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What is Technical CommunicationThe process of transmitting facts and
information to a defined audience for a specific purpose.
Taking complicated subject matter and transforming it into easy to understand information for the reader.
Technical writers present information in science, electronics or other technical areas backed up by data and facts.
What do Tech Writers create?User manualsSystem manualsStep-by-step
proceduresOn-line helpTraining manualsQuick-reference
guidesHow-to video
scripts
Factors to Consider in Technical CommunicationAudience
Purpose
Format
Style
Audience
Different backgrounds.
Different levels of understanding.
Different information needs.
PurposeInform.
Explain.
Describe.
Persuade.
Request for Action.
FormatReports or documents
Lab reports, proposals, etc.
Record – keeping forms Expense sheets, troubleshooting logs).
InstructionsUser guides, Online help, Training Manuals.
Presentations
StyleJargon.
Structure and Format.
Sentences that get straight to the point.
Functional, exact and clear words.
Short paragraphs with each paragraph focused
on one idea.
Visible organization.
Types of AudienceTechnical Audience.
Semi-Technical Audience.
Nontechnical Audience.
Understanding Business Communication
Communication is the process of sending and receiving messages.
IncreasedProductivit
y
SatisfiedStakeholder
sEnhancedImage
Stronger
Decision
Making
SteadierWorkflow
Quicker
Problem
Solving
Promote
Products
StrongerBusiness
RelationshipsBENEFITS
OfEFFECTIVE
COMMUNICATION
Types of CommunicationInternal Communication
Formal Communication Network Upward Flow Downward Flow Horizontal Flow
Informal Communication Network Grapevine
External CommunicationFormal Outside CommunicationInformal Outside Communication
The Communication ProcessPhase 1:Sender has an idea
Phase 2:Sender encodes
idea
Phase 3:Sender
transmits message
Phase 6:Receiver
sendsfeedback
Phase 5:Receiver decodes message
Phase 4:Receiver
gets message
CHANNEL
ANDMEDIU
M
Communication Barriers
Perceptual DifferencesRestrictive EnvironmentsDistractionsDeception
Overcoming Communication Barriers
Adopt an Audience Centered Approach.Foster an Open Communication Climate.Create Lean, Efficient Messages.Commit to Ethical Communication.
Communicating Across CulturesIntercultural Communication
The process of sending and receiving messages between people from different cultural backgrounds.
Market GlobalizationThe increasing tendency of the world to act as
one market.The Multicultural Workforce
Cultural Diversity
Develop Effective Intercultural SkillsImprove written skills
Use plain English.Avoid slang and jargon.Be brief.Use short paragraphs.Improve oral communication skills
Speak clearly.Look for feedback.Rephrase where necessary.Adapt.