Direct Organisational Strategies and Set TargetsDevelop and Drive Organisational Vision, Mission and ValuesDirect and Review Organisational AnalysisDefine Business Opportunities

Develop Organisational Strategies and PoliciesCommunicate Organisational Vision, Mission and ValuesEstablish and Evaluate Systems to Achieve Organisational TargetsEstablish Operational Plans for the Business FunctionConduct Functional Analysis for the OrganisationEvaluate Organisational PerformanceEvaluate Business EnvironmentDevelop a Business PlanEstablish Business Strategies for the Business Function

Provide Information for Management Decision MakingManage and Review Systems and ProcessesResearch and Analyse Business OpportunitiesImplement a Business PlanWrite a Business PlanManage Resource PlanningManage External Service Providers

Support Strategic and Operational PlansDraft Meeting MinutesMeasure and Plan Own Performance and BehaviourDisplay Critical Thinking and Analytical SkillsAssist in the Development of a Business Plan

Identify and Establish Internal and External Stakeholder RelationshipsParticipate in Programmes and Activities to Enhance Stakeholder RelationshipsPresent InformationWrite ReportsCoordinate Business Meetings

Manage Programmes and Activities to Enhance Stakeholder RelationshipsManage MeetingsConduct InterviewsArticulate and Discuss Ideas

Establish Investor Relationship Building ProgrammesEstablish and Maintain Strategic Business Partner RelationshipsEstablish Public Relations StrategiesEstablish Internal Communications Platforms and ChannelsResolve Conflicts with StakeholdersConduct Presentation to Senior Management

Direct Relationships with StakeholdersAdvocate Organisation's Interests

Participate in and Support Intellectual Property ProcessesIdentify and Categorise Intellectual PropertySupport Intellectual Property Registration

Apply Project Scope Management TechniquesApply Project Cost Management TechniquesApply Project Time Management TechniquesApply Project Quality Control ProceduresApply Project Risk Management TechniquesDocument Project Processes and OutcomesImplement Project Administration Processes

Conduct Project Feasibility StudyManage Project ScopeManage Project TeamManage Project Stakeholder RelationsManage Project ResourcesManage Project ProcurementManage Project CostsManage Project TimelineManage Project QualityManage Project RiskManage Project Knowledge and CommunicationConduct Project After Action Review

Direct Integration of ProjectsEstablish Project FeasibilityEstablish Project ScopeReview and Endorse Project Plan and DeliverablesLead Programme and Project After Action Review

Steer Programme

Monitor and Maintain Intellectual Property ProcessesEvaluate Business Significance of Intellectual Property

Establish Intellectual Property Policies and TacticsEvaluate Business Prospects of Intellectual Property

Direct Intellectual Property Management Strategies and Objectives

Contribute to Innovation Process within Own Scope of Work in the Business Unit

Support Implementation of Change Management Programmes and Initiatives

Manage Change at Programme Level

Direct End-to-End Change Management

Lead Change Management

Manage Innovation in the Business Function

Facilitate Innovation Process within the Organisation

Lead and be Accountable for Innovation within the Organisation

Utilise a Knowledge Management SystemCollate and Present Workplace Information from a Knowledge Management System

Implement a Knowledge Management SystemManage a Knowledge Management SystemEstablish Documentation Policies and Processes

Conduct Market ResearchConduct Market ProfilingAnalyse the Impact of Customer Behaviour on Sales and Marketing StrategiesPrepare Sales and Marketing CollateralsSupport Development of Marketing MessageDevelop Product KnowledgeContribute to Marketing CampaignsMonitor Customer Service StandardsSupport the Execution of Customer Acquisition and Retention ProgrammesContribute to Advertising CampaignsWrite ProposalSecure Prospect CommitmentMonitor Social Media Platforms

Apply Basic Negotiation Skills and Techniques

Participate in NegotiationsParticipate in Dispute Resolution

Manage and Direct NegotiationsManage Dispute Mediation

Direct Negotiation Policy and Develop Negotiation Limits

Manage Market ResearchInterpret Market Trends and DevelopmentsAnalyse Customer BehaviourAnalyse CompetitorsIdentify New Sales and Marketing OpportunitiesDevelop Marketing MessageManage Marketing CampaignsManage International Marketing ProgrammesManage Customer Acquisition and Retention ProgrammesManage Relationship with CustomersManage Advertising CampaignsManage Distribution ChannelsManage Product and Brand DevelopmentCost ProductManage Product Pricing ProgrammesRespond to a Request for ProposalManage Social Media Platforms

Direct Market ResearchDevelop Domestic Sales and Marketing Operational PlansDevelop International Sales and Marketing Operational PlansEvaluate Sales and Marketing OutcomesDevelop Social Media Strategies

Direct Organisational Sales and Marketing Strategies and Business Targets

Develop and Establish a Knowledge Management System

Direct Knowledge and Information Management Strategies

Perform Treasury OperationsPrepare Credit Risk ReportPrepare Budget for the Business UnitPrepare Working Capital Calculations for the Business UnitPrepare Cash Flow Report for the Business UnitConduct Financial Analysis Calculations for the Business UnitAssist in Financial Valuation Preparations

Facilitate Compliance with Legislative and Regulatory RequirementsAnalyse Risk Management Data through the Effective Use of Risk ToolsApply Risk Management Procedures

Analyse Organisation’s Dependencies that May Impact on Business Continuity and PerformanceFacilitate the Development of Business Continuity Strategies and PlansConduct Business Continuity Exercise and TestExecute Crisis Management Plan

Monitor Environmental Factors to Anticipate Change and / or Impact on Business FunctionConduct Crisis AssessmentIntegrate Business Continuity Management into Organisation's OperationsDevelop and Implement Training Roadmap for Crisis ManagementManage and Implement Business Continuity PlansEvaluate Business Continuity PlansManage Crisis SituationsExecute a Crisis Communication Management PlanManage Post-Crisis Situations and Reviews

Develop and Maintain Business Continuity Strategies, Policies and GuidelinesEstablish Business Continuity ProcessesEstablish Crisis Communication Management PlanDevelop Incident Response StrategiesDirect Management of Crisis Situations

Endorse Business Continuity Framework, Strategies, Policies and PlansProvide Leadership During Crisis Situations

Evaluate and Review Compliance with Applicable Legislation and Regulations for the Business UnitOperationalise and Manage Corporate Governance Policy for the Business UnitManage and Monitor the Operation of Compliance Management Requirements and SystemManage Risk in the Business UnitPromote Appropriate Risk Management Activities

Establish Organisation's Risk Appetite and Risk GoalsEstablish and Develop Risk Management Philosophy and StrategiesDevelop a Risk Management Framework, Policy and ProcessRefine Risk Management Policies and ProcessesEstablish Risk Management Communication and Reporting StructureEstablish Processes for the Management of Non-ComplianceEstablish Operational Plan to Manage Environmental RiskImplement Leading International and Industry Risk Management Standards Manage Risk Across Business Units

Set Risk Appetite and Risk GoalsEndorse Risk Management Philosophy and StrategiesEndorse the Principles of Corporate Governance and Compliance in the Organisation

Prepare Consolidated Financial ReportsAnalyse Financial StatementsApply Knowledge of Accounting-Related Concepts

Review Financial Reports for AccuracyManage Preparations for Financial AuditPrepare Management Accounting InformationManage Accounting Information Systems

Establish Financial Reporting ProcessEvaluate Management Accounting InformationEvaluate Tax DecisionsEvaluate and Interpret Financial ReportsEvaluate Financial Audit Report FindingsEvaluate Accounting Information Systems

Endorse Accounting Policies, Plans and Financial Reports

Manage Dividend Policies and ProceduresManage Credit and Treasury OperationsManage Budgeting and Forecasting Processes for the Business UnitManage Working Capital for the Business UnitManage Financial, Investment and Operating RiskMonitor Cash Flow ReportsConduct Financial Analysis of the Business UnitInterpret Financial ValuationsReview and Implement Financial Controls

Develop and Establish Corporate Finance StrategiesDevelop and Establish Financial, Credit and Treasury Management Policies and SystemsDevelop and Establish Financial Budget and PlansEvaluate Organisation's Financial Performance

Set Organisation's Finance Philosophy and StrategiesEndorse Financial and Treasury Management Policies, Systems, Budgets and Plans

Enterprise Risk Management

Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance

Lead Managers to Develop Organisational and Governance Strategies

Lead Team Leaders to Develop Business Strategies and Governance Management

Lead Team to Develop Operational Plan

Facilitate Innovation and Lead Team Leaders to Implement Change

Lead Team to Implement Change Develop and Motivate Team Members through Capability Development

Monitor and Reward Performance in a Team to Support Achievement of Results

Develop Self to Maintain Professional Competence at Supervisory Level

Cultivate Workplace Relationships and Diversity

Develop Team Leaders through Capability Development and Coaching

Monitor and Reward Performance Across Teams to Manage Achievement of Results

Develop Self to Maintain Professional Competence at Managerial Level

Facilitate Innovation and Lead Managers to Manage Change

Foster Business Relationships and Organisational Diversity

Develop Managers and High Potential Employees through Organisational Talent Capability Review

Monitor Divisional Performance and Develop Reward Strategies to Facilitate Achievement of Results

Develop Self to Maintain Professional Competence at Senior Management Level

Facilitate Innovation and Lead Change at the Organisational Level

Establish Organisational Relationships and Lead Organisational Diversity

Lead Organisational Succession Planning, Capability Development and Employee Engagement

Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results

Develop Self to Maintain Professional Competence to Leadan Organisation

Self-awareness and developmentEthicsAmbiguity / uncertaintyRole modellingCommunication

Leaders demonstrate self-awareness and are committed to self-development to capitalise on their strengths and address their weaknesses. They promote organisation values and ethics by role modelling desired behaviours. They persuade and positively influence others through effective communication.

Printed in September 2016