Upload
corey-baldwin
View
218
Download
0
Tags:
Embed Size (px)
Citation preview
Y-12 Lessons Learned ProgramMethods & Strategies
DOE 2010 ISM Champions WorkshopOperating Experience Program
September 14, 2010Susan Gilliam
2
Program Health Evaluation
• Are resources available for use to promote the Lessons Learned Program?
• What methods can be employed to improve the appeal and identify benefits of Lessons Learned?
• Can we successfully encourage the development of positive Lessons Learned?
• Does the program provide adequate “user friendly” tools for developing and storing Lessons Learned?
• How are Lessons Learned being utilized to promote continuous improvement?
• What methods and mechanisms can be employed to solicit and obtain feedback?
• Are the strategies to increase sharing Lessons Learned effective?
• What tools can be developed to measure effectiveness of the program?
• Does the program comply with the Order & satisfy our customer(s)?
3
Organizational Coordinators
• Coordinator Designation– 88 Organizational Units– 42 Coordinators
• Roles & Responsibilities Defined
• Coordinator Validation– 6 months
• Communication– Email – Quarterly POC Meetings– YSource
4
YSource Announcements
– Define program– Promote program– Creating Lessons
Learned– Announcements
• Procedure Revision• Template Revision• Training• Promote Green
Lessons Learned• Enhancements to B&W
Y-12 Lessons Learned System (attachments, photos, videos)
5
YSource Feature Articles• Readiness
– “Lessons Learned Driving Readiness”
• Construction– “Watch your step ! On the Job You Are Only as
Safe as Your Co-workers”
• Lessons Learned– “Now See This”
• Red Alert– “Contact with Overhead Lines and Ground
Step Potential”
7
Evaluation of Lessons Learned for Further Distribution
• Lesson Evaluation– “Decision Point
Questions”
• SME Evaluation
• Coordinator Evaluation– “Decision Point
Questions”
• Coordinator Distribution
8
Distribution of Lessons Learned • Series of bulleted lessons-hyperlinked to
System/Database• Standard Message
• Share• Contact Person• Review • Application• Incorporation• Feedback via link• Lessons Learned System link• Caution for use
– Recommended Actions Or Resolution From an Outside Source May Not be Appropriate Actions or Resolutions at B&W Y-12. Review and Approval by Functional Area Manager and/or Subject Matter Expert May be Required Prior to Adopting New Actions”.
9
Lessons Learned Template • Template
– Instructions– Hyperlinks
• Priority Descriptors• Category Codes• HELP/Tools
– Reminders/TIO– USER ID (WebWhos)– Basis of Lessons
Learned• Includes OPEX
submission criteria
10
Lessons Learned Template • Submission
Criteria– Category 1 Occurrence*– Category R
Occurrence*– Type A Investigation*– Directly related to other
sites/programs/ facilities*
– Potential improvement/cost savings*
– Provides significant new information*
11
Sharing Lessons Learned Externally
• Identifying Basis of Lessons Learned
• Utilizing User Id
• Notification System– 30, 60, 90, 120, etc.
• Record Maintenance
12
Management Accountability• Denial of Review for
External Release
– States purpose of sharing
– Provides DOE O 210.2 criteria for sharing/OPEX
– Acknowledges requirement
– Encourages modification
– Transfers accountability to managers
13
Meeting Customer Needs
• Friendly Reminder• Dedicated Program E-mail Address • Backup Support• “Out of Office” Reply
– Follow the procedure– Seek Coordinator Guidance– Use Current Template– Use System Tools
• Fact Sheets• Attributes• Submission Checklist
– Obtain Classification Review
14
B&W Y-12 Lessons Learned System• User
– Submit a Lesson (e-mails Template)
– Search• Priority Descriptor• Codes• Identifier• Key Words• Chronological
– Help– Related
Links/References– Contacts– Comments
18
B&W Y-12 Lessons Learned System
• Administrator– Lesson entry– Spell check– Edit– Preview– Publish– Attachments– Photos– Videos– Notification
System– Amend
Lessons Learned Metrics• Lessons Learned
Origin• Priority
Descriptors• Feedback• HSS OE
Interactions• Basis for Lessons
Learned• Periodic Survey
Results (under development)
0
5
10
15
20
25
30
35
Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept
Lessons Learned Origin
FY10 External Lessons
FY10 Internal Lessons
Lessons Learned Metrics
21
0 2 4 6 8 10 12
Assessment
Type A investigation (*)
Type B Investigation(*)
Category OE Occurrence
Category 1 Occurrence (*)
Category R Occurrences (*)
Category 2 Occurrence
Category 3 Occurrence
Category 4 Occurrence
PAAA NTS
Non-Reportable Event
Directly Relevant to Other …
Significant New Information
Projects
Potential Improvement/Cost Savings
Basis of Lessons Learned
Qtr 2 and Qtr 3
22
Lessons Learned Training:
– Web-based training: Lessons Learned Fundamentals• Procedure requires completion by Lessons
Learned Coordinators
23
Lessons Learned in Training: • Lessons Learned distributed to TWG by
organizational coordinators
• Lessons Learned evaluated by TWG for applicability & incorporation to reinforce training objectives
• TWG submits evaluation results
• Quarterly report prepared by Training Manager
24
Quarterly Training Report Contents
• Organization Reviewing• Total number reviewed by
each organization training staff
• Total number applicable• Identifies Lessons Learned
by Identifier• Applicable Training • Q# or qualification number
associated• Organization incorporating• 3rd Quarter Reviews 2,523• Incorporated: 87
25
Quarterly Training Report
• Hazard Communication
• Basic Hoisting & Lifting
• Fire Watch
• Rad Worker II
• General Employee Training
• Proper Use of Torque Wrench
• Applied Engineering Fundamentals
• Firefighting Near High Voltage -Electric
Transmission Lines
• Live Fire Drill
• Radiological Control Technician (RCT)
• Waste Generator Awareness
• Basic Lift Truck Pre/Post Vehicle
Inspection Training
• Rad Shipper: DOT
• New Employee Orientation
• Hearing Conservation
• Seasonal Facility Planning
• OPI Focus Groups
• Federal Motor Carrier Safety
Regulations: DOT
• DOT Load Securement
• Aerial Lift
• Nuclear Criticality Safety
• High Energy Activity Training
• Hazard Recognition Training
• Fall Protection and Prevention Safety
• USQD
• Welding & Burning
26
Lessons Learned Use & Application
• Are LL being used?• Applied? • Incorporated?• Improvements?• Documented?• How do we know?
27
Lessons Learned Use & Application
• White Paper communicates: – Intentions to meet customers goals &
expectations– Promote customer confidence– Demonstrate effective company contractor
assurance by:• Applying Lessons Learned • Documenting Lessons Learned use• Sharing Lessons Learned
• Feedback Form Revised– Document use– Making a difference?
Self-Assessment
• Comprehensive Flow-down of DOE O 210.2– No findings
• Contractor Assurance Self-Evaluation– One observation
30
B&W Corporate CAS Assessment
“B&W Y-12 has a strong Lessons Learned culture that is evident throughout the organization, and it is implemented in a way that promotes continuous improvement and transparency across the site and with the customer. Lessons Learned element of CAS is performing at a Managed Level of effectiveness. “
No findings, 3 observations, and one noteworthy were noted.