WORKING TOGETHER · on an extreme roller-coaster of emotions with Claire; they cry, they laugh and they admire. People leave the room believing in themselves, inspired and hugely

ALARM CONFERENCE 2019 23 - 25 June 2019 University of Manchester

WORKING TOGETHER

Gold sponsor

CONTENTS3 Chair’s welcome

Networking events and Risk Awards

4 - 5 Workshops at a glance

6 Keynote and Plenary

7 - 13 Workshop summaries

14 - 15 Booking and hotel information

Platinum sponsor

Silver sponsors

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Bronze sponsors

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NETWORKING EVENTSChair’s welcome reception

The Principal Manchester Sunday 23 June 18:00 – 19:00

Hosted by ALARM Chair, Chris Walker, this offers a great way to network with other Conference delegates. Attendance at this event will ensure you get the most out of your time at the Conference, whilst enjoying a complimentary drink.

Exhibition

University of Manchester Monday 24 June 8:00 – 16:00 Tuesday 25 June 9:00 – 14:15

The ALARM Exhibition is a great opportunity to network with fellow public and private sector professionals, and to catch up with new developments in risk management products and services.

ALARM Risk Awards

The Principal Manchester Monday 24 June 19:00 – 00:30

The ALARM Risk Awards dinner is the highlight of the risk management year and showcases the great work undertaken across the sector.ENTER NOW FOR FREEEntering has never been easier! For full details, please visit alarmrisk.com/risk-awards. Deadline for entries is Friday 15 March 2019.

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WELCOMEFor many years the worker bee has represented Manchester’s community spirit and hive of activity, and more recently used as a symbol of unity and resilience. This year’s Conference draws inspiration from this and celebrates risk and insurance professionals Working Together through times of austerity, in the face of challenge and periods of great change.

This year we are featuring a number of plenary sessions at Conference including an inspirational opener from Claire Lomas MBE, who made headlines in 2012 by completing the London Marathon in a pioneering robotic suit.

As ever, the Chair’s welcome reception provides an excellent opportunity for new and established members to network in an informal setting, meet our ALARM buddies and discover how to get the most from the Conference experience.

Our Risk Awards will be taking place on Monday 24 June, hosted by Ryan Tricks – a professional magician and YouTuber with a strong focus on using magic to inspire and help people. There are nine refreshed categories to enter, and details can be found on the ALARM website.

Attendance at Conference continues to be part of our membership offer – be sure to confirm your place as soon as possible to ensure you do not miss out on the excellent learning and networking opportunities on offer.

I hope to see you there.

Chris Walker, Chair

Awards host Ryan Tricks is a professional magician and YouTuber with a strong focus on using magic to inspire and help people and to expose cybersecurity in a very modern way. After appearing on Britain’s Got Talent back in 2013, Ryan started making his own videos showcasing his magic, amassing over 24 million views on one particular video. Having performed for celebrities such as Floyd Mayweather, Kevin Hart and Ice Cube, and speaking at the likes of Facebook and Thames Valley Water, Ryan is on the path to becoming a household name.

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Monday Time Duration A B C D E F

Registration and Exhibition opens 8:00 - 9:00 60 mins

ALARM welcome 9:00 - 9:15 15 mins

Session one 9:15 - 10:15 60 mins Keynote: Imagine, believe, achieve

Break / Exhibition 10:15 - 10:45 30 mins

Session two 10:45 - 11:45 60 mins It always rains in Manchester! - putting BCM to the test

Abuse update on IICSA andthe Lambeth redress scheme Fire risks: Back to basics Regulation update

Exhibitor lunch 13:00 - 13:30 30 mins

Delegate lunch 11:45 - 12:45 60 mins

Session three 12:45 - 13:45 60 mins The human risk to cyber security

The challenge of commercialisation of

the public sectorFuturism Disrepair - the new PPI? Escape of water

- the number one priority

Exhibition 13:45 - 14:15 30 mins

Session four 14:15 - 15:15 60 minsRisk and robots - what could

possibly go wrong?Local authority litigation update

Children’s services - legal claims

MoRiLE: Risk modelling and the art of the possible

Subsidence claims - coping with the surge

Fail to prepare, prepare to fail - mock trial


Session five 15:45 - 16:45 60 mins Panel debate: Highways and CoP

The Hinckley Road explosion response: A Leicester

City Council perspective

Interactive claims game - emergency services

claims

Engagement with boards/committees and how they obtain assurance


Tuesday Timings


Session six 9:30 - 10:30 60 mins

Grenfell fire tragedy - Working together with diverse stakeholders to deliver an insurance

response and the organisational and personal impacts of the tragedy

Working together - pre and post-litigation

The changing face of terrorism

Working from home - risk and liabilities


Session seven - plenary 11:00 - 11:45 45 mins Plenary: Safeguarding: Challenges and opportunities in a digital world

AGM 11:45 - 12:00 15 mins



Sponsor lunch 12:45 - 13:45 60 mins

Session eight 12:45 - 13:45 60 mins Getting over the line Insurance and the public sector through the ages

CN & GN - the practicaleffect on your job

Grenfell Tower: A tragedy and challenge, but an opportunity to learn

Reporting risks to the Board and what to report


Session nine 14:15 - 15:00 45 mins Litigants in person: Tips, tricks and compliance

Applications of dynamic risk assessments

Regulatory in depth assessments (IDAs), risk

and stress testing - what you need to know

Fire investigation

Conference close 15:00

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Monday Time Duration A B C D E F


ALARM welcome 9:00 - 09:15 15 mins

Session one 9:15 - 10:15 60 mins Keynote: Image, believe, achieve


Session two 10:45 - 11:45 60 mins It always rains in Manchester! - putting BCM to the test

Abuse update on IICSA and the Lambeth redress scheme Fire risks: Back to basics Regulation update



Session three 12:45 - 13:45 60 mins The human risk to cyber security

The challenge of commercialisation of

the public sectorFuturism Disrepair - the new PPI? Escape of water

- the number one priority

Exhibition 13:45 - 14:15 30 mins

Session four 14:15 - 15:15 60 mins AI and risk managers working together

Local authority litigation update

Children’s services - legal claims

MoRiLE: Risk modelling and the art of the possible

Subsidence claims - coping with the surge



Session fi e 15:15 - 15:45 30 mins Panel debate: Highways and CoP

The Hinckley Road explosion response: A Leicester

City Council perspective

Interactive claims game - emergency services

claims

Building dynamic conversations between your board and audit

committees


Tuesday Timings


Session six 9:30 - 10:30 60 mins

Grenfell fire tragedy - Working together with diverse stakeholders to deliver an insurance

response and the organisational and personalimpacts of the tragedy

Working together - pre and post-litigation

The changing face of terrorism

Working from home - risk and liabilities


Session seven - plenary 11:00 - 11:45 30 mins Plenary: Safeguarding: Challenges and opportunities in a digital world

AGM 11:45 - 12:00 30 mins



Sponsor lunch 12:45 - 13:45 30 mins

Session eight 12:45 - 13:45 60 mins Getting over the line Insurance and the public sector through the ages

CN & GN - the practical effect on your job

Grenfell Tower: A tragedy and challenge, but an opportunity to learn

Reporting risks to the Board and what to report


Session nine 14:15 - 15:00 45 mins Litigants in person: Tips, tricks and compliance

Applications of dynamic risk assessments

Regulatory in depth assessments (IDAs), risk

and stress testing - what you need to know

Fire investigation

Conference close 15:00

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PLENARY SEVENUniversity of Manchester Tuesday 25 June 11:00 – 11:45

JIM GAMBLE

Jim, a former chief police officer and the founding Chief Executive of the Child Exploitation and Online

Protection Centre (CEOP), discusses safeguarding children and the impact open access to technology has

on the young. Examining mental health, serious youth violence and pathways to harm, facilitated or aggravated by

the use of social media, Jim will relay a number of contemporary serious case reviews emanating from local authorities across the country, addressing the challenges that safeguarding professionals face and the opportunities they have to educate, empower, protect and support young people.

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KEYNOTE ONEUniversity of Manchester Monday 24 June 9:15 – 10:15

CLAIRE LOMAS A freak accident left Claire Lomas paralysed from the chest down, but she was determined not to give up. She made worldwide headlines in 2012 when completing the London Marathon in a pioneering robotic suit taking 17 days and raising £210,000 for Spinal Research.

She became the first owner of a robotic suit and used it when she had the honour of lighting the Paralympic cauldron in Trafalgar Square. In 2013 Claire completed a 400-mile hand-cycle around parts of England, visiting schools on the way to inspire pupils, raising another £85,000 supporting the Nicholls Spinal Injury Foundation.

Claire is constantly thinking of ways to raise money and strongly believes there will soon be a cure. 2014 and 2015 took the fundraising total to over £500,000 through various events Claire organised and made her one of Britain’s most inspirational women. She completed the Great North Run in 2016, and in summer 2017 became the first paralysed female with a motorcycle racing licence.

Claire speaks about the split second that changed her life, and candidly describes the darkest times. This is combined with humour which has helped Claire get through some embarrassing moments that her injury has caused. The audience is taken on an extreme roller-coaster of emotions with Claire; they cry, they laugh and they admire. People leave the room believing in themselves, inspired and hugely motivated. When faced with challenges in their own lives, Claire’s words stick in their mind: “whether you believe you can or whether you believe you can’t – you are right”.

SESSION TWOIt always rains in Manchester! - putting BCM to the test Bradley Frost, Wakefield Council and Ben Levy, Greater Manchester Fire & Rescue Service Shortly after the 2018 ALARM Conference, a number of small moorland fires started on the Pennines - 15 miles east of Manchester City Centre. The situation developed rapidly and within days GMFRS had committed 200 fire fighters to the incident. Following the declaration of a National Emergency, our efforts were supported by fire services from throughout the country, the Army and a range of partner agencies. During this incident a second major wildfire broke out on Winter Hill near Bolton. This session will provide an insight into how well the organisation managed, the business continuity arrangements and the lessons learnt.

Abuse update on IICSA and the Lambeth redress scheme Mark Nicolson, London Borough of Lambeth and Helen Snowball, Kennedys

Lambeth have taken a unique approach to accepting responsibility for the abuses perpetrated at their care homes over four decades. Working with numerous stakeholders, including survivor groups, central government and other parties Lambeth have launched the largest redress scheme for historical abuse in the UK. The scheme already has over 1000 applications from survivors who if not for the scheme might have been unable to seek any other redress. The scheme has faced unique challenges along the way which we hope to share with you at this session.

Fire risks: Back to basics Stuart Blackie, Zurich Municipal

Housing providers, owners, landlords and agents have a duty of care to provide adequate levels of fire safety for their residents, and surrounding neighbours and buildings. The impact of a fire within any property can have devastating consequences, both in terms of physical and material losses, and also the repercussions resulting from the cause and prevention of the fire. With extensive experience in the risks associated with properties, Stuart explores how you can equip yourself to identify potential fire risks and the common prevention methods you can take to protect your property.

Regulation updateRichard Peden, Regulator of Social Housing

Richard will provide an update from the Regulator of Social Housing.

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SESSION THREEThe human risk to cyber security David Higgins and Shireen Walton, Bee Resilient

The risk of cyber security threats affects the reputation and the financial profile of organisations. Putting in place risk mitigations is essential for every organisation dependent on digital technologies. Public services have even more to lose from a cyber breach. Digitalisation, automation and artificial intelligence (cornerstones of the Fourth Industrial Revolution) brings the human factor to the forefront. Many reported breaches are due to human insider threat from within an organisation. The Cyber Resilience Index framework (IP and patent applied for) addresses this. We will discuss the fundamental principles to threat mitigation, giving ‘bytesize’ takeaways for workshop attendees.

The challenge of commercialisation of the public sectorPaul Tarne, BLM, Philip Farrar, Risk Management Partners, Sarah Cook and John Pearsall, Stockport Council

This session will explore some of the challenges and benefits of increased commercialisation of the public sector from three different viewpoints: Paul will examine the legal issues arising and in particular the new areas of risk that are engaged by increased commercial interests. Phil will consider the insurance implications that commercialisation creates and will explore the insurers attitude to the commercialisation of the public sector. Finally Sarah and John will discuss Stockport Council’s experiences of major commercial projects; how they have been managed from an insurance and risk perspective and how hurdles have been overcome.

Futurism Tom Cheesewright, Book of the Future and Tim Devine, Gallagher

Following Gallagher’s futurism presentation at the 2018 ALARM Conference, and building on the perspectives highlighted at the ALARM Risk Register 2025 seminar, Applied Futurist Tom Cheesewright and Tim Devine will review the work completed in this area so far and assist the audience to draw conclusions as to the likely risk landscape facing the public sector in the immediate future.

Disrepair - the new PPI? Victoria Curran, Browne Jacobson and Russ Kirman, RiversideHousing associations and local authorities are seeing increasing numbers of disrepair claims. As changes to the civil litigation landscape continue, claimant solicitors are seeking out opportunities beyond personal injury claims. Housing disrepair is seen as a primary focus and with housing associations and local authorities bearing the brunt of that, they will want to adopt a robust and strategic approach to the claims they are faced with.

Escape of water - the number one priorityIain Salkeld, Crawford & Company

According to the ABI, tackling escalating escape of water claim costs is currently the top priority for the domestic property insurance market. This session outlines the reasons why escape of water claim costs and complexity continue to rise year-on-year. It examines the changing expectations customers have of their insurers and how developing trends in society, building practices and regulations are further complicating these claims. Above all, this session aims to highlight ways in which the insurance industry can bring escape of water claims costs under control. This includes a discussion of the key roles training, data and smart technology have to play going forward, as well as the potential influence disruptors in the tech space could have on traditional insurance business models. Delegates will be able to outline the key variables driving escalating escape of water claims and identify factors that could influence claims cost and complexity in the future. They will also be able to list a range of strategies insurers can adopt to tackle the problem, including using data and technology to improve risk mitigation, underwriting and claims management.

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SESSION FOURRisk and robots - what could possibly go wrong? David Forster and Alan Ross, Zurich Municipal

The Fourth Industrial Revolution is upon us. What was once science fiction is increasingly becoming science fact. Machine learning, artificial intelligence, predictive analytics, data lakes and robotics are becoming part of the language of public service innovation. There are truly inspiring and remarkable opportunities to reshape the provision of services and create a new landscape for engagement within the community. But how can a risk manager maintain good governance, accountability and assurance, when the technology has a mind of its own? Do ethics and morality even feature in its decision making? David and Alan will explore the challenges of managing risk in the age of machines and provide insight into organisations already active in this new digital world.

Local authority litigation update Peter Wake and Chris Webb-Jenkins, Weightmans

The session is an interactive talk providing an overview of the previous 12 months in terms of important case law, legislation and hot topics impacting on local authorities and their insurers in the world of civil liability and risk management. Topics range from highways matters to employers’ liability, human rights, negligence, occupiers’ liability, duty of care, quantum, costs and more.

Children’s services - legal claims Garry Dover and Michael Pether, BLM

This will be an opportunity for delegates to have a full review of the state of the law relating to children’s services following the Supreme Court decision in CN & GN v Poole and look to future risk management indicators and claims management strategies. The talk by two specialist abuse lawyers, will review all aspects of social services child abuse claims including duty of care, human rights, vicarious liability, limitation, disclosure and the latest from the Independent Inquiry into Child Sexual Abuse (IICSA).

MoRiLE: Risk modelling and the art of the possible Chris Dowen, MoRiLE

This session will provide delegates with a briefing on the MoRiLE programme to date, walk them through the National Review and progress against the recommendations, and conclude with an input on the ‘art of the possible’ for the programme.

Subsidence claims - coping with the surge Sarah Dodd, DAC Beachcroft

The summer of 2018 has seen the number of tree root subsidence claims notified by householders to their insurers increase by 30%. A significant number of these claims will involve vegetation in the ownership of local authorities. This session will look at how house insurers and tree owners can learn from the previous surge years of 2003 and 2006 and effectively manage the increased claims from 2018 and prepare for a possible further surge in 2019.

Fail to prepare, prepare to fail - mock trial Carol Dalton and Caroline Elson, Langleys, Corin Furness and Catherine Souter, Parklane Plowden

A double interactive mock trial based on a real life scenario. This session will provide an accurate portrayal of a personal injury claim brought against a housing association/local authority. Delegates will be provided with ‘trial bundles’ consisting of documentation and witness statements. There will be a guidance session on how best to prepare for trial, how to identify and how to avoid common pitfalls. Witnesses will be cross examined and a judgment delivered. This will be a lively, light-hearted session providing insight, skills and valuable learning points to all types of cases.

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SESSION FIVEPanel debate: Highways and CoP Sarah Dalton, Langleys, Matthew Harpin, Browne Jacobson and Paul Tarne, BLM

Join our panel debate where we will discuss all things highways and the new code of practice (CoP): Well-managed highway infrastructure which was introduced in 2016. Highways authorities had until October 2018 to adopt the risk based approach highlighted in the CoP. We will discuss how authorities are adapting to this change.

The Hinckley Road explosion response: A Leicester City Council perspectiveMartin Halse and Neil Hamilton-Brown, Leicester City Council

On Sunday 25 February 2018 the emergency services responded to a large explosion on Hinckley Road, Leicester. It became apparent there were seriously injured casualties and catastrophic building collapse. A major incident was declared with a search and rescue operation instigated. Leicester City Council officers quickly became aware of the incident and undertook a pivotal role in supporting the initial emergency response and leading the recovery phase. This session will cover this tragedy and its aftermath from a council perspective including its work with partner agencies. It will highlight points of learning and good practice identified.

Interactive claims game - emergency services claims Perry Hill and Rose Silvester, DWF

Whether it be blue light road traffic accidents, negligence claims arising from alleged omissions or allegations of breach of a statutory duty then emergency services face a whole host of complex claims presented against it. In a reprise of their ever-popular interactive claims game the DWF team will take delegates through various scenarios and get them to choose whether to fight or settle. There will be winners and losers but the aim of the session is for delegates to go away with an increased understanding of the judicial decision-making process in these interesting cases.

Fail to prepare, prepare to fail - mock trial Carol Dalton and Caroline Elson, Langleys, Corin Furness and Catherine Souter, Parklane Plowden

A double interactive mock trial based on a real life scenario. This session will provide an accurate portrayal of a personal injury claim brought against a housing association/local authority. Delegates will be provided with ‘trial bundles’ consisting of documentation and witness statements. There will be a guidance session on how best to prepare for trial, how to identify and how to avoid common pitfalls. Witnesses will be cross examined and a judgment delivered. This will be a lively, light-hearted session providing insight, skills and valuable learning points to all types of cases.

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Building dynamic conversations between your board and audit committeesSue Harvey, Campbell Tickell Building a live and beneficial relationship between the board and the audit committee on matters of risk and assurance is no easy matter. In the worst examples, the audit committee spends its time wading through detail and being ignored by the board. Sue will share her top tips on building dynamic conversations that enhance strategic delivery, as well as her top warning signs that all is not well.

Grenfell fire tragedy - Working together with diverse stakeholders to deliver an insurance response and the organisational and personal impacts of the tragedy Ray Chitty, Royal Borough of Kensington and Chelsea

With appropriate acknowledgement to the lives lost and even more lives impacted following the tragic fire at Grenfell Tower in London on 14 June 2017, Ray, Head of the Tri-Borough Insurance Service which includes the Royal Borough of Kensington and Chelsea, will speak about the technical insurance response both in terms of liability and property; the engagement and working together with diverse stakeholders in delivering the response, maintaining internal team and personal resilience while doing so and the global insurance impact for those delivering public sector services.

Working together - pre and post-litigation Tim Smith, Forbes Solicitors

This session will provide delegates with an overview of the importance of ‘working together’ from the pre-accident risk assessment to the conclusion of a claim either by way of compromise or trial. Real examples will be used to properly consider what can be achieved when local authorities, claims handlers and solicitors work together, looking at the ‘bigger picture’ and the role played by the respective organisations both pre and post-litigation. With particular emphasis on the role of the risk assessment post-Enterprise Act and the benefits of assessing and documenting prescribed procedures/methods of working to the defence of claims.

The changing face of terrorism James Spencer, AIG

James will discuss the origins of terrorism, how it has changed over time, and the direction in which it seems to be moving. He will also discuss what measures can be taken to mitigate against terrorism.

Working from home - risks and liabilities Philip Farrar, Risk Management Partners

Working from home is something all organisations are looking to utilise more and more as the cost and demand for office space grow and we seek more flexible ways of working. It is not without its risks though. In this session Phil looks at the risks posed, how they can be mitigated and the landscape for civil claims.

SESSION SIX

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SESSION EIGHTGetting over the line Tim Devine, Gallagher and Danielle 'Nolli' Waterman, Gallagher Rugby Premiership AmbassadorPlease join Gallagher for an insightful session on teamwork with their newly appointed brand ambassador, ex-England International Danielle 'Nolli' Waterman. Nolli will draw on her experience of playing at the senior elite level and share her thoughts and experience on the essential role that teamwork plays in professional sport, including understanding and implementing the team's strategy. After, Tim will identify generic teamwork behaviours and explain how delegates may use such behaviours to engage with senior management.

Insurance and the public sector through the ages Bill Sulman, Aon

Bill will review the changes that have happened since 1971 when he started in insurance. He will include changes in the types of cover, risks that have emerged, cover that has been withdrawn, limits of indemnity, deductibles, numbers of insurers and brokers. Bill will describe his experiences working for a local authority and brokers as well his involvement on the MMI creditors committee. He will finish off with his thoughts on what might happen in the next 50 years.

CN & GN - the practical effect on your jobAshley Easen, Gallagher Bassett and Sarah Erwin-Jones, Browne Jacobson

This session will look at the judgment of the Supreme Court in CN & GN and any decisions that follow it, as well as the practical effect of the judgment on ALARM members and their organisations; looking at how they work together to handle child sexual exploitation and claims, dealing with disclosure and the GDPR, supporting witnesses and deploying expertise wisely and cost-effectively. Finally Sarah and Ashley will look at the statistics and where the risks lie following the judgment.

Grenfell Tower: A tragedy and challenge, but an opportunity to learn Sverre Bjerkeli and Henrik Høye, Protector Insurance The fire in Grenfell Tower is a tragedy affecting most parts of our society. Insurance is in the periphery of the event, but yet so close. As the insurer for RBKC, Protector is in the heart of this periphery, together with the broker and the client. By sharing our experience and information from before and after the tragedy, including claims handling and risk management, we hope to contribute in bringing risk and insurance professionals closer, working together on preventing similar incidents from happening again.

Reporting risks to the Board and what to report Keith Petty, L&Q Housing

This session will look at what should be included in a risk report to the board in order to bring risk conversation to life. The session will cover risk appetite and tolerance, risk lessons learnt from past corporate crisis and key risk indicators. This will all be brought together in a real life example showing how risk software and a focus on high level key indicators gives the board the oversight they require.

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SESSION NINELitigants in person: Tips, tricks and compliance Steve Cornfield and Jacqui Kendall, Plexus Law

Dealing with litigants in person is extremely common to the local authority sector, due to the varied and often, bespoke services offered. Given the recent judgment in Bartlett v Wright Hassall LLP, this session will provide guidance as to how best deal with LiP, conducting these claims efficiently and cost-effectively, whilst securing the desired outcome. Practical examples of claims brought and successfully defended will be explored, together with how to best manage such claims through the court process. Guidance will be provided as to the framework for considering the defaults of LiP under Bartlett v Wright Hassall.

Application of dynamic risk assessments Edmund Jacobs, London Ambulance Service

Dynamic risk assessment provides a holistic risk management framework to help understand how employers, managers and staff alike can effectively integrate into business management processes and systems. This session will provide an understanding of how dynamic risk assessment can be integrated into predictive risk assessments and strategic risk assessments to enhance your organisation’s decision-making effectiveness.

Regulatory in depth assessments (IDAs), risk and stress testing - what you need to know Kelsey Walker, Savills

This session provides insight on how in-depth assessment scoping is bespoke for your organisation, answering the exam question of whether governance is fit to manage the risk profile and financial position of the registered provider and finally some top tips on stress testing key risks and scenarios.

Fire investigationMark Ross, EDI Global

Mark will present an educational interactive session followed by a case study to illustrate how a fire investigator carries out a scene examination.

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Booking informationVisit alarmrisk.com/alarm-conference to book your place

Attendance is FREE for ALARM full members

Full delegate

23 – 25 June 2019 Includes:

• Attendance at all Conference sessions includingall lectures, plenary sessions and workshops

• Entrance to the Exhibition

• Attendance at the Chair’s welcome reception

• Conference presentations post-event

• Full access to the Conference app

• RefreshmentsandbuffetlunchonMondayandTuesday of Conference

• Attendance at the Risk Awards dinner.

Full delegate fee*

ALARM full membersFREE

Sponsors & associate members£399 +VAT

Non-members£399 +VAT

*Please note: these fees do not include accommodation

One day delegate 24 or 25 June 2019 Includes:

• Attendance at all Conference sessions on theday booked, including all lectures, plenarysessions and workshops

• Entrance to the Exhibition on the date booked

• Conference presentations post-event

• Full access to the Conference app

• Refreshmentsandbuffetlunchonthedate booked.

One day delegate fee*

ALARM full membersFREE

Sponsors & associate members£225 +VAT

Non-members£225 +VAT

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Risk AwardsPleasecontacttheALARMOfficeifyouwishto purchase Risk Awards dinner tickets.

Full delegates & ALARM membersFREE

Additional Conference sponsors / public sector non-members £99 +VAT

Corporate sponsors£125 +VAT

Exhibitor / Non-sponsor / Subsidiary company of sponsor£249 +VAT

Conference workshop sessionsNumbers for workshop sessions will be limited by room size so we recommend early booking to avoid disappointment.

Join ALARM

for just £199 +VAT and enjoy all of the membership benefits on offer including attendance at the 2019 Conference.

Booking terms and conditions

ALARM member terms and conditionsAttendance at Conference is included within full membership for named members only.

Colleagues wishing to attend must purchase membership at £199 +VAT or pay the non-member fee.

*Discounts are available for multiple memberships.

Pre-booking is essential and must bereceivedbyFriday31May2019. Aconfirmationofyourbookingwillbesentin return and must be received to secure a place. Bookings after this date may be accepted at the discretionofALARMbutwillincura£100+VAT admin fee.

ALARMtakesnoresponsibilityforsessionsthat are fully booked, bookings are administered on afirstcome,firstservedbasisandearlybookingisadvised to avoid disappointment.

ALARMmemberConferencecancellation policyCancellations must be received in writing with ten days’ notice ahead of the event, and a receipt of confirmationmustbeobtained.Cancellationsfordinner, delegate place or non-attendance outside ofthistimewillincurafeeof£150.

Non-member terms and conditions

Cancellations and refunds Refunds are not available under any circumstance.Alternative names will be accepted if provided inwritingbyFriday31May2019.

Public sector non-member method of payment

Payment for the Conference by non-members is byofficialorder,chequeorcreditcardinadvance.Chequesshouldbemadepayableto‘ALARM’. Bookingswillnotbecompleteduntiltheofficial order,chequeorcreditcardpaymentisreceived.

Hotel accommodation

The Principal Manchester, Oxford Road ALARMdelegaterate:£125includingVATper night bed & breakfast

To bookAccommodation must be booked via the IHG central reservations line:

01456 493057 Acreditcardwillberequiredtoguaranteethe booking. The room can be pre-paid or settled by payment upon departure.

ToobtaintheALARMdelegaterateof£125* including VAT you will need to quote:“ALARM 2019”whenbooking. *There are a limited number of rooms allocatedontheALARMdelegatetariffandroombookings willbetakenonafirstcome,firstservedbasis. We recommend early booking to secure this rate.

Budget hotelsHoliday Inn Express OxfordRoad,Manchester City Centre

Ibis PortlandStreet,Manchester

All accommodation must be booked directly with the respective hotel.

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Contact IfyouhaveanyquestionspleasecontacttheALARMOffice

T: 01297680417 E: [email protected]

alarmrisk.com

Contact us for more information about ALARM and membership

T: 01297 680417E: [email protected]

Documents

WORKING TOGETHER · on an extreme roller-coaster of emotions with Claire; they cry, they laugh and they admire. People leave the room believing in themselves, inspired and hugely