Posters Development Structure
Leaflets @ reception
Posters around the building
Website notice
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Practice PopulationAge & Sex Practice Profile
Patient Population By Age & Sex
Age groups 0-4 5-16 17-24 25-34 35-44 45-54 55-64 65-74 75-84 85-89 90+ Totals
Males 435 600 537 1367 781 483 288 197 99 12 6 4805
Base 319 657 705 707 665 526 486 369 190 21 8 4653
Percent 136% 91% 76% 193% 117% 92% 59% 53% 52% 57% 72% 103%
Females 373 581 527 1349 687 522 328 203 129 26 19 4744
Base 304 620 676 697 663 524 511 471 329 59 42 4896
Percent 123% 94% 78% 193% 104% 100% 64% 43% 39% 44% 45% 97%
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Practice Ethnicity Data Practice Profile
White
Other White
Black Caribbean
Black African
Black Other
Black Mixed
Indian
Pakistani
Bangleseshi
Chinese
Other Ethnicity
Mixed Origin
Vietnamese
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Main Language Spoken Practice Profile
English
Polish
Hindi
Gujerati
Arabic
Spanish
French
Somali
Portuguese
Urdu
Tamil
Albanian
Farsi
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PRG Profile
Our PRG consists of 12 membersWith the following Demographics Age: 36 – 81 Male: 5 Female: 7 Ethnicity: Mixed Disability: 1 Working Patterns: Employed/Self
employed/Retired
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Team Meeting Development Structure Targeting The Practice Population
June 13th 2011 @ 1:00pm
Dr’s/Nurses/Reception Staff/HCA’s
Encourage patients to join those that are from Different Ethnicity & disabilities we have Drs & Staff Specking the various languages
Languages Spoken at the practice
Gujarati Hindi French Urdu Pashto Marathi Pilipino Arabic Kudchi Somali Swahili
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PPG 1st Meeting
Welcomed the GroupGroup IntroductionsPurpose of the groupPatient Survey Suggestions 2011Diabetic Health Promotion Afternoon
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Feedback to the PPG
PPG members were sent out via email & Post a copy of the Patient Survey for there input.
PPG Members were also invited to attend the Diabetic Health Promotion Afternoon
Minutes of the 1st meeting sent to all PPG members
Diabetic Event summary was sent to the PPG members
Event summary was also put on notice board for all other patients
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Practice MeetingPatient Survey
September 19th @ 1:00pm
The method on which all clinicians and non clinicians will use to distribute the patient survey to maximise that we get a variety of patients from our diverse population we will look at
Gender Ethnicity Age Disability Language
We will also put up posters around the practice to encourage patients to complete questionnaires.
Over the next 2 months the team will give out at random selection of patients so that we cover the above sectors to able for us to get a fairer a result.
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Patient Survey 2011
300 Patient Surveys were distributed over the months of :
October 2011November 2011
We have informed to all PPG members that the survey’s are now being handed out over the next 2 months
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Patient Survey
30th November 2011Survey have been sent back for analysisResults came back on 15/12/2012
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Patient Survey Results
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Survey Results Analysed
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Results Are Back
9/1/12 Discussed Results with the Drs9/1/12 emailed Patient Group informing
them that results have arrived and will send a copy by the end of the week 13/1/12
12/1/12Practice team informed and congratulated on there hard work at the practice during New Years Dinner
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Practice Meeting
Practice MeetingJanuary 9th 2012 @ 2:00pmPresent: Dr Ross,Dr Hakim,Dr Godmabe,Arti, Dr
Merali,Dr Tariq
☺ Congratulated all Drs on the results of the patient Survey
Future Projects 2012 ☺Having a New Reception created at No.19 so that
we can address confidentiality issues & Staff Safety
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Informing Patients
Through your feedback the practice has received really good results
we would like to thank all the patients who participated in the survey.
Adobe Acrobat Document
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Results of patient survey20/1/2012
Patients we informed via:Patient Group Notice BoardPractice WebsiteNews letter
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PPG Meeting 15/2/12
Patient Participation Group Meeting Minutes Date and Time: Wednesday 15th February 2012 @ 2:00pm – 3:00pm
21 Wembley Park Drive Present: Apologies: Dr.Salima Tariq GP Arti Patel Practice Manager Nimisha Shah Receptionist SM Patient Rep Dr Hijab Batool GP GT Patient Rep Nhipa Rawal Administrator EK Patient Rep GL Patient Rep AM Patient Rep MM Patient Rep RM Patient Rep
The PPG wanted to congratulate the practice on our excellent survey results. As there were no issues or concerns raised in the results, the PPG decided on various changes that the practice could instigate to support patients & staff @ Wembley Park Drive Medical Centre
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ACTION PLAN 2012Recommendations made by the PPG
-Mrs H was a Food technician so would like to maybe be a speaker in the summer when kids on holiday re nutritional food.-Email all members of the group for ideas re topics we can use as topics for our awareness day.-Invite patients on a cost awareness day & have some speakers i.e. Diabetic (strip costs ect).
-2 people at the desk & not 1.-Prescription collection time maybe in our quieter time 1-3pm.-What about allocated desks with big signs above each desk saying which desk doing what.-2 Boxes 1 for Drop off specimens & another for drop in script request at main reception with big headings.-Get another label printer for front desk so hand out labels bags & specimen bottles.-Set a day for registration morning & evening to a) slow the intake & b) reduce the chaos at desk.
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Practice Meeting (Actions Agreed By The Practice)
ACTION PLANMonday 19th March 2012 @ 2:00pm
Present: Dr Ross,Dr Hakim,Dr Godmabe, Dr Merali,Dr Tariq,Arti,Savita,Dr Hijab,Medical Students
Agreed Action Plan from PPG RecommendationsPlease look at attached document
The practice ahs agreed to take a look at all areas that the PRG have Suggested and will try our level best to meet the
Actions
Microsoft Excel Worksheet
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Informing the Patients of suggestions made by the PPG
PPG Notice BoardNews Letter Practice Website
www.wembleyparkdrive.co.uk
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Patient Information for changes
Upgrading reception station @ No.19 Wembley Pak Drive to improve confidentiality. At present we only have a desk unit.
health awareness afternoon on nutrition with parents with young children
Effective Signage @ reception to direct patients to the correct receptionist
Specimen drop of boxes Extra receptionist to help on the front desk to reduce
ques
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Information Uploaded on the Website
All information on the new changes that will occur at the practice have now been posted on are practice website on the
30/3/12 Link www.wembleyparkdrive.co.uk
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Final PPG Report FEB 2013
FINAL PATIENT PARTICIPATION REPORT
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