Getting started with IT at the University of Surrey

Welcome to IT Services This guide will provide all the information you need to know before you start using the IT Services available at the University of Surrey.

Your Password Most IT services including Email, OneDrive and Wi-Fi use the same University password, so it is important to remember that when you change your password for your University account it will also be updated across other services.

• You can change your password by following the instructions on the link below

• If you have forgotten your password you will need to call the IT Service Desk on 01483 689898

surrey.ac.uk/passwordhelp

EmailYou can log in to your University email by visiting: surrey365.surrey.ac.uk and entering your University username followed by @surrey.ac.uk (e.g. username@surrey.ac.uk) and your password.

Your University email is the primary method of contact between you and the University, so it is important that you check your inbox regularly for new messages.

surrey.ac.uk/aboutemail

PCs on Campus There are hundreds of PCs available on campus for members of the University with many open 24/7. You can search for available PCs across campus using the PC Finder at: pcfinder.surrey.ac.uk.

The PC Finder enables you to see live updates on:

• number of computers available• operating system

• printing facilities • opening hours

surrey.ac.uk/pcaccess

Wi-Fi on Campus Access to the Internet and the University network is provided in all academic buildings and selected outdoor areas through eduroam. Once you are connected to eduroam at Surrey, you will be able to use the service at thousands of educational institutions worldwide.

To connect, you will need to follow the eduroam instructions on the link below.

surrey.ac.uk/wireless

Internet in Student Accommodation The Residents Network also known as ResNet provides fast and convenient internet access direct to your University accommodation.

To get internet access as soon as you arrive you will need to plug in your ResNet Wireless Access Point. This will be in your room when you arrive in University accommodation.

If you are having problems connecting to ResNet you can get help directly to your room from a ResNet Advisor. Simply go to your Court Reception and fill in a ResNet Form or if you live in Hazel Farm call 01483 689898 to request a visit.

surrey.ac.uk/resnet

Saving your Work Once your IT account has been set up you will have access to 1TB of secure cloud-based file storage that integrates with your University email account using OneDrive for Business.

With OneDrive for Business all of your documents are accessible from any device with a good internet connection. You can easily upload and share files inside and outside of the University as well as synchronise and access files between multiple devices. By saving your files in OneDrive you are able to continue working whether on or off campus.

You can access OneDrive using the instructions on the link below.  

Whilst OneDrive is being introduced you will also be provided with a Personal Filestore to store work, files and documents. If you use this area please save documents in your Home (H:) Drive when using computers on campus. Please do not save documents on any Open Access PCs Local (C:) Drive as they may be deleted.

surrey.ac.uk/save

Accessing files and web services off campusYou can access your email, OneDrive account and most web applications including SurreyLearn anywhere with a good internet connection.

If you need to access services that are not normally available outside of the University such as Library resources or files saved on your Home (H:) Drive you will need to use the Remote Access service.

To access the service visit: remote.surrey.ac.uk and login using your University username and password.

surrey.ac.uk/aboutremote

Printing, Photocopying and Scanning IT Services provide printing, photocopying and scanning facilities throughout the campus. All computer labs have printing facilities, many also have Multi-Function Devices (MFDs) which allow you to photocopy and scan your work as well as print.

When sending a document to print select SurreyPrint from the printer options. This will hold your job in a central queue so it can be collected from any of the hundreds of MFDs across campus.

To collect a print job, scan or photocopy simply swipe your campus ID card through the card reader on the MFD or enter your University username and password using the touch panel.

When you first join the University your printing account will be preloaded with some initial credit. You can add credit to your account using the online payment system at: surrey.ac.uk/printcredits or using the Print Kiosk located on Level 1 of the Library.

surrey.ac.uk/aboutprint

SurreyLearn SurreyLearn is the Virtual Learning Environment (VLE) where lecturers will upload lecture slides and handouts to support your studies. You may also be asked to submit your coursework here so it is important that you become familiar with this process.

You can login to SurreyLearn at: surreylearn.surrey.ac.uk using your University username and password. It may take a few weeks at the start of each semester for you to be added to your course so please be patient if it does not appear immediately.

If you need any help with SurreyLearn please email surreylearnhelp@surrey.ac.uk.

surrey.ac.uk/aboutsurreylearn

Timetables You can view your timetable online by visiting: timetable.surrey.ac.uk and entering your University username and password.

Your timetable will be published shortly after Welcome Week so please be patient if it does not appear immediately.

If you have any queries about your timetable please email timetablehelp@surrey.ac.uk.

surrey.ac.uk/abouttimetable

Surrey App Store All University of Surrey students have access to Surrey App Store, here you will be able to launch the software you need from any University PC or your own device. To launch an app or view surrey web services visit: appstore.surrey.ac.uk and login using your University username and password.

Software offers As a student you will be able to download Microsoft Office 365 completely free of charge on up to five devices, for the time that you are a student at Surrey.

To find out how to download your copy please visit the link below.

surrey.ac.uk/aboutsoftware

IT Help You can view help videos on the IT Services YouTube channel at: youtube.com/user/Universityit. Here you will find a range of videos that will help you connect to services and troubleshoot issues.

If you still need help you can contact the IT Service Desk using the details below.

Visit: IT Help Desk, Library, Level 1 Call: 01483 689898 | Internal ext. 9898 Email: itservicedesk@surrey.ac.uk

To help deal with your request as quickly as possible please remember to include:

• the device and operating system you are using

• details about your request or the error you are experiencing

• your email address

• your contact number

• your university username surrey.ac.uk/itsupport

Term Time Opening Hours

surrey.ac.uk/itsupport

Telephone and Email Monitoring

Hours

IT Help Desk (Library, Level 1)

ResNet Support

Monday 08:00 – 17:30* 09:00 – 17:00 17:00 - 20:00

Tuesday 08:00 – 17:30* 09:00 – 17:00 17:00 - 20:00

Wednesday 08:00 – 17:30* 09:00 – 17:00 17:00 - 20:00

Thursday 08:00 – 17:30* 09:00 – 17:00 17:00 - 20:00

Friday 08:00 – 17:30* 09:00 – 17:00 17:00 - 20:00

Saturday Closed* Closed Closed

Sunday Closed* Closed Closed

*Outside of telephone monitoring hours calls will be handled by a third party who can provide help for many common IT issues 24 hours a day 7 days a week.

IT Services+44 (0)1483 689898IT Help Desk, Library, Level 1itservicedesk@surrey.ac.uksurrey.ac.uk/yourityoutube.com/user/Universityit

Connect with IT Services@uniofsurreyit facebook.com/uniofsurreyit