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It’s a
We’re Just in it.
Managed
Workstation
Managed
Server
Managed
Networking
Managed Helpdesk,
SaaS & Print
Managed
StorageManaged
Mobile
Managed
Security
2016 $83.6B 2021 $154.5B$
IN
BIL
LIO
NS
AS-A
Improved
Onboarding
Creates Urgency
Drives Loyalty
SMB Thrives on Personal
Relationships
BE
NE
FIT
S O
F
TE
CH
NO
LO
GY
Expertise
Cost
Efficiencies
Operating
Expense vs.
Capital Expense
Time & Resource
Efficiency
Technological
Innovation
Agility
Continuous
Improvement
Scalability
ConnectWise.com/ForresterTEI
16© 2018 FORRESTER. REPRODUCTION PROHIBITED.
Source: The Total Economic Impact Of The ConnectWise Platform, September 2018
The ConnectWise platform enables
organizations to be more efficient in
serving customers, facilitates
organizations’ growth, and helps
organizations improve customer
experience.
17© 2018 FORRESTER. REPRODUCTION PROHIBITED.
Source: The Total Economic Impact Of The ConnectWise Platform, September 2018
Three-year model summary results
ROI
194%
NPV
$2.2 million
Payback
<3 months
-$1.0 M
-$0.5 M
$0.5 M
$1.0 M
$1.5 M
$2.0 M
$2.5 M
$3.0 M
$3.5 M
Initial Year 1 Year 2 Year 3
Cashflows
Total costs
Total benefits
Cumulative net benefits
