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7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
1/12
How TecHnology is cHanging
social Media MarkeTing
Th t h th p
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
2/12
Contents
execuTive suMMary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
inTroducTion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
sTraTegic Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
a Pricey ProPosiTion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
an eye To THe fuTure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
sTraTegic advanTages builT rigHT in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
organiZaTional efficiency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
MounTain dew. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Harness THe full Power of scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
annies HoMegrown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
sTreTcH your ediTorial resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
THe wasHingTon redskins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
social Media resulTs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
geT oPTiMal resulTs wiTH oPTiMiZed TecHnology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
you canT fix wHaT you canT Measure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
six MeTHods for Measuring social . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Measure, MoniTor and analyZe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
esurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . 9
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
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exeCutive summary
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impact of any single interaction is eeting at best. Theres simply no way around it, ongoing social
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The solution is technology. And in the world of social marketing, technology is all about
the power of scale.
Marketing automation is nally catching up to the business technology curve, and some of the
most exciting and valuable advances are in social marketing software. As a marketer, its critical
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productive, but also because your inuence over the technology you use is growing dramatically.
According to Gartner, 2011 B2B and B2C marketing budgets as a percentage of revenue were
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already makes 30% of its own technology purchases and inuences almost 50% overall. Whats
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Because your role as a technology inuencer and decision maker is growing, its more important
than ever that you understand exactly how dierent technology choices can aect your resources
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And we look at specic examples of how four leading brands use technology to help their social
marketing y.
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By 2017 CMOs will spend more on IT than CIOs do.
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
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Whitepaper | How Technology Can Take Your Social Where Its Never Been Before
2
them? How can you use your planning tools most eectively?
How do you measure your results and benet from what
youve learned?
A pricey proposition
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and advisement can result in an annual fee upwards of $90,000
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development and on-going management fees for social channe
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better strategic consulting services at little or no extra cost.
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paying for their help on a repeat basis. Having customers who
are satised all the time, on the other hand, motivates a good
social software-as-a-service business. When youre using a soc
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and the software vendor, so its in the vendors best interest to
provide ecient, high-quality strategic resources and advice.
An eye to the future
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software should be forward-looking and strategic by its very
nature. Your vendor should have more than a great product
right now; it should also have a compelling vision of where
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introDuCtion
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beast, and once you start feeding it you cant aord to stop.
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every interaction by hand. But, if youre doing social right, your
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will increase, and the demand for content will take o.
Active social brands quickly learn that content demand always
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your processes more ecient and enable your team to work
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able to work quickly and eciently with other departments or
- th t pt. a h mp busy with other projects, take a vacation, or move on to other
positions, you have to be sure new people can step in without
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There are an incredible number of moving parts in almost any
social marketing initiative. But, to successfully grow a brand,
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and logistics of individual executions. This paper is organized
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hpp: strategic planning, organizational eciency and
social media results.
strateGiC PLanninG
With time and resources at a premium, every signicant
social marketing eort should be planned carefully. Not just
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overarching social strategy.
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2 M c, ct s M 2012, J 2012
Wildre supports all leading social networks,
including Facebook, Twitter, Google+,
LinkedIn, YouTube and Pinterest.
Wildre clients get:
A Wildre strategist as part of your contract A quarterly review
36 white papers per quarter
36 webinars per quarter
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
5/12
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ve campaigns in ve dierent languages, you can launch one
campaign, with all of the relevant creative assets stored, that
automatically and dynamically adjusts itself to the relevant
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Compliance and regulation
If youre like most people, youve signed up for so many online
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without even realizing theyre there. When it comes to your
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Facebooks terms provide a prime example of whats at stake
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consist of thousands of words of legalese, all of which have
direct impact on the governance of your page and its social
activities. Items covered include everything from who may
access your pages to page naming conventions to how you
design your cover photos.
Every social network that your brand uses has its own set of t, th h tt t p
up with government requirements, product updates and other
developments. If you fall out of compliance, the pages that you
labored on building up for months (and longer) can be removed
Gives you timely social best practices resources like webinars
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Provides strategists who are well versed in developing social
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Strategic advantages built right in
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Localization
Every social marketer should be thinking about the future,
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You never know where you might nd your next great customer
or market, and social media can give you ecient low-cost accesst pp mht t t h th . f
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reach, but they also have the highest penetration of social
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.4 For maximum relevancy, you also want to be
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Qatar ran a global social media campaign with Wildre in ve languages andgrew its community by 150,000 new fans in 30 days.
Social marketing software ensures that pages and applications stay incompliance with constantly changing social network requirements.
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
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Whitepaper | How Technology Can Take Your Social Where Its Never Been Before
4
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and expensive approach. One Industry survey showed that the
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mp 2012 t $1,500 $20,000. a -t
(36 month) campaign averaged between $25,000 and $75,000
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campaigns as you want at a lower cost. Better still, the value y
receive goes far beyond just the value of the digital assets that
are created for a given campaign. The best social software hel
minimize or eliminate development costs, agency fees, strateg
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easily create workows.
With full functionality software, you can eciently create
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scheduling and sending messages, running ads and viewing
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targeted to individual networks. And you can create custom
workows that automatically notify team members when thei
input and approval is needed to keep a project moving.
Mountain Dew
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had 80 Diet Dew bean bag chairs it wanted to give away tocustomers, but was surprised to nd out it was going to cost
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Then Mountain Dew discovered that Wildres technology
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Wildre gave them unlimited access to create multiple pages
in an instant, and the communities youve grown around them
can disappear. The best way to avoid this disastrous scenario is
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The best social software vendors constantly monitor socialt qmt pt th pt .
To the extent that its possible, they prevent you from making
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activities that are permitted.
ORGANIZATIONAL EFFICIENCY
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pithy comment whenever inspiration strikes. In fact, 59% of
marketers work on social more than 6 hours every week,
33% spend over 11 hours weekly, and 15% dedicate a full
20 hours or more to social eorts every week.5
Even if youre part of the 59% right now, youll need to commit
more attention to your social initiatives to keep them healthy
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successful your eorts, the more complex the challenges youll
. f mp:
What content will be most eective and where will you get it?
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Whos going to have editorial oversight?
How long is it going to take to get everything created,
approved and ready to go?
5 s M em, 2012 s M Mt it rpt, ap 2012
6 M c, ct s M 2012 J 2012
59% of marketers work on social for 6 hours or more every week.
Cost of social campaigns without the
scale of social software:
Short-term campaign: $1,500 to $20,000
Long-term campaign: $25,000 to $75,000
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
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Plus, Wildres technology came with unlimited user accounts
and built-in creative and technical services. Mountain Dew
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Harness the full power of scale
When it comes to organizational eciency, social software adds
value in more ways than we can list here. To identify the greatest
benets in simplest terms, though, we say that technology helps
scale your content scale your resources.
Th th tht t t h th: The key to
social success is a constant churn of fresh and original content.
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part of any ongoing social conversation. But, if youre going to
h,
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rewarding interactive experiences such as polls, surveys,
contests and giveaways.
Creating a rich interactive experience from scratch is extremely
time and resource intensive, but social software makes it easy to:
Launch a variety of campaigns on a variety of channels
Keep the content visually appealing and on brand
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Social software provides all the templates you need to create
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And these templates are already ne-tuned to optimize the
placement and impact of your interactive content.
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identify inuencers, and gather information to build more-
protable relationships.
Annies Homegrown
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Slice of Happiness Tour and promoted the event on Facebook.
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Wildres 90+ page and app templates. When users clicked on
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YouTube video explained what the tour was all about and thm t ptpt.
Beneath the video viewers could enter their information and
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served up a pizza party for 120 people. The tour was a big hit,
generating over 325,000 likes.
Mountain Dew used Wildre to run a sweepstakes that took users from Twitterto Facebook.
Annies Homegrown used Wildre templates to promote a cross-country pizza party contest on Facebook.
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
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Whitepaper | How Technology Can Take Your Social Where Its Never Been Before
6
Stretch your editorial resources
Once youve gured out how to keep your inspired content
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far from over. In fact, it never ends. Every piece of content you
create is simply an invitation for engagement, just one step inht hp t thp tht
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strong, but the sheer volume of content it takes just to get
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On average, every enterprise brand of 1,000+ employees has
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Businesses with over 40 dierent landing pages generate 10X
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:
1. Most brands have very few people responsible for managing
an overwhelming number of social accounts.
2. The payo for creating numerous landing pages can be
huge, even if the pages vary only slightly in messaging or
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3. A staggering potential for social return on investment (ROI) isbeing wasted, because social teams dont have the resources
to follow up on the majority of conversations they initiate.
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most of every resource available to your social team.
Use access control to increase your resources. s t
allows you to give dierent team members dierent roles
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protecting your brand. In other words, you can assign specic
responsibilities without providing unlimited access to your soc
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Scale your messages. wth th ht t, t
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developed one at a time. Flexible templates allow you to quick
customize and go live after adding just your logos, images and
textor they let you access the code and get more creative if
you have the time and need.
Filter conversations for specialized attention. nt
conversations are created equal. Youd like to answer every
question and acknowledge every comment, but some youll
never get to. Others, you simply cant aord to ignore. Softwar
lters let you use keyword or moderation checklists to ag the
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out res like unhappy customers, or snap to attention if a hot
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The Washington Redskins
The National Football Leagues Washington Redskins have som
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out every home game since 1968 and has broken the NFLs
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every week, the Redskins often need to turn on a new promoti
in a matter of days to stay relevant to their fans and provide th
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didnt have a platform like Wildre, says the Redskins top soci
strategist, wed have to spend a lot of lead time to build out
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8 et, Th i Mt ep, Mh 2012
9 Simply Zesty, 70% Of Brand Fan Questions On Social Media Arent Responded To Live at Le Web 12, June 2012
Wildre clients:
Save hours per day using geo-target presets
Can schedule a months worth of content injust a few planning sessions
Receive unlimited access to Pages and
Promotions as part of a monthly fee
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Prior to using Wildre, the Redskins were also impacted by an
articial resource crunch. Because Administrator was the only
role available to access the social accounts, the social team had
to be very careful about who could do hands-on work. Now
that Wildre provides dierent levels of permission, the social
team can open up dierent roles to interns, designers, sta,
and even partners. With more people on the job, the Redskins
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soCiaL meDia resuLts
By eciently scaling your eorts, social software provides
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delivers better results in two additional ways that are equally
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and brand advocacy by optimizing the technology that you use
to run your campaigns. Second, it provides comprehensive
and integrated measurement and analysis tools that give you
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Get optimal results with optimized technology
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thoroughly test one-o applications and optimize them for
the best user experience. When they go live, these pages orapplications may even break due to unforeseen code changes
made by the social platforms themselves.
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that causes users to abandon a campaign before they even
enter. Many custom applications also lack an optimized viral
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Improved access control helps the Redskins get more sta
involved with their social.
Increase lead generation, reach
and advocacy.
Adjust your strategy to improve success.
Keep a constant eye on industry benchmarks, property and pagedata, tab and promotion metrics, and referral sources.
7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing
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Whitepaper | How Technology Can Take Your Social Where Its Never Been Before
8
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ability to create something unique, innovative and on brand. But
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your social software have been used and tested hundreds or
thousands of times in live campaigns. They incorporate best
practices for all of the most popular and eective promotion
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key to social success, the latest and greatest viral functionality is
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You cant x what you cant measure
In a recent survey by the Association of National Advertisers,
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marketing eorts. Five years ago that gure was only 20%. 10
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Why is there such a huge divide between the number of
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measuring their results? An Altimeter Group survey sheds some
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expertise and/or resources; and 38% say they have poor tools.12
Six methods for measuring social
In its Social Media ROI Cookbook, Altimeter Group identiesth mth tht zt t m th
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Top down
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conclusions based on their own observations, are:
Anecdote: Specic examples where it is known that social med
inuenced a sale or had some other identiable eect.
Correlation: cmp t t t t th m
thp t thm, mp th m lversus revenue.
Multivariate testing: cmp p p t
media content with another group exposed to dierent conte
tt.
While top down measurements have their place, they are time
and labor intensive and fall far short of being able to provide
reliable and comprehensive data on a regular basis.
Bottom up
Bottom up measurements are technology driven and can
provide metrics that are instant, comprehensive and exact.Th mth :
Links and tagging: sht, t, tm url
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10 Association of National Advertisers, 2012 Digital/Social Media Survey, July, 2012
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Compared to Wildres top competitors
clients, Wildres clients see:
25% more people sharing their posts
21% more engagement with their content
Poor tools are one of the top three obstacles to measuring social success.
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When it comes to service, Esurance takes advantage of the
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By its very nature, social is a medium that requires a higher
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challenge may be daunting, but the payo in terms of engage
and loyal fans, followers, customers and advocates cant be
beat. The good news for marketers is that recent advancemen
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aordable to build, grow, engage, and monetize audiences
using innovative content thats optimized for the most popula
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ecient use of your social team and partners
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Esurance
As an insurance company, Esurance fully appreciates the value
of meaningful data and great customer service. So, its no
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networks it was using, but that data wasnt providing the deeper
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Esurance chose Wildre because it needed deeper analyticalcapabilities and high-end service.
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Wildre is a powerful, easy-to-use social marketing platform that enables brands
to grow, engage, and monetize their audience across social networks.
Learn how we can help you today! 888.274.0929 ext. 2 www.wildreapp.com