Workforce SolutionsStory Title 1

Workforce SolutionsGame-Changing TechnologyNew Partnership with Ciena

Ciena’s Jim Caprara, vice president of global human resources development, right, and training development managers Dennis Dickson and Kevin Enlund

Anne Arundel Community College

Anne Arundel Community CollegeMartha A. Smith, Ph.D., PrESiDENTAndrew L. Meyer, Ed.D., ViCE PrESiDENT FOr LEArNiNGCENTEr FOr wOrKFOrCE SOLUTiONSLaura E. weidner, Ph.D., DEAN, wOrKFOrCE DEVELOPMENT

2009-2010 BoArd of trusteesJames H. Johnson Jr., Ph.D., CHAirVictoria K. Fretwell, ViCE CHAirKimberly McCoy Burns, Esq.rev. Dr. Diane Dixon-ProctorArthur D. Ebersbergerwalter J. HallJason r. Hill, STUDENT MEMBErJerome w. Klasmeier

2009-2010 foundAtion BoArd ofdireCtors’ offiCersF. Carter Heim, C.P.A. , PrESiDENTAlan J. Hyatt, Esq., ViCE PrESiDENTJay i. winer, ViCE PrESiDENTSharrie K. wade, C.P.A., SECrETAryJ. Mitchell Krebs, TrEASUrErStacey Sickels Heckel, C.F.r.E., ExECUTiVE DirECTOr, AACC FOUNDATiON iNC.

editorLinda L.S. Schulte

editoriAl BoArdJill S. BennettSue M. DonaldsonSusan S.C. GrossKip A. KunsmanDeborah A. McDaniel-ShaughneyPatricia A. ScheleurCharles E. west

PhotogrAPhyKeith weller

ABout workforCe solutions© Workforce Solutions magazine is a publication of Anne Arundel Community College. Workforce Solutions is available as a PDF file from the AACC web site at www.aacc.edu/aboutaacc/publicationsreproduction in whole or in part without written permission is prohibited. Postmaster and others, please send change of address information to AACCPrm team101 College ParkwayArnold md 21012-1895.

Letters and comments are welcome. Send to: Workforce Solutions magazine Anne Arundel Community College Administration Building room 116 101 College ParkwayArnold md 21012-1895or e-mail lsshulte@aacc.eduin the interest of encouraging broad and open discussion of issues relating to education and training, Workforce Solutions magazine may contain statements of opinion on such issues. These statements are those of the author or interviewee and do not necessarily reflect the opinion of AACC or its officers.

Notice of Nondiscrimination: AACC is an equal opportunity, affirmative action, Title ix, ADA Title 504 compliant institution. Call Disability Support Services, 410-777-2306 or Maryland relay 711, 72 hours in advance to request most accommodations. requests for sign language interpreters, alternative format books or assistive technology require 30-day notice. For information on AACC’s compliance and complaints concerning discrimination or harassment, contact Karen L. Cook, Esq., federal compliance officer, at 410-777-7370 or Maryland relay 711.

Let us help you…

Center for workforCe solutions 410-777-2732

cws@aacc.edu • www.aacc.edu/cws

4 Game-changing Technology: CWS Partners with Network Innovator Ciena Susan S. C. GrossThe next evolution of computer networking technology is here. Get your IT team up-to-speed and resolve your company’s networking issues at the same time.

7 Mentored Learning Susan S.C. GrossThrough a partnership with New Horizons Computer Learning Center, Anne Arundel Community College students receive technology training with a personal touch, as well as a more flexible training schedule.

9 Intelligence Analytics Debbie McDaniel-ShaughneyPrepare for the jobs coming to the area through the federal Base Realignment and Closure (BRAC) process.

Features

4 7

25% Post-consumer

This publication was printed on Burgo Chorus Art Gloss 80# Text, a 50% recycled with 25% Post Consumer Fiber paper.

Workforce Solutions 3Contents

12 TeCh TALk: SeCure your dATA AGAINST CyberCrIMINALS

14 ProjeCT SCoPe WINS NATIoNAL AWArd

Susan S.C. Gross

15 GSA MobIS MAkeS AACC TrAINING eASIer To fINd

Susan S.C. Gross

16 ACCeLerATed CAreer TrAINING MoveS you INTo The WorkforCe

Jill S. Bennett and Debbie McDaniel-Shaughney

18 SoLAr PANeL INSTALLATIoN TrAINING Susan S.C. Gross

Inside this issue Vol. 1 No. 1

9 12 14 18

Workforce Solutions4 Ciena Partnership

GameChanger

Susan S. C. GrossThe Carrier Ethernet, shown above, expands network connectivity while streamlining network operations, allowing companies greater flexibility and cost efficiencies.

The next evolution of computer networking technology is here.

Get your IT team up-to-speed and resolve your company’s net-working issues at the same time with new training and certifica-tions offered at Anne Arundel Community College.

Through a unique partnership with Ciena Learning Solutions and the Global Corporate College, AACC is offering train-ing in Ciena’s Carrier Ethernet Certification courses at AACC’s Regional Higher Education Center at Arundel Mills. Each five-day course is designed to provide par-ticipants with the knowledge and skills required to sit for the official Ciena certification exam, which is also available through AACC.

“This partnership is a great opportunity for the college to help businesses, government agencies and individual IT teams become proficient on technology that is expected to transform the network industry,” said Laura E. Weidner, Ph.D., dean of workforce development at AACC.

James Caprara, Ciena vice president of global human resources development, said the

corporation thinks the Carrier Ethernet will be a “game-chang-er” in how companies can use networks to expand to meet new data needs but keep network operations more manageable.

“Carrier Ethernet directly supports our brand promise of practical network innovation. Ciena’s expertise is in helping network operators make a prac-tical transition to a network that allows them to fundamentally change the way they compete,” he said.

The need is especially vital in today’s global economy, he said. The Carrier Ethernet allows network operators to “converge multiple types of ser-vices and networks onto a single infrastructure for delivering any type of service anywhere an end-user requires,” he added.

Caprara said the Carrier Ethernet expands network con-nectivity while streamlining network operations, allowing companies greater flexibility and cost efficiencies. Many of today’s large metro and wide area networks (WANs) are built on SONET, which was fine for carrying voice traffic, he said. Now, however, networks have

“This partnership is a great opportunity for the college to help businesses, government agencies and individual IT teams become proficient on technology that is expected to transform the network industry.”

Workforce Solutions 5Helping to direct the certification training are Ciena employees, clockwise from left, Kevin Enlund, train-ing development manager; Dennis Dickson, training development manager; Jim Caprara, vice president of global human resources development; and Linda Cote, senior director of global training.

to support not only voice traffic, but also storage, video, mobile data and gaming applications. Ethernet technology was devel-oped as an enhanced, less com-plex and more efficient upgrade of the SONET, but it originally operated in smaller, physical areas, or local area networks (LAN). That technology has evolved to support larger net-work infrastructures and even high-bandwidth network needs of today’s largest enterprises and service-providers, Caprara said. But all the new data require-ments can slow down networks.

Carrier Ethernet is the new-est evolution of Ethernet. Lee U’Ren, senior manager of global learning delivery, said in many cases, companies can build onto their existing Ethernet infrastructure to create a net-work capable of supporting their growing needs. Because Ethernet operations typically have low costs per port, as com-panies migrate to the Carrier Ethernet, the cost savings will be substantial, U’Ren added. Having the cost advantages of the smaller LAN networks while allowing better manage-ment, better predictability, higher reliability and support for more services, makes this technology a good option in this economy, Caprara said, as com-panies try to maximize capacity and minimize costs.

In short, the Carrier Ethernet can handle not only needs of today, but also has the potential to expand as infra-structure needs grow. To take advantage of the new tech-nology, companies will need employees with technical skills to design, deploy and operate the new Carrier Ethernet tech-nology. As the pioneer in this technology and as a recognized leader in its development and global implementation, Ciena is the logical authority to develop the world’s first and only Carrier Ethernet certifications. The corporation also wanted to be sure that its partners, suppli-ers and prospective customers had a viable resource to receive training on the technology.

And, because this training is so new and so cutting-edge, IT students who earn certifica-tions will have a clear advantage

in securing jobs or promotions, said Linda Cote, Ciena senior director of global training. In fact, Caprara added, “fleets and fleets of people in this indus-try” are finding they need to upgrade their training.

Ciena’s Carrier Ethernet Certification program is based on a tiered training curriculum that is part of a GCC national pilot program. Once students complete each course, they need to pass the certification exam to receive the certification. The first courses offered are at the Associate certifi-cation level, but there will be four levels of training:

Associate certification: Participants gain a firm foundation in Carrier Ethernet standards, ter-minology, concepts and applications. In addition to IT professionals, the Carrier Ethernet certification train-

Lee U’ren, senior manager of learning delivery at Ciena, said the Carrier Ethernet can support “anything that can be converted to a one or a zero.”

AACC and Global Corporate College partner with Ciena to offer cutting-edge training

ing benefits sales asso-ciates, generalists and executives for telecom-munications providers, IT teams and engineering firms. After students pass the Associate certifica-tion, they will have the opportunity to take the additional levels of certi-fication.

Professional certifica-tion: Participants gain the knowledge and skills required to configure and to troubleshoot Carrier Ethernet networks. This training benefits cus-tomer service workers and technicians, technical support and deployment engineers and system testing engineers.

Consultant certifica-tion: Using case studies, participants develop ana-lytical skills required to design Carrier Ethernet solutions for real-world applications. Some of the key users of this certification are systems engineers, implementa-tion engineers, network planners, advanced tech-nical support engineers, software developers and component designers.

Expert certification: Led by Ciena’s Carrier Ethernet experts, par-ticipants analyze and pro-pose solutions for higher-level Carrier Ethernet service-provider issues. This training is geared toward design engineers and network architects.

“The curriculum has been carefully developed and tested to provide value to a range of profession-

als, from those who need a basic understanding of the technology and its applica-tions and benefits to be able to conduct network business cases, to those responsible for ultimately architecting net-work solutions and using the technology to tailor custom solutions for their own com-pany or for their customers,” Caprara said.

Demand for this technol-ogy is growing exponentially, Caprara said. The marketing research firm Yankee Group estimated annual global Carrier Ethernet service rev-enues to be $20 billion in 2010 and more than $40 bil-lion by year 2014.

While Ciena developed the training and certifications for Carrier Ethernet technolo-gy, the corporation soon real-ized it needed help in bring-ing that training to people on a global scale. Ciena also rec-ognized that many indepen-dent professionals and larger corporations are accustomed to turning to community col-leges for this kind of technical knowledge and that collabo-rating with those institutions “would be a great way to expand our efforts and extend this knowledge,” Caprara said.

Ciena reached out to Anne Arundel Community College because it was “impressed with AACC’s vision,” Caprara said, and also because the college has the ability to expand the training nationally through its affiliation with the Global Corporate College (GCC), a network of community col-leges that reaches across the United States and overseas to provide on-site and online training.

Weidner said the college recognizes the potential for Carrier Ethernet technology to transform the network industry and the need to pre-pare network specialists to meet the demand for exper-tise with this new technology. This partnership allows the college to demonstrate its strengths of providing training to professionals with varying needs and of helping other colleges replicate that training at their locations, she said. G

Workforce Solutions Ciena Partnership6

Anne Arundel Community College has the ability to expand the training nationally through its affiliation with the Global Corporate College (GCC).

As the lead college in this partnership, AACC will offer train-ing both in established courses as well as con-tract training for com-panies or government agencies.

A course sched-ule has been set up

for fall and spring courses on the GCC Web site. Courses are offered at AACC Arundel Mills and in Washington, d.C., boston, Chicago, dallas, denver, kansas City, Los Angeles, New york, raleigh and San francisco.

The next courses in Maryland or Washington, d.C. are:

Nov. 2-6, at AACC Arundel Mills.Nov. 16-20, in Washington, d.C.Nov. 30-dec. 4, at AACC Arundel Millsdec. 14-18, at AACC Arundel Millsjan. 4-8, 2010, at AACC Arundel Millsjan. 25-29, 2010, at AACC Arundel Millsfeb. 8-12, 2010, at AACC Arundel Millsfeb. 22-26, 2010, in Washington, d.C.March 8-12, 2010, at AACC Arundel MillsApril 12-16, 2010, at AACC Arundel MillsApril 26-30, 2010, in Washington, d.C.

To register for certification courses being offered at AACC, visit this Web site, www.GCC-Training.com. for information or to arrange for contract training allowing an exclusive course for you and your colleagues, contact AACC’s Center for Workforce Solutions at 410-777-2732 or e-mail the center at cws@aacc.edu.

Workforce Solutions 7Mentored Learning

Anne Arundel Community College (AACC) is partnering with New Horizons Computer Learning Center of Baltimore, a Microsoft Gold Certified Partner, to offer computer technology training using a “Mentored Learning®” approach. In classes of no more than 12 students, a men-tor will blend traditional classroom instruction, hands-on lab exercises, one-on-one mentoring, reading and pre-recorded lectures to prepare you and your employees for industry-recognized certification exams. What’s even better, even if only one person signs up for a particular course, AACC can accommodate that person under the “Mentored Learning®” approach. So, you can count on receiving the training you need.

“That was one of the selling points for the partnership,” said Tracy McLean, director of technology training at AACC. “In the past, if we offered an open enrollment class and only three people signed up, we couldn’t afford to give the class. Now we will have the Mentored Learning®

lab that allows a mentor to teach more than one certification course at a time. So, we will no lon-ger ever have to cancel these courses.”

Kip Kunsman, director of workforce solu-tions at AACC, said this approach also works for smaller companies who might have just one or two employees that require training. The com-pany can contract with AACC, which can enroll those employees in a class with employees from several other businesses. If a larger company or agency has a group of employees it wants to train for a certification, an exclusive section can be scheduled especially for them, he added.

Ravi Aggarwal, general manager at New Horizons Computer Learning Center of Baltimore, said some of the benefits of the Mentored Learning® approach include the personalized focused learning to close an indi-vidual’s knowledge gap, constant reinforcement to retain knowledge and participants’ ability to build training around their busy schedules. At the beginning of the course, the mentor gives

Mentored Learning

By Susan S.C. Gross

Techtrainingwith a

personaltouch

Mentor Brian watley of New Horizons Computer Learning Center of Baltimore, right, helps a client work toward a computer certification.

It just became a whole lot easier for you and your employees to get the technology training you need to move your business forward.

each class member a pre-test that identifies gaps in his/her current knowledge. Then, the mentor and the participant tailor the course to that individual’s specific needs. That way, par-ticipants don’t have to sit through part of a cur-riculum they already know and they can learn at their own pace.

Furthermore, with one-on-one mentoring, the mentor “can communicate additional informa-tion and assistance to guide the student through the difficult portion of the training, in addition to providing ongoing support throughout the entire course,” Aggarwal said.

The first classes begin in early November and will meet in a designated Mentored Learning® lab at the college’s Glen Burnie Town Center, located at 101 N. Crain Highway.

The Maryland Higher Education Commission already has approved New Horizons’ Mentored Learning® approach, Aggarwal said. All men-tors will be Microsoft Certified Trainers, will have a Microsoft Premier certification and will be authorized by Microsoft to teach every class they are mentoring, Aggarwal said. Mentors also have had training in teaching under Microsoft’s Train-the-Trainer program. New Horizons Computer Learning Center of Baltimore is a Microsoft Gold Certified Partner, one of only five in the state. To be selected as a Microsoft Gold Certified Partner, a training

company must employ only Microsoft Certified Trainers, instructors use only Microsoft Official Curriculum to teach Microsoft technical classes in Microsoft-approved facilities and meet or exceed Microsoft quality control requirements.

Courses taught through the partnership include: A+ / Network+ / Security+, Windows XP / Windows Vista, Windows 7, Windows Server 2003/2008, Exchange Server 2007, SQL Server 2005/2008, Microsoft System Center, Project Server, Security, Cisco and Project Management. Almost all the technical courses lead to Microsoft, CompTIA, Cisco or PMI-related certifications. Participants who complete the courses receive continuing education units (CEUs) and are eligible to sit for industry-rec-ognized certification exams. Costs depend upon course length and topics covered.

For information or to register for noncredit courses, contact AACC’s Technology Training office at 410-777-2106, by e-mail at tech-nologytraining@aacc.edu or visit the Web site, www.aacc.edu/it. To discuss contract training for your business, organization or government agency, contact Kip Kunsman, 410-777-2732 or kakunsman@aacc.edu. G

Susan S.C. Gross is a writer/editor on the AACC public relations and marketing team.

Workforce Solutions8 Mentored Learning

Laura E. weidner, Ph.D., dean of the Center for workforce Development at AACC, discussed how community colleges and AACC in particular were preparing the workforce for new jobs coming to the region as a result of the federal Base realignment and Closure (BrAC) efforts, as part of the Maryland Association of Counties’ BrAC Panel in August. Other panelists were, from left, Jan Gardner, president of MACO, moderator; Michael Lombardi, associate director for Transformation, CErDEC and rDECOM APG BrAC PM; Brian England, executive director of the Susquehanna workforce Network; weidner; Maryland Lt. Gov. Anthony Brown; Andy Moser, Department of Labor, Licensing and regulation Assistant Secretary, Division of workforce Development; and Dr. James Lyons, Secretary of Maryland Higher Education.

AACC Prepares for

brAC Impact

The idea of analyzing information for a federal agency or defense contractor as a career has great appeal to the growing number of Anne Arundel Community College students who are selecting the Intelligence Analytics (IA) curricula as their major or enrolling in one or more IA courses.

Take Megan Millausen, for example.

The 2004 Broadneck High School graduate had earned a bachelor’s degree from

McDaniel College in May 2008 and was job hunting when she read about AACC’s five-course IA certificate pro-gram in the college catalog. She enrolled in a few AACC online classes in economics and statistics along with intel-ligence analytics.

“It sounded like it would be helpful toward pursuing a career in intelligence,” she said. “Taking this program gave me something differ-ent to put on my resume, something that could make me stand out in a tough job

market. In this current mar-ket, every advantage or edge can help.”

Millhausen is correct, said Tyrone Powers, director of the college Homeland Security and Criminal Justice Institute. “Our Intelligence Analytics instruction helps us give stu-dents cutting-edge, up-to-date training that will translate into rewarding careers in the intelligence community and the private sector.”

Millhausen is among the pioneers in AACC’s new area of study, which the college

Workforce Solutions 9Intelligence Analytics

IntelligenceAnalytics Partnership Aids

Workforce NeedsBy Debbie McDaniel-Shaughney

Workforce Solutions10 Intelligence Analytics

launched in response to current and projected regional work-force needs. Since fall 2008, when AACC began offering an IA track in the Homeland Security Management Associate of Applied Science degree pro-gram, 35 students have declared the IA track as their major. The 16-credit IA certificate program, which began in fall 2007, has celebrated the graduation of two students and has 27 student majors.

AACC teams up with Comprehensive Intelligence Technology Training Corporation (CINTT) of Annapolis to provide the train-ing. CINTT is a veteran-owned company offering educational services and technologies to the intelligence community, including the National Security Agency and U.S. departments of Homeland Security, Justice and Defense.

Powers said many students are drawn to this challenging

career out of a desire to help protect America from terrorists and threats to homeland security and to help safe-guard U.S. troops over-seas. Some are recent high school graduates seeking train-ing for their first career and others

are professionals in the field seeking additional skills or plan-ning a career change. Training for a career that could lead to employment with the National Security Agency, one of the county’s largest employers, is also a draw.

Millhausen gained her first job out of college at iJET Intelligent Risk Systems in Annapolis, a leading provider of global intelligence and busi-ness resiliency services, because

of her IA training at AACC. CINTT helps IA students write resumes and provides assistance in applying for jobs with the gov-ernment and private sector.

“The professors from the program were really helpful during my job search, directing me to different places to look or jobs to apply for,” Millhausen said. “I started work-ing for iJET in July 2009 and am currently a Worldcue 24 customer service coordinator. I do mainly customer service work as a part of the 24-hour watch center and I will also do some additional training and work with the analytics staff as my job progresses.”

IA professionals typically conduct research, analyze and

present findings to policy mak-ers and the military. Some oper-ate on special assignments and have unique responsibilities. They may track trends involv-ing targets, for example, or help predict a likely action involving a specific target. They evaluate classified and public informa-tion collected in a variety of high-tech and low-tech ways to develop their assessments.

The curriculum gives stu-dents strong experience in real-istic work situations. The cap-stone course to the certificate program, for example, is the challenging Analytic Seminar Course.

“The course places students in a simulated Joint Terrorism Task Force requiring them to work collaboratively to provide analytical support to policy-makers,” said Stephen Fowler, director of university programs for CINTT. “Several guest intel-ligence officers are invited to act as senior policymaker to challenge the students’ analytic reasoning and conclusions.”

Both the five-course cer-tificate program and the IA track in the 62-plus credit hour degree program have statewide designation, meaning Maryland residents who live outside Anne

job opportunities abound in this field, which will experience large numbers of vacancies due to the impending wave of retirements in key federal agencies.

Workforce Solutions 11Intelligence Analytics

Arundel County may qualify for in-county tuition rates. The degree track includes the cer-tificate program courses in IA basics plus instruction in cyber forensics, homeland security, national security law, transpor-tation and border security and more.

Job opportunities abound in this field, which will experi-ence large numbers of vacancies due to the impending wave of retirements in key federal agen-cies. Published estimates place projected retirements at the National Security Agency, for example, at 30 percent of that workforce.

Some of the 22,000 new jobs coming to Fort George G. Meade in upcoming years through the Base Realignment and Closure process will involve IA openings, as will jobs cre-ated by the location of the U.S. Cyber Command on the base. The command will centralize the nation’s military cyberspace operations and unite functions of the military groups respon-sible for network operations, defense and attacks.

“With the retirement of a significant number of analysts in the near future and the lengthy processing time for obtaining security clearances, the intel-ligence community is having difficulty meeting the grow-

ing demand for new analysts,” Fowler said. “This is a great time to enter this career.”

Salaries for intelligence analysts remain strong, too. IA jobs posted in October at www.indeed.com, for example, included more than 4,000 openings at salaries of $90,000 and up around the coun-try. Employers included the Central Intelligence Agency in Washington, D.C.

Those wishing to complete credits at AACC and transfer into a four-year program at third year, or junior status, can easily do so because of articula-tion agreements forged with specific four-year colleges and universities. Those with articu-lation agreements for home-land security programs are the American Public University System and University of Maryland University College.

Millhausen said she would definitely recommend the train-ing to others.

“It was a very good program that gave me great exposure to what it would mean to work in the intelligence community,” she said. “Not only could I make a better decision about whether this was the right field for me, it also gave me training particular to this field that I could not

have gotten in a less specific program. The professors were very knowledgeable and highly experienced in the intelligence community.” G

For information on AACC’s IA training options, call the institute at 410-777-7063 or visit www.aacc.edu/homeland.

Workforce Solutions12 Tech Talk

By Kelly Koermer, dean, AACC School of business,

Computing and Technical Studies

Anne Arundel Community College adminis-trators and faculty leapt into action this spring when the news media outlined the Pentagon’s plans to place its new U.S. Cyber Command at the U.S. Army’s Fort George G. Meade.

The college already had in place an award-winning, state-of-the-art Information Systems Security (ISS) program, which has proven to be the perfect starting point for developing a cyberwarfare training program. This program will generate a workforce for job openings stemming from the Oct. 1 launch of the Cyber Command (USCYBERCOMM). USCYBERCOMM will cen-tralize the nation’s military cyberspace operations and unite functions of the military groups respon-sible for network operations, defense and attacks.

AACC quickly contacted key advisers for help identifying the specific skills workers need to suc-ceed in this emerging field. Administrators, facul-ty and outside advisers reviewed the programs in place to see what elements to add to the instruc-tion and identify new programming needed.

This quick reaction is not unusual for AACC, which is among the nation’s leaders in developing and offering innovative cybertraining. The college continues to expand its award-winning offerings

in ISS, intelligence analytics and homeland secu-rity management to meet expressed workforce needs of the military, business and industry.

AACC develops this cutting-edge training through partnerships and with assistance from public and private employers. The college has close ties to the military and defense industry in part because of its close proximity to Washington, D.C., Fort Meade, the National Security Agency (NSA), the Port of Baltimore, Baltimore Washington International Thurgood Marshall Airport and hundreds of defense contractors.

Innovative ProgrammingIn fact, AACC is an acknowledged leader in cybersecurity programming in that at least nine other colleges have adopted its curriculum in whole or in part. The college currently offers an Associate of Applied Science degree, certificate and individual courses that prepare students for entry-level positions in cybersecurity and transfer to four-year institutions.

Its achievements include being the first com-munity college in the nation to develop a cyberse-

ISS Program Trains TeCh TALk

Cyberwarriors

Workforce Solutions 13

curity curriculum and the first community college certified by the NSA and Committee on National Security Systems (CNSS) to map its courses to the 4011 standard. NSA and CNSS also certified AACC’s curriculum to map to the 4013 standard.

National and state groups have acknowledged the ISS program as an outstanding example of innovation. The League for Innovation in the Community College selected the program for its 2006-2007 Innovation of the Year Award. The Maryland Department of Education also honored the program with its “Outstanding Career and Technology Program – Postsecondary 2007” award.

AACC is an active member of the CyberWATCH Center, a National Science Foundation-funded consortium of colleges, uni-versities and industry focused on increasing the cyber workforce. The college is poised to gener-ate advanced Information Assurance and Digital Forensics curricula to share with CyberWATCH and other academic partners.

New CurriculumIn the space of only a few months, AACC is nearly ready to roll out the cyberwarfare train-ing for academic peer review and approval. Simultaneously, faculty and staff are finalizing details on a new curriculum in Penetration Testing and Defense to prepare ISS students for professional certifications, such as the Certified Ethical Hacker Exam offered by EC-Council. Organizations contract with certified ethical hackers or employ them to attempt to hack the system to identify network weaknesses and take preventive measures.

Faculty also are creating instruction to sup-port Portable Device Forensics. This fall, the col-lege plans to add equipment for its popular Red Team/Blue Team exercises, where groups attempt to hack into each others’ standalone networks as part of a competition and test of skills. AACC also plans to open a new cyberlab at AACC at Arundel Mills in time for spring 2010 classes.

Certifications and TransferCompletion of the existing ISS program and its courses qualify students to take industry certifica-tion exams. Many of the certifications are relevant

to the Department of Defense 8570.1 directive.The certifications include A+, Network+,

Security+, CCNA (Cisco Certified Network Associate), SCNP (Security Certified Network Professional), CWNA (Certified Wireless Network Administrator), CCE (Certified Computer Examiner) and CISSP (Certified Information Systems Security Professional).

In addition to certifications, students can transfer their AACC credits in the ISS program to four-year programs. ISS students may transfer credits to Capitol College, Towson University, the University of Baltimore, Strayer University or University of Maryland University College and be accepted with third year, or junior status. G

Tech Talk

Kelly Koermer oversees the iSS program in her role as dean of the college’s School of Business, Computing and Technical Studies. She is also special assistant to the vice president for learning for honors and professor of paralegal and legal studies.

ACCordiNG To THe MAryLANd depArTMeNT of BusiNess ANd eCoNoMiC deveLopMeNT, the 2005 base realignment and Closure Act and related department of defense (dod) decisions are bringing an unprecedented 60,000 new jobs to Maryland.

These job openings are in the fields of engineering; life sciences; infor-mation technology; logistics, support and maintenance; administration and business; and clerical or office support. According to the depart-ment’s Sept. 9 newsletter, only half of 30,000 workers impacted by their jobs’ shift to Maryland say they will follow their jobs. The state antici-pates up to 15,000 dod job openings will still need to be filled by Sept. 15, 2011.

County residents and workers around the region are showing strong interest in training and retraining for these positions. The demand for cybertraining is clearly evidenced by the incredible 240 percent growth in enrollment from the ISS program’s inception in fall 2005 to spring 2009. from fall 2008 to fall 2009, the program grew 29 percent and another 49 students signing on as ISS majors.

AACC welcomes this and other instructional challenges posed by its proximity to important u.S. initiatives such as uSCyberCoMM and is thriving in its role as an innovative leader in developing and offering cybertraining to meet emerging workforce needs.

job oPeNINGS PLeNTIfuL

Workforce Solutions14 Project SCoPe

Anne Arundel Community College was named a 2009 win-ner of the Center for Digital Education’s Digital Education Achievement Award in the Learning and Engagement category for Project SCOPE (Security Clearance Overview and Preparation Education).

That project, a joint effort with members of the Fort Meade Alliance, targeted middle and high school students and explained how the choices they make as teens can affect their eligibility for many of the jobs requiring security clearances that are coming to Maryland as the result of the federal Base Realignment and Closure (BRAC) decisions.

The Fort Meade Alliance received a Workforce ONE Maryland grant of $100,000 for Project SCOPE to provide intro-ductory and interactive learning tools about security clearances to students in the seventh to 12th

grades, as well as to their parents, teachers, mentors and guidance counselors. Many people do not understand that mistakes teens make in their youth can disquali-fy them from obtaining a security clearance as adults.

At a conference organized by the alliance last year, a top con-cern of most government and private industry employers was the role security clearances play in exacerbating labor shortages. Maryland is expected to receive as many as 60,000 new jobs dur-ing the next decade as the result of BRAC. Because so many of the BRAC-related jobs will require possessing a security clearance, the Fort Meade Alliance created a program to let students know ways they can prepare for obtain-ing a security clearance and keep themselves eligible for those high-paying positions.

Under the grant, Project SCOPE developed age-appropri-ate videos and DVDs targeted mainly at seventh- and 11th-grade school students. The videos and DVDs show students examples of risky behavior, such as computer misuse, unauthorized copying of music or videos, alcohol or drug-related incidents or a pattern of dishonesty. While most teens might realize they should avoid criminal activity and violence, the DVDs also will cover concepts students might not have consid-ered, such as associating with

known lawbreakers, engaging in high-risk sexual behavior and mishandling their own finances or credit cards.

To entice students into these high-tech jobs, Project SCOPE is building a resource of govern-ment and industry employees for a speakers’ bureau, who will share practical and exciting aspects about their jobs, mainly to ninth-graders. These employ-ees’ enthusiasm for their jobs hopefully will inspire students to pursue high-security positions in scientific, mathematical or tech-nical fields.

Alliance partners are Anne Arundel Community College, the Anne Arundel County Public Schools, the Anne Arundel Workforce Development Corporation and the Maryland Department of Business and Economic Development’s Office of Military and Federal Affairs.

The Maryland Department of Labor, Licensing and Regulation created the Workforce ONE Maryland program to coordinate workforce development initia-tives related to BRAC. Funding for Project SCOPE comes from money given to Workforce ONE Maryland from the U.S. Department of Labor’s Workforce Investment Act National Emergency Grant monies to assist states in planning and prepar-ing for BRAC through a regional approach. G

Project SCoPe

Many people do not understand that mistakes teens make in their youth can disqualify them from obtaining a security clearance as adults.

receives national digital achievement award

it just became a little easier to find Anne Arundel Com-munity College’s contract training on the u.s. General services Administration (GsA) Web site. The Center for Workforce Solutions at AACC has partnered with the GSA since 2006 to deliver customized training and business solutions for your workforce. The CWS is listed on the GSA Mission oriented business Integrated Services (MobIS) Schedule 874 contract list as a training provider.

AACC originally was on the Schedule 69 contract list, but GSA has converted that list to the MobIS Schedule 874 contract list. This new listing allows GSA users to find training providers, such as AACC, by checking only the MobIS site rather than the prior practice of checking multiple schedule sites.

The GSA Multiple Award Schedules program is the premier government acquisition program in place today. Mirroring com-mercial buying practices, the program is the fastest, easiest and most effective contracting vehicle available to comply with rules and regulations for buying services and training solutions.

To find the training, go to the Web site, www.gsAAdvantage.gov. The following information also may be helpful:

schedule Title: 874 Mission oriented business Integrated Services (MobIS) Training aids and devices; instructor-led train-ing; course development; test administration

special item Number: 874-4 – Instructor-led training; Web-based training and education courses; course development; and test administration

Contract period: April 27, 2006-April 27, 2011Contract No: GS-02f-0140S

numBer nAme ...................................................................................lengthCNT460 Security Certified Network Architect (SCNA) Enterprise Security Solutions ................................................................. 40 hrsCNT461 Cisco Certified Network Administrator (CCNA) Part 1......................... 40 hrsCNT462 Cisco Certified Network Administrator (CCNA) Part 2......................... 40 hrsCNT463 Systems Security Certified Practitioner (SSCP) ..................................... 40 hrsCNT464 Certified information Systems Security Professional (CiSSP) ............... 40 hrsCNT405 Microsoft word, Level i .......................................................................... 7.5 hrsCNT406 Microsoft word, Level ii ......................................................................... 7.5 hrsCNT407 Microsoft word, Level iii ........................................................................ 7.5 hrsCNT408 Microsoft word, Level iV ........................................................................ 7.5 hrsCNT409 Microsoft PowerPoint, Level i ................................................................. 7.5 hrsCNT410 Microsoft PowerPoint, Level ii ................................................................ 7.5 hrsCNT411 Microsoft Access, Level i ......................................................................... 7.5 hrsCNT412 Microsoft Access, Level ii ....................................................................... 7.5 hrsCNT413 Microsoft Access, Level iii ...................................................................... 7.5 hrsCNT414 Microsoft Access, Level iV ....................................................................... 7.5 hrsCNT415 Microsoft Project, Level i ....................................................................... 7.5 hrsCNT416 Microsoft Project, Level ii ...................................................................... 7.5 hrs

CNT417 Microsoft Publisher, Level i .................................................................... 7.5 hrsCNT418 Microsoft Publisher, Level ii .................................................................. 7.5 hrsCNT419 Microsoft Office integration ................................................................... 7.5 hrsCNT437 Microsoft Excel, Level i .......................................................................... 7.5 hrsCNT438 Microsoft Excel, Level ii ......................................................................... 7.5 hrsCNT439 Microsoft Excel, Level iii ........................................................................ 7.5 hrsCNT440 Microsoft Excel, Level iV ........................................................................ 7.5 hrsDDi400 Trust: Strengthening the Foundation ..................................................... 4 hrsDDi401 Leading your Team to Optimal Performance ........................................ 4 hrsDDi402 Coaching: Developing High Performance ............................................... 4 hrsDDi403 Creating a Service Culture ..................................................................... 4 hrsDDi404 Personal Empowerment: Taking initiative ............................................. 4 hrsDDi405 Essentials of Leadership ......................................................................... 4 hrsDDi406 Optimizing Team Performance ............................................................... 6 hrsDDi407 Building an Environment of Trust ........................................................ 6 hrsDDi408 Thunderbolt Thinking, Building an innovative workplace ................... 6 hrsDDi409 Developing Others .................................................................................. 6 hrsDDi410 Achieving your Leadership Potential ...................................................... 6 hrsDDi411 reviewing Performance Progress ........................................................... 6 hrsDDi412 Essentials of Leadership ......................................................................... 6 hrsDDi413 influencing Others .................................................................................. 4 hrsDDi414 rapid Decision Making ........................................................................... 4 hrsDDi415 Adaptive Leadership ............................................................................... 4 hrsDDi416 Getting Started as a Leader ................................................................. 4 hrsDDi417 Coaching for Success .............................................................................. 4 hrsDDi418 Setting Performance Expectations ......................................................... 4 hrsDDi419 reviewing Performance Progress ........................................................... 4 hrsDDi420 Coaching for improvement ..................................................................... 4 hrsDDi421 Delegating for results ............................................................................ 4 hrsDDi422 resolving Conflict .................................................................................... 4 hrsLGE420 Spanish for Custodial Supervisors.......................................................... 16 hrsLGE422 Spanish for Nurseries, Landscaping and Groundskeeping .................... 16 hrsLGE425 Survival Spanish for Probation Officers ................................................ 16 hrsLGE427 Spanish for Office Personnel .................................................................. 8 hrsLGE405 workplace Spanish .................................................................................. 8 hrsLGE406 Doing Business in Latin America .......................................................... 16 hrsLGE408 Spanish in a Health Care Setting ......................................................... 24 hrsLGE409 Spanish for Supervisors .......................................................................... 16 hrsLGE411 Spanish for industry, Manufacturing and warehousing ........................ 16 hrsLGE412 Spanish for Business Professionals ........................................................ 16 hrsLGE417 Spanish/Custodial and Maintenance Supervisors ................................... 8 hrsLGE418 Spanish for the Physician’s Office ......................................................... 16 hrsLGE419 Spanish for Nursing ................................................................................ 16 hrsLGE426 Spanish for Paramedics and EMTs ........................................................ 16 hrsLGE429 Spanish for Construction Sites ............................................................... 24 hrsLGE439 Spanish for Firefighters .......................................................................... 16 hrsLGE440 Spanish for restaurant Staff .................................................................. 8 hrsLGE441 Spanish for requesting Personal information and Data ..................... 8 hrsMEN498 Exploring the Future .............................................................................. 38 hrsMEN499 Globalization and its Future ................................................................. 38 hrs

Get Solutions Today for Tomorrow’s Workforce

15Workforce SolutionsGSA MobIS

for information on purchasing training from the GsA schedule, contact Kip Kunsman, director of workforce solutions, at kakunsman@aacc.edu or 410-777-2732.

It’s easier to find AACC trainingusing GSA MobIS

Architecture and interior designbecome an architectural draftsman, ren-derer, construction manager, interior deco-rator or garden design assistant by earning a credit certificate in architecture, interior design, construction management, or land-scape architecture.www.aacc.edu/architecture

Building and Power Plant operationsPlant operators and maintenance person-nel can advance their careers with train-ing to become a state certified Maryland Stationary engineer. Prepare to become an entry-level power plant operator by taking four online continuing education courses. www.aacc.edu/boiler

Business and AdministrationIn only 12-16 weeks, students can gain earn a credit certificate and train for work as an administrative medical assistant or business support specialist. They can complete credit certificate programs in business manage-ment in less than a year. or, medical office staff can advance their careers by earning a continuing education certificate in medical office management.www.aacc.edu/coned

Get trained in as little as three weeks for a new career that can get you on track for on-the-job success. Whether you’re a victim of downsizing or layoffs or simply preparing for the turn-around in the economy, Anne Arundel Community College has a variety of credit and noncredit, continuing education and contract training pro-grams for you.

Many training programs qualify for financial aid in the form of grants, loans and scholarships. For example, the AACC Continuing Education Job Training Scholarship will pay up to $1,000 toward the cost of approved training for students who can demonstrate financial need. Many credit programs qualify for additional grants, scholarships and loans.

“We are seeing a growing demand for our accelerated career training programs,” said Michael Yeakey, director of occupational skills at the col-lege. “There is a common misperception among the unemployed that years of training are needed to enter some of the fields that are hiring during this recession. We can help you quickly learn the skills needed to enter these fields.”

Trained welders, for example, are in high demand in the region. Those with multiple certifi-cations can earn competitive wages in industries including automotive, rail, shipbuild-ing, aerospace, heavy construction and manufacturing.

Dental assistants, commercial truck drivers and entry-level office workers are in demand, as are child care providers and those with infor-mation technology certifications. For the fastest growing fields, visit the Department of Labor Occupational Outlook Handbook at www.bls.gov/oco.

The AACC Center for Workforce Solutions can bring many of its cred-it and noncredit accelerated career training offerings to your workplace in the form of contract training. CWS can deliver existing courses, certifica-tions, accelerated training, or longer-range programs. It can also customize offerings to meet your individual needs.

Contract training clients have included Advanced Marketing Services, Arc of Anne Arundel County, the Anne Arundel County Fire Department,

Anne Arundel County Office of Personnel, Anne Arundel Medical Center, The Baltimore Ravens, Clark Construction, Computer Sciences Corporation, Formica, Georgetown University Hospital, Johns Hopkins Healthcare, Maryland Aviation Administration, Maryland Business Enterprise for the Blind, Maryland Comptroller’s office, Maryland Department of Juvenile Services, Maryland Department of Transportation, Maryland Society of Surveyors, McCrea Construction Company, Medieval Times, Northrop Grumman Corporation, Online High Schools, Otsuka, Relms Landscaping, Sears Logistic Services, TEKsystems, Under Armour Inc., Washington Hospital Center and The Windermere Group.

Accelerateyour

jobTraining

for information on these and other short-term training programs, call 410-777-2325.visit www.aacc.edu/aid/coned for information on scholarships and other forms of aid for continuing education students.

Accelerated Career Training16 Workforce Solutions

Child CareThe AACC Teacher education and Child Care Institute provides opportunities for child care training in both the credit and noncredit areas. The instruction ben-efits child care providers working in their homes or centers, preschool teachers and directors, child care center directors and before- and after-school child care provid-ers. Complete the state-required 90-hour training to become a licensed child care provider or prepare to become a certified child development associate by success-fully completing a six-course continuing education program. Credit certificate pro-grams in early Childhood development are also available.www.aacc.edu/childcare

Construction trades AACC offers an array of construction-relat-ed job training, certifications and continuing education certificates through continuing education coursework. In six months or less, students can prepare for careers in construction estimating, hvAC, electrical wiring, photovoltaic solar panel installation, soldering and welding.www.aacc.edu/construction

entrepreneurial studiesIn nine months, students can earn a credit certificate and have a solid foundation of study for becoming an entrepreneur.www.aacc.edu/esi

environmental studiesPrepare for certification to become a green building technical professional, indoor environmentalist or microbial investigator through coursework leading to a continu-ing education certificate. A credit certificate program of study is also available in alterna-tive and sustainable energy systems that includes a course leading to resNet energy Auditor certification.www.aacc.edu/science/environmental

dental AssistingCoursework prepares students to sit for the dental Assisting National board’s radi-ology certification exam. The 72-hour con-tinuing education course is available during the day or evening.www.aacc.edu/dental

estheticianbecome a licensed esthetician to work as a skin-care specialist, beauty therapist, makeup artists or spa technician through continuing education courses offered at AACC.www.aacc.edu/esthetician

fitness Certificationsearn an industry-approved certification in personal fitness training, aerobic instruc-tion, sports nutrition consulting, mat Pilates instruction and more through continuing education coursework.www.aacc.edu/fitnesscert

hospitality, Culinary Arts and tourismbecome a baker, pastry or restaurant cook, caterer, hotel/lodging manager, food ser-vice supervisor or culinary entrepreneur through credit certificate programs that can be completed in as few as nine months. Noncredit certifications are available in bartending and food sanitation.www.aacc.edu/hcat

health CareContinuing education courses train stu-dents for work as orthopedic technicians, retrain nurses re-entering the field and individuals already in the health care field for other careers. office staff can earn a continuing education certificate in medical office management or become a medical insurance specialist. earn a credit certificate and work as a phlebotomy technician.www.aacc.edu/healthcare

human resourcesAACC offers industry-certified continuing education training to become a Certified employee benefit Specialist, Professional in human resources (Phr) or Senior Professional in human resources (SPhr). www.aacc.edu/hrtraining

information technologybecome a Web designer, digital home tech-nology installer, personal computer tech-nician or help desk support technician through continuing education certificate programs and industry-approved certifica-tions. Network +, Security + and CISSP certification training is available.www.aacc.edu/it

music industryPrepare to become a music and entertain-ment media manager or business admin-istrator, audio technician or master audio technician through continuing education courses. Most training options consist of four noncredit online courses.www.aacc.edu/musicbusiness

real estateenter the world of real estate by becoming a Maryland real estate salesperson, apprais-er, title agent or mortgage loan officer

through state-approved licensing courses. Theses continuing education offerings are available each term.www.aacc.edu/realestate

transportation, logistics and Cargo securityAACC offers credit and noncredit continu-ing education courses that enhance the knowledge and skills of current transporta-tion industry workers to help them advance in their careers or prepare new workers for entry-level positions in the growing industry. Tuition assistance may be available. In addition, AACC’s Center for Workforce Solutions can provide customized contract training for companies that want to upgrade the skills of their incumbent workers. www.aacc.edu/cws

teachingThe AACC Teacher education and Child Care Institute’s credit certificate programs can lead to a career as a teaching assistant, special education teaching assistant or spe-cial education support personnel.www.aacc.edu/teach/parapro

truck drivingGet on the move with AACC’s state-approved Commercial drivers License (CdL) Class A and Class b training, which includes classroom and behind-the-wheel instruction. The continuing education courses prepare students for driving deliv-ery vans as well as tractor trailers.www.aacc.edu/cdl

Veterinary AssistingAACC’s industry-approved training consists of two continuing education courses that include a 44-hour clinical internship. Gain valuable career training and a continuing education certificate.www.aacc.edu/veterinary

welding AACC provides industry-standard, code-certified welding training in oxyfuel, gas tungsten arc, gas metal arch and shielded metal arc processes.www.aacc.edu/welding

world languagesStudents needing to become fluent in a language for jobs here or abroad can enroll in an intensive Pathways to Proficiency continuing education program in Arabic, Chinese, french, German, Italian, japanese, Portuguese, russian or Spanish.www.aacc.edu/worldlanguage

17Workforce SolutionsAccelerated Career Training

Solar Panels18 Workforce Solutions

About 75 low-income, unemployed students will be trained each year in solar panel instal-lation through a partnership between Anne Arundel Community College, the Independent Electrical Contractors (IEC) Chesapeake chap-ter and the Woodland Job Corps Center.

Congressman John Sarbanes, D-3rd District kicked off the partnership’s launching of more Job Corps training in the solar industry Aug. 4, at the Woodland Job Corps Center in Laurel, saying, “This is just the kind of program that the country needs.” He congratulated students for getting training that not only will provide them with the skills they need to move into the workforce, but also will help the nation convert to alternative and sustainable energy and create an improved environment.

The Woodland site is the first Job Corps program in the country to offer photovoltaic installation training. Modesto Gloria, center director, praised the partnership for making the training a success.

The college also is excited about its fall open enrollment offerings in photovoltaic instal-lation. That training should appeal most to cur-rent electricians and carpenters who either want to specialize in solar installation or advance their careers by adding a new skill.

The college and Job Corps have part-nered for 11 years to offer about 500 students a year various training opportunities at the two Maryland sites, Woodland in Laurel and Woodstock in Woodstock. Job Corps is a free federal education and training program for low-income students aged 16 to 24. It helps them earn a high school diploma or GED, learn a career and find and keep a job.

AACC and the IEC Chesapeake also are longtime partners, offering pre-apprentice and apprentice electrical training for Job Corps, in

open enrollment and in special state contract programs. Just last year, AACC had 1,600 regis-trations for one of those programs.

Grant Shmelzer, executive director of the IEC Chespeake, said this solar project helped his members by providing them with skilled workers in this high-demand field. Several IEC Chesapeake members also donated about 145 hours of labor plus their expertise to help make this joint solar panel installation partnership and training a success.

Members include: Derek Coen and Mark Lessans of Atlantic Electric Supply; Richard Bauer of Baltimore Gas Electric; Julie Golofski of BP Solar; David Lucier of Crum Electric Company; John Ross and Eric Shatzer of Hawkins Electric Service; James Holt and Nathan Long of Holt Electrical Contractors; James Deal of IEC Chesapeake; Don Bonnet and William Castro of Ridgeway & Ernest Electrical; Peter Bowers of Satellite Electric Co. and Foad Alvandi of Spectrum Energy.

For information about the partnership or training, call AACC’s Occupational Skills office, 410-777-2984. G

SunPower

AACC Partners with job

Corps and IeC to Train Solar Panel

Installers

These Job Corps students were the first of about 75 students a year that will be trained in photovoltaic, or solar panel, installation under a partner-ship between Anne Arundel Community College, the Chesapeake chapter of the independent Electrical Contractors and Job Corps. in securing this training, the woodland Job Corps site became the first Job Corps program in the country to offer photovoltaic installation training.

get Certified!

informAtion systems seCurity And networkingCCe (Certified Computer examiner) (CSI 207)CCNA (Cisco Certified Network Associate) (CSI 157, CSI 158, CSI 257, CSI 258)CISSP (Certified Information Systems Security Professional) (CSI 270)Network+ (CSI 260)Security+ (CSI 165)

miCrosoftMicrosoft Certified Application Specialist (MCAS) certifications: Word (CSI 120), Access (CSI 122), excel

(CSI 124), PowerPoint (CSI 125), outlook (CSI 126)“Windows 2003 Server” (CSI 265) and “Windows 2003 Networking” (CSI 266) prepare a student in part

to sit for the following exams*: ●Managing and Maintaining a Windows Server 2003 environment – exam 70-290 ●Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure – exam 70-291*To earn the MCSE on Windows Server 2003 certification, you must pass these four exams on networking systems, one exam on client operating systems, one exam on design and one elective exam.

orACleoracle Certified Associate (CSI 224)oracle Certified Professional (CSI 225)

Looking for A job? A Promotion?

bigger Paycheck? job Security?

earn an industry certification in as little as eight weeks or

prepare for certification exams through accelerated training.

some classes are available online. Credits count toward certificates

and degrees.

informAtion: 410 777-2442 or www.AACC.edu/ComPuterteCh

NONPROFIT ORG

US POSTaGe

PaID

PeRmIT NO 1

aRNOlD mD 21012

Arnold Campus

Glen Burnie Town Center

AACC at Arundel Mills

101 COlleGe PKYaRNOlD mD 21012-1895