My Trip And More

My Trip and More

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Introduction........................................................................................................................ 3 Agency Setup Information .............................................................................................. 4

Passenger Name Record (PNR) - E-Mail Remarks ............................................... 4 E-Mail Message ............................................................................................................ 5 E-Mail Confirmation ..................................................................................................... 7 Office Administration.................................................................................................... 7

Logon ......................................................................................................................... 8 Lost Password .......................................................................................................... 9 Agency Information ................................................................................................ 10 Traveler Search Page............................................................................................ 12 Traveler E-Mails Not Received ............................................................................ 13

Security ........................................................................................................................ 15 Itinerary Information ....................................................................................................... 16

Accessing an Itinerary ............................................................................................... 16 Itinerary Display .......................................................................................................... 17 Segments..................................................................................................................... 17

Air Segments .......................................................................................................... 17 Car Segment ........................................................................................................... 18 Hotel Segment ........................................................................................................ 18 Travel Segments .................................................................................................... 19

Non-Displayable Items .............................................................................................. 19 Frequent Traveler (FT) Information ......................................................................... 20 Print Itinerary............................................................................................................... 20 Electronic Ticket Record (ETR) Display ................................................................. 21 Error Responses ........................................................................................................ 23 Warsaw Convention Terms ...................................................................................... 24 E-Mail Itinerary............................................................................................................ 25 E-Mail Itinerary Form ................................................................................................. 26 Internet Enabled Cellular Phones ............................................................................ 27 Additional Support Resources.................................................................................. 27

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Introduction My Trip and More (MTAM) is the online itinerary source that provides instant, real time access to travel plans 24 hours per day, 7 days per week. Its graphical detailed display lets travelers view or e-mail itineraries containing air, car, hotel, rail, cruise, and tour reservations, as well as access e-ticket information, weather, mapping, hotel images, flight information and travel related content. Itinerary details can be downloaded to an electronic calendar. A valid Worldspan record locator and the traveler’s last name are required to access and display itineraries via My Trip and More.

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Agency Setup Information

Passenger Name Record (PNR) - E-Mail Remarks

Worldspan agents have the capability to store e-mail addresses in a PNR using three different e-mail address remarks fields: 5-MTT, 5-MTA, and 5-MTM. These remarks are for the exclusive use of My Trip and More subscribers. The MT remarks fields are displayed using *RA, *M, *MA, *A, *AD and *R. The 5-MTT field is used to store the e-mail address and is mandatory in generating a message to My Trip and More. The 5-MTA and 5-MTM fields are additional fields that can be used in conjunction with the required 5-MTT remark. 5-MTA is used to store an additional e-mail address, and 5-MTM provides the ability to include an e-mail message. No e-mail message is sent without a 5-MTT field in the PNR. 5-MTT Field Example: 5-MTT*SUSAN.ADAMS@CFTSTANDARD.COM

• The 5-MTT field is a required field and must be entered in the PNR with an e-mail address before attempting to add either the 5-MTA or 5-MTM field.

• Only one e-mail address per traveler in the 5-MTT field is allowed. • The e-mail address will not require a name select if there is only one traveler in

the PNR. • If a PNR contains multiple travelers, name select is required for all travelers

except the first traveler in the PNR. • Worldspan defaults to the first traveler in the PNR if name select is not used

when entering the first e-mail address. • E-mail addresses should be for travelers in the PNR only. • An e-mail is sent to each e-mail address at the initial End Transaction (ET). The

exception is an agency that has unchecked the Itinerary E-mail Notification checkbox in their Office Administration Profile.

• An e-mail is sent for each new e-mail address added after the initial ET. • An e-mail address can be amended after ET. If an e-mail address is amended

after ET, then the e-mail is again sent to the specified traveler only. • E-mail addresses cannot be deleted after the initial ET. • The My Trip and More script can be used to send repeated e-mails. • The 5-MTA field can only be used if there is a 5-MTT field in the PNR. It is

recommended the 5-MTA field be used for storing and sending e-mails to non-travelers.

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5-MTA Field Example: 5-MTT*SUSAN.ADAMS@CFTSTANDARD.COM

• The 5-MTA remark is used in conjunction with the required 5-MTT field. • Multiple non-traveler e-mail addresses can be stored. • Name select is required for all travelers. • The number of stored non-name select e-mail addresses is unlimited. • An e-mail is sent to each e-mail address at the initial ET. The exception is an

agency that has unchecked the Itinerary E-mail Notification checkbox in their Office Administration Profile.

• An e-mail is sent for each new e-mail address added after initial ET. • An e-mail address can be amended after ET. When this occurs, the e-mail is

sent again to the specified non-traveler or traveler only. • E-mail addresses can be deleted after the initial ET. • The My Trip and More script can be used to send repeated e-mails. • If the travel agent or travel coordinator wants to add remarks for a traveler, they

can add the remarks in the 5-MTM field. The remarks display in the itinerary e-mail.

5-MTM Field Example: 5-MTM*HAVE A SAFE TRIP

• The 5-MTT field must contain an e-mail address first. • One name select remark is allowed per traveler. • Unlimited non-name select remarks are allowed for non-travelers. • Name select remarks are displayed in the e-mail sent to the name-selected

traveler only. • All other non-name select remarks are displayed in every e-mail sent for that trip.

E-Mail Message

The e-mail message contains a link that launches My Trip and More and displays the itinerary. The message text sent is created by the travel agency in the Office Administration settings using the Itinerary E-Mail Text option. There are two types of e-mail messages; a default e-mail message and a customized e-mail message. The messages are available in nine supported languages:

US English French German International Spanish Brazilian Portuguese Polish Dutch Hungarian Italian

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Example of a My Trip and More default e-mail transmission message:

The agency can customize the text and/or language in the e-mail message within the Itinerary E-Mail Text option of the Office Administration profile. Example of customized text:

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E-Mail Confirmation

The e-mail confirmation is only sent to the traveler once and contains a link to view their itinerary. If an error is received from the traveler's e-mail, verify the e-mail address in the 5-MTT field of the PNR.

Office Administration

The Office Administration function allows the agency’s administrator to customize certain aspects of the web site including default language, clock format, e-mail itinerary text, and displayed advertisements. This portion of My Trip and More also includes the ability to view email confirmations, weather forecasts for any desired city, and more. This data is displayed to travelers and travel agents with the look of My Trip and More.

The Administrator Login screen can be accessed two ways:

1. Via the URL for the Travel Agency Portal: www.mytripandmore.com

- Or -

2. From home.wspan.com, select: Resource Center, Office Administration (under My Trip and More). Select Office Administration Login from the My Trip and More Login page.

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Logon

The initial Administrator username is the agency's customer number and the password is the agency Subscriber ID (SID). The username and password must be changed with the initial login. On subsequent accesses, the new username and password should be used. If a customer does not know their Customer Number and/or SID, they must contact their Worldspan Account Executive for the information.

Select Office Administrator Login to access this drop down display.

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Lost Password If the password is lost, select the Lost Password link within the Office Administration Login dialog box. Submit a username and e-mail address. Once verified, the password is sent to the applicable e-mail address.

Lost Password link

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Agency Information The Office Administration screen consists of three parts:

• Agency Information • Administrator Contact Information • Agent Access

Example- Agency Information section

The Customer Number and all associated Subscriber IDs (SIDs) for the travel agency are pre-populated.

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Example- Administrator Contact Information and Agent Access

Required fields are indicated with an asterisk (*). The Response E-Mail Address field is the agency’s e-mail address. My Trip and More generates an e-mail (the customer’s itinerary) to the address stored in the 5-MTT* field. If the customer responds to the message and the e-mail address stored in the Administration tab is incorrect, the e-mail is discarded. Agents with full administrator rights have access to the Administration, Promotions and Traveler Information, as well as creating Agent Administrators. Other agents have access to the Traveler Information.

Response E-Mail Address

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Traveler Search Page

After accessing the Traveler Search page, agents can search by the following three methods to view the traveler profile or e-mail history:

• E-Mail address • Passenger Name • All Travelers

Traveler Search example

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Traveler E-Mails Not Received

Here are a few things to check when a traveler does not receive a My Trip and More e-mail.

1. When the 5-MT fields are used to store e-mail remarks in the PNR, ensure the Itinerary E-Mail Notification field is checked on the Office Administration screen.

2. An agency can check the status of any e-mail sent using the My Trip and More Go! script or using the 5-MT entries from the Traveler Search section of My Trip and More.

Type in the e-mail address of any passenger and click the Submit button. A list displays underneath if matches are found.

Itinerary E-Mail Notifications

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Example Traveler Search screen:

Passenger’s e-mail address

Submit Button

View

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When the View link (next to the e-mail address) is selected, it displays all record locators having that particular e-mail address and the status of the e-mail message sent. Example:

This display shows an e-mail to LARRY.ALLEN@WORLDSPAN.COM was successfully sent from the My Trip and More servers to the customer’s e-mail server. 3. Another way to troubleshoot undelivered My Trip and More e-mails is to send the

itinerary using the e-mail link above the itinerary. If the traveler still does not receive the My Trip and More e-mail, there could be a problem on the recipient's side. The recipient's e-mail server could be treating the My Trip and More e-mail as spam. If this occurs, please ensure the Office Administration Profile contains a valid e-mail address for the travel agency in the Response E-mail Address field.

Security

The following Subscriber IDs (SIDs) are restricted from using My Trip and More. Additional SIDs can be added as needed. If a PNR is created at one of these locations, the following error response is displayed when trying to view the itinerary:

REQUESTED ITINERARY IS NOT AVAILABLE AT THIS TIME

7IC Northwest World Web Reservations - US 8XS Northwest World Web Reservations -

Canada HXT Northwest World Web Reservations -

Japan AXT Northwest CyberSavers 07V Northwest E-Biz Perks 9XM Air Outlet Center - GetThere.Com

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Itinerary Information

Accessing an Itinerary

The two required fields for accessing a My Trip and More itinerary include:

1. Passenger’s Last Name 2. Worldspan Record Locator

If only one of the two required fields is provided, the following error message is displayed.

Do not use hyphenated names in the Passenger Last Name field. To access itineraries with hyphenated last names, use only the first last name. If a hyphenated name is used, the following error displays.

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Itinerary Display

Itinerary items are sorted in date order based on the first date in each segment. The hierarchy for a display is:

• Air • Car • Hotel • Travel Segment or Tour Information

Segments

Information viewable in a My Trip and More itinerary includes:

• Special Service Requests (SSR Information) • Resource Center Segments • Itinerary Invoice Remarks • Segment Associated Remarks

Some segment examples are shown below.

Air Segment

When a flight is affected by a schedule change, the following abbreviated flight information appears:

Contact your travel provider for an update.

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Car Segment

Hotel Segment

Supplemental information will not display in a hotel segment unless it is manually added and the override symbol (@ ) is used at both the beginning and the end of the information. Modifying a sold segment: H@2/SI-@SUPPLEMENTAL INFORMATION@ Sell entry: H01/NM-HUEY DAVID/G-CCCA5499800000000000EXP12-03/SI-@SUPPLEMENTAL INFORMATION@

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Travel Segment

Using a travel segment (TVL) as part of the itinerary prompts My Trip and More to decode the associate type code as the product icon. For example, making the entry, TNZZMK1CRU09JUN/AN-ROYAL LINES/IC-USD2500 /CRD-B1000/CBN-SKYWARD DECK 24C in the Worldspan PNR, prompts this application to decode the associate type code CRU to display CRUISE. NOTE: All rail availability in the Worldspan Host displays, with the exception of Amtrak.

Non-Displayable Items

The following associate type codes are not displayed in My Trip and More itineraries.

Associate Type Code Explanation Associate Type Code Explanation ACC Accounting

Information ATX Air Taxi

BKG Booking Fee BPS Boarding Pass CNL Cancel Fee CRD Credit CUR Currency DOC Documents DSC Discount FAX Fax Service FRE Freight Charge INS Insurance MAI Mail Service PRP Prop Plane PTA Prepaid Ticket SVC Service Fee TCK Travel Checks TEL Telephone Charge TKF Ticket Fee TKT Ticket TLX Telex Charge TRF Transfers XMA Express Mail

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Frequent Traveler (FT) Information

• For air, the applicable Frequent Traveler information in the SSR displays in each air segment. The header on the itinerary segment display is: Frequent Flyer #

• For car, if present, the Frequent Traveler and Customer ID (ID) displays in each car segment.

• For hotel, if present, the Frequent Traveler and Frequent Guest Number (FG) displays in each Hotel segment.

• For car and hotel segments, the header on the itinerary segment display is: Frequent Traveler ID#:

• The Header does not display on the itinerary segment display, if there is no FQTV information in the PNR.

Print Itinerary

Print the itinerary by using the Print Itinerary button above the displayed itinerary. The printable itinerary displays in a new browser window before printing.

Print Itinerary link

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Example - Printer Friendly Version

Electronic Ticket Record (ETR) Display

An Electronic Ticket Record (ETR) can be viewed with My Trip and More itineraries when e-tickets are issued. The information for the My Trip and More ETR display is extracted from the host ETR. When multiple names are contained in a PNR and the ETR link is selected, a drop down list of names displays. Select the applicable name to display the ETR. If the fare is indicated as BT or Bulk, or if the letters IT precede a fare, Bulk prints in the Air Fare and Total Air Fare line. Only participating e-ticket airlines are allowed access to the ETR. The following text is added under Passenger Notice:

The Electronic Ticket Record will not reflect flight reservation changes, schedules changes, or cancellations made after the electronic ticket was issued. For complete and current flight information, please refer to your My Trip and More itinerary.

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Example - E-ticket Record Link

The ETR only displays departure times within the itinerary.

E-ticket Record

link

Departure time

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Error Responses

Error Reason/Resolution AN ERROR OCURRED RETRIEVING THE E-TICKET INFORMATION.

• Changes have occurred to the e-ticket • The e-ticket has been exchanged, voided,

refunded or multiple tickets were issued, the information may not display.

• E-ticket information is not viewable 7 or more days after the last date of travel.

ELECTRONIC TICKETING INFORMATION NOT AVAILABLE FOR THIS RESERVATION

• The e-ticket has not yet been issued for the flights.

• A paper ticket was issued for the flights.

ELECTRONIC TICKET INFORMATION NOT AVAILABLE FOR THIS RESERVATION (AGENCY ONLY)

• A different Subscriber ID possibly issued the e-ticket to the one owning the PNR, so the e-ticket will not display in My Trip and More for security reasons.

• Check to ensure the bridge/branch between the two agency Subscriber IDs has been created, allowing transmission of the e-ticket information.

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Warsaw Convention Terms

The text for the Warsaw Convention Terms is accessed via the Legal Notices link at the top of the ETR. The Warsaw Convention Terms are also displayed inside the ticket jacket of a paper ticket issued by a travel provider.

Legal Notices Link

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E-Mail Itinerary

When the E-Mail Itinerary option is selected, an address form displays, allowing the user to e-mail their itinerary to another customer. The e-mail recipient receives a link via the My Trip and More itinerary.

E-Mail Itinerary link

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E-Mail Itinerary Form

The maximum number of characters allowed in the following fields is forty (40):

• Your Name • Your E-mail Address • Recipient’s Name • Recipient’s E-Mail address

The other E-Mail Addresses field allows 80 characters maximum, and the Comments field accommodates up to 160 characters. After filling out the necessary fields, click the Submit button. The following message indicates a successful transaction.

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Internet Enabled Cellular Phones

My Trip and More provides access to an itinerary via devices such as cellular phones that support HTML. Cell phone users can access instructions to display their itineraries by selecting the Wireless Access option on the My Trip and More Itinerary screen. The following screen displays:

Additional Support Resources

An overview of the My Trip and More scripts are available in the Global Learning Center. The My Trip and More tutorial is also available via the Global Learning Center under Self-Paced Tutorials.