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Zonka Feedback is a cutting edge, out-of-the-box way of collecting on-premise feedback on tablets for the hospitality industry that comes packed with powerful reporting, intelligent insights and instant alerts.
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zChange the way you take feedback!
“ “A revolutionary, out-of-the-box way of
collecting on-premises feedback on tablets
with powerful reporting, intelligent insights
and instant alerts.
The new age customer experiencemanagement system
Bespoke
Questions
on-premises feedback
who can use ?Zonka
Hotels Spas
Healthcare Clinics Entertainment
Restaurants
and more...
On-Premises
Multi-Location & Enterprise
Grade
Real-timeReports &
Alerts
FeedbackManagement
On-premises, Interactive Feedbacks
When guests get ready to pay, offer
them the Zonka device to share
feedback or set it up as Kiosk. Over
100% more feedback than Paper, Web &
SMS Surveys. Listen to each customer!
Easy to Implement & Use
You just need tablets & internet.
Everything else is hosted online on a
secure server. Minimum staff training.
Also works when Wi-Fi is down.
Instant Alerts & Resolutions
Know issues instantly & ensure quick
resolution. Approach miffed guests
before they leave the premises. Win
back guests' confidence & encourage
them to return.
Collaborative Feedback Manager
Web Interface to manage feedbacks. Tag and filter, escalate issues, respond to customers! Collaborative task management. Customer Service Teams love it.
Reports & Insights
Rich reports, insightful analytics & smart data to learn more about your business. Watch your NPS score & strategise improvements . Track performance of staff members & outlets.
Enterprise System
Multi-location product, designed for chains offers hierarchy-based access. Comparative & drill-down reports. Scalable & Secure customer experience management software.
Keep note of suggestions, requests &
complaints
Respond to customers, escalate issues
Share positive Feedbacks
Tag and Filter Feedbacks
Collaborative Task Management
Designed for Chains
Permission based access
Location & Staff
Performance Tracking
Manage multiple brands
& outlets
Setup as Kiosk or Hand it
over
Works Offline | Wi-Fi
needed only to sync
No Infrastructure Required
White labelled &
fully customisable
Capture customer
details
Impressive rating
scales
Watch your Net Promoter Score (NPS)
Detailed and Graphical Analysis
Staff Performance Tracking
Daily, Weekly and Monthly Digest
Instant Alerts for Managers
Features
Benefits
www.zonkafeedback.com
www.facebook.com/zonkafeedback
@zonkafeedback
DelhiPlot No. 1, Kehar Singh Estate, Westend Marg, Saidualajab, New Delhi 110030, IndiaIndia : +91-11-48404600
London Office14 Bonhill Street, 6th Floor, London, EC2A 4BXUK : +44 2033 896000
Let's talkUK : +44 2033 896000
USA : +1 646 846-6000
India : +91-11-48404600
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