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www.ncdot.org - Traffic &Travel
North Carolina’s 511 Floodgate
System
Where your travel information begins
www.ncdot.org - Traffic &Travel
NC 511 Program Content
Ferries
Public Transportation
Trains
Tourism
NCDOTCUSTOMER
SERVICE
Blue Ridge Pkwy
NCDMV
RoadConditions
511
Great Smoky Mtns.National Park
Virginia
Weather
www.ncdot.org - Traffic &Travel
Launched system on August 25, 2004 Total calls to date 1,100,000 + Average calls per month: 55,000+ Roads covered: 135 Miles Covered: 13,450 Segments covered: 366 Most robust system in the US On average, ranks 4th in call volumes in the
nation per month
NC 511’s SystemWhere your travel information begins
www.ncdot.org - Traffic &Travel
511 System Features
Multi-modal Voice activated/recognition system Points to 800 toll free number: a
free call to users Floodgate messages No Busy Signal to the caller
68 ports 92 ports for queued calls
Local Road Condition Content for the major metropolitan areas.
Weather impacts that could affect travel: forecasted current
Call persistence Call interruption
Where your travel information begins
www.ncdot.org - Traffic &Travel
Menu TreeIntroduction
“Welcome to the NC 511 Traveler Information Line”
Main Menu
You can say ‘main menu’ at any time to return to this menu. If you need instructions, say ‘help’. To hear
instructions for using your telephone’s touch tone keypad to answer the question, press 88 or “TT” for touch-tone. Now, do you want information about ‘highways’, ‘public
transportation’, or ‘other services’? You can also get travel information for ‘other states’. What would you like?
Floodgate Message
Highways Public Transportation
Other Services
Other States
Weather
Where your travel information begins
www.ncdot.org - Traffic &Travel
Recordable over the phone Starting, Metro areas (5), Transit, Rail,
and Ferry Ability for only one Enable/Disable Re-record in entirety if conditions
changed Mandatory Floodgate for all callers
NC 511 Floodgate Features - THEN Where your
travel information begins
www.ncdot.org - Traffic &Travel
www.ncdot.org - Traffic &Travel
Phone and Web Multiple Floodgates (3) County Floodgates Record Description Record Floodgate Start/End Dates Start/End Times Mandatory/Non-Mandatory Barge-In Verification for each setting Set Play Order Termination of Call
NC 511 Floodgate Features - NOW
Where your travel information begins
www.ncdot.org - Traffic &Travel
NC 511 Floodgate Web Features
Where your travel information begins
www.ncdot.org - Traffic &Travel
Where your travel information begins
www.ncdot.org - Traffic &Travel
Benefits of New Floodgate Tool
Ability to have multiple Floodgates within a category
Don’t have to re-record all settings Reduces chance for errors Don’t have to get up during the wee
morning hours to change/end floodgates
Callers are not inconvenienced
Where your travel information begins
www.ncdot.org - Traffic &Travel
Questions?
Jo Ann Oerter(919) 233-9331, ext. [email protected]
Where your travel information begins