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WORKING TOGETHER IN TIMES OF CHANGE COMMUNITY REPORT 2016

WORKING TOGETHER IN TIMES OF CHANGE · 2016-07-18 · WORKING TOGETHER IN TIMES OF CHANGE . At Lutherwood, we experience the considerable forces of change ... While the challenges

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Page 1: WORKING TOGETHER IN TIMES OF CHANGE · 2016-07-18 · WORKING TOGETHER IN TIMES OF CHANGE . At Lutherwood, we experience the considerable forces of change ... While the challenges

WORKING TOGETHER IN TIMES OF CHANGE C O M M U N I T Y R E P O R T 2 0 1 6

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TABLE OF CONTENTS

Working Together in Times of Change . . . . . . . . . . . . . . . . . . 1

Celebrating Community Impact . . . . . . . . . . . . . . . . . . . . . 2

Stories of Impact

Treading Water When Anxiety Floods His Mind . . . . . . . . . . . . 6

Customer Service Fuels His Passion . . . . . . . . . . . . . . . . . . . 8

Overcoming a Rough Start . . . . . . . . . . . . . . . . . . . . . . 10

A Champion for Children’s Mental Health . . . . . . . . . . . . . . . 12

Moving on Mental Health . . . . . . . . . . . . . . . . . . . . . . . 14

Staff Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Generous Partners in Hope and Healing . . . . . . . . . . . . . . . . 18

Financials & Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Our Boards & Senior Leadership . . . . . . . . . . . . . . . . . . . . 21

Lutherwood is a not-for-profit health and social service organization that supports youth with mental health issues, individuals looking for employment, people at risk of being homeless and people in need of counselling. Its services are accessed by more than 16,600 clients annually in Waterloo Region and Wellington County.

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www.lutherwood.ca

Bill Allen

John Colangeli

WORKING TOGETHER IN TIMES OF CHANGE

At Lutherwood, we experience the considerable forces of change every day: an unpredictable funding environment, changing demographics and increasingly complex client needs to name just a few. While the challenges of change can be great, we believe the opportunities are even greater, particularly when you work with others.

A few years ago while completing our strategic plan, for example, we invited our community partners to work with us. Their added perspectives not only gave us a better product, the process set the stage for a new level of collaboration.

So we again asked others for help when our role expanded from being a service provider to the lead agency responsible to administer Waterloo Region’s children’s mental health system. Our Board saw this as an opportunity to bring the “core” children’s mental health service providers together in a Lead Agency Advisory Council that would advise and play an active role in transforming the system. As noted in this Community Report, our partners are making tremendous progress in developing a system that will offer children, youth and families the mental health supports they need, when and where they need them.

We use the principal of working together when we work with our clients. In this report, you will read about Mike who turned his life around after working with our Safe Haven staff, Jeremy who turned a job loss into an opportunity to find a fulfilling career direction, and Brad who overcame severe anxiety to enjoy an active school life. Then there are champions like Tara who once hid her mental illness and now inspires others to stand up to the mental health stigma.

In our work and in our personal lives, we all experience change. Leading through times of change means drawing inspiration and support from others. Because by working together with our clients, donors, funders and partners, we will achieve so much more.

Bill Allen Chair, Board of Governors

John Colangeli, PhD Chief Executive Officer

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CELEBRATING COMMUNITY IMPACT

Engaging Youth in The New MentalityAs the stigma of having a mental illness stops young people from asking for help, Lutherwood and KW-Counselling launched a local chapter of The New Mentality. With the support of the Ontario Centre of Excellence for Child and Youth Mental Health, The New Mentality (Children’s Mental Health Ontario) and the financial support of KW Community Foundation, youth facilitators and adult allies in this program will help young people advance their ideas for improving awareness and understanding of mental health. In January 2016, seventeen young people and twenty-three staff from local service agencies received engagement training and some participants immediately started a project to promote positive mental health and well-being in their schools.

Improving Services and Outcomes for Children with FASD

Fetal Alcohol Spectrum Disorder (FASD) is the leading cause of developmental disability in Canada and also one of the most misdiagnosed. With funding from the Lyle S. Hallman Foundation, Lutherwood and partner agencies are developing an integrated system that will provide improved services and supports for families living with FASD. Lutherwood’s SuperFlex program, which is focused on social thinking, communication and building positive relationships, and REACH For it! program which includes recreational activities that reduce frustration and increase self-esteem, are increasing system capacity and have helped 108 children this year. In addition, Lutherwood and partner agencies have developed an FASD Diagnostic Team to give more children access to accurate FASD assessments.

New Website Improves Client Service Access To better serve the community when and where needed, Lutherwood launched a new website. While continuing to provide helpful information and drawing attention to children’s mental health, employment and housing issues faced by so many in our community, our new website makes it easier to access the services and receive information. For example, our new “How can we help you today?” feature helps visitors find information more quickly, our responsive design makes our content more readable from computer screens, tablets and phones, and the helpful information in our children’s mental health and employment blogs can be easily shared through social media.

www.lutherwood.ca

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New Employment Programs Help Youth

Taking that first big step into the workforce is never easy. For students looking for summer work and recent graduates seeking a first job in their field, this transition can be particularly difficult. With funding from the province’s Youth Job Strategy, Lutherwood has launched two new Employment Ontario programs to help youth find work. Youth Job Link supports young people between the ages of 15 and 29 in developing their job search tools and techniques through workshops and one-on-one drop-in sessions. Youth Job Connection is a more intensive program that supports youth and students facing serious barriers to obtaining employment with paid pre-employment skills workshops, job placements and mentorship. Since the programs launched, Lutherwood has helped 130 local youth prepare for work.

Partnerships Create New Opportunities Four years ago, the Waterloo Region Suicide Prevention Council (WRSPC) based its operation at our Children’s Mental Health Centre so they could get the infrastructure support they needed to grow. In return, Lutherwood received suicide prevention resources and activities to engage the youth and families they serve. Now, WRSPC has welcomed the Canadian Association for Suicide Prevention (CASP) as they have relocated their national office from Winnipeg to Lutherwood’s location. Together, CASP and WRSPC provide information and resources to reduce the suicide rate and minimize the harmful consequences of suicidal behavior. Through this partnership, Lutherwood has been able to advance suicide prevention training and awareness to professionals, the public and the children we serve.

Front Door Walk-in Counselling Reduces Wait Times

As the demand for children and youth mental health services increases, Front Door, a program jointly operated with Carizon, has made changes that help more families and decrease service wait times. During walk-in counselling hours, children, youth and their families can walk in without an appointment to receive immediate tips and strategies to

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www.lutherwood.ca

CELEBRATING COMMUNITY IMPACT

try. Where needed, a plan for additional counselling sessions or more intensive services can also be set in place. Offering these up front services along with the recent addition of Saturday walk-in hours has enabled Front Door to help up to 40 children and youth each week while reducing wait times for full assessments and more intensive services from ten months to approximately one month.

Housing Services Continues to Improve and Expand Services Lutherwood’s Housing Services has had a busy year helping an increasing number of individuals and families find permanent housing. To continue providing the same quality of service while also meeting the growing demand of households at risk of homelessness, Housing Services underwent some major changes including the addition of more programs and more than doubling the housing program staff numbers. This year, our Families in Transition (FIT) program successfully diverted families to sustainable housing decreasing the number of families accessing emergency shelter by 48 percent. The Tenant Transition program helped approximately 100 people find housing that is more aligned with their support needs.

Gaining Experience in Ontario

As part of a two year pilot program funded by the Ministry of Education, Experience Ontario makes the transition between secondary and post-secondary education training a little easier for many high school graduates. The program helps young people identify and work towards their future career goals. Participants receive career counselling, visit post-secondary education and training institutes and participate in up to three paid work placements in sectors that relate to their goals. Since the launch of the program, Lutherwood has already given thirty new high school graduates a clearer understanding of their future career goals and a plan to attain those goals. Due to the success of Experience Ontario at Lutherwood’s Kitchener location, the program plans to expand into Cambridge to provide assistance to even more new grads

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TREADING WATER WHEN ANXIETY FLOODS HIS MIND

Brad* had a normal childhood with no problems at home or school and lots of friends.

All that changed one September morning as he walked toward his new school. “I walked three blocks when this flood of emotion hit me. My hands and knees started shaking and I nearly collapsed. I had a lump in my throat as I raced home.” His mom recognized the symptoms of an anxiety attack, having experienced them herself. Brad’s attack marked the beginning of two very difficult years in which he lost friends, self-confidence and eventually, overwhelmed with feelings of depression, he considered taking his life.

His mom contacted Front Door – a partnership between Carizon and Lutherwood that helps families get immediate counselling and access to the children’s mental health system. “They were great,” she recalled. “They listened to us, helped us understand our situation and then connected us with Lutherwood’s Day Treatment program.”

In Grade 9, Brad came to Lutherwood’s Children’s Mental Health Centre. A partnership with the Waterloo Region District School Board, Day Treatment offers therapeutic and skill training activities to help students experiencing mental health difficulties achieve their treatment goals. “I expected an insane asylum,” Brad recalled, “but Lutherwood is very nice inside. I met the seven students in my classroom, my teacher Emily, and Kevin [the Child and Youth Counsellor]. It is not like a normal school because when the staff ask you how you are doing, they really want to know.”

After learning how to cope with his anxiety and suicidal thoughts at Lutherwood, Brad was ready to enroll in his community high school. To ease the transition, the team arranged for him to visit his new school, meet his guidance counsellor and tour the building before starting.

While the transition was not easy, Brad eventually began making friends and enjoying school. “I took a ‘Power Fit’ course and loved it! Everyone motivates each other so I worked really hard and lost 90 pounds. It boosted my confidence. Now my marks are way up; I got a 90 in math and am on the honour roll!”

“I didn’t think I would ever get through it. I thought it would never end. With help from Mom, Dad, my sister and Lutherwood staff, I finally got past it.”

*Due to the stigma of having a mental health diagnosis, we are using a pseudonym to protect our former client’s identity.

“Life is going to hit hard and knock you down, but if you keep getting up – You Win!”

– Brad

www.lutherwood.ca

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CUSTOMER SERVICE FUELS HIS PASSION

Jeremy saw his workplace burn to the ground. The good news is that everyone made it out safely. The bad news is that with only two months on the job, Jeremy was now out of work.

But Jeremy’s career was just beginning and the mature, articulate high school graduate knew it. “Working as a line worker was an interesting experience,” the Cambridge native noted. “I saw some weird stuff come through the waste stream, and dangerous things like propane tanks which can explode. I also learned that this was not a career for me.”

A former teacher suggested that he go to Lutherwood’s employment office. Jeremy was a good fit for the Youth Job Connection program for 15-29 year old youth who are not in training or school and have minimal or no job experience. Through the 3-week program, participants receive a stipend while they work on skills and gain experience that prepares them for the labour market, and qualifying employers can access incentives to offset costs associated with training and employing a new hire.

“I learned how to make a targeted resume and improve my interviewing skills. I received workplace safety training and completed WHMIS,” he stated. Jeremy was also encouraged to think out of the box and discovered customer service. “I like working with people – helping people. There is a need for good customer service.”

Within a couple of months, Lutherwood called about a full-time Customer Service Representative opportunity at a Canadian Tire Gas+ location. He was interviewed and by the end of the week was offered a placement which later became a full-time job.

“I enjoy it, they are a good employer,” Jeremy reflected. “I meet all sorts of interesting people in the convenience store. One time a tourist pulled up to the full service pump and tried to pump his own gas. He could not speak English and I have very broken Portuguese. But I was able to explain that he had to use the other line. Then, I helped him when his international credit card was declined and even showed him a translation website where he could get an extra 2 cents per litre off his purchase. You have to be attentive to the customer, that is what sells – and I like it.”

“Lutherwood assisted me greatly . Even if I didn’t get a job right away, I knew I would walk away with the skills I needed to get one”

– Jeremy

www.lutherwood.ca

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OVERCOMING A ROUGH START

Mike had a rough childhood: born into poverty and living in subsidized housing, he had seen drugs, violence and abuse. School was no better, with poor marks and no real friends he was “even an outcast from the outcast cliques. I kept making wrong choices and became so discouraged that I stopped caring.”

“I got into drugs way too early,” he recalled. “At 10, I started abusing as an escape, but it forced me to grow up fast. By 13, I was going on 30. Kids at school were bragging about Pokémon cards and I was talking about sleeping in a youth shelter, gangs, violence, drugs, abuse and survival. You lose your innocence.”

Kicked out of the house at 13, he found Lutherwood’s Safe Haven shelter. “Where do you go to be safe when you can’t go home? Where can you get a roof over your head, food, clothing, a shower and support when the rest of the world wants nothing to do with you? The staff are always there, always welcoming. They listen and talk to you when others won’t.”

But there are rules. “One night I returned to Safe Haven high. There were consequences, but they still treated me with respect. In my mind, their attempts to reach out were futile, but they made me question what I was doing, and they were reaching me because they still cared.”

Now, in his twenties, Mike has a healthy perspective on life. Proudly sporting a ponytail and hand tattoos that remind him of his past, he also credits an ex-love for his turnaround. “I stopped using drugs years ago and am sober. Life is not totally peaches, but I have 2 kids, I’m working full time and going for my driver’s license.

He credits Lutherwood’s Employment Services for helping him with his job searching and interview skills, as well as his inspiration for his future. He is self-taught in server administration, has advanced computer skills and wants to help youth. “I want to help kids avoid the life I lived, so I plan to go to college and become a Child and Youth Worker. I have an advantage. I can relate to a drug-addicted child gang member who sleeps on the streets and desperately wants to get out. I didn’t learn it in a textbook - I was there.”

“I wouldn’t have made it to where I am if it hadn’t been for Safe Haven . If you work with them, they will help you achieve”

– Mike

www.lutherwood.ca

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A CHAMPION FOR CHILDREN’S MENTAL HEALTH

Tara Hebblethwaite has an unmistakable passion for her community and life. One would never guess that the composed, accomplished and very active Kitchener-Waterloo native lives with mental illness.

“When I was young, my brother had a mental illness,” Tara recalled. “Because of what he went through, I didn’t want to have a mental illness. But growing up I experienced bullying to the point that I changed schools, a two-year battle with bulimia nervosa that landed me in the hospital, depression that made me cry for weeks, panic attacks so extreme that I lost my voice from screaming, and a sexual assault.” And when she witnessed someone take his life due to his mental illness, Tara had a breakdown. Because of the stigma, Tara had suffered in silence for 25 years.

Now, after seeking help and taking medication to help with her General Anxiety Disorder, she has a new perspective on life. “I am growing stronger, happier and mentally healthier. I am an honours graduate from the University of Waterloo, a student at Conestoga College, Vice-President of MADD Kitchener-Waterloo, Chairperson of A Blooming Affair Fashion Show and Miss Oktoberfest 2013. I have a loving boyfriend, pets, family and friends. Most importantly, I am happy and looking forward to my future.”

Tara battles her illness every day. “It does not define me - it is part of me, who I am, and I am proud of that person. I will continue to have my good and bad days but I am finally able to share my story and step up against the mental health stigma.”

Today, Tara supports youth struggling with their mental health through an art class at Lutherwood’s Children’s Mental Health Centre. “I encourage the youth to express themselves through different forms of media. We support one another, inspire ideas and remind each other that we are not alone in our journey. It is very powerful to be able to relate to them.”

And at the Lutherwood Child and Family Foundation’s Steps for Kids event, Tara silenced a crowd of more than 600 people by telling her story. “Talking about mental health makes it easier for those battling mental illness to seek treatment. Our mental illness does not define us, we are beautiful just the way we are and it is okay to be ourselves.”

“We are not alone with our mental illness . When we work together, we replace ‘I’ with ‘We’… and that changes ‘illness’ to ‘wellness’ .”

– Tara Hebblethwaite

www.lutherwood.ca

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MOVING ON MENTAL HEALTH

Last summer, 80 agency staff from more than 50 organizations participated in two very successful community partner information sessions on the Ministry of Child and Youth Mental Health’s Moving on Mental Health system transformation. As the Lead Agency for Waterloo Region, Lutherwood created a Lead Agency Advisory Council (LAAC) with decision-makers from eight children’s mental health service partners to help us transform the local system. At the information sessions, participants learned about local efforts, provided feedback on the LAAC’s initial priorities of increasing awareness, improving access and improving family supports, and shared ideas for changing the system.

“They told us that our system is complex and confusing for users and service providers, that children’s mental health is not well understood, and that we need to de-stigmatize mental health,” offered Randy Penney, Director, Lead Agency. “They recommended we educate parents, service providers and people working with children and youth on what services are available in the community and how to access those services. They suggested we offer flexible access that is available 24/7, and is up-to-date’ with multiple means to access the system.” Participants also suggested Lutherwood closely monitor waitlists, and improve our ability to accommodate language and diverse cultural needs and lifestyles, better support youth and families through transitions, and provide supports to the unique needs of youth and families especially in underserviced and rural areas.

This feedback enabled Lutherwood and LAAC to move ahead with some specific projects including:

hire additional workers to reduce waitlists and provide better service develop curriculum and support to parents of youth identifying as LGBTQ offer additional assessments for children who have been sexually abused language and interpretation services to help Syrian and other refugees and immigrants

access mental health supports purchase an assessment screening tool for First Nations, Metis and Inuit youth educate parents in rural areas on children’s mental health and available services add staff with appropriate language and cultural knowledge to provide better access for

First Nations-Metis-Inuit, Francophone, new immigrants, refugees, LGBTQ and those living in the rural townships

Check Lutherwood’s website for updates on the Lead Agency Advisory Council’s progress.

www.lutherwood.ca

“I am inspired by the passion and commitment of local parents, youth and staff working together to develop a responsive and accountable child and youth mental health system .”

– Randy Penney

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“When I started at Lutherwood as Child and Youth Counsellor five years ago, I became aware that my role was one that would impact people’s lives. Since then, I have transferred into our Employment Services division as an Employment Consultant. In both roles, I have enjoyed supporting members of our community. I am inspired by people’s stories and touched by our clients’ strength and resilience. I am both grateful and proud to be part of an organization that passionately focuses on caring for people and strengthening lives.”

– Samantha Melzer

“I believe in our work of strengthening people’s lives and I believe that working at Lutherwood has helped me strengthen my own life. Working at Lutherwood has really opened my eyes to the kind and caring people who are truly dedicated to their job. It comes as no surprise that this reaches all across the organization. I have the utmost respect for my fellow co-workers for all the care and dedication that they place not only on external clients but also on each other within the agency. I truly consider myself lucky and grateful to be a part of Lutherwood.”

– Raisa Galeano

“As a Community Mental Health Coordinator I take great pleasure in supporting families as they make positive change in their lives. To witness youth and their families meet their goals and move to more positive places in communication and functioning is an inspiration. I feel very fortunate to work for an agency that appreciates its employees and recognizes the value of a supportive workplace culture to the delivery of top-quality service to families and our community.”

– Teri Lane

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www.lutherwood.ca

STAFF PERSPECTIVES

“I enjoy working for Lutherwood as we help people overcome housing challenges. It can be tough, but it is also rewarding seeing the resilience of individuals and families dealing with life’s struggles and saving their home or finding a new one. I am proud to be part of a strong Housing Team with a wealth of knowledge and experience, and a passion and concern for clients as well as each other. It is great to work for an organization that is widely recognized as a leader that provides so many important supports to our community.”

– Taylor Martin

“My favourite part about my job as a Child and Youth Counsellor at Lutherwood’s Children’s Mental Health Centre is getting to know the youth that turn to us for help and building that relationship which will eventually help them overcome their barriers to success. When youth come to us looking sad and downcast, it is so amazing when they look up and smile for the first time. You can just see them starting to break down those walls and let people in.”

– Jere Kools

“As a Career Development Practitioner student and Administrative Assistant, I am grateful for the hands-on educational experiences that Lutherwood has provided to me within Employment Services. It is very inspiring to work alongside staff members who have a never-ending zest for helping others. Every day is a rewarding learning opportunity that not only complements my studies, but also allows me to be a part of every client’s career journey.”

– Jeremy Stanley

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O U R D O N O R S –

GENEROUS PARTNERS IN HOPE AND HEALING

The Lutherwood Child & Family Foundation raises funds and awareness to strengthen the lives of children and families served by Lutherwood.

How Donations Help:

50%

23%

27%

1%

20%

26%

4%

15%

2%

2%

26%

The Foundation providedLutherwood

$1.6 million

in support

Intensive Children’s Mental Health Treatment Services

Housing Rent Bank

Residences

Therapeutic Supports

Special Projects

FASD System Project

Youth Engagement

Mobile Crisis

Connect Parenting Group

Safe Haven Shelter

Shelter andHousing Services

Community-BasedMental Health

Support

4%

We are grateful for:• The 2246 donors who gave

over $1,367,000 this year

• The loyal donors who give to us every year

• The regular commitment of monthly donors

• Those who have included a gift to Lutherwood in their will

• The community support for our fundraising event - Steps for Kids

• The Foundations who share their assets with us

• Gifts of publicly traded securities

• Donations in memory and honour of special friends

• Gifts from our generous staff and Board members

• Friends and companies who lead events and special projects on our behalf

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2,6421,7531,6131,002

People Helped with Mental Health Concerns

Children Helped with Mental Health Concerns

Youth and Families Served Through Front Door

Individuals and Families Served through Lutherwood Family Counselling Services

Children’sMental Health

Estimated young people in Waterloo Region who struggle

with a mental health need

Priorities to increase accessand support and reduce

barriers to service(Awareness, Access, Family Support)

Core Child and Youth Mental Health Service Providers

in Waterloo Region

Lead Agency

3,9461,92015,473

People assisted with their employment needs

Clients found employment through our programs

Visits to our self-directed resource centres

Employment 3,7939,2861,4541,669

People Assisted with theirHousing Needs

People Accessed Housing Resources

Individuals and FamiliesAccessed Rent Fund

Individuals and FamiliesFound Suitable Housing

Housing

131FamiliesServed at Child

and Parent Place

Child andParent Place

(CAPP)

425Youth Used Safe Haven

Shelter

Safe HavenShelter

16,600People Served

25,300 3 8

432Employees

110Volunteers

$34 millionBudget

4,527Gifts from Donors

2,246Donors

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FINANCIALS & STATISTICS

Revenue: Ministry of Community & Social Services & Ministry of Children & Youth Services $ 5,656,040 Ministry of Children & Youth Services 1,998,045 Ministry of Training, Colleges & Universities 6,086,535 Service Canada 275,325 Regional Municipality of Waterloo 2,907,500 Ministry of Health & Long Term Care 1,207,363 Ministry of the Attorney General 347,096 Seniors’ Services 7,696,087 Lutherwood Child & Family Foundation 1,256,615 Fee for Service 1,783,372 Amortization of Deferred Contributions 518,634 Miscellaneous 483,681 30,216,293

Luther Village on the Park (managed by Lutherwood) $ 3,699,189 *

Total Revenue $ 33,915,482

Expenditures: Salaries & Benefits $ 17,683,477 Cost of goods/services 513,854 Participant Costs 2,543,410 Travel 175,621 Staff Development 160,412 Building Occupancy Costs 2,171,646 Purchased Services 2,156,609 Program Expenses 1,279,982 Professional Services 170,932 Advertising & Promotion 161,521 Office Expenses 603,528 Interest 850,070 Amortization of Capital Assets 1,303,369 29,774,430

Luther Village on the Park (managed by Lutherwood) $ 3,775,171 *

Total Expenses $ 33,549,601

Net Operating Results 2015/16 $ 365,881

*Balances for year-end December 31, 2015 including Capital Reserve Fund

Sources of Funding

2%

51%25%

Other

4%

LutherwoodChild & Family

Foundation

6%Fee for Services

Provincial Government

2% Federal Government

Seniors’ Services

Regional Municipalityof Waterloo

10%

36%

23%

11%Other

Mental HealthServices

Seniors’ Services

Employment Services 30%

Spending by Program

2%

51%25%

Other

4%

LutherwoodChild & Family

Foundation

6%Fee for Services

Provincial Government

2% Federal Government

Seniors’ Services

Regional Municipalityof Waterloo

10%

36%

23%

11%Other

Mental HealthServices

Seniors’ Services

Employment Services 30%

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www.lutherwood.ca

OUR BOARDS & SENIOR LEADERSHIP

Lutherwood Board of GovernorsW.R.(Bill) Allen (Chair) Deputy Minister of Tourism (retired), Guelph

James Chmiel President, Erb & Erb Insurance Brokers Ltd., Kitchener

Sunny Field Investment Advisor, CIBC Wood Gundy, Waterloo

Carolyn Graham Principal, Clemens Mill Public School, Cambridge

Chris Hewitt Associate Vice President: TD Bank, Cambridge

Rev. Robert Krestick Pastor, Redeemer Lutheran Church, Lutheran Church-Canada (retired), Waterloo

Michelle Lantink Assistant Vice President, Retail Markets Product Support Office and Integration, Manulife Financial, Kitchener

Omar McLean Principal, Wagner, Livock & Associates Financial Services Inc., Kitchener

Trent Robinson Businessperson (retired), Kitchener

Cynthia Sundberg Vice President, Operations & Administration, Virtual Causeway Waterloo; President, School of Rock, Kitchener-Waterloo

Ann Van Norman School Teacher (retired), Cambridge

Lutherwood Child & Family Foundation, Board of DirectorsAnn Van Norman (Chair), School Teacher (retired), Cambridge

Simon Chan, Assistant Vice President, Strategic Initiatives, Retail Markets, Manulife, Kitchener

Ian Cook, President, Cook Homes, Waterloo

Kevin Donovan, President, Donovan Insurance Brokers, Waterloo

Trent Robinson, Businessperson (retired), Kitchener

Dietmar Sommerfeld, Senior Vice President & Broker, CBRE Limited, Kitchener

Scott Uffelman, President, Ontario Seed Co. Limited, Waterloo

Senior LeadershipJohn Colangeli, Chief Executive Officer

Tricia Burbidge, Chief Administrative Officer

Heather Fedy, Director, Human Resources

Jennifer Hesson, Director of Operations Mental Health Services

Kathy Payette, Director, Mental Health Services

Randal Penney, Director, Lead Agency

Sherri McDermid, Director, Employment & Housing

Chris Sellers, Director, Communications, Marketing & Strategy

Sherrie Hyde, Risk Manager

Lutherwood Child and Family FoundationDonna Buchan, Executive Director

Luther Village on the ParkRebecca Roy, Executive Director

Margo Blayney, Director of Operations

“We are proud to work alongside people in our community who want a voice and role in planning their journey through our systems .”

– Kathy Payette

Page 24: WORKING TOGETHER IN TIMES OF CHANGE · 2016-07-18 · WORKING TOGETHER IN TIMES OF CHANGE . At Lutherwood, we experience the considerable forces of change ... While the challenges

HERE WHEN YOU NEED US

Home OfficeChildren’s Mental Health CentreLutherwood Child & Family Foundation285 Benjamin Rd ., Waterloo, N2J 3Z4 519-884-1470

Front Door; Access to Child & Youth Mental Health Services1770 King St . E ., Kitchener, N2G 2P1 519-749-2932

Employment Services35 Dickson St ., Cambridge, N1R 7A6 519-623-9380165 King St E ., Kitchener, N2G 2K8 519-743-246030 Wyndham St . N ., Guelph, N1H 4E5 519-822-4141

Housing Services35 Dickson St ., Cambridge, N1R 7A6 519-622-1670Betty Thompson Youth Centre 41 Weber St . W ., Kitchener, N2H 3Z1 519-749-2450

Lutherwood Family Counselling Services35 Dickson St ., Cambridge, N1R 7A6 519-622-1670

Safe Haven Shelter41 Weber St . W ., Kitchener, N2H 3Z1 519-749-1450

Luther Village on the Park139 Father David Bauer Dr ., Waterloo, N2L 6L1 519-783-3710

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