ZIJA QUOC TE (VleT NAM)QUY TAc HOAT DONG• •

2015

C U'O'NG I: NHA PHAN PHOI/QUAN He CONG TY1. MI,JCDicH CUA cAc CHiNH SACH vA THU TI,JCNAy

Tai li$u nay phai duoc OOCtoan bo. MOi NM Phan Phoi Boc Lap cua Zija (sau oay goi la "Nha Phan Phoi") phai narnro C.3cQuy T.:§cHeat Bong nay (sau day goi la Quy tac Heat oong") va oong y tuan thu tat ea cac chinh sach quy oinhtrong ban Quy tac Heat oong nay. Cac Nha Phan Phoi phai tuan theo cac quy oinh cua Quy t.:§cHeat oong k~ tll' thaioi~m nhan duoc Ma So Nha Phan PhOi. Viec nop HQ'poong Tham gia Ban hanq Da cap va chap nnan bat ky khoanHoa Hong nao eau thanh viec NM Phan Phoi xac nhan rilng Nha Phan Phoi oa doe va oong y chiu rang buoc boiQuy t.:§choat oong nay. Tai lieu nay, xet toan bo, oU'Q'cap dl,lng ooi vai tat ea cac NM Phan Phoi t<;liViet Nam. TaiIi$u nay can Cll' vac Nghi Binh so 42/2014/NB-GP. TrU'ang hop eo xung oot phat sinh giCYaQuy t.:§cHeat oong va batky phu luc nao, cac oieu khoan cua phu luc se oU'Q'Cap dunq. Cac Nha Phan Phoi phai thU'ang xuyen xem xet Quyt.:§cHeat oong rnoi nhat khi oU'Q'cconq bo trong ThU' Vien Ho TrQ' tai www.myzija.com. Zija International, Inc. (GongTy va cac conq ty lien ket cua Gong Ty (gOi chung la Gong Ty"), la met Gong Ty kinh doanh rnanq lU'ai c6ng bo Quyt.:§cHeat oong oU'Q'cneu dU'ai oay. Tai lieu nay la met phan khonq tach rai cua HQ'poong tham gia ban hang da cap.Tai li$u nay duoc xay dl,mg nharn bao v$ cac quyen cua tat ea cac NM Phan Phoi va cung cap rnot khung thu tuc rorang trong pharn vi rna cac Nha Phan Phoi eo th~ boat oong hieu qua. Viec tuan thu Quy tac heat oong nay la oieub.:§tbuoc va se ho tro cho thanh cong cua Gong Ty va cac Nha Phan Phoi Doe LaP diro'i nhieu each thoc, bao gom:

A. Mang lai CO' hOi binh oang trong viec trao thuonq thong qua Chuonq Trinh Tra ThU'ang cua Zija.

B. Gung cap cho cac Nha Phan Phoi viec xac djnh va giai thich phu hop ve Chuonq Trinh Tra ThU'ang cua Zija.

c. Xac oinh cac moi quan h$ theo hop oong giCYaGong Ty va cac Nha Phan Phoi cua Gong Ty.

D. Gung cap cac yeu eau theo quy dinh va cung cap thong tin cu th~ ve cac chuonq trinh cho cac eo quan eo tharnquyen

E. Gung cap cho cac Nha Phan Phoi hU'ang d~n thong tin cho ho ve Quy tac Hoat oong rna ho phai tuan theo, ea veviec ho phai lam cOng nhu nhCYnghanh vi bi nqhiern cam.

F. Thiet laP eo sa o~ giai quyet van oe giCYacac Nha Phan Phoi va Gong Ty.

2. GIAI THicH, THl)'C THI PHAp LU~T, SU'AD61 vA TU' SO CHiNH SACH & THU TI,JC

A. Cac Quy T.:§cHeat Bong nay duoc oU'a vao va tao thanh rnot phan cua HQ'poong Tham gia Ban hang Da cap.HQ'poong Tham gia Ban hang Da cap, cOng nhu cac van ban va tai lieu oe cap trong ban Quy T.:§cHeat Bongnay, eau thanh toan bOcam ket cua cac ben lien quan oen noi dung chinh. Neu Gong Ty khong nhan duoc HQ'poong Tham gia Ban hang Ba cap Boc LaP trong vonq mU'ai b~n (14) nqay k~ tll' ngay ghi danh, Ghuy~n Hang TI,!'Bong ooi voi tai khoan moi 00 eo th~ bi huy bo, Ouyen Phan PhOi eo th~ bi tarn dll'ng/cham dut, va sec hoa hongva thU'ang eo th~ bi giCY1<;Ii.Quy tac Hoat oong va HQ'poong Tham gia Ban hang Da cap se oU'Q'CU'Utien trongvi$c xac oinh moi quan h$ giCYaGong Ty va Nha Phan Phoi.

B. Giai thich: Bat ky eau hai nao lien quan oen viec giai thich Quy tac Heat oong nay phai dtroc gCYitrue tiep choBo Phan Charn Soc Khach Hang Zija. Cac NM Phan Phoi chl eo th~ can Cll' vao y kien cua cac o<;lidi$n Bo PhanCharn Soc Khach Hang o~ giai thich Quy tac Heat oong nay. Cac Nha Phan Phoi khong oU'Q'ccan Cll' vac y kiencua ngU'ai lao oong cua bat ky bo phan nao khac cua Gong Ty hoac boi bat ky Nha Phan Phoi nao khac.

G. Thi hanh: Quy t.:§cHO<;ltoong se oU'Q'Cthi Mnh k~ tll' ngay oang tai. Quy t.:§cHO<;ltoong mai nhat va hi$n hanh seoU'Q'Coang tai trong ThU' Vi$n Ho TrQ' (Back Office) t<;liwww.myzija.com. Ghung toi khuyen nghi rang cac NhaPhan Phoi can truy cap www.myzija.commoithango~ki~mtracaccapnhat.Vi$cGongTykhongthl.!.chi$n batky quyen h<;lnnao theo Quy t.:§cHO<;ltoong nay ho~c HQ'poong Tham gia Ban hang Ba cap, nham b.:§tbuoc NhaPhan Phoi tuy$t ooi tuan thu, ho~c cho phep bat ky vi$c thay ooi cac oieu khoan nao se khong cau thanh SI,!'tll'ba ooi vai cac quyen cua Gong Ty yeu eau SI,!'tuan thu chinh xac Quy t.:§cHO<;ltoong nay. Khong co Mnh oong bitri hoan nao se ngan ngll'a Gong Ty thl,!'c hi$n Mnh oong 00 sau nay, vai oay ou hi$u Il,!'c.

D. VO Hi$u TlI'ng Phan: Quy t.:§cHO<;ltoong quy oinh trong tai li$u nay oU'Q'ccoi la rieng re. Tinh vo hi$u cua ho~ckhong co kha nang thl,!'c thi cua bat ky oieu khoan nao se khong anh hU'ang oen hi$u Il,!'cho~c kha nang thl,!'c thicua bat ky oieu khoan nao khac. Neu bat ky oieu khoan nao cua Quy t.:§cHO<;ltoong nay, ho~c vi$c ap dl,lng cacoieu khoan 00 ooi vai bat ky ngU'ai nao ho~c trU'ang hQ'p nao la vo hi$u ho~c khong co kha nang thl,!'c thi thinhCYngtrU'ang hQ'psau xay ra.

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Mot oieu khoan phu hO'P va tU'O'ng oU'O'ng se oU'O'Cthay the nharn thvc hien, trong chCmg muc eo the hO'P 1$va eo kha nang thuc thi, y ojnh va muc dich cua oieu khoan vo hieu va khonq eo kha nang thuc thi.

ii. Ph~m con lai cua Quy t,k Heat oong nay va viec ap dunq oieu khoan lien quan 00 ooi voi nhCmg ngU'&i hoactrU'&ng hO'P khac, se khong bj anh hU'&ng boi tlnh vo hieu hoac khong eo kha nang thuc thi 00 cOng nhU' tlnhvo hi$u hoac khong eo kha nang thuc thi 00 khong anh hU'&ng oen hieu lu'c hoac kha nang thuc thi cua oieukhoan lien quan hoac viec ap dunq oieu khoan 00 & bM ky lanh the tai phan nao khac,

E. SCra Dei: Cong Ty oU'O'c quyen duy nhat va re rang trong viec sCra oei Quy t~c Heat oong vao bat ky thoi oiemnao va se cong bo Quy tac Heat oong nay oe Nha Phan Phoi eo the kiern tra sau khi cac tai lieu nay oa oU'O'coang ky va phe duyet b&i eo quan eo tharn quyen Nha Phan Phoi se chiu trach nhiern tuan thu Quy tac heatoong nay sau khi Cong Ty cong ba, dU'ai bat ky hinh thuc nao. Cac sua oei se eo hieu Il,I'c va gia trj rang buocooi v&i tat ea cac Nha Phan Phoi sau khi Ccnq Ty c6ng bo dU'ai bat ky hinh thoc nao, thU'&ng oU'O'c cong bo chotat ea cac Nha Phan Phoi.

F. TCPbo va Ngo<;li 1$: Conq Ty, bciing toan quyen quyet dinh cua minh, oU'O'c quyen tCPbo met vi pharn hcac oU'a rnotnqoai 1$ ooi voi bM ky oieu khoan nao cua Quy tac Heat oOng. Bat ky yeu eau nao ooi voi rnot tCPbo noac nqoai1$ ooi Quy t~c Heat oong nay phai oU'O'c nop bciing van ban duy nhat cho Bo Phan Charn Sec Khach Hang. B<;Ineo the gCri yeu eau hoac bao cao cho BO Phan Charn Soc Khach Hang bciing email oenngan.nguyen@zijacorp.com, bciing fax oen 844-32008081, hoac theo thu oen: Cong ty TNHH Zija Ouoc rs, djachl kinh doanh: Tflng so 22, toa nha ICON4, 243A De La Thanh, Cflu Giay, Dong Da, Ha NOi. Chi eo can bo eotharn quyen cua BO Phan Charn Soc Khach Hang eo the trao tCPbo bciing van ban cua Cong Ty. Bat ky tCPbo naoduoc trao hoac nqoai 1$ nao oU'O'c oU'a ra b&i Conq Ty doi vai bat ky oieu khoan nao cua Quy t~c Heat oong sekhOng oU'O'C hieu la met su tCPbo ooi voi bat ky vi pharn sau 00 hoac be sung ooi vai Quy tac Heat oong hoacmot nqoai 1$ooi v&i bat ky ngU'&i nao khac,

G. Trong rnoi trU'&ng hO'P Conq Ty se khong chiu trach nhiern ooi voi bat ky Sl,I' tri hoan hoac khong thuc hien bat kynghia Vl,Jhose quyen nao cua minh trong tai lieu nay do bat ky luc IU'O'ng, Sl,l' kien lon, bao gem nhU'ng khOnggiai han &, cac tm&ng hO'P nhu hoa hoan, tCr vong, kh&i nghia, dlnh cong noac kho khan lao oong, gian doanchu6i cung Lmg cua Cong Ty, nghj dinh hoac I$nh cua Chinh Phu, hoac bat ky vi du nao khac ve su kien eo thedU'O'c coi met ea ch hO'P Iy la Thien Tai.

A. Cac Nha Phan Phoi Doc LaP cua Zija khonq phai la ngU'&i lao oong hoac o<;li dien cua NgU'&i Bao TrO' cua hohoac cua Cong Ty va khonq oU'O'c o<;lidien cho chinh ho, Cac Nha Phan Phoi khOng oU'O'c quyen mua ban, thamgia cac giao dich hoac hanh oong duoi bat ky hinh tturc nao thay mat cho Cong Ty. Ngoai ra, cac Nha Phan Phoikhong oU'O'c phep xac dinh Cong Ty la ngU'&i sCr dunq lac oong cua ho tren bat ky don, bieu mi3u hoac tai li$unao. Khong eo cam dean bciing van ban hoac bciing loi noi nao du'oc oU'a ra, du qua tuyen bo hoac ngflm ojnh, trCPtrU'&ng hO'P oU'O'c neu trong Quy t~c HO<;ltoong nay.

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3. TiNH TR~NG NHA PHAN PH61 VGI TU' CACH LA NHA THAu DOC LAP

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B. Vai tU' cach la cac nha thflu ooc laP, tat ca cac Nha Phan Phoi chju trach nhi$m ooi vai bat ky chi phi nao xuatphat tCPvi$c xay dl,l'ng hOac duy tri Tuyen DU'&i, bao gom nhU'ng khong giai h<;ln &: trach nhi$m ooi vai bM kykhoan phi, 1$ phi, bao hiem, nO', chi phi hO<;ltoong va thue cfln thiet nao, bao gem doanh so, thu nhaP, an sinh xahQi va thue that nghi$p. Cac Nha Phan Phoi tl,l' s~p xep gi& lam vi$c, phat trien kinh doanh cua minh va chjutrach nhi$m ooi vai tat ca cac rui ro va thua 16 kinh doanh co the xay ra.

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4. DANG KY LAM THANH VIEN .,l--.;;,;

A. Dieu ki$n tham giai. Lrng Vien khi tham gia vao h$ thong kinh doanh cua Cong Ty la cong dan Vi$t Nam co giay Chling minh

Nhan dan con hi$u Il,I'c theo quy ojnh cua phap luat;ii. Lrng Vi en phai tCP18 tuei tr& len. Ca nhan co nang Il,I'Chanh vi dan Sl,l' ofly ou;iii. Lrng Vien ngU'&i nU'ac ngoai, ngU'&i Vi$t Nam ojnh CU' & nU'ac ngoai phai co giay phep lao oong t<;liVi$t Nam

do CO'quan co th~m quyen cap;IV. Cong dan KHONG co tien an, tien Sl,I' ve cac toi cac toi san xuat, buon ban hang gia, quang cao gian doi,

kinh doanh trai phep, tron thue, ICPadoi khach hang, cac toi ve ICPa0130 chiem OO<;lttai san, l<;Im dl,Jng tinnhi$m chiem OO<;lttai san, chiem giCJ'trai phep tai san.

B. De oang ky lam thanh vien cua Zija, ngU'&i oang ky cfln thl,l'c hi$n cac bU'ac sau:i. Nop cho Cong Ty HO'P oeng Tham gia Ban hang Da cap oa ky, oU'O'c oien chinh xac, caP nhat va trung thl,l'c

cac thong tin ca nhan phu hO'P vai quoc gia trong 00 Nha Phan Phoi CU' tru hO'P phap va & quoc gia ZijadU'O'c phep hO<;ltoong; va

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ii. Trong tmcmg hop phap lu$t cho phep, cung cap blling chCmg nhan than dU'ai hinh thuc va phucnq thuc nhU'Cong Ty eo thll yeu eau

C. Khonq eo cac san pharn hU'&ng Hoa Hong nao trong BO Tai l.ieu Kh&i £)ong Zija. Khong eo viec mua san phamZija nao oU'Q'c yeu eau oll tr& thanh Nha Phan Ph6i £)oc Lap cua Zija va ngU'Cri nop don oong '1 riling cac eo hoihU'&ng thu lao theo Chuonq trinh tra thU'&ng 06i vo'i ho la ou.

D. Nha Phan Ph6i Tuyen Dunq eo nhiern Vl,Jcung cap cho Conq Ty ho so oung lien quan oem NgU'Cri Bao TrQ'va/hoac Vi Tri Ghi Danh cua Nha PMn Phoi moi tai thCri oillm ghi danh Nha PMn Ph6i rnoi. N~u, theo yeu eaucua Nha Phan Ph6i moi, Nha Phan Ph6i Tuyen Dunq hoan tat ho so ghi danh thay mat cho rnot Nha Phan Ph6irnoi, Nha Phan Ph6i Tuylln Dunq chiu trach nhiem darn bao riling Nha Phan Ph6i mol oa doe va oong '1 vai toanbO noi dung cua Quy t.k heat oong cua Cong Ty.

E. Cong Ty oU'Q'c qUYE~mtCJ>ch6i bat ky don nao, charn dCft cho phep Nha Phan Ph6i tarn thoi vao bat ky thoi oillmnao truoc khi nhan don g6c, oa ky va hoan chinh.i. Don nop qua Internet hoac oi$n thoai oU'Q'c XLY1'1ngay I$p tuc, nhU'ng sau 00 phai nop don g6c, eo cho ky

trong vonq mU'Cri b6n (14) nqay. Vi$c khonq cung cap ban sao cua m~u don oa ky trong thoi han nay eo thlld~n o~n viec Chuyen Hang Tl,J' £)ong 06i voi tai khoan rnoi bi huy bo, Ouyen Phan Ph6i bi tarn dCJ>ng/chamdCft va cac khoan Hoa Hong va ThU'&ng bi giCf lai,

ii. Cac con gLYi blling fax hoac email se oU'Q'C XLY1'1khi Ccnq Ty nhan oU'Q'c va eo thll oU'Q'c coi la ban g6c.Cong Ty yeu eau riling phien ban gLYi qua fax hoac email cua don oa ky phai duoc gLYi cho Conq Ty trongvonq mU'Cri b6n (14) nqay kll tCJ>ngay ghi danh.

iii. Moi Nha Phan Ph6i eo trach nhi$m thong bao cho Conq Ty ve bat ky thay obi nao anh hU'&ng o~n HQ'p oongtham gia ban hang da cap va/hoac bat ky thay obi nao sau 00 ve thong tin tai khoan anh hU'&ng o~n OuyenPMn Phci cua ban.

F. Cac tal khoan Nha Phan Ph6i gia mao, oang ky rnot ea nhan voi tU' each rnot Nha Phan Ph6i Qu6c T~ Zija rnakhOng eo Sl,J'xac nh$n/chap thuan cua he. hoac ghi thong tin met ea nhan tren Chuyen Hang Tl,J'£)ong ma khongc6 Sl,J'xac nh$n/chap thuan cua ho bi Cong Ty nqhiern cam va khong eo hieu luc, N~u phat hien tai khoan NhaPhan Ph6i gi6ng het nhau, tai khoan m& truoc oU'Q'c giCf lai va (cac) tai khoan c6n lai se bi xoa be. Bat ky khoanphi hoac chi phi nao ganh chiu b&i Cong Ty do cac vi pharn 06i vai Quy tac Heat oong se oU'Q'Cchuyen true ti~pcho ben eo trach nhiern.

5. QUY £)!NH CHUNG £)01 VDI NHA PHAN PHOI

A Moi Nha phan ph6i chi eo thll oang ky met ma s6 cho minh (theo oieu ki$n tal Ph~n 11,muc 2.1).

B. TrU'Crng hop Nha phan ph6i nao qua oCri, tu each Nha phan ph6i va tat ea nhCfng quyen lQ'i khac se oU'Q'c chuyengiao cho ngU'Cri thCJ>ak~ hop phap cua ngU'Cri 00. Conq ty se can nhac trong viec chuyen giao tu each Nha ph anph6i cho met hoac nhieu ngU'Cri thoa k~.

C. Bat cCf nha ph an ph6i ooc lap trong thCri gian hoat oong chl duoc phep chuyen giao tU' each Nha phan ph6i cuaminh cho ngU'Cri thCJ>ak~ hop phap & hang thua k~ thCf nhat bao gom: VQ', chong, cha oe, me oe, cha nuoi, menuoi, con oe, con nuoi cua ngU'Cri chet neu ngU'Cri 00 oam bao ou oieu kien tro thanh nha phan ph6i theo quy dinhcua Conq ty.

D. Nha phan ph6i khong the la cha, me, anh chi em ruot, vQ'/chong cua nhan vien cong ty. Sl,J' vi phc;lm do khonghillu bi~t ve quy oinh nay se d~n o~n vi$c tU' ca ch Nha phan ph6i se bi treo ngay.Trong tmCrng hQ'p nay, ngU'Cri baD trQ' Nha phan ph6i cOng co trach nhi$m. Cong ty se SLYdl,Jng nhCfng lu$t 1$ sau06i vai NgU'Cri baD trQ':- Trach nhi$m vai vi phc;lm I~n o~u, moi quyen hQ'p tac vai Nha pMn ph6i se bi oinh chi trong 3 thang.- Trach nhi$m vai vi phc;lm Ifln 2, moi quyen hQ'p tac vai Nha phan ph6i se bi oinh chi trong 6 thang.- Trach nhi$m vai vi phc;lm Ifln 3, moi quyen hQ'p tac vai Nha phan ph6i se cham dCft theo quy oinh cua phap

lu$tCong ty se ngay I$p tCfc ban hanh mot thU' tuyen eao ve vi$c nay tai eac Nha phan ph6i va gLYi tai NgU'Cri Bao

trQ' cua Nha phan ph6i bi phc;lt 00.

Tuyen b6 nay v~n oU'Q'c ap dl,Jng ngay ca khi cong ty phat hi$n ra ve cac hanh vi vi phc;lm sau khi nhan vien 00 oarCri khoi c6ng ty hOac mot ngU'Cri lien quan o~n mot Nha phan ph6i hOc;lt oong theo each noi tren oa tr& thanhnhan vien cua cong ty, trCJ>khi cong ty xem xet khac.

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E. Nha phan ph6i bi cam khuy~n khich cac Nha phan ph6i khac di chuylln, chuylln obi nhom.

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F. KhOng Nha phan phoi nao duoc phep gay ra nhCmg viec sau:

Ban sari pharn c6 gia thap hon so vcri gia ban le conq ty niern yet tai tCmg thoi aiem sau khi aa aang ky voieo quan c6 tharn quyen,N6i qua khi quanq cao, gicri thieu, tuyen ba, a~ cap san pharn voi thong ai$p khOng aung SI,/'that hoac khongc6 xac nhan cua bat ky tai lieu hO'P phap, khong xac ainh tren nhan san ph am hoac djch Vu.SLPa a6i gia ea, chat IU'O'ng, thanh phan cap ao, hinh tturc cua model, nguon goc san xuat, hoac so IU'O'ng sanpham trong kho cua conq ty trong bat ky trU'cyng hO'P nao.Ban hoac trU'ng bay cac san pham vcri y dinh ae ban cho cong chunq trong bat ky eo sa ban le thU'O'ng mai,trU'cyng hoc, khach san, trien lam thU'O'ng mai, trien lam, hO'P tac hoac cho phep ngU'CYikhac lam nhCmg viecnhu v$y, hoac cho ngU'CYikhac c6 cac san pharn ae ban lai.Ban san pharn cua cong ty cunq voi san pharn cua conq ty khac cunq chung hoac chia se Iinh Vl,/'C kinhdoanh. Khong ae khach hang phan van giQ>asan pharn cua c6ng ty voi san pharn cua conq ty khac,Giai thfch khonq aay au v~ hU'crng dan SLPdung va earth bao cua cac san pham aa oU'O'c xac oinh tren nhantrong cuoc thuyet minh san pharn. Tiep tuc SLPdung hoac gicri thieu cac san pharn ngay ea sau khi nhan thaykhong hO'P.T<;Io ra SI,/' bat hoa, thuc aay hoac tham gia trong viec thuc aay gay roi loan, bat 6n v~ moi truonq kinh doanhban hang true tiep, hoac thuc aay hanh vi vi pharn cac quy tac, quy dinh va dao ai.Pc.TU>choi xuat h6a don hoac xuat h6a don khong chfnh xac v~ gia tr] cho khach hang.

G. Nha phan phoi vi pharn quy ainh, I~ luat, thu tuc, thong bao, chfnh sach hay quy chuan dao ai.Pc, conq ty c6quyen thuc hi$n bat ky mot hay nhi~u hinh thoc ky luat sau: TU>canh cao cho aen tarn dlnh eh]; dlnh chi va charndi.Pt tu each Nha phan phoi cua Gong ty tuy theo tfnh chat rnuc ao vi pham.

H. TU>be tu each Nha phan phoiNha phan phoi c6 the charn di.Pt hO'P aong tham gia ban hang da cap (tU>be tU' ea ch Nha phan phoi) b~ngeach thong bao b~ng van ban cho cong ty truoc khi ch am dot hO'P aong toi thieu la 10 nqay lam viec,Nha phan phoi sau khi charn dut HO'P aong neu muon aang ky lam Nha phan phoi tra l<;Iithi phai aO'i toi thieu6 tMng ke tU>ngay charn di.Pt hO'P aong.

6. H~N CHt: TRO THANH NHA PHAN PHOI

A. Tat ea nhQ>ng ngU'CYinop don Nha Phan Phoi ea nhan phai a li.Pa tu6i thanh nien (thU'cyng la 18 tU6i) tai quoc gia

nO'i ho CU' tru.

B. LO'i fch Bong thoi: Nha Phan Phoi khong aU'O'c phep c6 100iich thu hU'ang aong thCYi hoac tham gia nhieu honrnot Quy~n Phan Phoi kinh doanhl ea nhan hoac t6 chuc. Nha Phan Phoi khonq aU'O'c phep khuyen khfch hoach6 tro 100iich aong thoi trong nhieu hon met Ouyen Phan Phoi kinh doanhl ea nhan hcac t6 chuc. LO'i ich thuthU'ang aong thoi bao gom nhunq khonq gicri han a cac 100ifch sau:i. Bat ky quyen sa hQ>uhoac 100ifch thu hU'ang nao true tiep hoac gian tiep trong met Ouyen Ph an Phoi voi tu

each la c6 aong, aoi tac, ben uy thac, ben thu hU'ang hoac ben c6 quyen 100ichfnh;ii. Bat ky SI,/'kiem so at hoac kha nang kiern scat nao aoi vcri rnot Ouyen Phan Phoi;iii. Bat ky viec nhan thu nhap true tiep hoac gian tiep nao xuat phat tU>met Ouyen Phan Phoi; SI,/' h6 tro cua VO'

hoac chong xuat phat tU>met Quy~n Phan Phoi; SI,/' h6 tro cua gia dlnh xuat phat tU>met Quy~n Phan Phoi;IV. Tiep can tai khcan ngan hang trong 06 Hoa Hong xuat phat tU>rnot Quy~n Phan Phoi aU'O'c chuyen vao; hoi;icv. Bat ky 100ifch tU'O'ng tl,/' nao khac oU'O'c duy tri trong mot Quy~n Phan Phoi.

G. VO'/chong hoi;ic NgU'CYisong nhU' VO' chong: Zija khong khuyen khfch Quy~n Phan Phoi kep trong cung mot hOgia ainh. Trong trU'cyng hO'P vO'/chong hoi;ic ngU'CYisong nhU' VO' chong cua mot Nha Phan Phoi mong muon trathanh mot Nha Phan Phoi, vO'/chong hoi;ic ngU'CYisong nhU' VO'chong phai aU'O'c b6 sung vao Gay Ghi Danh cuachong/vO' hoi;ic ngU'CYisong nhU' VO' chong. Neu vO'/chong hoi;ic ngU'CYisong nhU' VO' chong cua mot Nha PhanPhoi cO mong muon tra thanh mot Nha Phan Phoi thi vO'/chong hoi;ic ngU'CYisong nhU' VO' chong 06 phai nop oO'nae tra thanh mot Nha Phan Phoi thuoc NgU'CYiBao TrO' cua chong/vO' hoi;ic ngU'CYisong nhU' VO' chong cua ngU'CYi06 tru> khi Nha Phan Phoi cO aa c6 ft nhat mU'CYihai (12) thang khong hO<;ltoong nhU' quy ainh t<;li Muc 32, B vanh$n aU'O'c chap thu$n tU>Gong Ty.

D. Trong trU'cyng hO'P hai (2) Nha Phan Phoi sau 06 ket hon, Gong Ty khong yeu c8U cac Nha Phan Phoi tU>beQuy~n Phan Phoi cua mot trong hai ngU'CYi.Ghi trong trU'cyng hO'P nay, ca chong va VO' se aU'O'c phep giQ>l<;IicacQuy~n Ph an Phoi hi$n t<;licua minh. Van ban thong bao phai aU'O'c gLPicho Gong Ty trU'crc va/hoi;ic trong v6ng 30ngay sau khi ket h~n.

E. Neu mot ci;ip VO' chong aa ket hon c6 Quy~n Phan Phoi n~m giQ>chung Iy hon thi phai cung cap van ban thongbilo, bao gom ca chQ>ky c6 cong chi.Png cua ca hai ben cho Gong Ty neu ro cach thi.Pc Quy~n Phan Phoi aU'O'c

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quan Iy sau do. Neu khong, Cong Ty se xem ngU'Cri narn giCf tai khoan chinh la Nha Phan Phoi tiep tuc duy nhflthoac tai eo eau lai Ouyen Phan Phoi theo I~nh cua tea an. Cong Ty dU'O'c quyen tinh cho Nha Phan Phoi khoanphi tai te chuc. Cac nquyen tac nay cOng se dU'O'c ap dunq doi voi Ouyen Phan Phoi cua nhCfng ngU'Cri khong kethen, nhCfng ngU'Cri dong nop don.

7. TuAN THO COA NHA PHAN PH61

A Do hanh dong cua met Nha Phan Phoi c6 th~ dan den thiet hai kh6 xac dinh dU'O'c, Cong Ty duoc quyen duynhat ky luat, tarn dCrng hoac charn dLYt ngay lap tLYCbat ky Nha Phan Phoi Doc LaP nao c6 hanh dong c6 th~dU'O'c hi~u rnot each hop Iy la bat hop phap, trai dao dLYc, khong trung thuc, gian lan, nguy hai hoac duoi bat kyeach thLYC nao di ngU'O'c Quy tac Heat dong cua Cong Ty, HO'p dong Tham gia Ban hang Da cap, hoac TieuChuan D;;lO DLYC, bat k~ la hanh dong do nharn vac Conq Ty, Nha Phan Phoi Doc LaP khac hoac bat ky ngU'Crinao n6i chung hay khong.

B. Cong Ty c6 th~ charn dLYt Sl,J'cho phep met Nha Phan Phoi do nquyen nhan, bao gom nhU'ng khong gicYi han a:vi pharn Quy tac Heat dong nay, vi pharn doi vcYi bat ky cam ket nao dU'O'c dU'a ra trong HO'p dong Tham gia Banhang Da cap, hO$C bat ky tuyen bo hoac phat nqon sai nao duoc Nha Phan Phoi dU'a ra trong thoa thuan hoacbat ky bi~u rnau nao khac nhU' dU'O'c xac dinh boi toan quyen quyet dinh cua Cong Ty.

C. Nha Phan Phoi Dang Heat Dong (AD) la met Nha Phan Phoi c6 Doanh so tich luy ea nhan it nhat 40 PV. Neu Kyhi$n tai chua hoan thanh, va Nha Phan Phoi c6 PV nhU'ng dU'O'c ghi danh trong Chuyen Hang Tl,J'Dong, thi NhaPhan Phoi duoc coi la va duoc xem la Dang Heat DOng. D~ nhan Hoa Hong, Nha Phan Phoi phai la Dang HeatDong cho Ky Hoa Hong truoc d6 va Dang Heat Dong tai thoi di~m Ky Hoa Hong hien tai dang Van hanh. Neumot Nha Phan Phoi khOng heat dong trong rruroi hai (12) thanq, Nha Phan PhOi se bi charn dut va khong duochU'ang rnoi Ouyen Bao TrO', quyen Vi Tri Ghi Danh, Cap Bac dat dU'O'c va Nha Phan Phoi d6 se duoc dU'a rakhoi h$ thong.

D. Cong Ty se giam sat Sl,J'tuan thu cua Nha Ph an Phoi voi Quy tac Heat dong da xay dl,J'ng va conq bo. Di~u naybao gom nhU'ng khonq gicYi han a viec xem xet cac tal li$u quang cao, phuonq ti$n di$n tli va tai li$u dao taodU'cYibat ky hinh thLYCtrao dei nao, du la bang ban in, video, hay thong qua bat ky hinh thLYCtrao dei nao dU'O'cha tro bai, hoac di~n ra trong, bat ky phuonq tien truyen thong hoac rnanq lU'cYi nao ch~ng han nhU' Twitter,Facebook, YouTube, va tU'O'ng tu. Y kien cua Cong Ty v~ viec tuan thu khong duoc di~n giai hoac hi~u la viecCong Ty chap thuan, khong chap thuan hoac tan thanh, nhunq chl dU'O'c xem la yeu eau va/hoac canh bao cuaConq Ty doi voi Nha Phan Phoi trong viec tuan thu cac thoa thuan va Quy tac Heat dong da dU'O'c xay dl,J'ng giCfaNha Phan Phoi va Conq Ty.

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E. Phu hop voi cac thoa thuan va Quy tac Heat dong da dU'O'c xay dl,J'ng, BO Phan Charn S6c Khach Hang cuaCong Ty se quyet dinh lieu Nha Phan Phoi c6 vi pham HO'p dong Doc LaP hoac Quy tac Heat dong da dU'O'c xaydl,J'ng hay khong. Ket qua di~u tra se dU'O'c giCf bi mat giCfa Nha Phan Phoi bi cao buoc va Cong Ty.

F. TCrng Nha Phan Phoi phai chiu trach nhiern doc lap va dam bao viec tuan thu nqhiern chinh cua chinh minh doivoi Quy tac Heat dong da dU'O'c xay dl,J'ng va cac thoa thuan bang vi$c hi~u ro Quy tac HO;;lt dong va cac thoathuan, cOng nhU' cac quy che, luat, d;;lO luat va quy dinh cua lanh the tai phan nO'i Nha Phan Phoi thl,J'c hi$n hO;;ltdong kinh doanh cua minh. Vi$c khong tuan thu Quy tac HO;;lt dong nay c6 th~ bi xli Iy ky luat.

G. Cac Nha Phan Phoi phai tuan thu tat ca cac chi thi va yeu c8U thong tin tCr BO Phan Cham S6c Khach Hang cuaCong Ty v~ thCri gian va cach thLYCtheo yeu cau cua BO Phan Cham S6c Khach Hang. Nha Phan Phoi c6 trachnhi$m cung cap cho Cong Ty thOng tin lien h~ hi$n t;;li va dung, baD gom nhU'ng khOng gicYi h;;ln a: (cac) dia chi,(cac) so di$n tho;;li, (cac) so fax, (cac) dia chi trang thong tin di$n tli, va (cac) dia chi email d~ t;;lo di~u ki$n trao I.dei lien I;;lC kip thCri giCfa Cong Ty va Nha Phan Phoi. Cong Ty se khong chiu trach nhi$m doi vcYi eac tinh huong ,/phat sinh tCr trao dei lien I;;lC bi tri hoan, sai chi thi ho$c tra l;;li cho Cong Ty do thong tin sai ho$c khong caP nhatma Nha Phan Phoi da cung cap

H. BO Phan Cham S6c Khach Hang se phan hoi tat ca cac cau hoi do Nha Phan Phoi dang tai trong thCri gian scYmnhat c6 th~. Sl,J' tU' van do Bo Phan Cham S6c Khach Hang cung cap se khong dU'O'c hi~u la tU' van phap Iy vaNha Phan Phoi khong dU'O'c dl,J'a vao Cong Ty, hO$C bat ky bo ph an nao cua Cong Ty d~ nhan tU' van phap IyCac Nha Phan Phoi, neu can tU' van phap Iy, nen lien h$ vcYi luat suo tU' van theo ll,J'achon cua minh.

L Cong Ty dU'O'c quy~n ky luat Nha Phan Phoi do trao dei lien I;;lCkem va/ho$c gay phi~n ha doi vcYi Cong Ty, eacNha Phan Phoi vatho$c Khach Hang. Cac Nha Ph an Phoi se khong tham gia bat ky hanh vi trai phap luat nao.

J. Cac Nha Phan Phoi khong dU'O'c tham gia vao hanh vi t;;lo ra, sac chep ho$c I$p l;;li eac so li$u doanh thu hangthang, hang nam ho$c teng doanh thu cua Cong Ty trCr khi eac so li$u d6 dU'O'c Cong Ty cong bo rong rai.

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K. Cac Nha Phan Phoi c6 '1oinh huy hoai Quy tac Heat oong nnam thvc hien rnot each gian tiep nhCmg oiew bi camtrue tiep, se bi XLY1'1 ky luat nhu the chinh sach hoac quy che ap dunq oa b] vi pham. B<!lngtoan quyen cua minh,Cong Ty c6 quyen oieu chinh ThU'ong, Hoa Hong va/hoac Vi Tri Ghi Danh hoac tinh tranq cua met Nha PhanPhoi, va Tuyen Tren cua Nha Phan Phoi 06, la ngU'eribi anh hU'ong boi vi pharn.

8. XUNG DQT LOOIiCH

Cac Nha Phan Phoi cua Cong Ty c6 the tham gia trong cac cong viec kinh doanh ban hang true tiep, kinh doanh theornanq hoac ban hang oa cap khac (gOi chung la "kinh doanh theo rnanq") voi cac han che nhat oinh. £)e tranh xungoot IQ'iich va Sl)' trung thanh, neu met Nha Phan Phoi Il)'a chon tham gia vac rnot eo hOi kinh doanh theo rnanq khac,Nha Phan Phoi b] nghiem cam nhCmgoieu sau

A Nqhiern cam bat ky viec tuyen dunq hoac ghi danh thuc te hoac khong thanh nao ooi vai Khach Hang hcac cacNha Phan Phoi cua Cong Ty cho cac heat oong kinh doanh theo rnanq khac, hoac la true tiep hoac thong quamet ben thLr ba. £)ieu nay bao gom nhU'ng khong giai han 0: viec trinh bay hoac ho tro trinh bay heat oong kinhdoanh theo rnanq khac cho bat ky Khach Hang hoac cac Nha Phan Phoi cua Conq Ty nao, hoac khuyen khichrnot each re rang hay ngam dinh bat ky Khach Hang cua Cong Ty hay Nha Phan Phoi nao tham gia vac heatoong kinh doanh theo rnanq khac, Do c6 kha nang rat ton la xung oot se phat sinh neu met Nha Phan Phoi hoatoong cho hai chtronq trinh kinh doanh theo rnanq, Nha Phan Phoi c6 trach nhiern truoc het xac dinh xem lieu ooitU'Q'ngtiep can c6 phai la met Khach Hang cua Zija hoac Nha Phan Phoi khong tnroc khi tuyen dunq hoac ghidanh ooi tU'Q'ng06 cho met heat oong kinh doanh theo rnanq khac.

B. Trong thoi han rnuoi hai (12) thanq sau khi huy bo HQ'poong Tham gia Ban hang Da cap, Nha Phan Phoi cOkhong oU'Q'cphep tuyen dl,mg noac chao rno: bat ky Nha Phan Phoi hoac Khach Hang nao cua Cong Ty tham giac6ng ty kinh doanh theo manq khac, Neu quy dinh nay bi vi pharn thi thoi han khOng oU'Q'cchao rnoi se oU'Q'Cgiahan them met narn ke tU>ngay chao meri cuoi cunq ooi vai Nha Phan Phoi hoac Khach Hang. Mot chao moi c6the bao gom bat ky no Il)'c true tiep hoac gian tiep nao khuyen khich gia nhap hoac lam viec cho mot cong ty kinhdoanh rnanq lU'ai khac hoac thong tin trao ooi (bao gom email, oang tai true tuyen thong qua truyen thong xahOi...) ve eo hOi heat oong kinh doanh khac.

C. Nghiem cam san xuat hoac cung cap bat ky an pham, bang dia hoac tai lieu khuyen rnai c6 bat ky tinh chat naocho conq ty kinh doanh rnanq lU'ai khac oU'Q'cNha Phan Phoi hoac bat ky ben thLr ba nao SLYdl,mg oe tuyen dunqKhach Hang hoac cac Nha Phan Phoi cua Cong Ty ooi voi heat oong kinh doanh duoc thong nhat.

D. Cac Nha Phan Phoi £)oc L$p cua Zija khong oU'Q'cphep tham gia ban, chao ban hoac quang ba bat ky san pharncanh tranh khong phai cua Cong Ty cho Khach Hang hcac cac Nha Phan Phoi cua Conq Ty. Bat ky san pharnnao c6 cunq nh6m hang chung nhu San Ph~m cua Conq Ty duoc coi la canh tranh; ch~ng han, bat ky thucpharn bo sung an kieng nao c6 cunq nh6m hang chung nhu cac thuc pham bo sung an kieng cua Cong Ty, va dov$y 06 la rnot San Ph~m canh tranh, bat ke su' khac biet ve chi phi, chat IU'Q'ng,thanh phan hoac ham IU'Q'ngdinhdU'ong.

E. Nghiem cam chao moi (cac) san ph~m cua Conq Ty, hoac quanq ba Chuonq Trinh Tra ThU'ong cua Cong Ty,cunq voi bat ky san pham, dich VI,!,ke hoach kinh doanh, eo hoi hoac U'Uoai nao,

F. Nghiem cam chao rnoi (cac) san pharn, dich VI,!,ke hoach kinh doanh, CO'hoi hoac U'Uoai nao trong hoac ngaysau bat ky buoi hop, hoi thao, khai truonq, hoi nghi cua Cong Ty hoac sv kien khac cua Conq Ty.

9. VI PH~M QUY TAc HO~T DQNG: TRAcH NHleM GIAI TRiNH

A Conq Ty, b<!lngtoan quyen quyet oinh cua minh, oU'Q'cquyen ky lu$t, cham dLrt va/ho~c giCr li;ii viec thanh toanHoa Hong va ThU'ong cho bat ky Nha Phan Phoi nao vi phi;im bat ky oieu khoan nao cua HQ'p oong Tham giaBan hang £)a cap va Quy t~c HOi;itoong, cac sLYaooi, bo sung ho~c bat ky vi phi;im nao khac theo xac oinh cuaCong Ty sau khi thong bao cho Nha Phan Phoi. Viec cham dLrt Quyen Phan Phoi thu hoi bat ky va tat ca cacquyen theo HQ'poong Tham gia Ban hang £)a cap va ChU'O'ngtrinh Tra thU'ong va se c6 hieu Il)'c sau khi CongTy xac nh$n nhCrngvi ph<;lmn6i tren. Sau khi cham dLrt, Cong Ty oU'Q'cquyen tim kiem bien phap phap 1'1 cho batky boi thU'erng thiet hi;ii nao Cong ty oU'Q'cquyen hU'ong theo quy oinh cua phap lu$t va oU'Q'cuy quyen lien hevai bat ky cO' quan chinh phu nao chiu trach nhiem giam sat bat ky lu$t, quy che ho~c quy oinh nao ma NhaPhan Phoi c6 the oa vi ph<;lm.

B. Khi Cong Ty biet ve mot vi phi;im ho~c mot vi ph<;lmnghi nger, mot ho~c nhieu thu tl,!Csau oay c6 the oU'Q'Capdl,!ng trong qua trinh oieu tra, ma khong can truy 06i boi Nha Phan Phoi:1. Canh bao: B~t oau chinh thLrc thu tl,!CXLY1'1 ky lu$t Thong bao ve vi phi;im va yeu dIU cham dLrt hanh vi

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khong tuan thu dU'Q'cgCricho Nha Phan Phoi: Nha Phan Phoi phai thuc hien cac thay ooi cai chinh d~ tuanthu Quy tck Heat dong nay ve theri gian va each thoc theo quy dinh cua BO Phan Charn Sec Khach Hanghoac eo th~ phai chiu xCr 19ky IUatbo sung.

ii. Theri gian thCrthach: Nha Phan Phoi khong duoc phep duy trl tinh tranq lanh 0<;10,bi nqhiern cam to chirc cacbuoi hop ve CO' hOi kinh doanh, oe xU'ang hoac yeu eau thay doi NgU'eriBao TrQ'Ni Tri Ghi Danh va thuc hiencac thay doi thong tin trong trang tai khoan ea nhan tai Zija. Nha Phan Phoi se eo theri gian phan ba, oU'Q'CBOPhan Charn sec Khach hang quy dinh d~ thuc hien cac thay doi cai chinh va phai cam ket tuan thu Quy t~cHoat oong nay noac eo th~ phai chiu xCr 19ky luat bo sung. Thoi gian thCrthach khonq can tro rnot Nha PhanPhoi trong viec chap thuan cac yeu dIU thay doi NgU'eriBao TrQ'Ni Tri Ghi Danh do mot Nha Phan Phoi trongto chirc Tuyen DU'ai cua Nha Phan Phoi do dU'a ra.

iii. T<;Imdll'ng: Ngoai cac heat dong bi cam trong thoi gian thCrthach dU'Q'cneu tren day, Nha Phan Phoi con b]cam oc;lthang, nhan Hoa Hong va ThU'ang, nhan Chuy~n Hang Tl,J'£long, va bao tro cac Nha Phan Phoi rnot.Nha Phan Phoi eo sau muoi (60) ngay hoac it non theo yeu eau cua BO Phan Charn Soc Khach Hang o~thuc hi$n cac thay doi cai chinh va phai cam ket tuan thu Quy t~c Heat dong nay.

IV. Charn dot: Quyen Phan Phoi cua Nha Phan Phoi vi pharn bi charn dlit. Quy tac hop dong lien quan den vieccharn dot va nop hop dong 1<;Ii.

C. Cong Ty duoc quyen tinh tien phat, theo xac dinh cua BO Phan Cham Soc Khach Hang, doi voi Nha Phan Phoi vipharn tai bat ky giai doan nao cua qua trlnh xCr 19ky luat. Tien phat se duoc lay tU> Hoa Hong cua Nha PhanPhoi noac duoc tinh true tiep cho Nha Phan Phoi (phai tra bclingbat ky phuonq thirc nao rna Nha Phan Phoi oacung cap cho Cong Ty d~ thanh toan cho (cac) san pharn. TrU'erng hop Nha Phan Phoi khOng thanh toan tienphat trong vonq sau rmroi (60) nqay eo th~ d~n den tl,J'dong phai chiu rmrc xCr 19ky luat cao hon.

10. CHAM orrrA. Cac Nha Phan Phoi eo th~ tU>bo va charn dlit tai khoan cua minh vao bat ky theri di~m nao va vi bat ky 19do nao

bang each gCricho Cong Ty van ban thong bao ve 9 dinh charn dlit cua Nha Phan Phoi. Van ban thong bao phaidU'Q'Ck9 boi Nha Phan Phoi va bat ky ngU'eridong ncp don nao (neu ap dunq) va dU'Q'cgCriqua thir, fax hoac oiachl email cua chu tai khoan dU'Q'cluu tal Cong Ty truoc khi charn dlit hop dong toi thieu la 10 nqay lam viec

B. Nha Phan Phoi tU>bo met each tl,J'nquyen hOi du dieu kien duoc nop con lai vao bat ky theri di~m nao d~ trothanh rnot Nha Phan Phoi theo cay Bao TrQ'truoc day cua Nha Phan Phoi do.

c. Nha Phan Phoi b] Cong Ty charn dlit mot each khong tl,J'nguy$n eo nquyen nhan, hoac Nha Phan Phoi tU>bonhunq mong rnuon thiet laP met Quyen Phan Phoi mai theo mot NgU'eri Bao TrQ' khac thl eo th~ nop don lainhU'ng can phai dQ'i mU'eri hai (12) thanq sau theri gian Nha Phan Phoi tU>boo Trong thoi gian oQ'i mU'eri (12)tnanq, Nha Phan Phoi 00 khong oU'Q'ctham gia vao bat ky hoat dong kinh doanh nao tai Conq ty (du la choQuyen Phan Phoi cua ban hoac Ouyen Phan Phoi met ngU'erikhac). Theri gian dQ'i mU'erihai (12) thang b~t dtluk~ tU>ngay Nha Phan phoi co giao dich cuoi cung t<;liCong ty, sau khi BO Phan Cham Soc Khach Hang nhanoU'Q'cthong baG cham dlit bclingvan ban tU>Nha Phan Phoi.

D. Sau khi mot tai khoan bi cham dlit, tai khoan do se bi xoa khoi h$ thong.

E. Sau khi tai khoan cua Nha Phan Phoi da bi cham dlft, du la tl,J'nguy$n hay khong tl,J'nguy$n, Nha Phan Phoi cOphai thoi khong dU'Q'cgiai thi$u minh la mot Nha Phan Phoi cua Cong Ty.

F. Nha Phan Phoi bi cham dlit, sau khi nop dO'n l<;Iixin lam Nha Phan PhOi, se dU'Q'Ccoi mot Nha Phan Phoi mai..Nha Phan Phoi 00 se khong oU'Q'cgiCPl<;Iibat ky quyen trU'ac day nao ve Hoa Hong, Xep H<;Ing,vi tri Tuyen DU'aihOacvi tri trong bat ky tuyen dU'ai trU'ac day nao va phai dU'Q'cSl,J'chap thuan cua Cong Ty.

11. GIAI QUY~T TRANH CHAp

A. Vao tu>ngtheri di~m, cac bat dong hOac tranh chap co th~ phat sinh giCPaNha Phan Phoi lien quan oen vi$c tuanthu Quy t~c HO<;ltdOng. £lieu quan trong la eac van oe tranh chap giCPaeac Nha Phan Phoi phai dU'Q'cgiai quyetngay giCPacac Nha Phan Phoi, ma khong can Sl,J'can thi$p cua Cong Ty, thOng qua thu tl,lCoU'Q'cmo ta dU'ai day.

B. Cac Nha Phan Phoi phat hi$n vi$c vi ph<;lmQuy t~c HO<;ltdong ctln de caP (cac) vi ph<;lmdo cho Nha Phan PhoioU'Q'ccho la co vi ph<;lm.Vi$c trl,J'ctiep lien h$ Nha Phan Phoi se giai quyet dU'Q'chtlu het moi van de, vi htlu heteac vi ph<;lmla do thieu hi~u biet ve Quy t~c HO<;ltdOng. Neu thu tl,lCnay khong giai quyet dU'Q'Cvan de, ctln phaibaG eao ngU'erivi ph<;lmdo cho Nha Phan Phoi Tuyen Tren cua hO co xep h<;lnglanh d<;locao cap (tU>danh hi$uNgoc Ll,lc Bao tra len), cung vai van ban trinh bay chi tiet vi ph<;lm(ch~ng h<;lnngay, nhan chling ...).

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C. Tnronq hop Nha Phan Phoi Tuyen Tren khong giai quyet duoc van oe, noac neu hai (2) ben tranh chap eo cacNha Phan Phoi eo Xep Hanq Lanh £lao Cao Cap khac nhau (Nqoc t.uc Bao tra len) thi eo thE§oU'a van oe ra BOPhan Charn Soc Khach Hang thong qua email hoac biing van ban. Neu tranh chap lien quan oen Cong Ty v&i tueach la cac ben trong hop oong tham gia ban hang oa cap thi hai ben se cunq nhau ban bac giai quyet tranhchap tren tinh than hoa giai, hop tac truoc khi tien hanh bat ky viec tranh chap c6ng khai nao thong qua viecthuc hi$n bat ky hanh oong nao tim kiern SI,J'can thiep cua CO'quan phap 19val hoac tronq tai.

D. Sau khi eo thong bao vi pharn, Cong Ty eo thE§trao ooi 9 kien v&i bat ky ngU'oi nao, tal bat ky thoi oiE§mnao, lienquan oen bat ky vi pharn b] cao buoc nao ooi voi HQ'poong va/hoac Quy tac Heat oong nhu eo thE§can thiet oE§tien hanh met cuoc oieu tra. Theo yeu eau cua Cong Ty, Nha Phan Phoi phai cung cap tat ea ho so lien quantrue tiep den vi pharn b] cao cuoc cho Cong Ty. Sau khi hoan tat rnot cuoc oieu tra, Cong Ty eo thE§thong baocho cac Nha Phan Phoi eo lien quan ve viec phan XIYcac van oe lien quan oen vi pharn b] cao buoc. Bat ky thongtin nao oU'Q'cxac dinh trong met trong qua trinh XIY19tranh chap se oU'Q'ccoi la bi mat, nqoai tnr trU'ong hoptrong 00 Nha Phan Phoi b] cao buoc oa bi xac dinh la vi pharn phap luat hien hanh tal Viet Nam. Viec Conq Tykhonq yeu eau hoac ngay tU>oau nhan ho so khong eo nghia la Cong Ty tU>bo quyen nhan thong tin va/ho~c hoso 00 vao met nqay sau 00.

E. Neu cac tranh chap khong thE§giai quyet biing viec hoa giai, truronq 1U'Q'ngthi cac ben lien quan eo thE§tl,J'do SlYdunq bat ky phuonq thuc giai quyet nao theo quy dinh cua phap luat nha nuoc Viet Nam.

F. Cac Nha Phan Phoi vi pharn bat ky Quy t~c Heat oong nao eo thE§diroc yeu eau ngu>ngviec quanq cao, Mu huytai li$u khong du'oc phep, g6' bo cac dau hieu xarn pharn, ng~t ket noi oi$n thoai khong dung djch VI,Jchuyen tiepva/ hoac bat ky bien phap kh~c phuc lien quan nao khac, Ngoai ra, uy quyen Nha Phan Phoi eo thE§bi huy bo.NhCrngngU'oi vi pharn se chiu trach nhiern truoc Conq Ty ooi voi bat ky thiet hai nao, bao gom phi luat SU'xuatphat tU>cac vi pharn.

12. YEU cAu £)~C BleT

A Conq Ty cung cap nhieu dich VI,Jcho cac Nha Phan Phoi rna khong tinh phi; tuy nhien, cac Nha Phan PhoithU'ong yeu eau can them thoi gian va no Il,J'coE§hoan tat. Cac yeu eau trong rnuc nay bao gom cac ban sac biennhan, giay to, thOng tin chi tiet ve ThU'ang phai oU'Q'ctinh toan hoac trich luc, nqhien ciru, yeu eau tU>eo quanhCruquan, yeu eau ngu>ngthanh toan, phat hanh lai thanh toan. Cac yeu eau nay va cac yeu eau oac biet khacoU'Q'coU'a ra cho Nha Phan PhOi a rnuc phi thvc te bao gom, nhunq khong gi&i han a: phi ngan hang, chi phisac chep tai lieu, phi phap 19,phi ke toan ..

B. Cac Nha Phan Phoi eo thE§dtroc yeu eau cung cap xac nhan eo chCrk9 ve cac yeu eau conq viec oac biet truockhi cac yeu eau 00 oU'Q'cb~t oau. Neu rnot dich VI,Jo~c biet duoc yeu eau do loi rna Conq Ty gay ra, cac thay ooiooi vo'i yeu eau nay eo thE§duoc tU>bo.

13. HO TRQ' NHA PHAN PH61 £)I~U HANH (EDS)

A Ho TrQ' Nha Phan Phoi £lieu Hanh (EDS) la met dich VI,Jdoanh nghi$p cung cap cho tat ea cac Nha Phan Phoi Oatdanh hieu tU>Ngoc t.uc Bao tro len, Nha Phan Phoi 00 duoc chl dinh la met oai dien EDS khong OOCquyen £lE§lien tuc tiep can EDS, Nha Phan Phoi phai duy trl danh hieu Vanq hai (2) chu ky cua moi ky

B. EDS se nhi$t tinh ha trQ' eac Nha Phan Phoi trong vi$c Oat oU'Q'coieu ki$n toi U'Ucua minh; tuy nhien, tat ca cackhoan Hoa Hong se can cli vao oieu ki$n cua Tuyen DU'&i oU'Q'ctinh toan, theo xac dinh cua Cong Ty va khongphai la chlic danh oU'Q'cneu bai eac oai di$n Ho TrQ' Nha Phan Phoi £lieu Hanh. EDS co thE§khong oU'a ra baooam nao lien quan oen danh hi$u hOac xep hang cua Nha Phan Phoi ma se co gia tri rang buOc.

14. CHiNH SACH QUY~N RIENG TU'

A. Moi thong tin oU'Q'ccung cap bai mot NgU'oi tham gia tren HQ'poong Tham gia Ban hang £la cap se oU'Q'CSlYdl,JngoE§taO laP tai khoan cua NgU'oi Tham gia va cho eac hOat oong khac cua chu sa hCrutai khoan 00. Thongtin nay se khong oU'Q'cSlYdl,Jngcho bat ky ml,JCdich nao khac.

B. Moi thong tin do Cong Ty n~m giCr lien quan oen Tuyen DU'&i, Pha H$, va/ho~c Vi Tri Ghi Danh, cua eac NhaPhan Phoi £loc LaP la tai san cua Cong Ty. Do vaY, nhCrngthong tin 00 la bao mat va ooc quyen. Nha Phan Phoitiep tl,JCoU'Q'cquyen hOac quyen sa hCrulien quan oen va/hoac dCr li$u. Cac Nha Phan Phoi phai coi thong tinnay la bi mat va tai san ooi v&i Cong Ty. Vi$c mot Nha Phan Phoi SlYdl,Jngkhong oung va trai phep thong tin nayco thE§dan oen vi$c cham dlit va/hoac bat ky che tai phap luat nao khac ooi v&i Cong Ty.

C. Biing vi$c ghi danh Nha Phan Phoi, NgU'oi NOp£lO'n uy quyen cho Cong Ty tiet 10thong tin lien h$ oU'Q'ccung9

'.Y.;oG

cap chi cho nhCmg NgU'CYiBao TrQ' cua Nha Phan Phoi do. Thong tin nay se dU'Q'C cung cap chi cho rnuc dichkinh doanh va se khong duoc cung cap cho b~t ky ben nao khac, kll ea cac Nha Phan Phoi ouec Te Zija.

D. Conq Ty se cung cap thong tin xli Iy dCPlieu va cac bao cao glii Nha Phan Phoi lien quan den tb chirc kinh doanhTuyen DU'&i cua Nha Phan Phoi do (thong tin nay khong bao g6m thong tin ea nhan ch~ng han nhU' Ma SoThue). Nha Phan Phoi d6ng y r~ng Nha Phan Phoi se khong tiet 10 thong tin true tiep hoac gian tiep cho rnot benthLr ba (kll ea cac Nha Ph an Phoi Oucc Te Zija khac) cOng nhu khong sli dunq thOng tin dll canh tranh true tiephoac gian tiep voi Conq Ty. Nha Phan Phoi d6ng y r~ng thOng tin nay la va se tiep tuc la tai san cua Conq Ty.Bat ky vi pharn nao doi voi yeu dIU bao mat la eo sa dll charn dtrt. Chinh Sach Quy~n Rieng TU' tiep tuc eo hi$uluc ngay ea sau khi mot Nha Phan Phoi ll,J'achon tU>be Ouyen Phan Phoi cua minh va khong dU'a ra nqoai 1$chochinh sach nay.

15. QUY~N PHAN PH61 D61 VDI T6 CHlrC

Theo quy djnh cua Nghi djnh 42/2014/ND-CP, Conq ty Zija chi ky hop d6ng tham gia ban hang da cap v&i cac NhaPhan phoi voi tU' each ea nhan, khong ap dunq voi cac tb chuc eo tu each phap nhan.

16. BAN HO~C CHUY~N GIAO QUY~N PHAN PH61

A. Vi Trl cua Nha Phan Phoi Khong Heat Dong thuoc sa hCPucua Zija International va se bi charn dirt va xoa be kheieo sa dCPlieu true tiep sau mU'CYihai (12) thanq Nha Phan Phoi khonq heat dOng.

B. Tnr khi Nha Phan Phoi khOng heat dong, da bi tarn du>ng/ch~m dut, hoac dang bi di~u tra v~ kha nang vi pharnquy dinh cua thoa thuan nay, Nha Phan Phoi eo thll ban, chuyen nhuonq hoac dU'&i hinh thuc khac chuyen giaoquyen hoac cap bac chi sau khi nhan duoc van ban chap thuan re rang cua Cong Ty. Ca nhan dU'Q'C chuyennhU'Q'ng eo day du cac danh hi$u, h$ thong va doanh so dillm san c6 trong tai khoan chuyen nhU'Q'ng nhunqkhong dU'Q'C la nha Phan Phoi cua Zija trong vonq mU'CYihai (12) thanq truoc do va se phai tham gia cac khoadao tao eo ban nhir nhCPng ngU'CYim&i bat dau tham gia ban hang da cap voi Zija.

C. Neu rnot Nha Phan Phoi nh$n dU'Q'c d~ nghi hop phap tU>rnot ea nhan dll mua Ouyen Phan Phoi cua Nha PhanPhoi do, Nha Phan Phoi phai thong bao cho Cong ty b~ng van ban v~ lQ'i ich cua minh trong viec ban OuyenPhan Phoi cho met ea nhan khac, va phai dU'a vac cac di~u khoan cua d~ nghi hop phap do. Cong ty giCPquyenU'U tien mua thLr nhat trong viec mua lai Ouyen Phan Phoi theo cac di~u khoan quy dinh doi voi Nha Phan Phoitrong vonq mU'CYi(10) nqay lam viec. Neu Zija quyet dinh khOng mua lai Ouyen Phan Phoi, Nha Phan Phoi lienquan dU'Q'c tl,J'do tien hanh viec ban, phu thuoc vao cac di~u khoan dU'Q'c neu trong tai li$u nay.

D. Dll chuyen nhU'Q'ng rnot Quy~n Phan Phoi, Nha Phan Phoi phai la Dang Hoat Dong va a tinh tranq tot v&i CongTy. Mot Nha Phan Phoi dang hi$n hCPukhonq dU'Q'c phep mua lai bat ky phan heat dong kinh doanh nao tU>Nha

Phan Phoi khac. Ngoai ra, cac tai li$u sau day phai dU'Q'c nop cho Cong Ty: )i. Thea thuan b~ng van ban, eo ghi nqay, da ky va eo cong chLrng (hoac tU'O'ng dU'O'ng) giCPa ben chuyen J

nhU'Q'ng va ben nhan chuyen nhuonq.ii. HQ'p d6ng Tham gia Ban hang Da c~p moi doi voi ngU'CYidang mua lai vi tri cua ngU'CYichuyen nhU'Q'ng.iii. Phi xli Iy chuyen nhU'Q'ng 2,000,000 VND. Quy~n Phan Phoi se dU'Q'C chi dinh v&i rna so Nha Phan Phoi

moi.nhunq van se cunq vi tri NgU'CYi Bao TrQ'Ni Tri Ghi Danh nhu' truce khi chuylln nhU'Q'ng dU'Q'c ch~pthu$n.

E. DO'n xin ban ho~c chuylln nhU'Q'ng quy~n sa hCPuse dU'Q'Cxli Iy trong vong 10 ngay lam vi$c (phu hQ'p v&i eacml,lC 16.D(i - iv).

F. Quyen Phan Phoi co giao dich ban hOac chuylln nhU'Q'ng da dU'Q'c ch~p thu$n khong hoi du di~u ki$n la motQuy~n Phan Phoi m&i. NhU' v$y, Quy~n Phan Phoi dU'Q'c mua khong hOi du di~u ki$n dll, ho~c dap Lrng di~u ki$nhU'ang cac lQ'i ich sau day: ThU'ang DO'n Hang Dau Tien ho~c hU'ang them mU'CYilam phan tram (15%) hoa h6ngnhom.

G. Nha Phan Phoi ban vi tri cua minh se khong hoi du di~u ki$n dll dU'Q'c xet lai la Nha Phan Phoi trong mot ky itnh~t la mU'CYihai (12) thang kll tU>khi Nha Phan Phoi khong hOat dong sau khi Cong Ty ch~p thu$n vi$c ban doNeu mot Nha Phan Phoi gia nh$p lai, Nha Phan Phoi do se khong dU'Q'c phep tuylln dl,lng tU>dOi nhom cO cuaminh va vi$c tuylln dl,mg nhU' v$y se la ca sa dll ch~m dLrt ngay I$p tLrC Quy~n Phan Phoi.

H. Cong Ty se khong ch~p thu$n b~t ky vi$c ban ho~c chuylln nhU'Q'ng nao neu Cong Ty biet r~ng Quy~n PhanPhoi lien quan dang phai chiu I$nh cua toa an ho~c co vi pham v~ thue

I. Neu mot Nha Ph an Phoi thay dbi vinh vien quoc gia CU' tru cua minh, thay dbi do se dU'Q'Cxem la vi$c ban ho~c10

cnuyen nhU'oong. MOi Quy t~c Heat dong va cac khoan phi lien quan den viec ban hoac chuyen nhU'oong dU'ooc apdunq. Nha Phan Phoi se chju trach nhiern tuan thu rnoi Quy tac Heat dong va cac phu luc quy dinh CI,I th~ choquoc gia CU' tru rnoi.

J. Cac Nha PMn Phoi phai tuan thu cac han che dU'ooc mo ta trong phan Charn DCPt tai Muc 10 cOng nhu cac Quytac Heat dong khac.

17. HOy BO MQT QUY~N PHAN PHOI NAM GIO' CHUNG

Viec huy be Ouyen Phan Phoi duoc narn giO>chung phai dU'ooc thuc hien theo each thuc khOng lam anh hU'ang denthu nhap hoac Iooi lch cua cac t6 chuc Tuyen Tren va Tuyen DU'oi cua Quyeln Phan Phoi duoc xem xet. Cac NhaPMn Phoi can xem xet nhO>ng noi dung sau khi quyet djnh lieu viec huy be Ouyen Phan Phoi nam giO>chung haykhonq:

i. Sau khi huy be Quyeln Phan Phoi narn giO>chung, btlt ky chu sa hO>uchung nao c6 th~ Van hanh Quyeln PhanPhoi, nhU'ng cac chu sa hO>uchung khac phai tCPbe cac quyen va Iooi Ich trong Quyen PMn Phoi.

ii. Viec huy be se khonq bao gbm kern theo viec phan chia hoac phan b6 lai t6 chirc Tuyen DU'oi doi voi QuyenPhan Phoi narn giO>chung.

iii. Hoa Hbng Tuyen Tren se khong bi chia tach giO>acac chu sa hO>uchung.

18. NHA PHAN PHOI TO' VONG

Trong trU'ang hoop Nha Phan Phoi tli vong thi cac quyen cua Nha Phan Phoi se dU'ooc chuyen nhU'oong cho ngU'ai kenhiern hoop phap theo quy dinh cua phap luat, Gong Ty yeu eau cac ban sac c6 xac nhan gitly chunq tli (hoac bao CaDcua bac si) va di chuc, lenh tea an c6 xac nhan hoac hb sa phap Iy phu hop khac truoc khi chuyen nhuonq c6 hieuIl,I'c. Cac ben ke nhiem c6 Iooi lch phai tuan thu cac yeu eau cua chucnq trinh va pha: tuan theo Quy tac Hoat dongnay. Sau khi thong bao ve viec tli vong, Gong Ty duoc quyen thanh toan vao phan di san cua Nha Phan Phoi da chet,

CHU'O'NG 11:DO'N D~T HANG -1

19. THAY DOl V~ GIA .~

Gong Ty dU'ooc quyen thay d6i gia ban san ph~m Thay d6i gia bao gbm, nhunq khOng gioi han a: thay d6i gia sanpharn, thay d6i PV va di~m, thay d6i gia tai lieu phu tro, thay d6i gia Van chuyen va boc da, va bM ky thay d6i gia naokhac ma Gong Ty cho la can thiet. Thay d6i ve gia c6 hieu Il,I'c sau khi dU'ooc eo quan c6 tharn quyen phe duyet vadU'ooc Gong ty cong bo cong khai va thong bao toi Nha phan phoi.

.x

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20. THO Tl,JC D~T HANG

A. Cac don d~t hang san pharn c6 th~ dU'ooc d~t theo cac phU'O'ng thoc sau day:i. Bien thoai, G6 th~ d~t hang qua dien thoai bang each gOi Bo Phan Charn S6c Khach Hang theo so (mi~n phi)

+844 32068686ii. Glii thu. B~ glii thu d~t hang, glii met Mau B~t Hang hoan chinh va thanh toan day du cho: Gong ty TNHH

Zija Quoc re, tang 22, toa nha IGON4 , 243A Be La Thanh, Bong Da, Ha Noiiii. Fax. G6 th~ d~t hang qua fax theo so + 844 32008081iv. Internet. G6 th~ d~t hang tren Internet thong qua Tai khoan ea nhan tai Zija khi dang nhap tai dla chi

www.myzija.comv. LYng dl,lng Cuoc Song Khong Gioi Han G6 th~ d~t hang thong qua CPngdunq Cuoc Song Khong Gioi Han tren

Apple Store cho ngU'ai sli dunq iPhone va Google Play Store cho thiet bj Android.

B. Ban hang d~t qua fax va dU'ang buu dien phai dU'ooc glii bang each sli dunq Mau Ban B~t Hang Ban Buon cuaNna Phan Phoi hien hanh. Phi quan Iy va Van chuyen dU'ooc tinh theo dja di~m; lien he Djch VI,I Khach Hang d~biet thong tin lien quan den tCPng khu VI,I'CCI,I th~. Thong thU'ang Gong Ty se chuyen hang h6a tren Co' sa dadU'ooc thanh toan truoc. Neu Nha PMn Phoi chon pluronq phap Van chuyen khac phuonq phap Mu chuan chokhu vue cua minh, thi Nha Phan Phoi d6 se phai chiu phan chenh lech chi phi Van chuyen.

G. B~ nhan dU'ooc khoan tin dl,lng Doanh So Ca Nhan (PV) trong met Ky nhtlt djnh, phai d~t hang tai Van PhonqGong Ty vao ngay kh6a s6 nhu da ky ket. Cac don d~t hang qua dU'ang buu dien se dU'ooc xli Iy vac ngay nhandon hang tal Van Phonq Gong Ty chu khonq theo nqay d6ng dtlu bU'u dien.

11

"

21. D!CH VI,I NH~N HANG TRI,I'C TI~P

TnPang hop c6 s~n dich vu Nhan Hang True Tiep, Nha Phan Phoi c6 th~ oen nhan don hang cua minh. Cong Ty sechuyen (cac) San Pharn OLPQ'cdanh d~lU "nh$n true tiep" neu Nha Phan Phoi khonq oen nhan san pharn trong v6ngrnuoi (10) ngay lam viec k~ tLPnqay Chuyen Hang Tl,J'Dong theo ke hoach hoac vao cuoi thanq duonq lich, tuy thuocthoi oi~m nao gan nhat. Phi van chuyen ap dunq se OLPQ'Ctinh vao bat ky phLPO'ng phap thanh toan nao ghi tren Taikhoan oang ky cua nha Ph an PhoL

22. CHU'O'NG TRiNH CHUY~N HANG TI,I' DONG (AS)

A. Nha Phan Phoi c6 th~ chon ea ch tham gia vac ChLPO'ng Trinh Chuyen Hang Tl,J' Dong (AS). Chuyen Hang Tl,J'Dong giup Nha Phan Phoi b~ng each darn bao r~ng ho luon c6 ILPQ'nghang mong rnuon rna khong can phai o~thang trong khoang thoi gian bon (4) tuan. Xem lich b~n tuan lien tiep tai ThLP Vien Van Ph6ng Ho TrQ' o~ bietthem thong tin. C6 mLPai ba (13) ky b6n tuan moi narn. D~ thiet I$p don hang Chuyen Hang Tl,J'Dong sau khi ghidanh ban oau, Nha Phan Ph6i phai thong bao cho Cong Ty biet s6 ILPQ'ngsan pharn can chuyen trong Ky b~ntuan, phuonq phap thanh toan ap dl,lng va tuan nao trong Ky b~n tuan 06 rna ho mu6n nhan don hang ChuyenHang Tl,J'DOng. C6 th~ thiet I$p Chuyen Hang Tl,J'Dong tai thai oi~m oang ky qua oien thoai, fax hoac don oangky b~ng giay. Tai khoan Chuyen Hang Tl,J' Dong se OLPQ'Ctinh vao ngay don hang OLPQ'cxCI' Iy o~ cnuyen di. Cacdon hang Chuyen Hang Tl,J'Dong OLPQ'cxCI' Iy va chuyen oi vac ngay oau lien va nqay th(Y hai cua moi chu ky, tnrkhi Nha Ph an Phoi c6 yeu eau khac.

B. Sau khi thiet I$p Chuyen Hang Tl,J' Dong (AS), Nha Phan Ph6i se nhan hang Chuyen Hang Tl,J' Dong vac moi kybon tuan, bat k~ Khoi LLPQ'nghang rna Nha Phan Ph6i oa o~t tai cac thai oi~m khac cua bat ky thanq nao,

C. TLPChoi San Pharn: Neu Nha Phan Ph6i tLPch6i bat ky don hang San Pharn nao rna khong phai do loi cua CongTy, viec tLPch6i nay c6 th~ coi la eo sa o~ huy Chuyen Hang Tl,J'Dong cua ho, oieu nay c6 th~ dan oen viec matvi the cua Nha Phan Phoi Dang Heat Dong va phai tra lai Hoa Hong c6 OLPQ'ctrong giai dean khong boat oong khiChuyen Hang Tl,J'Dong bi huy, Viec tLPchoi San Pharn khong bao lanh cho khoan tien hoan lai va phai tuan theoChinh Sach Hoan Tien. Chi phi cho cac don o~t hang bi tLPch6i c6 th~ OLPQ'ckhau trLPtLPso tien hoan I<;IL

D. Thanh toan: Toan bo khoan thanh toan se OLPQ'cxac minh b~ng the tin dl,lng cua cong ty truoc khi xCI' Iy cac donhang true tiep va don hang Chuyen Hang Tl,J'DOng. Trong trLPang hop cap phep bi tLP chci, hoac do thieu tienhoac do the het ban, Zija coi tai khoan cua ban khonq heat oong va don hang bi coi "chua OLPQ'cxCI' 19" va sekhong OLPQ'coLPa vao o~ tinh va thanh toan Hoa Hong. D~ oam bao r~ng ban nhan OLPQ'c(cac) san pharn va HoaHong, neu c6, bO phan Ho TrQ' Nha Phan Phoi se tiep tuc cap phep cho the tin dl,lng va cac tuy ch on thanh toanth(Y cap tren ho so. Ngoai ra, Ho TrQ' Nha Ph an Phoi c6 th~ lien lac voi ban hoac ll,J'a chon oieu chinh ngay hethan the tin dl,lng cua ban.

E. Thay ooilHuy Chuyen Hang Tl,J'Dong: Nha Phan Ph6i c6 th~ thay ooi hoac huy Chuyen Hang Tl,J'Dong bang eachlien he true tiep voi Conq Ty qua oien thoai, bLPUoien, fax hoac thu oien tCl' (Xem Muc 20, A o~ biet thong tin lienhe voi Cong Ty). Thay ooi Chuyen Hang Tl,J'Dong cOng c6 th~ OLPQ'cthuc hien qua Van Ph6ng Ho TrQ' Zija. Thayooi hoac huy Chuyen Hang Tl,J' Dong phai OLPQ'cConq Ty tiep nhan khonq qua narn (5) ngay lam viec truoc nqaychuyen Hang Tl,J'Dong theo ke hoach Khong thay ooi bat ky viec Chuyen Hang Tl,J'Dong nao trong v6ng narn (5)ngay lam viec truoc nqay chuyen hang Chuyen Hang Tl,J' Dong trurc te. NhCmg yeu eau nay c6 th~ bao gom,nhunq khOng gi6'i han a viec thay ooi s6, dia chl giao hang, phuonq phap thanh toan, vv ...

F. Huy bang cach Tra L<;IiDO'n Hang va Hoan Tien: Sau khi huy Chuy~n Hang Tl,J' Dong, Nha Phan Phoi c6 th~ tral<;Iihang chuy~n gan oay nhat o~ nh$n l<;Iitien v6'i oieu kien viec hoan tra Chuy~n Hang Tl,J'Dong OLPQ'cthl,J'c hientrong v6ng sau (6) thang k~ tLP ngay mua va Nha Phan Ph6i khong tra l<;Iithem bat ky oO'n hang nao ngoai oO'nhang Chuy~n Hang Tl,J' Dong trLP6'c 06. (Xem Ml,lc 25 va 26). C6 th~ OLPQ'cphep tra l<;Iikhong qua hai oO'n hangChuy~n Hang Tl,J' DOng. Viec oO'n thuan tra Ic;li (cac) san phllm khong ou o~ huy Chuy~n Hang Tl,J' Dong; NhaPhan Ph6i phai lien he Ho TrQ' Khach Hang o~ huy Chuy~n Hang Tl,J'DOng.

G. Thiet I$p Chuy~n Hang Tl,J' Dong gian I$n: Cam thiet I$p mot Nha Ph an Ph6i khac c6 Chuy~n Hang Tl,J'Dong, makhong hi~u va khong OLPQ'cNha Phan Phoi 06 cho phep. Cong Ty xCI' Iy viec thiet I$p Chuy~n Hang Tl,J'Dong gianI$n rat nghiem kh~c, va se thl,J'Cthi theo Ml,lc 9, B trong Quy t~c HO<;ltoong nay ooi v6'i ngLPai vi ph<;lm chinh sachnay, bao gom quan che, oinh chi ho~c cham d(Yt.

23. THANH ToAN DO'N D~T HANG

A. DO'n hang phai oi kem v6'i mau thanh toan OLPQ'cCong Ty chap thu$n. Thanh toan phai OLPQ'cthl,J'c hien cho s6oO'n hang chinh xac.

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T'HU)e

B. Cac Nha Phan Ph6i eo th~ thanh toan cho don hang SLYdunq b~t ky hinh thoc thanh toan nao sau oay:i. VISA va MasterCardii. The Ghi NO' Ngan HangTi€m M~t (Vi$t Nam D6ng)

c. Cac don hang qua dien thoai phai duoc thanh toan bang the tin dl,Jng hoac the ghi no ngan hang. Sau khi nhanoU'O'c don hang, dai Iy Dich Vl,J Khach Hang se doe mat sau don hang o~ phe duyet. Nha Phan Ph6i eo trachnhiern tiem hanh chinh sLYa tai thoi oi~m 00. Mot khi yeu c3U duoc hoan tat, don hang oU'O'c chuyen sang trungtarn chuyen hang va khong th~ tiem hanh b~t ky chinh sLYa hoac b6 sung nao. Nha Phan Ph6i eo th~ lien h$ BoPhan CMm Sac Khach Hang ve cac thoi oi~m khoa s6 o~ chuyen hang trong cung met ngay.

D. Chi nhCmg ngU'6>ioU'O'c phep thanh toan don hang SLYdl,Jng the tin dunq hoac the ghi no nqan hang rnoi la ngU'6>ikyoU'O'Cuy quyen tren tai khoan tin dunq hoac tai khoan ngan hang 00. Cong Ty khonq thuc hien yeu eau thanh toandon hang SLYdunq the tin dunq, the ghi no cua ngU'6>ikhac, tni khi ngU'6>iky oU'O'c uy quyen tren tai khoan tin dunqhoac tai khoan ngan hang thong bao qua oi$n th 0<;1i hoac cung cap uy quyen bang van ban truoc 00 cho Cong Ty.Trong trU'6>ng hO'P Nha Phan Ph6i oU'O'c phep SLYdl,Jng the tin dunq cua minh o~ mua hang bang tai khoan khonqphai tai khoan cua Nha Phan Ph6i 00, thi Cong Ty se khong chiu trach nhiern 06i v&i cac khoan phi sau nay 06i v&ithe tin dunq 00 do Nha Phan Ph6i khong xoa thong tin the tin dl,Jng cua minh tli cac tai khoan khac.

24. D~T HANG TRU'GC

NhCmg mat hang oa ban het se oU'O'c giao tre; tuy nhien, Doanh se Ca Nhan (PV) se ngay laP toe OU'O'Ctinh cho donhang 06. Cac don hang giao tre eo th~ bi huy theo yeu eau cua Nha Phan Ph6i va va s6 tien rna NPP oa thanh toantruoc cho don hang se oU'O'C hoan tra vac tai khoan cua Nha Phan Ph6i.

A. Toan bO Khach Hang va/hoac cac Nha Phan Ph6i oU'O'c quyen tra lai don hang ban oau trong vong ba rnuoi (30)ngay k~ tli ngay khach hang/ Nha Ph6i nh$n hang. Don hang ban oau nghia la don hang san pharn oau tien o~thang tren rna s6 tai khoan cua Khach hang/Nha Phan ph6i. Cong Ty se hoan tra 100 phan tram gia mua hang (trlichi phi Van cnuyen) cho b~t ky don hang ban oau nao. Toan bo san pharn khong SLYdunq phai duoc hoan tra choCong Ty theo phU'ang tien giao hang eo th~ theo doi duoc. Khach Hang va/hoac Nha Phan Ph6i chiu trach nhiern06i voi cac khoan phi van chuyen khi tra lai san pharn D~ b{jt oau qua trinh hoan tien, Khach Hang va/ho~c cacNha Phan Ph6i phai lien h$ voi Bo Phan Charn sac Khach Hang trong vonq ba rnuoi (30) ngay k~ tli ngay nhanhang va yeu c3U Hoan Tra San Phflm (RMA). Toan bo san phflm khonq SLYdunq phai duoc hoan tra cho Cong Tytheo phU'ang tien giao hang c6 th~ theo doi oU'O'c trong vonq mU'6>ib6n (14) nqay sau khi lien h$ voi Dich Vl,J CMmS6c Khach Hang. Sau khi nhan oU'O'c, viec hoan tra se oU'O'Cghi lai va hoan tien se oU'O'c thuc hien trong vonq barnuoi (30) nqay. B~t ky don hang thlr hai nao o~t hang sau don hang ban oau phai tuan theo toan bo quy tac apdl,Jng 06i v&i Chinh Sach Hoan Tra tai Muc 26.

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25. BAo LANH DO'N D~T HANG BAN DAu

B. Ky Xet Duyet: Ky xet duvet se bat oau vao ngay Khach Hang va/hoac Nha Phan Ph6i o~t don hang ban oau. KhachHang va/hoac Nha Phan Ph6i se c6 ba rnuoi (30) ngay lam viec o~ lien h$ v&i Bo Phan Charn S6c Khach Hangtheo s6 +844 32068686 va huy don hang o~ duoc hoan tien (sau khi da tnr oi chi phi quan Iy, tai luu kho va cac chiphi hanh chinh khac nhunq khong it non 90% khoan tien va khach hang va/hoac Nha Phan Phoi oa tra c~ nhancU'O'c san pham 00. Ba rnuoi (30) ngay lam vi$c nghia la gi6> lam viec cua Bo Phan Charn Sac Khach Hang.

26. CHiNH SACH TRA L~I HANG

A. Hoan Tra Dan Hang Dau Tien oU'O'c oe c$p t<;liml,JCBao Lanh Dan Hang Dau Tien a tren. B~t ky can hang nao saunay phai oU'O'c hoan tra dl,J'a tren Chinh Sach Hoan Tra. Cac Nha Phan Ph6i va/ho~c Khach Hang phai co trachnhi$m 06i v&i chi phi phat sinh khi chuy~n hang tra l<;Iitrl,J sa Cong Ty bang phU'ang ti$n c6 th~ theo doi oU'O'c saukhi tuan theo Gac thu tl,JCoU'O'c oe c$p trong Chinh Sach Hoan Tra.

B. D6i v&i san phflm hoan tra, san phflm 00 phai trong tinh tr<;lng co th~ ban l<;IioU'O'c D~ oU'O'c phan 10<;lila "c6 th~ Mnl<;IioU'O'c", san phflm 00 phai cOn h<;lnSLYdl,Jng, con nguyen baD bi, tem, nhan.

C. Chi phi cho cac can o~t hang bi tli ch6i co th~ cU'O'c kh~u trli tli s6 tien hoan 1<;Ii.Cac khoan phill$ phi v$nchuy~n, XLYIy va hai quan khong oU'O'c hoan tra. B~t ky khoan bu trli, hoa h6ng, thU'ang ho~c chiet kh~u naocU'O'c tra cho NgU'6>i Bao TrO' ho~c Tuyen Tren g{jn v&i san phflm oU'O'c hoan tra se oU'O'C kh~u trli vao tai khoancua NgU'6>i Bao TrO' ho~c Tuyen Tren cho oen khi t~t ca GaC khoan bu trli, hoa h6ng, thU'ang ho~c chiet kh~uoU'O'c thu h6i. Giao dich "hoan tien" se oU'O'c th~ hi$n la mot khoan ghi nO' tren Bao Cao Hoa H6ng tiep theo cuaNha Phan Ph6i ho~c Tuyen Tren.

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D. HU'ong dan hoan tiem cho cac tai khoan khOng charn dU1 nhu sau: Yeu eau hoan tra san pharn thuc hi$n trong vonq30 ngay kl! tCPnqay nhan oU'Q'c hang se oU'Q'Choan tiem 90% gia mua (trCPchi phi van chuyen, tai luu kho va quan 19).

E. Neu Chinh Sach Hoan Tra nay rnau thuan voi met luat tai phan Cl,Jthl!, trU'cYng hop luat ban hanh yeu eau muaIc;li,thi Cong Ty se mua Iai cac san pham c6 thl! ban Ic;lioU'Q'c theo quy dinh hien hanh.

F. Hoan tra va trao obi ve cac conq Cl,Jban hang khuyen rnai va tai lieu tiep thi c6 thl! oU'Q'c phan loai la "eo thl! banIc;lioU'Q'c" neu oU'Q'c Cong Ty chao ban. £)ieu kien nay se oU'Q'C xac dinh sau khi Cong Ty kil!m tra. Khi 06 NhaPhan Phoi se oU'Q'C hoan oen chin rnuoi (90) phan tram chi phi rang cua tai lieu, trCPchi phi van chuyen.

27. THU Tl,JCTRA L~I HANG

A. £)l! Nha Phan Phoi hoac Khach Hang duoc hoan tien cho san pharn hoan tra, Nha Phan Phoi hoac Khach Hangphai thuc hien cac viec sau:i. Cung cap xac minh don hang ban oau, nhan hang hoac b~ng chLrng mua hang.ii. Chuyen San Pharn oa oU'Q'c thanh toan truoc cho Cong Ty trong container cuoc bao v$ hoac thunq carton

c6 oia chl hoan tra cua Nha Phan Phoi hoac Khach Hang va so RMA (ma so duoc cap rieng cho tCPng donhang oU'Q'C chap thuan viec tra lai tren h$ thong phan rnern cua Cong ty) duoc £)c;li Di$n BO phan Charn S6cKhach Hang cung cap in re ben nqoai kien hang.

B. Bat ky hoac toan bO chi phi van chuyen hoac chuyen phat nhanh ol! tra (cac) san pham cho Trung Tarn PhanPhoi se do Nha Phan Phoi hoac Khach Hang chiu Bat ky thi$t hc;li hoac tbn that nao xay ra ooi voi (cac) sanph am hoan tra trong qua trinh van chuyen se thuoc trach nhiern cua Nha Phan Phoi. Neu kien hang chua sanpharn hoan tra cho Cong Ty b] hU' hai (lam cho san ph am tro thanh san pharn khOng thl! ban lai oU'Q'c), thi TrungTarn Phan Phoi cua Cong Ty se tCPchoi nhan hang. Cong Ty khuylm nghi Sl1 dunq dich Vl,Jchuyen phat nhanhoang tin cay c6 thl! theo dei duoc ol! chuyen hang.

c. Hoan tien se oU'Q'Cthuc hien theo phuonq phap chuyen khoan hoac thanh toan tien m~t trong vonq ba rmroi (30) nqay.

28. (CAC) sAN PHAM HU' HONG, LOI HO~C KHONG GIAO NH~N

A. Bao Ouan San Pham. Toan bO San Pham cua Conq Ty phai duoc luu tr(i> 6>noi kho, mat va an toan v$ sinhhoac theo hU'ong dan tren nhan, Theo quy oinh chung, (cac) san pharn phai oU'Q'c hru tr(i> each san nha it nhat15 cm. Cong Ty khong chiu trach nhiern ooi voi (cac) san pharn bi hU' hai do lU'u tr(i> khong oung yeu eau.

B. Khong Mu thu bat ky san pham nao do Conq Ty san xuat neu tem bi rach hoac lam gia dU'oi bat ky hinh thuc nao.

c. Neu san pharn b] hU' hc;li hoac 16i, Nha Phan Phoi phai lien h$ Cong Ty trong vonq mU'cYi (10) nqay kl! tCPngaynhan don hang. Cong Ty se cap nhan thu hei san pharn va ngay lap tire gl1i don hang thay the. Cong Ty se kil!mtra (cac) san pharn khong dat yeu eau sau khi nhan duoc.

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D. Trong trU'cYng hop hang khonq oen oU'Q'C oia chl ghi re cho don hang 06, Nha Phan Phoi phai bao CaD cho BOPh~n Charn S6c Khach Hang khong nhan oU'Q'c (cac) san pharn Phai bao CaD trong vonq mU'cYi bon (14) nqaysau ngay o~t hang.

E. Trong trU'cYng hop Nha Phan Phoi nhan them san pharn, thi Nha Phan Phoi 06 phai lien h$ Cong Ty. Nha Phan Phoic6 thl! hoac tCPchoi sari ph am sau khi giao hang noac gl1i thanh toan cho chi phi cua cac mat hang nhan them.

29. SO HO'U TRi TUe

Cac san pham oU'Q'c neu Cl,Jthl! trong cac an ban cua Cong Ty oa duoc oang ky ban quyen tai My cho heat oongquoc te. Cong Ty tCPchoi va loai bo toan bO bao hanh lien quan oen viec c6 thl! vi pharn bat ky b~ng sang che, thU'anghieu, ten giao dich, ban quyen nao cua Hoa Ky hoac nuoc nqoai vv ... trong heat oong cua Nha Ph an Phoi va NhaPhan Phoi se khong oU'Q'c khieu nai do vi phc;lm 06. Nha Phan Phoi phai ngay I~p tLrC thong baD cho Cong Ty khi bietbat ky trU'cYng hQ'p khieu nc;li ho~c ki$n tl,Jng nao lien quan oen bat ky van oe nao oU'Q'c thao lu~n tc;li oOc;ln nay.

30. HANH VI KINH DOANH KHCNG CCNG BANG

Nha Phan Phoi khong oU'Q'c vi phc;lm bat ky Oc;lOlu~t nao ve thong 1$ kinh doanh ho~c canh tranh khong cong b~nghi$n hanh, baD gem bat ky oao lu~t ho~c siic I$nh cam quang cao, chao ban, ho~c ban hang h6a thap han gia, nghiala gia tren h6a oan cua hang h6a 06.

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CHU'O'NG Ill: NGU'OI BAo TRQ' & V! TRi GHI DANH31. CHiNH SACH NGU'OI BAo TRQ' VA V! TRi GHI DANH

A. Tat ea cac Nha Phan Phoi dU'Q'c uy quyen hien tai eo thl! ghi danh Nha Phan Phoi rnoi vac chuonq trinh cua Cong Ty.Nha Phan Phoi c6 thl! khong SLrdunq chuc nang sap xep dl! xep rnot Nha Phan Phoi nqoai Cay Ghi Danh cua rnlnh.

B. Nha Phan Phoi phai tl,J' chiu trach nhiem v~ phat trien va thanh cong trong kinh doanh cua rnlnh. Tat ea cac NhaPhan Phoi rnoi c6 thl! yeu eau dao tao va h6 tro phu hop, mien phi tLPNgU'O'i Bao TrQ' hoac Tuyen Tren cua minhv~ san pharn cua Conq Ty, Quy tac Heat dong, va cac thong 1$kinh doanh. M6i NgU'O'i Bao TrQ' dU'Q'c khuyen khichduy trl met hiep hOi chuyen nqhiep, tich Cl,J'Cva lien tuc voi Nha Phan Phoi trong t6 chuc cua rnlnh, Khi Nha PhanPhoi Tuyen DU'ai yeu eau, NgU'O'i Bao TrQ' eo thl! ll,J'achon cung cap h6 tro phat tril!n kinh doanh, ban hang va daotao phu hop. Tat ea cac Nha Phan Phoi phai hil!u rang nhan thuc cua minh v~ h6 tro va dao tao phu hop eo thl!khac so voi nhan thuc cua NgU'O'i Bao TrQ'. Viec khong dong '1 k'1 vao Yeu Cau Thay 86i NgU'O'i Bao TrQ' va/ho$c ViTrl Ghi Danh thi khonq dU'Q'c coi la khong h6 tro Bat ky bat dong tiern tang nao v~ van d~ nay eo thl! dU'Q'c giaiquyet giQ>acac Nha Phan Phoi eo lien quan; Conq Ty se khong hoa giai nhQ>ng bat dong do.

C. Bat ky Nha Phan Phoi nao k'1 vac Thay 86i NgU'O'i Bao TrQ' va/hoac Vi Trl Ghi Danh, hO$C bat ky tai lieu nao thaymat cho met Nha Phan Phoi khac rna khonq eo Giay Oy Ouyen cua Nha Phan Phoi do d~u phai chiu ky luat,

D. 80i khi, rnot hoac nhi~u Nha Phan Phoi eo thl! lien h$ voi Nha Phan Phoi tiern nang tU'O'ng tl,J'va d$t ra eau hoi chongU'O'i b6 sung cac quyen cho Nha Phan Phoi tiern nang do. Cong Ty se khonq hoa giai cac tranh chap do va sec6ng nhan la NgU'O'i Bao TrQ' cho ea nhan eo ten xuat hi$n tren HQ'p dong Tham gia Ban hang Da cap bciing van bangoc rna Cong Ty nhan va chap thuan dau lien. Conq Ty eo quyen tu van cho ngU'O'i nop don v~ kha nang xay ra 161.Mot khi Nha Phan Phoi nop don dl! tro thanh Nha Phan Phoi 80c l.ap, cac Nha Phan Phoi khac se khonq cO g~ngthuyet phuc ngU'O'i nop don thay d6i NgU'O'i Bao TrQ' va/hoac Vi Tr! Ghi Danh sang met t6 chuc Tuyen Duoi khachoac khuyen khich vi pharn don nay va/ho$c tinh than cua Quy tac Hoat dong nay. Tat ea cac yeu eau sLra d6itranq thai Nha Phan Phoi, bao gom NgU'O'i Bao TrQ' va/hoac Vi Tri Ghi Danh phai dU'Q'c nop bciing van ban cho BoPhan Charn Sac Khach Hang.

32. NGU'OI BAo TRQ' VA/HO~C THAY DOl V! TRi GHI DANH

A. Nha Ph an Phoi eo thl! nop don thay d6i NgU'O'i Bao TrQ' va/hoac Vi Trl Ghi Danh cua bat ky Nha Phan Phoi GhiDanh Ca Nhan nao. Phuonq phap nay cho phep Nha Phan Phoi lay l<;lidU'Q'Cquyen kil!m scat NgU'O'i Bao TrQ' vaVi Tri Ghi Danh doi vai toan bo Nha Phan Phoi Tuyen Dtroi. Co thl! tien hanh thay d6i NgU'O'i Bao TrQ'1 Vi Tri GhiDanh rnot lan trong vonq ba muoi (30) nqay dau kl! tLPnqay ghi danh hoac sap xep trong cay, vai di~u ki$n NhaPhan Phoi chuyen di khong eo Tuyen DU'ai kern theo. Neu Nha Ph an Phoi bi chuyen eo Tuyen DU'ai kern theo,Conq Ty eo thl! yeu eau pha: eo Sl,J'chap thuan tLPtat ea cac Nha Phan Phoi bi anh hU'ang. Cac trU'O'ng hop d~xuat chuyen se khonq anh hU'ang den Hoa Hong thanh toan trong cac Chu Ky truoc.

B. Sl,J'TLP Bo: Cac Nha Phan Phoi tLPbo chuonq trinh cua Cong Ty se mat vi the ban dau trong cay Ghi Danh vatrong trU'O'ng hop cua cac Nha Phan PhOi, mat toan bo Nha Phan Phoi Tuyen DU'ai dU'Q'c bao tro truce do. Vi TriGhi Danh trang t6 chLrC se dU'Q'c dfly len do trong vi tri NgU'O'i Bao TrQ' cua Nha Phan Phoi tLPbo. Sau mU'O'i hai(12) thang khOng hO<;ltdong cua cac Nha Phan Phoi, Nha Ph an Phoi tLPbo co thl! tai gia nh$p Cong Ty va tuantheo Sl,J'chap thu$n cua Cong Ty, khong dU'Q'c yeu cau gia nh$p dU'ai NgU'O'i Bao TrQ' ban dau cua minh. Sau khitai gia nh$p, cac Nha Phan Phoi khong dU'Q'c phuc hoi t6 chLrC trU'ac do cua minh dU'ai bat ky hinh thLrC nao, vaneu lam nhU' v$y se la ca sa dl! cham dLrt ngay I$p tLrC Quy~n Ph an Phoi.

33. KY THAY M~T MQT BEN KHAc

Toan bo ha sa dU'Q'c k'1 thay m$t cho ben khac phai dU'Q'c nop cung vai Giay Oy Quy~n co cong chLrng va con hi$ull,J'c (ho$c tai li$u phap 1'1tU'O'ng dU'O'ng). Tai li$u do phai trao quy~n h<;ln cho ngU'O'i k'1 bai ngU'O'i uy quy~n ma tai li$udang dU'Q'Ck'1 nhan danh ngU'O'i do.

34. THU'ONG CHUY~N DI, PHAN THU'ONG vA KY NGHi CHO LANH D~O

A. TUy tLPng thO'i dil!m, Cong Ty co thl! dU'a ra cac ChU'O'ng Trinh khuyen mai, co thl! dU'ai hinh thLrc "cac chuyen dinghi mat" NhQ>ng giai thU'ang ho$c chuyen di nay d~u dl,J'a tren hi$u suat cao cua Nha Phan Phoi. Cong Ty traothU'ang cho Nha Phan Phoi co ten xuat hi$n tren dO'n xin Quy~n Phan Phoi ban dau du di~u ki$n nh$n giaithU'ang ap dung. Vi$c thay the chuyen di se khong dU'Q'c thl,J'c hi$n. Khong thanh toan ho$c khong cap tin dung

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cho ngU'Cri khong th~ hoac ngU'Cri chon khOng tham gia. NhCrng ngU'Cri du dieu kien cho chuyen di khOng dU'Q'c trihoan tham gia chuyen di trong tU'O'ng lai. Tre em c6 th~ dU'Q'c phep tham gia chuyen di vCri chi phi do Nha PhanPhoi chiu nllu Cong Ty phe duyet,

B. M~c du Cong Ty c6 th~ thanh toan chi phi cho "chuyen di nghi mat" d6, nhtrnq Nha Phan Phoi, vCri tU' each lamot Nha Thau Dcc L$p dong y boi thU'Crng va khong lam anh hU'ong dlln Cong Ty trong trU'Crng hop c6 bat kythuonq t$t nao xay ra lien quan dlln chuyen di cua Nha Phan Phoi va/hcac khach cua ho Nha Ph an Phoi khOngth~ khillu nai hoac dua vao bat ky don bao hi~m nao cua Cong Ty d~ boi thU'Crng phi ton va chi phi thU'O'ng t$txay ra doi voi Nha Phan Phoi va/hoac khach ho.

C. Conq Ty phai dU'a gia tri thi trU'Crng hop Iy cua bat ky khoan thU'ong uu dai/chuylln di nao, vv ... vao bao cao thuecuoi nam theo yeu c8U cua phap lu$t. Nha Phan Phoi chiu trach nhiern doi v&i cac khoan thull ap dunq va dong ygiCr cho Cong Ty khong bi thiet h~i tu viec khillu nai trach nhiern thue lien quan dlln cac Chuonq Trinh U'u Dai nay.

D. Nllu phat hien Nha Phan Phoi c6 bat ky sai I$ch nao, hoac vi pharn bat ky Quy tac Heat dong nao d~ du dieukien hU'ong U'U dai, Cong Ty c6 th~ doi I~i bat ky chi phi nao rna Cong Ty phai chiu lien quan dlln U'U dai d6.

35. CUQC HQP CCNG TV

Cac Nha Phan Phoi khong SlY dunq thillt bi ghi am video hoac audio t~i bat ky cuoc hop hoac Sl,I' kien nao do Cong Tyto chuc. Khong tao hoac hru hanh bat ky tai li$u nao lien quan dlln cac cuoc hop do, tru khi dU'Q'c Cong Ty cap chonhCrng ngU'Cri tham dl,l'.

CHU'O'NG IV: NHA PHAN PHOI QUANG CAD vA BAN HANG36. Slr Dl,ING TEN 'ZIJA' ho~c 'ZIJA INTERNATIONAL'

A Nha Phan Phoi khong SlY dunq ten 'Zija', 'Zija International', hoac bat ky billn th~ nao tu'onq tl,l' c6 th~ gay nharn I~n(ch~ng han nhu Xija, Ziga) lam ten kinh doanh, dia chl e-mail, ten mien trang trang thong tin di$n tlY, the I$nh rnieuta hoac bat ky hinh thlic nao khac nqoai van ban quanq cao de cap dlln Cong Ty hoac San Ph am rna khOng dU'Q'CBO Phan Charn S6c Khach Hang phe duyet truce.

B. Ten kinh doanh cua Nha Phan Phoi khong dU'Q'c ham y r~ng ten d6 eau thanh rnot bO phan khu vvc hoac to chuccua Cong Ty.

C. Nha Phan Phoi c6 th~ Il,I'a chon met chuc danh kinh doanh. Chuc danh kinh doanh nay phai neu re r~ng ngU'Cri d6la met Nha Phan Phoi Doc t.ap va khong dU'Q'c ham y r~ng Nha Phan Phoi d6 la nhan vien hoac d~i Iy cua Cong Ty,Vi du ve met chuc danh kinh doanh duoc phep la: John Smith, Nha Phan Phoi Doc L$p cua Zija International

37. QUANG cAo

A Chi nhCrng tai li$u do Cong Ty phat hanh rnoi phan anh quan di~m cua Cong Ty lien quan dlln viec SlY dl,Jng va lQ'ilch cua bat ky san ph am hoac dich Vl,Jnao cua Cong Ty hoac lien quan dlln bat ky thanh phan nao c6 trong sanpham hoac dich Vl,Jcua Cong Ty. Cac Nha Phan Phoi khOng dU'Q'c:i. SlY dunq bat ky quanq bao hoac du do thU'O'ng mai nao rna khonq dU'Q'c Cong Ty cung cap true tillp hoac BO

Ph$n Tuan Thu phe duyet.ii. Djnh gia quanq cao, thU'ong, (cac) san pharn mien phi, khuyen rnai hoac bat ky loi ich nao khac d~ mua true

ti~p tu Nha Phan Phoi rna Zija khong c6 cho toan bo Nha Phan Phoi hoac Khach Hang.iii. Cac Nha Phan Phoi chiu trach nhiern ea nhan doi voi bat ky va tat ea viec quang cao va truyen thong rna

minh thuc hi$n trai ngU'Q'c true tillp v&i quy dinh cam nay. Cac Nha Phan Phoi dong y boi thU'Crng va khonqlam anh hU'ong dlln Cong Ty tu bat ky trU'Crng hQ'p khillu n~i nao do tai li$u quang cao ho~c khuylln m~i maNha Phan Phoi san xuat va phan phoi. Nllu quang caD do Nha Phan Phoi phat hanh c6 khillu n~i ve vi$ckhong tuan thu slic khoe va/ho~c thu nh$p ho~c SlY dl,Jng thU'O'ng hi$u khong dU'Q'c uy quyen cua Cong Ty,c6 th~ tilln hanh ky lu$t doi v&i Nha Phan Phoi d6.

B. Cac Bi~u TU'Q'ng cua Cong Ty: Cac bi~u tU'Q'ng cua Nha Phan Phoi Doc L$p DU'Q'C Chap Thu$n c6 th~ tim thay t~ivan phong ho trQ' cua Nha Phan Phoi. Cac bi~u tU'Q'ng cua Nha Phan Phoi Doc L$p dU'Q'Cchap thu$n khong dU'Q'cchinh slYa, thay doi ho~c slYa doi noi dung hO$c thillt kll. Cac bi~u tU'ong nen d$t 0 tren dau ho~c nO'i de nhin trenbat ky phU'O'ng ti$n truyen thong in an ho~c di$n tlY nao dU'Q'c Nha Phan Phoi Doc L$p phat hanh va SlY dl,Jng trongvi$c quang ba ho~t dong kinh doanh cua ho. Dieu nay baD gom nhU'ng khong gi&i h~n: cac trang trang thong tin

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dien tCP,to> roi, quang cao, sach quanq cao, sach meng, ap phich, bi~u ngCP,danh thiep, van ph6ng pharn, phong bithu, Mu de thu, vv. .. Cong Ty bao duoc quyen thu hoi hoac huy be Sl,J'chap thuan truoc sCPdunq nhan hieu dadang ky va/hoac ten cua Cong Ty.

C. Bao chi: Mot Nha Phan Phoi c6 th~ quanq CaD tren bao, voi dieu kien quanq cao d6 phai tuan thu Quy tac Heatdong nay; Nha Phan Phoi khong duoc sCPdunq cac hinh thoc du db khong dung, sai lech hoac thi~u trung theetrong thong tin viec lam, eo hoi dao tao quan Iy, so tien thu nhap hoac IU'O'ng, ki~m tra hU'O'ng vi. nghien cuu khoahoc, hoac cac hinh thuc tU'O'ng tl,J'd~ thu hut Nha Phan Phoi hoac Khach Hang moi.

D. Danh ba dien thoai: Bat ky Nha Phan Phoi nao c6 th~ dat rnot danh sach ten minh tren trang tr~ng/trang vanq trongdanh ba dien thoai theo ten "Nha Phan Phoi Doc l.ap cua Zija International".

E. Conq CI,J Ban Hang: Mot Nha Phan Phoi chl c6 th~ sCPdl,Jng cong CI,Jban hang da dU'Q'c Conq Ty xem xet va pheduyet. Zija cung cap nhieu conq CI,Jban hang uy quyen (vi du nhu the kinh doanh, mat hang khuy~n rnai, quan aova cac do vat khac) cho Nha Phan Phoi sCPdunq. Cong Ty c6 toan quyen chap thuan hoac tU>choi c6ng CI,Jbanhang de xuat, Cong Ty c6 th~ huy be phe duyet truoc cong CI,Jban hang d~ tuan thu cac lu$t va quy dinh thay dbiva c6 th~ yeu eau Nha Phan Phoi loai be khei thi trll'o>ng cong CI,Jban hang da dU'Q'c phe duyet tnroc d6 voi chi phido Nha Phan Phoi chiu

F. Ouanq cao qua ThU' Dien TCP:Tat ea quanq cao dU'Q'CgCPiqua thu dien tCP,dien thoai, hoac fax phai tuan thu toan bOluat chong thU' rac cua nuoc noac qu6c gia noi ngU'o>inhan ClJ'tru. Nha Phan Phoi c6 nghia VI,Jnqhien cou va tuan thutat ea cac lu$t lien quan d~n thU' dien tCPthU'O'ng mai khong mong rnuon. Trong rnoi trll'o>ng hop, Nha Phan Phoi sCPdl,Jng thU' dien tCPd~ quanq cao san ph~m cua Zija hoac CO'hQi cua Zija phai gCPithu dien tCPtU>rnot dia chi thu c6 daydu chuc nang va dU'Q'c thu>a nhan va phai cho phep bat ky ai "tU>choi" nhan thu dien tCPd6 trong tuonq lai.

38. TRANG THONG TIN £lIeN ny

A Theo nguyen t~c chung, Zija khonq khuyen khich Nha Phan Phoi sCPdl,Jng bat ky trang thong tin dien tCPnao d~ quanqba ngoai trang thong tin dien tCPnhan rong dU'Q'c Zija cung cap cho cac Nha Phan Phoi. cae Nha Phan Phoi sCPdl,Jng }trang nhat ky ea nhan (bloq'), ph6ng chat, cac trang rnanq xa hQi hoac he thong, cac trang thong tin dien tCPtao video, 1dien dan true tuyen, hoac he thong dua tren Internet khac phai tuan theo hU'&ng d~n cua Quy T~c Heat Dong cua Zija.Zija dU'Q'c quyen dieu tra nhCPngvi pharn dU'Q'c bao cao, va thuc thi cac Quy Tac Heat Dong cua minh.

B. Zija da cung cap met trang thong tin dien tCPcho phep nhan rong cho cac Nha Phan Phoi. N~u rnot Nha Phan Phoichon each tao trang thong tin dien tCPcua rieng minh, ngU'o>ido phai tuan thu day du Quy t~c Heat dong (vi du Muc36A, cam sCPdunq tU>'Zija' hoac 'Zija International" cho ten mien). Bo Phan Charn S6c Khach Hanqse khOng xemxet hoac phe duyet noi dung cua trang thong tin dien tCPkhonq theo Quy t~c Heat dOng. Cac trang thong tin dien tCPdo ea nhan tao ra chl c6 th~ dU'Q'c sCPdunq cho muc dich ti~p thi. Toan bO doanh so ban hang phai dU'Q'c hU'&ngd~n thong qua trang thong tin dien tCPnhan rong do Zija cung cap cho cac Nha Phan Phoi. San pharn ban choKhach Hang Ban Le phai dU'Q'c ban bang gia ban danh cho Nha phan phoi va khong bao gom bat ky chiet khauhoac giam gia nao. Tuan thu trang thong tin dien tCPla trach nhiem cua Nha Phan Phoi tao I$p hoac d~n d~n viectao trang thong tin dien tCPlien quan. Tuy nhien, Zija khong tU>be quyen ti~n hanh ky lu$t va c6 th~ yeu eau NhaPhan Phoi lo~i be bat ky thong tin hoac trang thOng tin dien tCPti~p thi nao vi ph~m trU'&c hOac sau khi hoan thanhtrang thong tin dien tCPlien quan.

C. Nha Phan Phoi phai sCPdl,Jng Bi~u NgCPNha Phan Phoi Doc L$p cua Zija International a dau mbi trang thong tindien tCPdU'Q'c xuat ban. Cac bi~u ngCPphai tinh (tifc la, n6 phai dU'Q'Chi~n thi a phia tren cung cua mbi trang, ngayca sau khi di chuy~n xuong). Nha Phan Phoi cOng phai cho Cl,JmtU>"Nha Phan Phoi Doc L$p" vao Mu de cua trangthong tin dien tCP.

D. a phia cung ben phai cua Bi~u NgCPNha Phan Phoi Doc L$p, Nha Phan Phoi phai chen anh la cO>cua mbi quoc giama minh dU'Q'Cphep kinh doanh. D~ dU'Q'c phep kinh doanh, Nha Phan Phoi phai tuan thu tat ca cac lu$t ean thi~ttrong ph~m vi quan Iy ma Nha Phan Phoi ho~t dOng. Bang chifng ve viec cho phep nay phai dU'Q'c cung cap choCong Ty theo yeu eau.

E. N~u trang thong tin dien tCPcua Nha Phan Phoi dU'Q'c lien k~t d~n trang thong tin dien tCPcua ben thif ba, khi d6 lienk~t ay phai tuan thu "quy t~c hai nhap chuot" (nghia la lien k~t d~n mot trang thong tin dien tCPtrung gian trU'&c khik~t noi v&i cac trang thong tin dien tCPtham chi~u).

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39. DOANH THU BAN LE

A. Cac CO' Sa Ban Le: Cong Ty da chon rnot mo hinh kinh doanh Ban Hang Tnrc Tiep thay vi cac rno hinh ban lekhac, Do d6 Conq Ty khuyen khich Nha Phan Ph6i dua vac rnanq 1U'&i d~ ban (cac) san pham va tuy~n ch onKhach Hang va Nha Phan Ph6i rnoi. Conq Ty da thiet I$p cac Quy T~c Heat £)ong lien quan den ban (cac) sanph am cong ty tai cac eo sa ban le. Nha Phan Ph6i khong dU'Q'c tham gia, hoac khuyen khich bat ky Nha Phan Ph6itham gia mot eau true ban le trong d6:i. Dia di~m ban hang c6 dinh va de dang tien can d6i voi toan bO conq chunq n6i chung va,ii. Viec ban hang eau thanh met phan hoac toan bO heat dong kinh doanh thuonq xuyen cua CO' sa ban le (vi du,

noi trU'ng bay san pham cunq voi (cac) san pham ban le khac va duoc xCP19thong qua may tinh tiem theo eachthLPCtuonq tl,J' d6i voi (cac) san pharn ban le qua eo sa ban le. Cac CO' sa ban le d6 c6 th~ bao gem nhunqkhonq gi&i han a cua hang thuc pham sach, cho troi, cua hang tap h6a, cua hang thu6c, hieu thu6c, vv).

B. Tnrnq bay/Quang cao tai cac CO' Sa Ban Le: C6 th~ chap nhan trunq bay thong tin cua Nha Phan Ph6i Doe Lap taidia di~m cua CO' sa ban le neu tuan thu Quy T~c Heat £)ong cua Zija va nhCrng gi&i han sau day:i. £)U'Q'Cphep dU'a met hinh anh san pharn tai met eo sa ban le d~ trU'ng bay nharn muc dich quanq cao.ii. Khong dU'Q'c ban bat ky san pharn nao, bao gem ea trU'ng bay tai dia di~m cua CO' sa ban le.iii. CO' sa ban le khong duoc trU'ng bay hoac quanq CaD san pharn cua Cong Ty hoac CO' HOi cua Zija ma c6 th~

nhin thay dU'Q'c tli ben ngoai cua hang.iv. Khuyen CaD theo chl dinh cua Conq Ty phai dU'Q'c di;lt a noi de thay gan san pharn tru'nq bay. Khuyen CaD

khonq duoc thay dbi kich thuoc, mau sac, noi dung, vv ... Khuyen CaD can neu re nhCrng dieu sau day: "Camon ban da quan tarn den Zija International. La cong ty ban hang true tiep, San Pham cua Zija Internationalduoc phan ph6i va ban bai cac Nha Phan Ph6i £)oc l.ap ma khonq thong qua cac cCPahang ban le. Vui longlien he (Ten cua Nha Phan Ph6i) tai (Thong Tin Lien He cua Nha Phan Ph6i) d~ mua hang (ten San Pharn)

C. Cac Van Phonq Rieng: San ph am cua Conq Ty c6 th~ dU'Q'c ban tai cac van phonq, doanh nghiep tiep can rienghoac han che hoac cac hiep hOi rienq. Cac eo sa nay la nhCrng noi rna conq chunq khong dU'Q'c tiep can rnoi luc trlikhi thong qua bb nhiern hoac tu each thanh vien va/hoac noi rna chuc nang chinh cua doanh nghiep la cung capcac dich Vl,Jchuyen nghiep.

E. Cac Nha Hang: Cam cac nha hang ban san pharn cua Cong Ty rna khong dU'Q'c Sl,J'chap thuan truce bang van bancua Conq Ty. Cac quan bar va quan ea phe cOng thuoc danh rnuc cac nha hang.

F. Ban £)au Gia San Pham: Nha Phan Ph6i khong dU'Q'c ban, hoac xuc tien viec ban cac san pharn cua Cong Ty trentrang trang thong tin dien tCPrna dau gia la phuonq thLPCmua hoac ban (vi du nhu Amazon, eBay). Nha Phan Ph6ikhong duoc sCPdunq ben thLP ba d~ di;lt san ph am cua Cong Ty tren cac trang trang thong tin dien tCPdau gia hoacban san pharn cho ben thLPba neu Nha Phan Ph6i biet, hoac eo 19do biet rang san pharn cua Conq Ty se dU'Q'c bantren trang trang thong tin dien tCPdau gia. Nha Phan Ph6i vi pharn chinh sach nay c6 th~ bi thay dbi vi the cua minh(xem Muc 9B), c6 th~ bi phat tien (Hai trieu (2.000.000) deng cho moi trU'<Yng hop bi liet ke), hoac c6 th~ bi charndLPthoac xCP19ky luat khac theo toan quyen quyet dinh cua Cong ty. Viec cam ban hang theo hinh thLPCdau qia tieptuc eo hieu hrc sau khi Nha Phan Ph6i tli be hoac charn dLPt.

G. Tiep thi qua dien thoai: Theo nquyen t~c chung, Nha Phan Ph6i cua Zija khonq duoc khuyen khich sCPdunq cacphuonq thuc tiep thi qua dien thoai va ban san pharn hoac CO' Hoi cua Zija. Nha Phan Phoi phai nhan thLPCva tuantheo tat ca cac lu$t ve tiep thi qua dien tho<;li ap dl,Jng cua qu6c gia hoi;lc khu Vl,J'CnO'i cong ty c6 chi nhanh va phaibei thU'<Yng cOng nhU' baD ve Cong Ty trU'&c cac thiet h<;live phap 19, tai chinh, hoi;lc cac thiet h<;likhac c6 th~ c6 tlihanh vi tiep thi qua dien tho<;li cua Nha Phan Ph6i.

H. £)inh Gia ban le. Trong moi trU'<YnghQ'p, gia quang cao va gia ban san pham cho cac Khach Hang Ban Le phai dU'Q'cban bang gia ban cho Nha phan ph6i cua Cong Ty va khong baD gem bat ky chiet khau hoi;lc giam gia nao. Trli khiCong Ty chap thu$n bang van ban, Nha Phan Ph6i khong dU'Q'c ban hoi;lc phan ph6i san pham cho cac ca nhan maNha Phan Ph6i biet, hoi;lc c6 19do chinh dang d~ biet rang ho se ban san ph am dU'&i gia ban le t<;limot cCPahangban le, qua Internet dU'&i moi hinh thLPc, nh$p khau san pham vao mot qu6c gia khong dU'Q'c phep hoi;lc sCPdl,JngphU'O'ng pMp phan ph6i vi ph<;lm cac Quy T~c HO<;lt£)ong nay.

40. TRI~N LAM, TRU'NG BAy vA cAc DI~N BAN BAN HANG KHAc

Nha Phan Ph6i c6 th~ trU'ng bay va/hoi;lc ban (cac) san pham cua Cong Ty t<;li cac bubi tri~n lam thU'O'ng m<;li va tri~nlam chuyen nghiep. TrU'&c khi nop khoan di;lt coc cho ngU'<Yitb chLPCSl,J'kien, Nha Phan Ph6i phai lien he v&i Bo Ph$nTuan Thu cua Zija bang van ban d~ phe duyet dieu kien do chinh sa ch cua Cong Ty chi cho phep mot Quyen PhanPh6i t<;limoi Sl,J'kien. Phe duyet cu6i cung se dU'Q'Ccap cho Nha Phan Ph6i dau tien nop quang baD chinh thLPCcua Sl,J'kien, ban sac hQ'p deng k9 giCra Nha Phan Ph6i va quan 19Sl,J'kien va mot bien lai neu re khoan tien di;lt coc cho gianhang da dU'Q'c thanh toan. Chi phe duyet cho Sl,J'kien dU'Q'c quy dinh Cl,Jth~. Bat ky yeu cau tham gia cac Sl,J'kien trong

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tU'O'nglai phai duoc gCPilai cho So Phan Charn Soc Khach Hang. Gong Ty dU'Q'cquyen tiY choi cho phep tham giatheo bllt ky chuc nang nao rna Gong Ty thlly day khonq phai la rnot di~n dan phu hop d~ quanq ba San Pharn hoacGO' Hoi cua Gong Ty. Khong phe duyet cho cac cho phien, ban hang trao doi, cho trai hoac cho cua nong dan vinhCmgSl,l'kien nay khong eo lQ'icho hinh anh chuyen nqhiep rna Gong Ty rnuon gCPiden.

41. QUY TAc BAy MU'O'I PHAN TRAM (70%)

A. Nha Phan Phoi xac nnan rclingminh da ban hoac tieu thu hoac c6 'I dinh tieu thu lt nhat bay muoi (70) phan tramtoan bo san ph~m ma Nha Phan Phoi mua tiY Gong Ty tai bllt ky thai di~m nao. Moi Nha Phan Phoi nhan Hoa Hongdong 'I giCPlai ha so chCYngminh viec tuan thu chfnh sach nay, bao gom bciingchCYngban le trong giai doan lt nhatbon (4) narn. Nha Phan Phoi dong 'I cung cap ha so cho Gong Ty khi Gong Ty yeu eau. Viec khong tuan thu yeueau nay bi coi vi pham hop dong va cac thoa thuan giCPaNha Phan Phoi va Gong Ty. HO'nnCPa,hanh vi vi pharn laCO'sa d~ Gong Ty thu hoi bllt ky khoan Hoa Hong nao trong bllt ky khoanq thai gian nao khOng luu giCPha so do.Nha Phan PhOicOng phai biet thoi ky "xet duyet" yeu eau theo tharn quyen rna minh thuc hi$n ban hang. Nha PhanPhoi phai thong bao cho ngU'ai mua ve bat ky yeu eau "xet duyet" nao theo th~m quyen ap dl,lng do.

S. Hoa DO'n San Hang: Nha Phan PhOi se cung cap cho toan bO Khach Hang Hoa DO'n San Hang chfnh thirc, baogom ten Nha Phan Phoi, ngay, dia chi, so di$n thoai. danh rnuc hoan chinh (cac) san ph~m ban dU'Q'c,gia sanpharn va "Quy T.k Heat dong" hoac thong tin thong bao huy neu eo. Cac Hoa DO'n San Hang phai tuan thu toan boyeu eau phap luat quy dinh (neu eo).

, .,'AIJO

CHU'O'NG V: HANH VI B! CAMi

42. TUY~N DI,ING CHEO

A. Nha Phan Phoi khong dU'Q'cthu hut hoac loi keo bllt ky Nha Phan Phoi hoac Khach Hang nao khac ban, quang bahoac mua san pham hoac dich vu khac ngoai san ph~m hoac dich vu do Gong Ty cung cap trong moi quan h$ cuaNha Phan Phoi vci Gong Ty va trong rnot narn sau do. Vi$c lam do se bi coi la Sl,l'can thiep phi phap va bllt hop 1'1vao moi quan h$ giao ket giCPaGong Ty va cac Nha Phan Phoi. Nha Phan Phci khonq dU'Q'cban hoac quanq ba blltky San Ph~m hoac dich vu canh tranh true tiep nao cho Nha Phan Phoi hoac Khach Hang cua Zija International.Dieu nay bao gom bllt ky san ph~m hoac dich vu nao cunq loai nhU'sari pharn hoac dich vu cua Zija International.Nha Phan Phoi dong 'I rciingvi pham quy dinh nay gay thiet hai khong th~ kh~c phuc cho Gong Ty va rciingI$nh cuatea an la bien phap kh~c phuc hop 1'1d~ ngan chan thiet hai do.

~),

B. Nha Phan Phoi khong dU'Q'cquang ba san pharn cua Gong Ty, cac chuonq trinh, hoac eo hOicung voi bllt ky sanpharn, ke beach hoac cac U'Udai khong phai cua Gong Ty.

G. Nha Phan Phoi khong dU'Q'ctuyen chon met thanh vien tiem nang di cunq rnot Nha Phan Phoi khac den bllt ky cuochop hoac buoi I~ tuy~n chon nao trong khoanq thoi gian toi thi~u bon rmroi lam (45) ngay sau cuoc hop hoac choden khi dU'Q'Cthanh vien tiem nang do thong bao quyet dinh khong ghi danh. Mot Nha Phan Phoi khonq duoc rnoimet Nha Phan Phoi khac rna khong thuoc Tuyen DU'&i cua NgU'ai Bao TrQ' hoac Vi Tri Ghi Danh cua Nha PhanPhoi do tham gia dao tao ban hang hoac bllt ky buoi I~ nao cua Gong Ty, ch~ng han nhu hOithao san pharn.

D. Neu Nha Phan Phoi nhan thay vi pharn chfnh sach nay, Nha Phan Phoi phai tuan theo cac hU'&ng dan neu trongMl,lc 11 cua cac Quy T~c HOc;ltDong nay.

E. Gac Nha Phan Phoi khOng dU'Q'cghi danh hOac tc;loNha Phan Phoi gia d~ dc;ltmot Tieu Ghu~n thCYhc;lngCl,lth~hOacgiCPcho cho Nha Phan Phoi tU'O'nglai.

F. Nha Phan Phoi trU'&c day hOacvan tham gia tiep thi mc;lng1U'&itc;licac cong ty chU'a phai tuan thu cac Quy T~c HOc;ltDong cua c6ng ty do, dac bi$t lien quan den tuy~n chon va tham gia vao cac chU'O'ngtrinh khac. NhU' v$y, NhaPhan Phoi co th~ bi ki$n hOac phai tham gia vao vi$c phan Xlf trong tai/hea giai v&i cac c6ng ty trU'&c day hOac hi$ntc;li.Nha Phan Phoi dong 'I bao v$ va khong gay hc;liden Zija trong tllt ca cac trU'ang hQ'p nhU' v$y. Zija se khongchiu trach nhi$m ve vi$c bao v$ Nha Phan Phoi, chi phf phap 1'1cua ho, hOac thu nh$p bi mllt va khong boi thU'angcho Nha Phan Phoi cho bllt ky hanh vi nao hOacket qua cua hanh vi do.

43. KHI~U N~I CONG TY vA CHU'O'NG TRiNH

A. Nha Phan Phoi khong dU'Q'cthu$t sai hOacbe qua bllt ky dCPki$n tai li$u quan trong nao ve cac chU'O'ngtrinh cua GongTy, san ph~m hOacto chCYc.Nha Phan Phoi phai mo ta trung thl,l'c (cac) san ph~m va cac chU'O'ngtrinh trong cac cuocthao lu$n v&i khach hang, khach hang tiem nang, cac Nha Phan Phoi khac va cac Nha Phan Phoi tiem nang.

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B. Nha Phan Phoi khong dU'O'c neu hoac ham 'I r~ng (cac) san pham va dich vu bb sung dU'O'c dU'a them vao cac sanpham va dich vu dang dU'O'c chao ban, r~ng cac cai ti~n doi v&i Chtronq Trlnh Tra ThU'6ong sap dien ra hoac sap bbsung them cac khu Vl,J'Ccu the vao cac khu VI,J'Cheat dong hien tai trll' khi hoac cho d~n khi SI,J'ki$n do dU'O'c CongTy c6ng bo. Viec lam d6 la can cli de cham dlft ngay I$p toe.

44. TUYEN so v~ SAN PH AM

A. Cac tuyen bo ve san pharn khOng dung se Khong dU'O'c dU'a ra hoac sUodunq de ban va/hoac quanq ba met sanph am hoac dich vu Nha Phan Phoi khonq duoc lam sai lech hoac xuyen tac bat ky bao cao ve chat IU'O'ng sanpharn cua Cong Ty.

B. Tuyen Bo ve ChCi'a B$nh: NM Phan Phoi khonq dU'O'c thvc hien bat ky tuyen bo y t~ re rang hoac ham 'I nao lienquan d~n (cac) san pharn Conq Ty. KhOng thvc hien cac tuyen bo ve cac tinh nang phonq berth hoac chtra benhcua bat ky san ph am nao do Conq Ty ban. D.;ic biet, Nha Phan Phoi khong dU'O'c thuc hi$n bat ky tuyen bo naor~ng (cac) san pharn Conq Ty rat hCi'u ich trong viec chCi'a benh, dieu tri, chan doan, giam thieu hoac ngan chan batky berth, loai benh hoac cac chling b$nh nao. NhCi'ng tuyen bo d6 eo the dU'O'c coi la cac don thuoc hoac don kharnbenh, NhCi'ng tuyen bo d6 khOng chi vi pharn HO'p dong va cac Quy tac Heat dong nay, rna chunq con vi pham caclu$t va quy djnh tai noi eo san pham Conq Ty va ban phai chju trach nhiem ea nhan doi voi tuyen bo do.

c. Nha Phan Phoi chi eo the chia se kinh nghi$m ea nhan cua mlnh hoac nhCi'ng c8U chuyen rieng cua ho va ho khongdU'O'c dU'a ra bat ky tuyen bo nao ve chCi'a benh, dieu tri hoac ke toa nao. Nha Phan Phoi khong dU'O'c gOi cu the tenbenh, h$ thong eo the hoac cac benh theo bat ky each thuc nao khi chia se kinh nghi$m cua mlnh.

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D. Nha Phan Phoi khong dU'O'c chuan dean hoac dieu tri benh hoac cac tlnh tri;lng khac cua 00 the hoac tU' van sue khoetrll' khi Nha Phan Phoi d6 eo Chll'ng chl hanh nghe charn s6c soc kh6e. MOi thong tin do Conq Ty cung cap khong c6nghia la thay th~ duoc tU' van cua bac si hoac rnot ngU'6'i hanh nghe charn s6c sue khoe dU'O'c cap phep khac.

E. Cac Quy Tac Heat Dong lien quan d~n nhCi'ng han che ve tuyen bo sari pharn va cac hoat dong quanq ba cua NhaPhan Phoi dU'O'c ap dunq dU'&i bat ky hlnh thuc truyen thong nao, cho du b~ng in an, video, hoac thOng qua bat kyhlnh thuc truyen thOng duoc h6 tro b6oi, noac dien ra tai bat ky phuonq tien truyen thong xa hOi hoac rnanq 1U'&inaonhu Twttter, Facebook, YouTube, va phuonq tien truyen thong tuonq tu. NM Phan Phoi nen tan dunq toi da khi sUodl,!ng cac phuonq tien truyen thong xa hoi de bao dam tuan thu cac Quy tac Heat dong nay. Viec Nha Phan Phoikhonq sUodl,!ng phuonq tien truyen thong xa hOi hop phap de quanq cao san ph am Conq Ty eo the la nquyen nhande ky luat hoac charn dot.

F. ThOng tin ve ben thu ba. NM Phan Phoi khonq dU'O'c k~t hop thOng tin cua Conq Ty voi thOng tin cung cap tll' cacnguon ben nqoai. Cu the, I$nh cam nay nharn ngan chan viec dan nhan bat hop 1'1vac (cac) san pham cua Cong Tyva tranh bat ky vi pharn phap lu$t nao. Nha Phan Phoi khong dU'Q'c d6ng g6i lai, dan nhan lai hoac thay dbi thuonqhieu cac san ph am cua Zija. Nha Phan Phoi cO the tham khao tai li$u cua ben thli ba trong vi$c ban cac san ph amCong Ty n~u tai li$u d6 phu hQ'p v&i cac nguyen tac sau dayi. Tai li$u cua ben thli ba dU'Q'c in li;lioan bOii. Tai li$u khong bi sai ho.;ic gay hieu nham.iii. Thong tin khong quang ba mot thU'O'ng hi$u Cl,!the ho.;ic mot nha san xuativ. Tai li$u dU'Q'c trlnh bay v&i cac tai li$u khac de the hi$n quan diem can b~ng ve thong tin khoa hocv. Cac tai li$u nay tach bi$t hoan toan v&i san pham cua Cong Ty.vi. Tai li$u khong gan them bat ky thong tin nao khac b~ng nhan dan ho.;ic bat ky phU'O'ng phap nao khac.

45. TUYEN sO V~ THU NHAP

A. Cac Nha Phan Phoi can neu re nhCi'ng van de sau trong tat ca cac bai thuy~t trlnh d~n Nha Phan Phoi tiem nang:i. Khong yeu cau bat ky ai mua san pham vao bat ky th6'i diem nao de tham gia nhU' mot Nha Phan Phoi cua

Zija International.ii. Khong cap Hoa Hong chi de tai trO' cho mot Nha Phan Phoi m&i.iii. Cac Nha Phan Phoi khong dU'O'c dam bao mot thu nh$p Cl,!the, SI,J'thanh cong hay mlic lQ'i nhu$niv. Thanh cong trong chU'O'ng trlnh Hoa Hong dl,J'a tren nhCi'ng n6 Il,J'c,SI,J'cham chi, cong hi~n, doanh so ban cac

san pham c6 tinh siin Hoa Hong cua ca nhanrruy~n DU'&i va vi$c sUodl,!ng th6'i gian va nguon Il,J'ccua NhaPhan Phoi.

B. Cac NM Phan Phoi khong dU'a ra nhCi'ng tuyen bo sai SI,J'th$t, IlI'a 9i;lt, gay hieu nham, ho.;ic ph6ng di;li ve ChU'O'ngTrlnh Tra ThU'6ong cua Cong Ty ho.;ic tiem nang thu nh$p cua Nha Phan Phoi. N~u sUodl,!ng cac vi dl,! ve thu nh$p,phep ngoi;li suy, ho.;ic cap so nhan de dl,J'doan IO'i nhu$n, tang trU'6ong ho.;ic thanh cong, thl se phai neu thu nh$ptrung blnh hi$n ti;li thl,J'c t~ cua tat ca cac Nha Phan Phoi & tat ca cac cap Nha Phan Phoi khong dU'O'c dung thu

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nhap cua minh, hoac thu nhap cua cac Nha Phan Phoi khac nhtr met dau hieu cua thanh cong ma met Nha PhanPhoi tiem nang eo th~ eo. Bat ky dai dien cua Nha Phan Phoi khOng tuan thu chinh sach nay se phai chiu ky luatcua Gong Ty.

46. THU'O'NG HleU

A Cac Nha Phan Phoi khong ouoc SLYdunq nhan hi$u, sari pharn. chuonq trinh, thu'onq hi$u, tai lieu eo ban ouyen,cac nhan hi$u gay nharn lan hoac bat ky tai lieu nao khac oU'Q'c san xuat boi Gong Ty theo each eo th~ gay nhamlan, sai sot, hoac ICPadoi ve ngu6n goc cua san pharn. Thuonq hieu cua Gong Ty bao g6m cac bi~u tU'Q'ng, thuatngCl' va nhan hi$u sau ciay, la tai san duy nhat cua Gong Ty, va phai cii kern voi thuonq hieu thich hop (TM) hoac(R) dlnh danh khi ciU'Q'c SLYdunq trong bat ky loai pruronq ti$n truyen thong dU'oi danq in an hoac cii$n tLYnao: Zija,Drink Life In, Cuoc Song Khonq Gioi H<;In,Sire Kh6e Ben Trong, Ve Dep Ben Ngoai, Salud Interior, Belleza Exterior,Team Benz, Equipo Benz, TEAM. 250, Dai Hoc Zija, SmartMix, SuperMix, XMam, XMpm, XM + Hon HQ'p NangLU'Q'ng, £)6 Uong Nang LU'Q'ng XM3, Tra Cao Gap cua Zija, PR1ME90, GenM, ZijaFit, FitPacks Z-Atin, GapNutrition, Beba Zija, Beba Vida, Vida sin Limites va bat ky thU'O'ng hieu nao khac cOng nhu cac thuonq hieu ciU'Q'cciang ky cua Gong Ty. Nha Phan Phoi chi can danh dau thuat ngCl' cia ciU'Q'c ciang ky I~n ci~u ben khi thuat ngCl'ciU'Q'cciang ky do SLYdunq trong van ban tren moi trang cua quanq cao in hoac cii$n tLY.

B. Cac Nha Phan Phoi khong ciU'Q'c phep SLYdunq nhan hieu hoac thOng tin cioc quyen cua Gong Ty tren tai li$u quanqcao nqoai cac nhan hieu hoac thong tin du'oc Gong Ty thiet ke rieng cho rnuc ciich quanq cao. Bat ky viec SLYdunqtrai phep nhan hieu hoac thong tin cioc quyen cua Gong Ty eo th~ la nquyen nhan ci~ ky luat theo cac Quy t~c Heatciong nay.

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G. TCP'Zija' hoac 'Zija International' khong ciU'Q'c SLYdunq trong ten trang trang thong tin cii$n tLYcua Nha Phan Phoi£)oc l.ap, ciia chl thu cii$n tLYhoac ten doanh nghi$p.

D. Cac Nha Phan Phoi khonq duoc dan lai nhan, thay cioi, hoac ciong goi lai bat ky san pham nao cua Gong Ty, nqoaitrCPcac vat li$u ciU'Q'cGong Ty san xuat va/hoac phe duyet bang van ban.

E. Nha Phan Phoi rna phat tri~n, va/hoac SLYdunq bat ky loai vat li$u nao SLYdl,mg hoac rno ta ten cong ty, san pharn,cac chuonq trinh, thuonq hi$u, W, theo bat ky each nao rna khong tuan thu cac Quy tac Hoat ciong se bi ky luat. I T

F. Tat ea cac tai li$u va chuonq trinh cua Gong Ty ciU'Q'cciang ky ban quyen va khong ciU'Q'csac chep rna khonq eo Sl,l'ci6ng y bang van ban cua Gong Ty. Gong Ty se charn dlft bat ky Nha Phan Phoi bi phat hien san xuat va/hoac phanphoi cac ban sac tra: phep cac tai Ii$u hoac chuonq trlnh vi pham HQ'p ci6ng.

G. Ngay sau khi het han, charn dut, huy tu each thanh vlen cua Nha Phan Phoi, Nha Phan Phoi bi anh hU'6>ng se loaib6 va charn dlft viec SLYdl,mg, va sau do se khong SLYdl,mg ten, nhan hieu, ky hieu, nhan, van phonq pharn, quanqcao, va tai li$u doe cie cap hoac lien quan cien bat ky san pharn nao cua Gong Ty.

H. Cac Nha Phan Phoi khonq ciU'Q'c SLYdl,mg true tiep, hoac gian tiep ten, nhan hieu, bi~u tU'Q'ng, khau hieu, sanpharn, cac chuonq trinh, thu onq hieu, tai lieu eo ban quyen, noac bat ky tai lieu nao khac ciU'Q'c san xuat b6>i batky benh vien, trl1'ong dai hoc, to chuc nqhien cuu, giao hoi hay to choc ton giao nao, noac phap nhan thir bakhac hoac cong ty theo each eo th~ gay ra nharn lan, sai sot, hoac ICPadoi ve rnoi quan h$ cua phap nhan thlf bavo'i Zija hoac ho trQ' bat ky san pham hOac dich Vu nao cua Zija hOac thieu sot cia. Gac Nha Phan Phoi chiu trachnhi$m ca nhan cioi voi bat ky va tat ca vi$c quang cao va truyen thong ma minh thl,l'c hi$n trai ngU'Q'c trl,l'c tiep voiquy ciinh cam nay. Nha Phan Phoi tiep tl,lC ci6ng y b6i thU'ong va khong lam anh hU'6>ng cien Gong Ty do bat kyhanh vi nao xay ra trai ngU'Q'c voi I$nh cam nay. Neu bat ky quang cao hOac du do thU'O'ng m<;li ciU'Q'c Nha PhanPhoi thl,l'c hi$n mau thuan trl,l'c tiep voi I$nh cam nay, thi Nha Phan Phoi cia phai chiu ky lu$t.

47. MO RQNG QUOC T~ VAtHO~C BII~N GIOI TRAI PHEP

A Gac Nha Phan Phoi khOng ciU'Q'ctham gia kinh doanh nh$p khau hoac xuat khau (cac) san ph am cua Gong Ty. NhaPhan Phoi khong co tham quyen thl,l'c hi$n bat ky bU'oc nao t<;li bat ky quoc gia, hOac quyen tai phan chinh tri naokhac ci~ gioi thi$u hoc;\c tiep tuc hO<;ltciong kinh doanh cua Gong Ty. £)ieu nay baD g6m, nhU'ng khong gioi h<;ln6>bat ky no Il,I'c ciang ky hOac baD lU'u ten Gong Ty, URL trang thong tin cii$n tLY,thU'O'ng hi$u hOac ten thU'O'ng m<;li; ci~baD lanh chap thu$n cho cac San Ph am hOac thong 1$ kinh doanh; hoac thanh I$p doanh nghi$p hOac bat ky 10<;lihinh lien h$ chinh phu nao thay mat Gong Ty. Nha Phan Phoi ci6ng y b6i thU'ong Gong Ty tat ca cac chi phi va philu$t SU' ma Gong Ty phai chiu cho bat ky hanh ciong kh~c phuc h$u qua nao nham giai toi cho Gong Ty trong trU'onghQ'p Nha Phan Phoi khong ciong vai tro ci<;lidi$n cho Gong Ty. Nha Phan Phoi ci6ng y chi ciinh ngay I$p tlfC bat kyciang ky ten cong ty, thU'O'ng hi$u, ten thU'O'ng m<;li, URLs hOac cac san pham ciU'Q'c ciang ky hOac baD lU'u khi viph<;lm ml,lC nay ma khong hoan tra bat ky chi phi nao b<;lnphai chiu. Gac quy ciinh cua ml,lC nay tiep tl,lC cO hi$u Il,I'csau khi cham dlft HQ'p £)6ng.

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S. Cac Nha Phan Phoi chi dU'Q'c phep ban (cac) san pham va dich vu cua Cong Ty va tham gia vac Chuonq Trinh TraThU'cYng tai cac dia di~m rna Cong Ty phan phoi san pharn. Moi quec gia eo th~ eo Phu Luc Quy T~c Heat Dongg~n liem voi quoc gia do. Cac Nha Phan Phoi phai eo ban sac cac Quy tac Heat dong cua nuoc minh, doe va tuanthu cac Quy t~c Heat dong do. Cac Nha Phan Phoi khong dU'Q'c phep vao cac quoc gia vatho.;!c thi truocmg rna CongTy khong phan phoi san pharn.

C. Khong eo vung lanh th6 doc quyen nao dU'Q'c chl dinh d~ phan phoi ban (cac) san pharn noac bao tro cho cac NhaPhan Phoi khac. Nha Phan Phoi khonq duoc tuyen bo eo ton tai nhCmg lanh th6 do. Nha Phan Phoi khong duoccao buoc noac ham y n3ng ho eo met moi quan h$ dac biet, lQ'i the, hoac tiep can dOi ngO lanh dao hoac nhan viencua Cong Ty rna cac Nha PMn Phoi khac khong eo dU'Q'c.

48. HQ'P £>ONG HO~C THANH ToAN TRAI PHEP

Moi quyen Phan Phoi Doe L$p cua Zija chl nham xay dl,mg va heat dong cho ea nhan nop HQ'p dong Tham gia Sanhang Da cap Nha PMn Phoi Doc t.ap khong dU'Q'Cde nghi hoac yeu eau bat ky khoan thanh toan nao hoac hop aongnao tll' met Nha Phan Phoi Doe l.ap khac a~ thuc hien cac dich vu eo th~ aU'Q'c hi~u la nharn thay mat minh thuc a~yhoac xay dl,J'ng hoat aong kinh doanh cua Nha Phan Phoi Doc l.ap do,

49. HQ'P £>ONG vA CHU'O'NG TRiNH COA BEN THO' BA

Nha Phan Phoi khOng aU'Q'c thu hut, loi keo, hoac eo moi quan h$ voi ben thLP ba hcac ky hop aong voi bat ky nhacung dip nao ma khong duoc Cong Ty cho phep.

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50. T~NG QUA NGU'OI LAO £>QNG

Nha Phan Phoi khong aU'Q'c phep t.;!ng qua cho nhan vi en Cong Ty.

CHU'O'NG VI: SANG THU~T NGlrNhieu conq ty va cac nqanh eo tll' Vl,J'ng a.;!c biet. Cong Ty va nqanh cua chunq ta cOng khonq phai la nqoai 1$. Khi bannarn aU'Q'c toan bo thuat ngO>trong bang thuat ngo>, ttlt ea nho>ng ngU'ai tham gia eo th~ trao a6i aU'Q'c voi hieu quacao hon.

NHA PHAN PHOr HO~T £>QNG (AD) - La Nha Ph an Phoi eo Doanh so tich luy ea nhan tCr 40PV.

PHE DUVeT COA CONG TV - Van ban phe duyet cua met can bo aU'Q'c eh] dinh cua Cong Ty.

CHUV~N HANG Tt)' £>QNG - Mot djch vu ma btlt ky ai eo th~ Il,J'achon thai gian chuyen met 1U'Q'ngsan pharncu th~ trong moi Ky bon tuan.

HOA HONG - Khoan tien rna Nha Phan Phoi eo dU'Q'c tll' doanh so ban hang trong t6 chLPCTuyen DU'&i cua ho.D~ au aieu kien hU'cYng bat ky khoan Hoa Hong nao, Nha Phan Phoi phai dat yeu eau aang duoc ap dunq neutrong Chuonq Trinh Tra ThU'cYng cua Zija.

CONG TV - Conq ty TNHH Zija Ouoc Te, rna so doanh nghi$p 0106355274

x~p H~NG HreN T~r - con duoc qoi la Xep Hanq Thanh Toan. Day la Xep Hanq theo thoi gian thvc cua Nha PhanPhoi dat aU'Q'c trong chu ky hi$n tai. Day la Xep Hanq aU'Q'c SLY dl,!ng a~ xac dinh Hoa Hong va chi tien thU'cYng.

KHAcH HANG - Mot Khach Hang bao gom btlt ky quy khach hang nao, hoac Nha Phan Phoi khong c6 tuyen dU'&i vamua san pharn theo Khoi LU'Q'ng.

CHU KY - Say nqay lien tiep b~t a~u vao nqay ThLP Say va ket thuc vao nqay thLP Sau, Son Chu Ky tao thanh met Ky

NHA PHAN PHOI (ho~c NhiI PMn Phoi £>Qc L~p) - Mot nha thau doe lap aU'Q'c phep ban (cac) san pharn va dich vucua Conq Ty va tham gia Chuonq Trinh Tra ThU'cYng cua Zija au Mu chuan bat k~ a<;ltaU'Q'c cap ao nao trong ke hoach.

TUV~N DU'Or - Tat ea cac Nha Phan Phoi b~t nguon tll' va dU'&i bat ky Nha Phan Phoi Cl,!th~ nao vatho.;!c Vi Tri Ghi Danh.

NGU'or GHr DANH - Nha Phan Phoi aang ky mot Nha Phan Phoi m&i trong chU'O'ng trinh cua Zija International, btlt k~

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NgU'oi Ghi Danh 06 c6 sap xep Nha Phan Phoi rnoi vac tuyen oau cua mlnh hay khong (do 06 cOng tro thanh NgU'oiBao TrQ') hoac sap xep Nha Phan Phoi rnoi vac tuyen oau cua ngU'oi khac trong to chLPC cua NgU'oi Ghi Danh, khienNha Phan Phoi tuyen dU'6'i tra thanh NgU'oi Bao TrQ' cua Nha Phan Phoi m6'L

TUY!:N DAu - Nha Phan Phoi xuat hien a cap oau tien cua Tuyen Tren thong qua Quyen Bao TrQ' va/hoac Vi Trf GhiDanh.

DOANH 56 NHOM (GV) - con duoc gOi la Doanh So Kinh Doanh (BV). Tong khoi 1U'Q'ngsan pham ban mua dU'6'ichan trai va chan phai cua cay pha h$ cua ban trong rnot chu trlnh.

KHONG HO~T DQNG - De cap oen thoi han mU'oi hai thang ma mot Nha Phan Phoi trong thoi gian 06 khong oU'Q'cphep tham gia vao viec xay dl,mg noac phat trien to chLPCcua mlnh duoi bat ky each thLPCnao, Ouyen Phan Phoi cuangU'oi khac hoac Conq Ty n6i chung. Thoi gian cho mU'oi hai thanq oU'Q'c can CLPvao ngay heat oong tien t$ cuoicunq, sau khi BO Phan Charn S6c Khach Hang nhan duo'c thong bao charn dLPt bang van ban cua Nha Phan Phoi sauthoi gian gia han hang narn cua ho oa het rna Nha Phan Phoi khonq gia han tiep.

HQ'P D6NG THAM GIA SAN HANG DA cs» - Tai lieu rang buoc phap Iy g6m hai trang tao thanh met phan vaoU'Q'c oU'a vac hop 06ng ky ket giCi'a Nha Phan Phoi va Zija International, Inc. HQ'p 06ng Tham gia Ban hang Da capoU'Q'C hcan thien bai ea nhan hoac don vi nop don xin tro thanh Nha Phan Phoi va phai chiu SI)' chap thuan hoac tLPchoi cua Zija International, Inc. Cac oieu khoan va oieu ki$n cua don nay duoc trlnh bay a m~t sau cua HQ'p 06ngTham gia Ban hang Da cap Doc t.ap.

cHAN - to chLPCxuat phat tLYrnot trong hai Nha Phan Phoi duoc bao fro a cap oau lien cua bat ky Nha Phan Phoi nao.

THANH VIEN - Thuat ngCi' me ta tat ea Khach Hang va Nha Phan Phoi cua Zija International, Inc.

KY - Hai rnuoi tarn ngay lien tiep. Moi ky bao g6m b~n Chu Ky bay ngay. Zija SLr dl,mg 13 Ky g6m hai rmroi tarn ngayrieng biet. Thuat ngCi' "Ky Hien Tai' la Ky hai rruroi tarn nqay hi$n tai va c6 the oe cap oen hoac rnot 'Ky' hoac met 'ChuKy', phu thuoc vao viec SLr dl,Jng va y nghia cua n6.DOANH 56 cA NHAN (PV) - So 1U'Q'ng san pharn cua Zija ma ban o~t hang moi thanq oe hoac Mu thu hoacban cho ngU'oi khac.

TUY~N CHQN cA NHAN - Mot thanh vien cua Zija oU'Q'c tiep can true tiep va ghi danh v6'i tu each la rnot Nha Phan PhoL

X!:P H~NG eo D!NH - Day la Xep Hanq cao nhat rna rnot Nha Phan Phoi dat duoc ke tLYkhi ghi danh voi Zija.

V! TRi GHI DANH - De cap oen vi tri noi ngU'oi ghi danh rnoi vao cay kinh doanh hoac Tuyen DU'6'i cua chuonq trlnhZija. Vi Trf Ghi Danh c6 the oU'Q'C NgU'oi Ghi Danh Il)'a chon, theo 06 "xep" mot Nha Phan Phoi duoc tuyen chon vaoTuyen DU'6'i cua Nha Phan Phoi bao tro oe gianh oU'Q'Cbat ky lQ'i the nao rna NgU'oi Ghi Danh tin c6 the c6 thong quaVi Trf Ghi Danh 06. Trong moi trU'ong hop, cac Nha Phan Phoi rnoi thuoc NgU'oi Ghi Danh. Trong met so trU'ong hop,NgU'oi Ghi Danh cOng c6 the la NgU'Oi Bao TrQ' neu Nha Phan Phoi m6'i duoc xep vac tuyen oau cua NgU'oi GhiDanh.

DI~M - DO'n vi 00 lU'ong ap dl,Jng ooi voi bat ky San Pham nao oe oinh 1U'Q'nggia tri cua San Pham 06 oe tfnh Hoa H6ng vaDu Dieu Ki$n.

sAN PHAM - san pham Cong Ty c6 gia tri Doanh So Ca Nhan cO dinh lien quan oen viec mua hoac ban san pham 06.

DO DI~U KleN - Ket hop giCi'a PV/GV, va cac yeu eau eo eau ou oieu kien oe Kiem Tra Hoa H6ng vac bat ky Chu Kyhoac Ky nao.

NHA TUY~N CHQN (con dU'Q'cgQi hi NgU'i>'iGhi Danh) - Bat ky Nha Phan Phoi nao ghi danh Nha Phan Phoi rnoivao chU'O'ng trlnh Zija International, bat ke Nha Tuyen Chon c6 xep Nha Phan Phoi rnoi vao tuyen oau cua ho hay xepNha Phan Phoi rnoi vac tuyen oau cua met Nha Phan Phoi khac trong to chLPCcua no, oe Nha Phan Phoi 06 tro thanhNgU'oi Bao TrQ' cua Nha Phan Phoi m6'L

co TH!: SAN L~I - San pham ho~c hang h6a trong oieu ki$n con hC;lnSLr dl,Jng va con nguyen bao bl, tem, nhan.

56 Oy QUY~N HoAN TRA sAN PHAM (RMA) - DU'Q'c nh$n tLYBo Ph$n Cham S6c Khach Hang khi Nha Phan Phoimuon hoan tra san pham.

NGU'OI sAo TRQ' - NgU'oi ma c6 Nha Phan Phoi oU'Q'c xep a tuyen oau. NgU'oi Bao TrQ' c6 the la ngU'oi ghi danh

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BAN BUDN (Chi Phi cua Nha Phan PhOi) - Gia rna Cong Ty ap dunq cho (cac) San Pharn danh cho NM PMn t-'nol.

CDNG TV LIEN K~T COA ZIJA INTERNATIONAL - Bat ky don vi doanh nghi$p, conq ty, hoac don vi kinh doanhnao khac duoc Zija Internaitonal, Inc. sa hCJ'u,hoac tnrc tiep hoac gian tiep.hon narn rruroi (50) phan tram, hoac dU'&iSl,J'kiem so at chung cua Zija International, Inc.

51. PHl) Ll)C A: TIEU CHuAN D~O DO'C

Ngoai viec cung cap san pharn chat 1U'Q'ngcao va phat trien kha nang lanh dao va t6 chirc doanh nghi$p rnanh me, blquyet thanh cong trong vai tro rnot Nha Phan Ph6i Boc t.ap cua Zija International narn a kha nang xay dl,J'ng va duy trlm6i quan h$ kinh doanh tich Cl,J'Ccua met Nha Phan Ph6i. Zija hoan toan khuyen khich moi Nha Phan Ph6i Doe l.aptuan thu cac tieu chuan Ling XLP cao nhat trong m6i quan h$ v&i cac Nha Phan Ph6i Boc L$p khac, khach hang ban le,Nha Phan Ph6i tiern nang va khach hang, Nha PMn Ph6i cua cac ccnq ty ban hang true tiep khac va trong gi&i kinhdoanh noi chung. Cac Mu chuan nay eo the bao gom, nhU'ng khonq gi&i han a, cac Tieu Chuan B<;Io BLic sau day:

1. Toi se c6 gang barn sat tinh than cOng nhu noi dung cua cac Quy tac Hoat dong cua Cong Ty.

2. Toi da quen voi cac quy tac, quy dinh va phap luat thuoc tharn quyen rna toi dieu hanh hoat dong kinh doanh cuaminh va se tuan thu quy tac, quy dinh va phap luat do.

3. Toi se c6 gang thuc hien cong viec kinh doanh theo each thtrc gop phan mang den trai nghi$m tich Cl,J'Ccho cacNha Phan Ph6i khac, khach hang, Conq Ty va chinh ban than toi.

4. Toi se rno ta met each trung thuc ban than minh, Cong Ty, san pharn, va rnuc dlch thu hut tflt ea cac khach hangtiem nang. Lien h$ khach hang met each hop Iy va trong thc'Yigian phu hop de tranh gay phien phuc. Toi se ngay I$ptuc charn dut bai thuyet trinh ban hang theo yeu eau cua khach hang.

5. Toi se ban (cac) san pham rnot each chinh xac va trung thuc theo gia ea, hanq san pharn, chat 1U'Q'ng,thuc hien,gia tri, hieu suat, s6 1U'Q'ng,tien t$, va Sl,J'san eo san pnarn.

6. Toi se khonq yeu eau hoac khuyen khich met Nha Phan Ph6i Boc l.ap hoac khach hang mua (cac) san pharn voi bfltky s6 1U'Q'ngnao vuot qua rnot each bat hop Iy s6 1U'Q'ngdl,J'kien dU'Q'c ban lai va/hoac Mu thu trong met thoi gian hop IY.

7. Toi se c6 gang cung cap dich vu theo nquyen tac chinh trong heat dong kinh doanh Zija International cua tci,

8. Toi se c6 gang cung cap h6 tro hop Iy, khi dU'Q'c yeu eau, cho cac Nha PMn Ph6i rna toi bao tro, thua nhan rangthanh cong cua toi eo lien quan true tiep den kha nang ban san pharn cua Zija International va giup do ngU'c'Yikhac datduoc thanh conq do.

9. Toi se c6 gang dam bao va bao v$ uy tin cua Cong Ty va san pham cua Conq Ty. Toi se khong thuc hien nhCJ'nghanh vi eo the gay hai cho uy tin cua cong ty va san pharn cua Cong Ty hoac lam t6n hai den kha nang cua ngU'c'Yikhac tham gia vao eo hOi kinh doanh cua Zija International.

Ban quyen © narn 2014 Zija International, Inc. Tat ea cac quyen dU'Q'c bao luu. (08.14)

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