Customer Support and

Content Services

Zendesk – Where

Content is Valued

Building Relationships

Bringing Support Into Context

We want your customers to

love working with you

Building Relationships

Bringing Support Into Context

We want your customers to

love working with you

Customer Experience Lifecycle

Bringing Support Into Context

Empower your Customers

Customer

Support

• Customer Self

Service

• Customer

Engagement

• Emphasizing the

person

Empowerment

Content

Solutions

• Relevant

• Branded

• Business targeted

• Shift to measurable

content

Bringing Support Into Context

Customer Support and

Content Services

Changing world for

authoring,

collaboration and

the cloud

Greater Demands of Content

Partners

Customer

Support

Sales and Marketing

Community

Bringing Support Into Context

In the “Old World”

Non Measurable

Lack of

Collaboration

Non Responsive

Inconsistency

Bringing Support Into Context

New World Must Be’s

Consistent

Responsive

Highly Relevant (80-20)

Collaborative

Measurable / Analytics

Bringing Support Into Context

Time to Focus on the Customer

Bringing Support Into Context

Suggestion: Put the User Experience a priority. Not the authoring

environment. The temperature gauge indicates:

A B C D

85%90%

30%

76%

A. Directly addressing

customer issues

B. User Experience (UX)

C. Authoring Environment (snippets, conditionals, variables)

D. SEO and Sales Tool

Knowledge Collaboration

Cloud

Help

Center

Customers/

Partners

Community

SMEs /

Authors

Internal

Depts

Bringing Support Into Context

Customer Support and

Content Services

Zendesk customer

support platform

Built with Users in Mind

Bringing Support Into Context

Agents ManagersCustomers

Zendesk builds software for

better customer service

Bringing Support Into Context

Context Introduces Diziana.com –

Design, Branding, Integration and Authoring

Bringing Support Into Context

Customer Support and

Content Services

Context

Services

Context Services

Zendesk Implementation & Licenses

Zopim Implementation & Licenses

Sabio Implementation & Licenses

Zendesk Help Center Design -

Diziani

Content Architecture/Authoring

Integration and Development

Solutions

Bringing Support Into Context

Selected Context Clients

Bringing Support Into Context

Bringing Support

into Context

Contacting Context

Steve Wiseman –

swiseman@context.co.il

0522- 341-957

Context.co.il

Diziana.com for ready-made Zendesk

Help Center themes

Bringing Support Into Context