YOUR PARTNER IN INTEGRATED BUSINESS COMMUNICATIONS

We’ve been a leader in innovative communications solutions for businesses of all types and sizes since 1993, when our company was launched with five employees and a vision for success. Today, NACR has 700 employees serving customers globally.

Our collaborative relationships with strategic technology partners like Avaya, Microsoft, Cisco, Aruba, and Extreme Networks allow NACR to integrate best-in-class hardware, software, and applications into all customer solutions. As part of ConvergeOne—a premier provider of technology and consulting services in the U.S.—we work alongside the other ConvergeOne companies to deliver:• Dataandstoragesolutions• Complexprogrammanagementandprojectmanagement• Contactcenterapplicationsandintegration

NACR provides all the resources you need to implement an end-to-end solution that will help your business excel. We even offer a growing portfolio of training courses and educational opportunities to help you build your administrative, technical, and applications proficiency.

THE EXPERTISE YOU NEED

NACR is one of the world’s leading independent integrators of comprehensive communications solutions and services—offering you a single source for everything from sales, assessment, design, and testing through implementation, hosting,managedservices,projectmanagement, training, and ongoing support.

UNIFIED COMMUNICATIONS

• Microsoft Gold Partner — communications, Lync MCM on staff

• DedicatedengineersspecializinginbestofbreedMicrosoft Lync and Avaya UC integration

• Helping customers maximize legacy investments and optimize their communications infrastructure

• Offering a broad range of Microsoft integration capabilities including: Voice, Video, Voicemail, IM, Presence, Conferencing

CONTACT CENTER

• DedicatedRegionalTeam,withanaverageof20+yearsof Contact Center industry and technology experience

• Expertise in integrating all Contact Center technologies, including Virtual Hold, Amcom and more

• All levels of Avaya Contact Center Certifications

• Focused on Customer Experience Management strategies and the application of Workforce Optimization and Business Intelligence solutions

• Thousands of Contact Center systems deployed

CONVERGED NETWORKS

• Experts in VoIP system deployments

• Completedover250SIP-basedprojects

• Dedicatedpre-andpost-salesengineerswithanaverage of10+yearsofexperienceinconvergednetworks

• Engineers certified in Avaya, Cisco, Extreme, Juniper, Aruba, Motorola and VMware

SMALL & MIDSIZED BUSINESS

• 1,400+AvayaIPOfficesinstalled

• 24by7ProactiveMonitoringandSupport

• Mobility solutions to help your customers on the go!

• DedicatedDesign,Sales,andImplementationteams

• Over550IPOfficedevelopmentpartnersforcustomized solutions, from video calling to multimedia contact centers

YOUR TRUSTED ADVISOR FOR THE RIGHT SOLUTION

Based on the needs of your business—its challenges, environment, customers, and goals—NACR creates a roadmap for integrating the best technology to meet those needs. With our knowledge, experience, and certifications across a broad range of products and applications, you can be sure your NACR solution will deliver all the capabilities you need today and tomorrow.

NACR Products and Solutions

MANAGED SERVICES

PROFESSIONAL SERVICESEnd-to-End

Services,Your Way

YOUR ADVOCATE FROM END-TO-END

As a full-service solution integrator, NACR offers a comprehensive and growing portfolio of professional and managed services to support your end-to-end communications needs—whatever they may be—for the long term.

From design through ongoing maintenance, NACR supports every solution according to your requirements. We have the flexibility to deliver precisely the services you need, your way—whether it’s a prepackaged plan, a customized offer, or a combination of the two. And whatever support you choose, help is always available from NACR—before, during, and after the sale—to realize cost efficiencies and return on investment across your business.

PROFESSIONAL SERVICES NACR offers professional services to support your communications over the long term, with offers such as:

•Projectconsulting,assessment,design,andimplementation

• Remote monitoring, ongoing maintenance, and repairs

• Social media consulting and custom development

• Network integration, on-site technician support, or anything in between

MANAGED SERVICES NACR Ovation Managed Services offers managed, hosted, and cloud-based services designed to keep multivendor solutions reliable and performing at their best. The benefits include:

• Industry-recognized ITIL-standard (Information Technology Infrastructure Library) offers that are modular and can be customized based on business needs

• The ability to transition tasks and assets to NACR’s highly certified experts, so your staff can focus on strategic initiatives and building a competitive advantage

• Replacing capital expenditures with predictable monthly operating expenses

• Redundant support from our two Managed Service Support Centers

Consult

IntegrateOperate

DesignOptimize

NACR Services Portfolio

2 Number of Managed

Service Support Centers that provide around-the-

clock support for our customers

40% Number of Fortune 100

customers that have chosen NACR

600 Certifications that NACR

team has earned

700Number of NACR

employees that are dedicated to putting

customers first

Quick Stats WE’RE THE PEOPLEWHO KNOW YOUR BUSINESS

OUR COMMITMENT TO YOUAtNACR,we’renotjustThe people who know communications®—we’re the people who know your business. We continually invest in our staff, who hold more than 600 industry-recognized certifications from Avaya, Microsoft, Cisco, Aruba, Extreme Networks, IBM and other technology leaders. That’s because our goal is to earn your trust as the advisor you can count on to deliver the very best communications technology and support. And the only way we can accomplish that is to understand your business from the ground up.

This commitment to truly knowing your business is what sets NACR apart and enables us to recommend end-to-end solutions and services that fit your business needs today and evolve along with your business tomorrow.

VISIT NACR.COM OR CALL US AT 888.321.NACR (6227) TO LEARN MORE.