Supplier Testimonials
Siew Wai Loo
Grievance coordinator
Wilmar
Respecting and Empowering People
24 October 2017
Wilmar's Global Presence
Over 500 manufacturing plants in 17 countries*
Extensive distribution network covering China, India, Indonesia and some 50 other countries
Multinational workforce of about 92,000 staff globally
Global leader in processing and merchandising of palm and lauric oils, edible oils refining and
fractionation, production of oleochemicals, specialty fats, palm biodiesel and consumer pack oils
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Africa
• Leading supplier of edible oils
• Operates oil palm plantations, refineries and produces consumer pack oils, soaps and detergents
• Third largest sugar producer in Africa
United States of America
Brazil
Australia
Philippines
Indonesia
Singapore
New Zealand
Malaysia
South Africa
Vietnam
China Japan
Russia
BangladeshIndia
Sri Lanka
ItalySpain
Germany
Netherlands
Ukraine
NigeriaUganda
Kenya
Tanzania
Mozambique
Ivory Coast
Ghana
#1 Player in China
• Largest edible oils refiner and specialty fats and oleochemicals manufacturer
• Leading oilseed crusher, producer of branded consumer pack oils, rice and flour
• One of the largest flour and rice millers
Indonesia & Malaysia
• One of the largest oil palm plantation owners and the largest palm oil refiner, palm kernel and copra crusher, specialty fats, oleochemicals and biodiesel manufacturer
• Largest producer of branded consumer pack oils in Indonesia
Australia
• Largest raw sugar producer and refiner
• Leading consumer brands in sugar and sweetener market
• Top 10 global raw sugar producers
India
• Leading branded consumer pack oils producer, oilseed crusher and edible oils refiner
TurkeyMorocco
Zambia
France
Ethiopia
Zimbabwe
Belgium
Myanmar
Mexico
* Subsidiaries only, not including associates
Djibouti
Mauritius
Thailand
Wilmar’s NDPE Policy
No Deforestation No Development on Peat
No Exploitation of People & Local Communities
NO DEFORESTATION, NO PEAT, NO EXPLOITATION POLICY
No development
on High Carbon
Stock (HCS)
Forests
No development on
High Conservation
Value (HCV) Areas
No burning Progressively
reduce
greenhouse gas
(GHG) emissions
on existing
plantations
Best Management
Practices for
existing plantations
on peat
Where feasible,
explore options for
peat restoration by
working with
expert
stakeholders and
communities
Respect and recognise
the rights of all workers
including contract,
temporary and migrant
workers
Facilitate the
inclusion of
smallholders into the
supply chain
Free, Prior and Informed
Consent (FPIC) from indigenous
and local communities to
operations on lands to which
they hold legal, communal or
customary rights
Resolve all complaints
and conflicts through
an open, transparent
and consultative
process
Collective Action to Address Labour Concerns
Collaboration with BSR and GAR
• Review of current labourpractices in the palm oil sector in Indonesia
• Formulate practical approaches to improving labour practices
Collaboration with Verite
• Facilitate the development of action plans, taking into account stakeholder inputs
• Focus on high risk systemic issues
• Build internal process and strengthen capacity
Common Labour Challenges in the Palm Oil Industry & How Wilmar is Addressing Them
Children in the Workplace
• Families with children live and work in the plantations
• Provide access to education and childcare facilities and monitoring attendance.
• Continued socialization of No Child Labour policy.
Forced Labour
• Passport Retention is a common practice and an indicator of forced labour
• Passport lockers for workers and free access to passports
Fair & Equal Treatment of Workers
• High number of temporary workers, predominantly female.
• Set of criteria to convert temporary workers to full time workers and SOP for temporary job allocation.
• Priority for temporary worker conversion given to female workers.
http://www.wilmar-
international.com/sustainability/wp-
content/uploads/2017/08/Wilmar-SR-
2016-Final.pdf
Our Sustainability Report
reinforces our commitment to
our people. Be it staff in our
corporate offices, workers in
the oil palm fields or the
children we support through
community outreach
programmes; we care about
making a positive impact by
making things right.
Sustainability Report 2016
Wilmar’s NDPE Policy
No Deforestation No Development on Peat
No Exploitation of People & Local Communities
NO DEFORESTATION, NO PEAT, NO EXPLOITATION POLICY
No development
on High Carbon
Stock (HCS)
Forests
No development on
High Conservation
Value (HCV) Areas
No burning Progressively
reduce
greenhouse gas
(GHG) emissions
on existing
plantations
Best Management
Practices for
existing plantations
on peat
Where feasible,
explore options for
peat restoration by
working with
expert
stakeholders and
communities
Respect and recognise
the rights of all workers
including contract,
temporary and migrant
workers
Facilitate the
inclusion of
smallholders into the
supply chain
Free, Prior and Informed
Consent (FPIC) from indigenous
and local communities to
operations on lands to which
they hold legal, communal or
customary rights
Resolve all complaints
and conflicts through
an open, transparent
and consultative
process
Achievements Since NDPE Policy Launch
IN THE INDUSTRY1st
to launch a
sustainability
dashboard
to publish
supplying CPO
mills online
to disclose
traceability of
mills
to launch a
grievance
procedure
Achieved 95% traceability to
mills in Malaysia
and Indonesia
Over 80% of
planted areas
certified to the
standards of the
RSPO
Completed field
assessments on
64 mills
Completed
engagements with
over 200international and
local NGOs
http://www.wilmar-international.com/sustainability/ 11
Sustainability Dashboard
Transparency and Accountability to All Stakeholders
• Voluntarily raised alleged labour rights violations on Grievance
Procedure – regular updates provided to all stakeholders.
• Proactive communications to key stakeholders.
• Two Internal Reviews conducted and review reports published.
• External review conducted by BSR and review reports
published.• Methodology: visual observations, interviews, focus group discussions and
documentation reviews. More than 100 Wilmar employees, almost all of whom are non-
management workers, were interviewed.
• External due diligence audits conducted by RSPO and ISCC.
• Engagements with third-party suppliers implicated• One supplier suspended due to failure to take corrective actions.
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http://www.wilmar-international.com/sustainability/wp-
content/uploads/2017/06/Findings-and-Action-Plan-June-2017-.pdf
Thank You