61

You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

  • Upload
    others

  • View
    1

  • Download
    0

Embed Size (px)

Citation preview

Page 1: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve
Page 2: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

The 2019 Healthcare Marketing Trends Stat Pack

Page 3: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll spend more to improvethe patient experience

Page 4: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.statista.com/chart/12059/uber-revenue-bookings-and-net-loss/

Page 5: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Chart: Current HCAHPS Reimbursement percentComprehensive Methodology Report (v3.0), PDF-1.2 MB (01/05/18) – a description of the Overall Hospital Quality Star Rating methodology https://www.qualitynet.org/dcs/ContentServer?c=Page&pagename=QnetPublic%2FPage%2FQnetTier3&cid=1228775957165

Page 6: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Comprehensive Methodology Report (v3.0), PDF-1.2 MB (01/05/18) – a description of the Overall Hospital Quality Star Rating methodology https://www.qualitynet.org/dcs/ContentServer?c=Page&pagename=QnetPublic%2FPage%2FQnetTier3&cid=1228775957165

Page 7: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll become more disillusionedwith digital marketing

Page 8: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://digiday.com/marketing/global-state-ad-fraud-4-charts/

Page 9: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://digiday.com/marketing/global-state-ad-fraud-4-charts/

Page 10: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

http://thesodareport.com/

Page 11: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

Your thirst for data-driven insights will grow, and you’ll outsource to quench it

Page 12: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

http://thesodareport.com/

Page 13: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

http://thesodareport.com/

Page 14: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://generalassemb.ly/marketing/digital-marketing/data-driven-digital-marketing

Page 15: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll sell more care to millennials

Page 16: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

http://www.pewinternet.org/2011/02/03/generations-and-their-gadgets/

Page 17: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.heart.org/idc/groups/heart-public/@wcm/@sop/@smd/documents/downloadable/ucm_449846.pdf

Page 18: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Page 19: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.cancer.gov/about-cancer/causes-prevention/risk/age

Page 20: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll have to contribute to the wellness of the greater community, beyond your patients

Page 21: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.slideshare.net/EdelmanDigital/edelman-health-engagement-barometer-2010

Page 22: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.slideshare.net/EdelmanDigital/edelman-health-engagement-barometer-2010

Page 23: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.slideshare.net/EdelmanDigital/edelman-health-engagement-barometer-2010

Page 24: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.slideshare.net/EdelmanDigital/edelman-health-engagement-barometer-2010

Page 25: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.slideshare.net/EdelmanDigital/edelman-health-engagement-barometer-2010

Page 26: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.slideshare.net/EdelmanDigital/edelman-health-engagement-barometer-2010

Page 27: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.slideshare.net/EdelmanDigital/edelman-health-engagement-barometer-2010

Page 28: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://wellbeingindex.sharecare.com/wp-content/uploads/2018/02/Gallup-Sharecare-State-of-American-Well-Being_2017-State-Rankings_FINAL.pdf

Page 29: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll embrace behavioral economics

Page 30: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://en.wikipedia.org/wiki/List_of_cognitive_biases

Page 31: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll increasingly be a victimof The Netflix Dilemma

Page 32: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Screenshot from Netflix

Page 33: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://intraspire.com/less-choice-increases-leads/

Page 34: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

http://noahrickun.com/lets-jam-make-more-sales-by-using-the-paradox-of-choice/

Page 35: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

The hype around cutting-edge martechwill grow, but you won’t buy it yet

Page 36: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.gartner.com/smarterwithgartner/5-insights-from-the-2017-gartner-hype-cycle-for-digital-marketing-and-advertising/

Page 37: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.adweek.com/brand-marketing/infographic-what-marketers-really-think-about-artificial-intelligence/

Page 38: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll start tailoring content along the lines of first and second opinions

Page 39: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

http://www.pewinternet.org/2011/02/01/summary-charts/

Page 40: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Screenshot from Cleveland Clinic YouTube channel

Page 41: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll rejigger your mix of paid search and social

Page 42: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.marketingcharts.com/charts/number-facebook-interactions-per-post-q1-2017-q2-2018/attachment/bufferbuzzsumo-fb-interactions-per-post-aug2018

Page 43: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.statista.com/chart/14910/biggest-single-day-market-cap-losses/

Page 44: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.marketingcharts.com/charts/actions-taken-response-healthcare-advertising/attachment/kantarmedia-actions-in-response-to-healthcare-ads-july2018

Page 45: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

Consumers will look for cheap, safe waysto self-treat their conditions

Page 46: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.recode.net/2018/5/30/17385116/mary-meeker-slides-internet-trends-code-conference-2018

Page 47: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

http://www.pewresearch.org/fact-tank/2018/08/07/for-most-us-workers-real-wages-have-barely-budged-for-decades/

Page 48: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Screenshot from google trends report for meditation

Page 49: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Screenshot from google trends report for headspace (a brand of meditation app)

Page 50: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://techcrunch.com/2018/04/02/self-care-apps-are-booming/

Page 51: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.youtube.com/watch?v=gvj6voiH5S0

Page 52: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.seroundtable.com/google-medic-update-26177.html https://moz.com/blog/googles-august-1st-core-update-week-1

Page 53: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll have higher expectationsfor digital creative

Page 54: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.engadget.com/2018/03/15/google-pulled-over-3-billion-bad-ads-in-2017/

Page 55: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.cisco.com/c/en/us/solutions/collateral/service-provider/visual-networking-index-vni/complete-white-paper-c11-481360.html

Page 56: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.emarketer.com/content/global-ad-spending

Page 57: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.recode.net/2017/12/4/16733460/2017-digital-ad-spend-advertising-beat-tv

Page 58: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

TREND

You’ll move beyond website traffic

Page 59: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

Screenshots from google.com results for flu

Page 60: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://www.marketingcharts.com/digital/seo-82522/attachment/shareaholic-search-v-social-share-of-site-visits-mar2018

Page 61: You’ll spend more to improve the patient experience › wp-content › uploads › 2018 › ... · © 2018 The Guesty Corp. All rights reserved. TREND You’ll spend more to improve

© 2018 The Guesty Corp. All rights reserved.

https://voicebot.ai/2017/04/14/gartner-predicts-75-us-households-will-smart-speakers-2020/