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WhatisOmni-ChannelCustomerEngagement?
ofserviceorganizationscansolveaninquiryusingasingleapplication4%
KateLeggett,TheMandateForIntelligentCustomerService,acommissionedstudyconductedbyForresterConsultingonbehalfofMicrosoft,December2015
Omni-ChannelPlatform
Customer360°
IntegratedBusinessFunctions
IntegratedChannels
MicrosoftDynamics365
Adobe+Dynamics365
Microsoft AppSource Adobe Exchange