Www.fleetresponse.org 2015 Overview. WHERE WE STARTED 3/19/20152015 Fleet Response Working Group Overview 2

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2015 Overview

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22015 Fleet Response Working Group Overview

WHERE WE STARTED

3/19/2015

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All Hazards ConsortiumThe Fleet Response Working Group is part of the All Hazards Consortium….

• A State sanctioned 501(c)3 non-profit organization• Formed in 2005 w/15,000+ Stakeholders• Focused on Homeland Security, Emergency Management & Business

Continuity• Covered 9 States (NC, VA, WV, DC, MD,DE, PA, NJ, NY, New York City/NY, Newark/NJ,

Philadelphia/PA, Baltimore/MD, Richmond/VA)– 60+ million citizens– Significant percentage of the nation’s critical infrastructure– Large portion of congressional leadership– Over 50% of all federal DHS/FEMA grant dollars that are issued annually

• Promotes Multi-State, Public/Private Planning, Education, Exercises, Operational Requirements & Solution Development

• Helps Business Get back To Business Faster Following Disasters • Expedites Community & Economic Resilience

3/19/2015

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4

What Does The AHC Do?

Private Sector Lifeline Sector

CompaniesFederal Government

Private Sector Trade Associations, Non-Profits, & Solution

Providers

State & Local Government

Facilitated Trust

Framework

The AHC Facilitates a “Trust Framework” That Combines Integrated Planning, Applied Operational R&D, and Secure Information Sharing To Produce Measureable Operational Solutions

Power, Trans, Telecom, Food, Fuel, Water, etc..)

FEMA, DOE, DOT, DoD, etc…

Results Produced

3/16/2014 Sustaining Partner Program Overview

NIST, DHS S&T, Federal Research Labs, FFRDCs

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What Are The AHC Capabilities?

Facilitated Integrated Planning

Framework

Integrated Operational Planning, Training and

Exercising


Applied Operational Research, Development, Testing &

Evaluation

Secured Operational Information Sharing

Operational Cross-Sector Solution Development

State & Local Operational

Professionals

Life-Sector Operational

Professionals

AHC Operational Capabilities

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How Are Results Produced?

Integrated Operational Planning, Exercises &

Operational Problem Solving


Applied Operational Research, Development, Testing &

Evaluation

Secured Operational Information Sharing

Operational Cross-Sector Solution Development

- AHC’s Integrated Planning Framework- Joint Public/Private Working Groups- Annual CATEX exercises & drills- Develop Short/Mid/Long-term Solutions to Sector Operational Issues

How Is This Accomplished?AHC Operational Capabilities

- Identify qualified projects that cant be solved by single company or sector- Work with federal R&D investment to develop solution(s), approaches, technologies, etc..- Test, Evaluate & Transition Solution to Sector via a Non-Profit- Examples: LOGIIC & Fleet WG Secure Info Sharing Pilot w/PIV-I

- Develop “trust framework” to share sensitive operational information (legal,

process, policy, governance, & technology)- Develop private sector operated secure cloud based on TSCP model

using LoA 4 (PIV-I) security- Address various scenarios:

(Private to Public (e.g. electric to states)Private to Private (e.g. telecom to electric, fuel, finance, & food)Intra or Inter Sector

- Identify operational issues in each sector via Sector Focused Working Groups- Let private sector designed short/mid/long-term info sharing solutions- Have states advise on each solutions to ensure operational support &

sustainment- Design, document, test, exercise and operationalize solution

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What Is The AHC’s Integrated Planning Framework

Sector Participants• Power• Trans• Telecom• Food• Water• Medical• Chemical• Finance• Retail

Government Participants• NCR (Washington DC)• Philadelphia, PA• Newark, NJ• New York City• Baltimore, MD• States (NY, NJ, PA, DE,

MD, WV, VA, NC)• FEMA

CATEX Annual EX Series

Integrated Planning

Joint Integrated Activities

Joint Data /Products / Solutions

Public Sector WGEast Coast Corridor

Coalition(ECCC)

Private Sector WGMulti-State Fleet

Response Working Group

3/19/2015

Government Driven, Private Sector Advises

Private Sector Driven, Government Advises

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What’s the Process to Develop Sector Operational Solutions?

Sustaining Partner Program Overview

Identify Sector OPS

Issue

Prioritize w/State Advisers

Research Solution

Develop & Test

Solution

Evaluate Solution

Implement Solution

Public / Private Applied

Operational Research Process

3/16/2014

Electric Sector

Operational Working Group

FoodSector


Fuel Sector


Short-TermIssues

6-12 months

Mid- TermIssues

12-18 months

Long-Term Issues

18+ monthsFo

rm O

pera

tiona

l Wor

k G

roup

s

Operational

Solution

Development

Process

Essential Information

Processes / Protocols

Organizations

Design & Test Solutions/Drills

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HOW WE GOT HERE

3/19/2015

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102015 Fleet Response Working Group Overview3/19/2015

Integrated Planning

Public Sector

Private Sector

“Integrated Planning Helps Public & Private Sector Operations Professionals Understand That They Are In The Same Boat Together”

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Multi-State Fleet Working Group• 2011

– DHS and AHC hosted a one-day workshop (Dec) with representatives from public and private sector to discuss challenges with fleet movement in disaster response using the IRENE scenario where fleets were delayed crossing state borders for many reasons.

• 2012– AHC formed a Steering Committee (Jan) with PHI, Verizon, NJ OHSP and Bank of America– Focused on expediting fleet movement, initial scope covered NJ and PA– AHC Board met (July) with Electric, Telecom, Food and Fuel Operational Professionals to create

Regional Integrated Planning Framework– Hurricane Sandy (Nov) validated need for ongoing framework, partnerships, proposed solutions

and identified additional opportunities

• 2013– Fleet Response Working Group chartered (Jan) as working group of AHC but controlled and

managed by private sector– Established Planning Framework & Work Plan and annul exercise (CATEX)– CATEX (Oct) focused private/public sector communication and coordination, and the

development of the EULO (Energy/Utility Liaison Officer) Position Specific Guide to help manage expectations/roles in government EOCs

3/19/2015

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2015 Fleet Response Working Group Overview12

We must be safe, legal, develop mutual understandings with our local, state and federal agencies and attempt to bring a level of consistency across state lines.

• Understand Private Sector position on issues and government internal regulations, laws and orders to follow.

• States and private sector common goals of getting the resource where needed safely and fast as possible to get our communities back to normal.

• Coordinated Effort - no duplication and sharing that can be utilized across our Nation.

• Work Towards – Processes that work from small to Catastrophic events and requires no declarations and/or waivers

Short Term Mid Term Long Term

DocumentationContacts

Notification ProcessCoordinate Effort

Sustainable

Focus on high impact itemsBest Practices

Coordinated EffortSustainable

ConsistencyBest Practices

Coordinated EffortSustainable

Mutual Understanding

Short-term = 6-12 months

Mid-term = 12-18 months Long-term = >18 months

3/19/2015

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Integrated Planning Operating Philosophy


• Keep Things Simple• Work on the “low hanging fruit” first

• Produce Operational Benefits• This builds belief and trust in the

process and people involved• Show Results in 6 months

• This create energy and increases interest and participation

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WHAT WE’VE DONE

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2014 Working Group Objectives• Training and Education

– Educating people on the operational products, procedures, and benefits of them to the private & public sectors.

• Information Sharing and Technology– Explore policies, approaches, and technologies that

can support secured information sharing• Joint Exercises

– Conducting tabletop exercises , drills , and the development of sector specific exercise modules

• Partnerships– Continue to identify operational partners that can

expand the capabilities and resources of the Working Group

• Sustainment– Develop a sustainment plan to support the continued work of the Working

Group• Define Short-Medium-Long-Term Goals

– Continue to define and prioritize the list of short, medium and long-term goals that address fleet movement choke points for all sectors (energy, transportation, telecommunications, supply chain, retail, finance, etc…)

3/19/2015

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Common Weather Site: NOAA

Hours of Service Exemptions

Canadian Border Crossing Process

Energy Liaison Guide

Expediting Thru Toll Stations

State Fleet Movement

Requirements

Sample of Operational Products Produced

3/19/2015

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CATEX Annual Exercise

3/19/2015

• Joint Public/Private Effort • Focus: Expediting Power & Supply Chain Resilience via

Information Sharing• Series of Workshops, Tabletop Exercises, And Email

Based Functional Drills • Creates and tests operational solutions

– To enhance response and recovery efforts to large scale power outages and supply chain disruptions

• Engages Operational Professionals– Electric, fuel and food sectors– States, cities and FEMA

• Year Round Planning – Identifying and addressing operational issues along the

East Coast

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First Wave of Fleet Movement

Second Wave of Fleet Movement

Regional Fleet Movement Coordination Process

Expediting Utility &

Supply Chain Fleets

Across State Lines

3/22/2015Fleet Response Working Fleet Movement Process

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What Is The Regional Fleet Movement Coordination Process?

3/19/2015

• Created during CATEX 2013 exercise process• Coordinates multiple states with electric sector fleet movement

response efforts• Private sector shares sensitive operational information with

states on movements – #FTEs, ETAs, Truck types, Destinations, etc

• States provide feedback to expedite fleets through their state – declarations, guidance on toll/weigh stations, routes, etc..

• Results: – Improving power restoration efforts with regional crews arriving

onsite faster; – reducing delays in pass through states; – improving regional situational awareness

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20Fleet Response Working Fleet Movement Process

The “Pass Through” State Challenge

3/22/2015

Electric Sector Fleets (People and Vehicles) On The Move To

Impacted States

FL - 425 FTE SC – 210 FTENC – 175 FTE NM – 100 FTECO – 75 FTE NE – 85 FTEIA – 150 FTE GA – 80 FTEVA – 60 FTE PA – 40 FTENY – 40 FTE

Impacted States

First Wave Pass Through States

Pass Through States Each Have Weigh/Toll Facilities, Processes and People That Need To Be Communicated / Coordinated With For Efficient Fleet Movement

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Actual Private Sector Data Shared w/States

Dec 6th, 2013 Conf Calls/Email Summary: FEMA & DOE supported the outreach to states to join the calls, 18 states engaged in 3 conf calls, early detection of several state declarations, fleet movement enhanced, states educated on call process, recommendations for improved received

Fleet Movement Coordination Initiative

3/22/2015

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Pass Through States Each Have Weigh/Toll Facilities, Processes and People That Need To Be

Communicated / Coordinated With For Efficient Fleet Movement

Electric Sector RMAG Requests Multi-State Coordination

Fleet Response Working Group Sends Email to States Requesting Specific

Information on Declarations, Tolls, Weigh Stations, Restrictions Roads, etc..

Pass Through States Provide Guidance

Impacted States Provide Guidance

STEP 1

STEP 4

STEP 3

STEP 2

Regional FWG Operational Email Box Forwards State Responses to Private

Sector FWG Members3/22/2015

The Multi-State Coordination “Process”

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Expediting Toll Stations Solution• Developed during CATEX 2013

exercise• Refined in 2014• Designed For Emergency Use• Allows multiple trucks to use E-ZPASS

in 15 states with single transponder• Uses Delaware’s Commercial Account

Process• Legal, Safe and Approved by DE E-

ZPASS• Reduced costs, saves time, improves

fleet movement dramatically

3/19/2015

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US/Canadian Border Crossing Solution

• Issue: Long delays of utility truck at border• FRWG facilitated process• Integrated information into single document• Process approved by US & Canadian officials• Provides process to follow ahead of time• Results:

– Cav reduce delays from 2hrs to 20 seconds/truck – Saves time and costs– Improves response times

3/19/2015

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Energy Utility Liaison Guide

3/19/2015

• Produced during CATEX 2013 exercise to streamline power restoration efforts

• Developed by 4 states & 4 electric companies• Better defines private sector provided liaison role & sets

baselines for training, expectations, limits• Adaptable to any state/company process• Help improve communications and

coordination in public sector EOCs• Contains resources

– Training sites– Checklists– EOC Essential elements of information needs– Basic knowledge of EOC and NIMS process

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2014 Conferences & Meetings• Jan

– “Power Moves” Article– FRWG 2nd Annual

Meeting– FRWG & EC3 CATEX

Meeting

• Feb– Fleet Movement Process

Activated– Baltimore UASI Briefing– SEE RMAG Meeting

• Apr– Virginia Private Sector

Symposium

3/19/2015

• May– NAMAG Briefing– National Homeland

Security Conference 2014

– FEMA Region III & II Leadership Meetings on CATEX

– Multi-State Fleet Response Webinar

– E-ZPass Meetings in DE

• June – FEMA Leadership (Craig

Fugate)– FRAC TTWG Meeting– FEMA R3/R2 Exercise

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• May– NAMAG Briefing– National Homeland Security

Conference 2014– FEMA Region III & II

Leadership Meetings on CATEX

– Multi-State Fleet Response Webinar

– E-ZPass Meetings in DE

• June – FEMA Leadership (Craig

Fugate)– FRAC TTWG Meeting– FEMA R3/R2 Exercise

• July– US DOT/DOE Meeting– East Coast Corridor Coalition

Working Group Mtg

• August– AHC Board of Director’s Retreat

at EEI

• September– CATEX 2014 Planning Workshop– TSCP Info Sharing Conference

• October– EEI Mutual Asst. Conference– FirstNet /ICAM Conference– NEMA Meeting in Atlanta, GA– White House ISE (Information

Sharing Environment)– DHS Resilience Conference– NAMA Group meeting

• November– CATEX 2014 Regional

Information Sharing Drill– SEE Fall Conference

• December– DHS Science & Technology Conf.

3/19/2015

2014 Conferences & Meetings

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WHERE WE’RE GOING

3/19/2015

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All operational solutions should:

1. Be developed with long-term sustainability in mind2. Not require government declarations/waivers3. Provide the ability to move through or past past tolls/weigh stations

legally4. Expedite the ability to obtain critical operational information needed in

a disaster5. Utilize and operationalize a FRWG “trust framework” for secure

information sharing6. Support the integration of public sector and the private sector lifeline

sectors

Over Arching Theme: Stay safe, legal, and pay required dues

Long Term Objectives

3/19/2015

These objectives help prioritize and define the long term vision for the end result.

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2015 Working Group Objectives• Training and Education

– Public Sector Webinar on Declarations and Waivers• Information Sharing w/CYBER ID

– Regional Secure Information Sharing Pilot • Joint Exercises

– CATEX 2015 (January 13 Planning Meeting w/states)• Partnerships

– Continue to identify new and develop existing public and private sector partnerships

– Formalize public sector partnerships (e.g. NEMA, NGA, etc..)• Sustainment

– Evolve the Working Group and Mission– Develop new products and services– Enhance fleet movement processes

• Short-Medium-Long-Term Goals– Review and update annually

303/19/2015

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Products & Services Development

Current • Fleet Response WG Website• Delaware E-ZPass Commercial Account Process

– Multiple vehicles under single transponder• Fleet Response WG Data Services Website

– National State Fleet Requirements Database– National Electronic Toll Systems Database

• Energy Utility Liaison Guide • Educational Webinars• Expedited US/Canada Border Crossing Process• Hours of Service Exemptions• CATEX Exercise w/States and Urban Areas• Regional Secured Information Sharing Pilot w/PIV-I• Regional Fleet Movement Coordination Process• New FLEET OPEN / CLOSED Service in 2015

3/19/2015

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Products & Services Development

3/19/2015

Future• New Regional Private Sector Storm Help Desk

– “Fleet Assist” provides private sector access to a Regional Virtual Concierge Desk Service will assist you in resolving specific operational issues with states

• Secure Information Sharing Service– Access to secured, Fleet Working Group Data Sharing

Portal to share information with regional state/local governments for operational purposes. Includes PIV-I card, online account, and priveledges to view and upload your operational data or allow acces to your website from vetted FWG members

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Comments / Questions

• John Shaner: [email protected]• Tom Moran: [email protected]

• Email: [email protected]• Website: www.fleetresponse.org • Twitter : www.twitter.com/ahcusa

3/19/2015

mailto:[email protected]



http://www.fleetresponse.org/

http://www.twitter.com/ahcusa

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APPENDIX

3/19/2015

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FLEET OPEN/CLOSED SERVICEOverview

Leveraging Sensitive Private Sector Operational Data To Inform Emergency Response & Business Continuity

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HUGHES Owned and Operated Service Business

Asia/Pacific120,000

terminalsIndia

146,000 terminals

Russia/CIS55,000 terminals

AME130,000

terminalsSouth America177,000 terminals

North America3.3M terminals

Europe205,000 terminals

*Services in Russia/CIS, Asia/Pacific and some AME are provided by customers using HUGHES platform.

* Regional Sales/Support Offices in Dubai, New Delhi, Mexico City, Moscow

China20,000 terminals

More than 4 Million Terminals WorldwideOver 100 Countries: 50% Market Share

(COMSYS 2013 Report)

3/19/2015

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FRWG Capabilities

3/19/2015

Integrated Planning- FRWG- EC3 WG

Operational Exercises- Annual CATEX Workshops & Drills- National Drill Coordination

Education / Training- Webinars- Training- Publications- Radio Show- Website

Operational Solutions- WG Directories- Services

- Open/Closed- Help Desk- Liaison for Private Sector

- Processes- Tolls Station Process- US/Canada Crossing

- Private Sector Resources (Coming in 2015)- Directories for critical resources for

electric, food and fuel sectors

Applied Operational Research- Secure Info Sharing Pilot (PIV-I)

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Common Weather Site:

NOAAHours of Service

ExemptionsCanadian Border

Crossing Process

State Fleet

Movement

RequirementsRegional Fleet

Movement Coordination

Expediting Thru

Toll Stations

Fleet Working

Group Website

Operational Products Produced

Sustaining Partner Program Overview

Energy Liaison

Guide

3/16/2014

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Cross Sector Benefits

3/16/2014Sustaining Partner Program Overview

Solution ElectricSector

Telecom Sector

FoodSector

FuelSector

State/Local Gov’t

2014 Hurricane Season Webpage

X X X X X

Hours of Service Exemptions

X X X

Canadian Border Crossing

X X X

Energy Liaison Guide

X X X X X

Expediting Thru Toll Stations

X X X X

Regional Fleet Movement

Coordination

X X X X X


Requirements

X X X X

Common Weather Site

X X X

Common Weather Site: NOAA

Hours of Service

Exemptions

Canadian Border

Crossing Process


Requirements

Regional Fleet Movement

Coordination

Expediting Thru Toll

Stations

Energy

Liaison Guide

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Example Return On Investment(Electric Sector)

• Assumptions:– Operational Costs in $/hr vary by sector– Reductions in time wasted yields direct impact to operational costs

• Case Studies– Canadian Border Crossing Delays

• Reduced 2hr/truck delays to 20 seconds/truck– Toll Station Delays & Costs

• Reduced 1-3hrs/truck/state to no delays when using Delaware EZPASS Commercial Accounts

• Reduced $25-$50/truck/year cost for EZPASS transponders to $25 for unlimited vehicles when use the Delaware EZPASS Commercial Account Process and online vehicle database is kept updated

– Annual transponder costs for company with 1500 vehicles » Before: (1100 vehicles) X ($25/yr/vehicle) = $27,500/yr.» After : Single transponder for 1100 vehicles = $50/yr.

– Expediting Information Flow Between Multi-States and Private sector• Difficult to measure• Electric sector spent $11-$12Million/hr during SANDY response• Time saved at tolls stations not measured


http://www.fleetresponse.org/productsservices/e-zpass-report/

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http://www.ahcusa.org/operational-products-produced.html


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National Members/ProductsRegional Planning/Exercises

9 State Regional Governance, Planning,

& Exercises

National Membership, Partnerships, Solutions,

Information Sharing

The AHC is a regional planning framework that houses the Multi-State Fleet Response Working Group which has members across the country, produces national solutions, partnerships & information sharing products to support expedited fleet movement across state lines, coordination with states, and rapid critical infrastructure restoration and resiliency,3/16/2014 Sustaining Partner Program Overview

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Multi-State Fleet Response Working Group

Executive Steering Committee Members

Working Group Charter

State Advisors

Sub-Working Groups

Power Sector Requirements- Fleet Movement- Solutions Produc

ed

Annual Exercises &

Drill(

CATEX 2014)

Fuel Sector

General Working GroupCIKR Owner/Operators &

State/Local/Fed Gov’t

2014 Products1) WG Charter2) Fleet WG Website3) EZ Pass Guidebook4) Fleet WG Data Services

Websitea) State Fleet

Requirements Databaseb) Electronic Toll Database

5) July Webinars6) Fall CATEX exercise7) Fleet Movement Coord

Conf Call8) Secure Information Sharing

Food Sector Other Sectors


http://www.fleetresponse.org/resources/hurricane-season/

http://www.fleetresponse.org/resources/hurricane-season/

http://www.fleetresponse.org/productsservices/annual-exercise/catex-2014/faqs/

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History of Fleet WG

2011 2012 2013 2014

Jan - AHC Integrated Planning Initiative Begins

Dec - 1st DHS & AHC Electric Sector Mtg

RESULTS- Organized Sector

Working Groups- Focus on Business

Back to Business- DHS Partnership

RESULTS- Developed Canadian

Border Crossing Process- Developed IP Framework- Tested Open/Closed Data

(Fuel, Food, Rx, Hotel) & Expediting Toll Stations

June - Derecho Storm, Canadian Border Crossing Process

Nov - SANDY Storm Toll Station Expediting, OPEN/CLOSED Data,

Jan – Fleet WG Formed, 1st Fleet WG Annual MtgAug - 2013 Products ProducedOct - CATEX Exercise ConductedDec - Fleet Movement Coord. Process Tested

RESULTS- Fleet WG Formed- 1st Annual Mtg- Operational Products- CATEX Exercise- Fleet Movement Process

Tested

July - Joint Integrated Planning Framework Developed

Jan – 2st Fleet WG Annual MtgJan/Feb – Fleet Movement Process Used for Ice StormsSpring – Education Campaign w/RMAGs and StatesFall – CATEX 2014

RESULTS- Improved Fleet

Movement Coordination Process

- Education Program Launched

- CATEX 2014


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Multi-Sector Areas of Focus


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National Participants


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2013 Working Group Results

PRODUCTS

PARTNERSHIPS & SUPPORTERS

PROCESSES

2013 Annual Report

CLICK HERE TO VIEW REPORT

• Sector Integrated Planning • Canadian Border Crossing

(p16)• Regional Fleet Movement

Coordination (p17)

• SANDY Report (pg16)• Work Plan (pg16)• Border Crossing Process• CATEX Exercise (pg17)• Data Portal (pg17)• Liaison EOC Training (pg17)• Approved Charter (pg18)• Website (p18)• Education/ Training (p18)• E-ZPass Report (p19)• E-ZPass Pilot (p19)• Social Media Reports (p19)• Secure Info Sharing (p20)

• Dozens of Public & Private Sector Groups (pg20)

• Stakeholders/Supporters (pg21)

http://www.fleetresponse.org/resources/fleet-wg-reports/2013-annual-report/

Documents

Www.fleetresponse.org 2015 Overview. WHERE WE STARTED 3/19/20152015 Fleet Response Working Group Overview 2