Wildfire Report - How Technology is Changing Social Media Marketing

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  • 7/27/2019 Wildfire Report - How Technology is Changing Social Media Marketing

    1/12

    How TecHnology is cHanging

    social Media MarkeTing

    Th t h th p

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    Contents

    execuTive suMMary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

    inTroducTion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

    sTraTegic Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

    a Pricey ProPosiTion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

    an eye To THe fuTure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

    sTraTegic advanTages builT rigHT in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

    organiZaTional efficiency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

    MounTain dew. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

    Harness THe full Power of scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

    annies HoMegrown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

    sTreTcH your ediTorial resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

    THe wasHingTon redskins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

    social Media resulTs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

    geT oPTiMal resulTs wiTH oPTiMiZed TecHnology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

    you canT fix wHaT you canT Measure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

    six MeTHods for Measuring social . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

    Measure, MoniTor and analyZe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

    esurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

    conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . 9

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    exeCutive summary

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    impact of any single interaction is eeting at best. Theres simply no way around it, ongoing social

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    The solution is technology. And in the world of social marketing, technology is all about

    the power of scale.

    Marketing automation is nally catching up to the business technology curve, and some of the

    most exciting and valuable advances are in social marketing software. As a marketer, its critical

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    productive, but also because your inuence over the technology you use is growing dramatically.

    According to Gartner, 2011 B2B and B2C marketing budgets as a percentage of revenue were

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    already makes 30% of its own technology purchases and inuences almost 50% overall. Whats

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    Because your role as a technology inuencer and decision maker is growing, its more important

    than ever that you understand exactly how dierent technology choices can aect your resources

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    And we look at specic examples of how four leading brands use technology to help their social

    marketing y.

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    By 2017 CMOs will spend more on IT than CIOs do.

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    Whitepaper | How Technology Can Take Your Social Where Its Never Been Before

    2

    them? How can you use your planning tools most eectively?

    How do you measure your results and benet from what

    youve learned?

    A pricey proposition

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    and advisement can result in an annual fee upwards of $90,000

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    development and on-going management fees for social channe

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    better strategic consulting services at little or no extra cost.

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    paying for their help on a repeat basis. Having customers who

    are satised all the time, on the other hand, motivates a good

    social software-as-a-service business. When youre using a soc

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    and the software vendor, so its in the vendors best interest to

    provide ecient, high-quality strategic resources and advice.

    An eye to the future

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    software should be forward-looking and strategic by its very

    nature. Your vendor should have more than a great product

    right now; it should also have a compelling vision of where

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    introDuCtion

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    beast, and once you start feeding it you cant aord to stop.

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    every interaction by hand. But, if youre doing social right, your

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    will increase, and the demand for content will take o.

    Active social brands quickly learn that content demand always

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    your processes more ecient and enable your team to work

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    able to work quickly and eciently with other departments or

    - th t pt. a h mp busy with other projects, take a vacation, or move on to other

    positions, you have to be sure new people can step in without

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    There are an incredible number of moving parts in almost any

    social marketing initiative. But, to successfully grow a brand,

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    and logistics of individual executions. This paper is organized

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    hpp: strategic planning, organizational eciency and

    social media results.

    strateGiC PLanninG

    With time and resources at a premium, every signicant

    social marketing eort should be planned carefully. Not just

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    overarching social strategy.

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    2 M c, ct s M 2012, J 2012

    Wildre supports all leading social networks,

    including Facebook, Twitter, Google+,

    LinkedIn, YouTube and Pinterest.

    Wildre clients get:

    A Wildre strategist as part of your contract A quarterly review

    36 white papers per quarter

    36 webinars per quarter

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    ve campaigns in ve dierent languages, you can launch one

    campaign, with all of the relevant creative assets stored, that

    automatically and dynamically adjusts itself to the relevant

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    Compliance and regulation

    If youre like most people, youve signed up for so many online

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    without even realizing theyre there. When it comes to your

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    Facebooks terms provide a prime example of whats at stake

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    consist of thousands of words of legalese, all of which have

    direct impact on the governance of your page and its social

    activities. Items covered include everything from who may

    access your pages to page naming conventions to how you

    design your cover photos.

    Every social network that your brand uses has its own set of t, th h tt t p

    up with government requirements, product updates and other

    developments. If you fall out of compliance, the pages that you

    labored on building up for months (and longer) can be removed

    Gives you timely social best practices resources like webinars

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    Provides strategists who are well versed in developing social

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    Strategic advantages built right in

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    Localization

    Every social marketer should be thinking about the future,

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    th t m 24/7 .

    You never know where you might nd your next great customer

    or market, and social media can give you ecient low-cost accesst pp mht t t h th . f

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    reach, but they also have the highest penetration of social

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    .4 For maximum relevancy, you also want to be

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    Qatar ran a global social media campaign with Wildre in ve languages andgrew its community by 150,000 new fans in 30 days.

    Social marketing software ensures that pages and applications stay incompliance with constantly changing social network requirements.

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    Whitepaper | How Technology Can Take Your Social Where Its Never Been Before

    4

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    and expensive approach. One Industry survey showed that the

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    mp 2012 t $1,500 $20,000. a -t

    (36 month) campaign averaged between $25,000 and $75,000

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    campaigns as you want at a lower cost. Better still, the value y

    receive goes far beyond just the value of the digital assets that

    are created for a given campaign. The best social software hel

    minimize or eliminate development costs, agency fees, strateg

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    easily create workows.

    With full functionality software, you can eciently create

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    scheduling and sending messages, running ads and viewing

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    targeted to individual networks. And you can create custom

    workows that automatically notify team members when thei

    input and approval is needed to keep a project moving.

    Mountain Dew

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    had 80 Diet Dew bean bag chairs it wanted to give away tocustomers, but was surprised to nd out it was going to cost

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    Then Mountain Dew discovered that Wildres technology

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    Wildre gave them unlimited access to create multiple pages

    in an instant, and the communities youve grown around them

    can disappear. The best way to avoid this disastrous scenario is

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    The best social software vendors constantly monitor socialt qmt pt th pt .

    To the extent that its possible, they prevent you from making

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    activities that are permitted.

    ORGANIZATIONAL EFFICIENCY

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    pithy comment whenever inspiration strikes. In fact, 59% of

    marketers work on social more than 6 hours every week,

    33% spend over 11 hours weekly, and 15% dedicate a full

    20 hours or more to social eorts every week.5

    Even if youre part of the 59% right now, youll need to commit

    more attention to your social initiatives to keep them healthy

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    successful your eorts, the more complex the challenges youll

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    What content will be most eective and where will you get it?

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    Whos going to have editorial oversight?

    How long is it going to take to get everything created,

    approved and ready to go?

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    59% of marketers work on social for 6 hours or more every week.

    Cost of social campaigns without the

    scale of social software:

    Short-term campaign: $1,500 to $20,000

    Long-term campaign: $25,000 to $75,000

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    pmt th mt pp t.

    Plus, Wildres technology came with unlimited user accounts

    and built-in creative and technical services. Mountain Dew

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    Harness the full power of scale

    When it comes to organizational eciency, social software adds

    value in more ways than we can list here. To identify the greatest

    benets in simplest terms, though, we say that technology helps

    scale your content scale your resources.

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    social success is a constant churn of fresh and original content.

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    part of any ongoing social conversation. But, if youre going to

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    rewarding interactive experiences such as polls, surveys,

    contests and giveaways.

    Creating a rich interactive experience from scratch is extremely

    time and resource intensive, but social software makes it easy to:

    Launch a variety of campaigns on a variety of channels

    Keep the content visually appealing and on brand

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    Social software provides all the templates you need to create

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    And these templates are already ne-tuned to optimize the

    placement and impact of your interactive content.

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    identify inuencers, and gather information to build more-

    protable relationships.

    Annies Homegrown

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    Slice of Happiness Tour and promoted the event on Facebook.

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    Wildres 90+ page and app templates. When users clicked on

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    YouTube video explained what the tour was all about and thm t ptpt.

    Beneath the video viewers could enter their information and

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    served up a pizza party for 120 people. The tour was a big hit,

    generating over 325,000 likes.

    Mountain Dew used Wildre to run a sweepstakes that took users from Twitterto Facebook.

    Annies Homegrown used Wildre templates to promote a cross-country pizza party contest on Facebook.

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    Whitepaper | How Technology Can Take Your Social Where Its Never Been Before

    6

    Stretch your editorial resources

    Once youve gured out how to keep your inspired content

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    far from over. In fact, it never ends. Every piece of content you

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    strong, but the sheer volume of content it takes just to get

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    On average, every enterprise brand of 1,000+ employees has

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    Businesses with over 40 dierent landing pages generate 10X

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    :

    1. Most brands have very few people responsible for managing

    an overwhelming number of social accounts.

    2. The payo for creating numerous landing pages can be

    huge, even if the pages vary only slightly in messaging or

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    3. A staggering potential for social return on investment (ROI) isbeing wasted, because social teams dont have the resources

    to follow up on the majority of conversations they initiate.

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    most of every resource available to your social team.

    Use access control to increase your resources. s t

    allows you to give dierent team members dierent roles

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    protecting your brand. In other words, you can assign specic

    responsibilities without providing unlimited access to your soc

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    developed one at a time. Flexible templates allow you to quick

    customize and go live after adding just your logos, images and

    textor they let you access the code and get more creative if

    you have the time and need.

    Filter conversations for specialized attention. nt

    conversations are created equal. Youd like to answer every

    question and acknowledge every comment, but some youll

    never get to. Others, you simply cant aord to ignore. Softwar

    lters let you use keyword or moderation checklists to ag the

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    out res like unhappy customers, or snap to attention if a hot

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    The Washington Redskins

    The National Football Leagues Washington Redskins have som

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    out every home game since 1968 and has broken the NFLs

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    every week, the Redskins often need to turn on a new promoti

    in a matter of days to stay relevant to their fans and provide th

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    didnt have a platform like Wildre, says the Redskins top soci

    strategist, wed have to spend a lot of lead time to build out

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    7 atmt, a stt M s M Pt, J 2012

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    9 Simply Zesty, 70% Of Brand Fan Questions On Social Media Arent Responded To Live at Le Web 12, June 2012

    Wildre clients:

    Save hours per day using geo-target presets

    Can schedule a months worth of content injust a few planning sessions

    Receive unlimited access to Pages and

    Promotions as part of a monthly fee

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    Prior to using Wildre, the Redskins were also impacted by an

    articial resource crunch. Because Administrator was the only

    role available to access the social accounts, the social team had

    to be very careful about who could do hands-on work. Now

    that Wildre provides dierent levels of permission, the social

    team can open up dierent roles to interns, designers, sta,

    and even partners. With more people on the job, the Redskins

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    soCiaL meDia resuLts

    By eciently scaling your eorts, social software provides

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    delivers better results in two additional ways that are equally

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    and brand advocacy by optimizing the technology that you use

    to run your campaigns. Second, it provides comprehensive

    and integrated measurement and analysis tools that give you

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    Get optimal results with optimized technology

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    thoroughly test one-o applications and optimize them for

    the best user experience. When they go live, these pages orapplications may even break due to unforeseen code changes

    made by the social platforms themselves.

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    that causes users to abandon a campaign before they even

    enter. Many custom applications also lack an optimized viral

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    Improved access control helps the Redskins get more sta

    involved with their social.

    Increase lead generation, reach

    and advocacy.

    Adjust your strategy to improve success.

    Keep a constant eye on industry benchmarks, property and pagedata, tab and promotion metrics, and referral sources.

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    Whitepaper | How Technology Can Take Your Social Where Its Never Been Before

    8

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    ability to create something unique, innovative and on brand. But

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    your social software have been used and tested hundreds or

    thousands of times in live campaigns. They incorporate best

    practices for all of the most popular and eective promotion

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    key to social success, the latest and greatest viral functionality is

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    You cant x what you cant measure

    In a recent survey by the Association of National Advertisers,

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