Supplier Testimonials

Siew Wai Loo

Grievance coordinator

Wilmar

Respecting and Empowering People

24 October 2017

Wilmar's Global Presence

Over 500 manufacturing plants in 17 countries*

Extensive distribution network covering China, India, Indonesia and some 50 other countries

Multinational workforce of about 92,000 staff globally

Global leader in processing and merchandising of palm and lauric oils, edible oils refining and

fractionation, production of oleochemicals, specialty fats, palm biodiesel and consumer pack oils

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Africa

• Leading supplier of edible oils

• Operates oil palm plantations, refineries and produces consumer pack oils, soaps and detergents

• Third largest sugar producer in Africa

United States of America

Brazil

Australia

Philippines

Indonesia

Singapore

New Zealand

Malaysia

South Africa

Vietnam

China Japan

Russia

BangladeshIndia

Sri Lanka

ItalySpain

Germany

Netherlands

Ukraine

NigeriaUganda

Kenya

Tanzania

Mozambique

Ivory Coast

Ghana

#1 Player in China

• Largest edible oils refiner and specialty fats and oleochemicals manufacturer

• Leading oilseed crusher, producer of branded consumer pack oils, rice and flour

• One of the largest flour and rice millers

Indonesia & Malaysia

• One of the largest oil palm plantation owners and the largest palm oil refiner, palm kernel and copra crusher, specialty fats, oleochemicals and biodiesel manufacturer

• Largest producer of branded consumer pack oils in Indonesia

Australia

• Largest raw sugar producer and refiner

• Leading consumer brands in sugar and sweetener market

• Top 10 global raw sugar producers

India

• Leading branded consumer pack oils producer, oilseed crusher and edible oils refiner

TurkeyMorocco

Zambia

France

Ethiopia

Zimbabwe

Belgium

Myanmar

Mexico

* Subsidiaries only, not including associates

Djibouti

Mauritius

Thailand

Wilmar’s NDPE Policy

No Deforestation No Development on Peat

No Exploitation of People & Local Communities

NO DEFORESTATION, NO PEAT, NO EXPLOITATION POLICY

No development

on High Carbon

Stock (HCS)

Forests

No development on

High Conservation

Value (HCV) Areas

No burning Progressively

reduce

greenhouse gas

(GHG) emissions

on existing

plantations

Best Management

Practices for

existing plantations

on peat

Where feasible,

explore options for

peat restoration by

working with

expert

stakeholders and

communities

Respect and recognise

the rights of all workers

including contract,

temporary and migrant

workers

Facilitate the

inclusion of

smallholders into the

supply chain

Free, Prior and Informed

Consent (FPIC) from indigenous

and local communities to

operations on lands to which

they hold legal, communal or

customary rights

Resolve all complaints

and conflicts through

an open, transparent

and consultative

process

Collective Action to Address Labour Concerns

Collaboration with BSR and GAR

• Review of current labourpractices in the palm oil sector in Indonesia

• Formulate practical approaches to improving labour practices

Collaboration with Verite

• Facilitate the development of action plans, taking into account stakeholder inputs

• Focus on high risk systemic issues

• Build internal process and strengthen capacity

Common Labour Challenges in the Palm Oil Industry & How Wilmar is Addressing Them

Children in the Workplace

• Families with children live and work in the plantations

• Provide access to education and childcare facilities and monitoring attendance.

• Continued socialization of No Child Labour policy.

Forced Labour

• Passport Retention is a common practice and an indicator of forced labour

• Passport lockers for workers and free access to passports

Fair & Equal Treatment of Workers

• High number of temporary workers, predominantly female.

• Set of criteria to convert temporary workers to full time workers and SOP for temporary job allocation.

• Priority for temporary worker conversion given to female workers.

http://www.wilmar-

international.com/sustainability/wp-

content/uploads/2017/08/Wilmar-SR-

2016-Final.pdf

Our Sustainability Report

reinforces our commitment to

our people. Be it staff in our

corporate offices, workers in

the oil palm fields or the

children we support through

community outreach

programmes; we care about

making a positive impact by

making things right.

Sustainability Report 2016

Wilmar’s NDPE Policy

No Deforestation No Development on Peat

No Exploitation of People & Local Communities

NO DEFORESTATION, NO PEAT, NO EXPLOITATION POLICY

No development

on High Carbon

Stock (HCS)

Forests

No development on

High Conservation

Value (HCV) Areas

No burning Progressively

reduce

greenhouse gas

(GHG) emissions

on existing

plantations

Best Management

Practices for

existing plantations

on peat

Where feasible,

explore options for

peat restoration by

working with

expert

stakeholders and

communities

Respect and recognise

the rights of all workers

including contract,

temporary and migrant

workers

Facilitate the

inclusion of

smallholders into the

supply chain

Free, Prior and Informed

Consent (FPIC) from indigenous

and local communities to

operations on lands to which

they hold legal, communal or

customary rights

Resolve all complaints

and conflicts through

an open, transparent

and consultative

process

Achievements Since NDPE Policy Launch

IN THE INDUSTRY1st

to launch a

sustainability

dashboard

to publish

supplying CPO

mills online

to disclose

traceability of

mills

to launch a

grievance

procedure

Achieved 95% traceability to

mills in Malaysia

and Indonesia

Over 80% of

planted areas

certified to the

standards of the

RSPO

Completed field

assessments on

64 mills

Completed

engagements with

over 200international and

local NGOs

http://www.wilmar-international.com/sustainability/ 11

Sustainability Dashboard

Transparency and Accountability to All Stakeholders

• Voluntarily raised alleged labour rights violations on Grievance

Procedure – regular updates provided to all stakeholders.

• Proactive communications to key stakeholders.

• Two Internal Reviews conducted and review reports published.

• External review conducted by BSR and review reports

published.• Methodology: visual observations, interviews, focus group discussions and

documentation reviews. More than 100 Wilmar employees, almost all of whom are non-

management workers, were interviewed.

• External due diligence audits conducted by RSPO and ISCC.

• Engagements with third-party suppliers implicated• One supplier suspended due to failure to take corrective actions.

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http://www.wilmar-international.com/sustainability/wp-

content/uploads/2017/06/Findings-and-Action-Plan-June-2017-.pdf

Thank You