ZTEsoft Profile & Experience

8/4/2019 ZTEsoft Profile & Experience

1/33

Experience of GPON BSS/OSSFrom ZTEsoft

[email protected]

Sep 07, 2011
mailto:[email protected]:[email protected]


2/33

AGENDA

ZTEsoft Profile & Experience

Singapore Broadband GPON BSS/OSS


3/33

1992 As former product line of ZTE, started providing B/OSS solutionssince 1992.

2003 ZTEsoft was founded based onZTEs B/OSS productline in Feb, 2003 in Nanjing, China, held by ZTE

Growing Footprint

As the largest B/OSS vendor in telecom market ofChina, deployed projects in 29 provinces for ChinaTelecom, China Unicom, and China Mobile.

ZSmart products have been deployed in more than50 countries, serving 350,000,000 subscribers.


4/33

Rapid and Stable Revenue Growth

Million( $)

2006~2010 CAGR 30.6%


5/33

Global BSS/OSS Research Centers

China | Changsha

Focus on CRM

France| Paris

Pakistan

China| Nanjing(HQ)

Focus on BSS

China| XiamenChina| Guangzhou

Focus on OSS

3000+ staffs

10% revenue for R&D6 global research centers

United with ZTEs 15 global creativeresearch centers


6/33


7/33

ValueaddedOLAP solution

BillingService Delivery Service Assurance

CRM

Common Referential

FMS

DWSettlement

Marketing & SalesManagement

RevenueManagement

Customer Care

Customer Contact Management

Channel ManagementCustomer

Management

Invoicing

AccountBalance

ManagementCharging

Mediation

ProductManagement

OrderManagement

ProvisioningInventory

Management

WorkforceManagement

Service ProblemManagement

ZSmart

FunctionalPackages

Service QualityManagement

BI

ZSmart Infrastructure eTOM

SID

Business ScenarioMappingProcess Conformance

Information Framework (SID)ComplianceLevel 7

TMF Conformance Certifications


8/33

Our Customers

Haiti China MainlandChina Hongkong

China Taiwan

SingaporeVietnamIndonesia

NepalPakistanIndiaCambodiaLaos

IranOmanSaudiTurkey

CongoGhanaSudanZambiaAngolaNigeriaSenegal

EthiopiaKenyaNigerCote DIvoireLibyaBeninMadagascarBotswanaVanuatu

BulgariaAlbaniaPoland

Estonia

FranceRomaniaCzech

SlovakiaPortugal

MongoliaMontenegro

HungaryTajikistan

Canada

Mexico

Peru

USA


9/33

ZSmart Worldwide Applications

ZTECorporation

(Headquarter)

ZSmart has been successfully deployed for 70+ operators,350,000,000Subscribers
http://en.wikipedia.org/wiki/Image:Zapp.png


10/33

ZTEsoft BSS/OSS Global Reference

Project Capacity Network & Service Contract Time

Orange Convergent Billing 30M GSM/CDMA/ADSL/NGN Year 2008

Etisalat BSS/OSS 6M GSM/UMTS Year 2008

Telenor Convergent Billing 2M GSM/UMTS Year 2010

Virgin Mobile MVNE 2M GSM Year 2010

CSL(Telestra) BSS/OSS 2M GSM/UMTS Year 2008

Vietnam Viettel Convergent Billing 68M GSM/UMTS/WLL/PSTN/ADSL Year 2007

Thailand TRUE Convergent Billing 10M GSM/UMTS Year 2011

Singapore StarHub Convergent Billing 2M GSM/UMTS Year 2007

Singapore NC GPON BSS/OSS 200K Natioal GPON Year 2011

Pakistan PTCL BSS/OSS 12M PSTN/ADSL/NGN Year 2006

Indonesia SMART BSS/OSS 10M CDMA/GSM/UMTS Year 2010

Mexico TELCEL Mediation >60M GSM/UMTS Year 2011

Canada PMI Convergent Billing 500K CDMA/EVDO Year 2010

China Telecom BSS/OSS 100M PSTN/DSL/PON/CDMA/EVDO Year 2003-Now

1 ZTE is the Biggest BSS/OSS supplier in China Telecom, Fixed Line Market.

2 ZTE Deployes BSS/OSS Project in Almost all the Countries in Asia Pacific.


11/33

ZTEsoft SWAP & IOT

Name ofCustomer

Swapped Vendor

VietnamViettel

1.Huawei prepaid and VPN platform for 20M.

India IDEA1.Huawei Prepaid platform2.Seimens Prepaid platform

Telenor1. Comverse Billing Platform2. Ericsson Prepaid Platform

Smart,

Indonesia

Huawei prepaid platform,

Huawei CBS postpaid platform, totally 7M

HongkongCSL(AustraTelstra)

1.Nokia IN prepaid2.Hongkong GIT/ITL prepaid platform

TelecomMalaysia

1.Ericsson CS2.0 Prepaid system2.Ericsson MINSAT, SDP

LesothoEconet

Comverse Prepaid System

FT inbranches

1.Huawei: CDMA and PSTN billing2.Ericsson GSM Prepaid billing3.Alcatel DSL prepaid platform

MexicoTELCEL

HP Mediation Platform (to Swap)

Vendor Network IOT

Ericsson G/U,

Huawei G/U,PSTN,NGN, ADSL,VC,

NOKIA G/U

Comverse VAS

Siemens Fixed Line


12/33

One Example for Orange Reference for 6 Years

Poland

Convergent Billing for Prepaid & Postpaid

Convergent Billing for G/U, CDMA, Fixed

Line

SWAP from Huawei and Ericsson

The Latest Project is in July,2011

The Project Under Discussion is OCH

(Orange Swiss)

ZTE Convergent Billing and CRM products totally comply with Orange Requirements.

New Contracts come from Orange Every Year.


13/33

AGENDA

ZTEsoft Profile & Experience

Singapore Broadband GPON BSS/OSS


14/33

Jasec to Consider

Real Project Experience

Implementation Period

Risk Control

Product Maturity & Flexibility

Managed Service

Flexible Business Model


15/33

Singapore Nucleus Connect BSS/OSS Project Brief

TimeLine:

Implementation Period: March 20th ,2011 July 25th , 2011

Contract Signature: June 21st , 20011

Commercial Launch: July 26th , 2011

ZTE Product and Implementation Performance wins the Project

Singapore National Broadband Business Model

NetCo

(Singtel ON)

OpCo

(Starhub NC)

RSP

(StarHub)

RSP

(M1)

RSP

SingNet

Provide Transmission

* NetCo: Network Company

* OpCo: Operation Company

* RSP: Retail Service Provider

Nucleus

Connect

Level 1Level 2

Level 3


16/33

Singapore Broadband Hierarchy

VoIP Music Directory Internet Video GamingInternetOver TV

VideoBroadcast

RSP Applications andServices

EDGE AggregationTo RSP

Core NetworkAt 2 OpCo COs

AggregationAt 9 COs

AccessNetwork

OpCo CO1 OpCo CO2

RSP RSP

CO1 CO2 CO9

GPON GPON Active Ethernet Active Ethernet

Residential

NBAP BusinessMobile Backhaul

RSP

OpCo

NetCo

Customer

NetCo: Network Company, OpCo: Operation Company, RSP: Retail Service Provider


17/33

Business Provided to RSP

EUC (End User Connection):Individual:

REUC: Residential EUC,

NEUC: None Residential EUC,

NBAP: None Building Access Point (Airport, Caf House ),

Enterprise:

ELAN: Enterprise LAN

L3VPN

L2VPN

L3 VRD

Infrastructure (mandatory )

AG-EVC: Virtual OpCo to RSP,PB-EVC: OpCo to RSP,

QP-EVPL: OpCo to RSP,


18/33

VoIP Music Directory Internet Video GamingInternetOver TV

VideoBroadcast

RSP Applications andServices

EDGE AggregationTo RSP

Core NetworkAt 2 OpCo COs

AggregationAt 9 COs

AccessNetwork

OpCo CO1 OpCo CO2

RSP RSP

CO1 CO2 CO9

GPON GPON Active Ethernet Active Ethernet

Residential

NBAP BusinessMobile Backhaul

RSP

OpCo

NetCo

Customer

QP-EVPL

PB-EVCAG-EVC

Residential EUCNon-Residential EUC

Business to RSP Demonstration


19/33

Business to RSP (continue)

E-LANL2-VPNL3-VPNL3 VRD :E-LAN: A layer 2 Ethernet connection that allows End-Users to communicate transparently and

directly with other End-Users within the same ELAN Domain,

L2-VPN: A point to point L2 VPN Connection and/or L2 VPN Service Port.A point to multipoint

topology can be established by ordering multiple point to point L2 VPN Connections on the same

L2VPN Service Port,

L3-VPN: A layer 3 connection that allows End-Users to establish multipoint-to-multipoint

connections,

L3 VRD(Virtual Routing Domain) : A set of IP addresses and forwarding tables which will be

administered and created as described in RFC2547 for the purpose of routing IP traffic;


20/33

Business to RSP (continue)

PatchingCo-LocationLead-In DuctIOT

Patching: A service provided by NC for the installation and maintenance of Patch Cables at the

Patching Locations.

Co-Location: Supply of leased equipment rack space to RSP, NC can charge based on the location,

Space, electricity consumption, remote control.

Lead-In Duct: A duct within the Lead-In Pipe that enables the pulling and installation of

telecommunications transmission cables from the Lead-In Manhole into the relevant NC CO.

IOT: A Service provisioning test to RSP, including interconnection test, volume, performance test,

service providing test. IOT will be charged based on the test categories.


21/33

Total Solution for Broadband BSS/OSS

Total Solution of GPON BSS/OSS:BSS

Customer Care,

RSP Portal,

Product Management,

Billing,

Mediation,

RSP Broadband Connection,

Settlement & Reports

OSS

Resource Management,

Order Management,

Service Provisioning,

Workforce Management,

Trouble Ticket,

Fault & Performance Management


22/33

ZTEsoft Modules for GPON BSS/OSS


23/33

Business Flow Example(1): New Service Installation

End User

RSPIPTVRSP

1. Service is provided by ZTERSP Portal or B2B Portal.

2. Broadband Connection is

provisioned (infrastructure),

including workforce process.

2. NeCo provisions

connection(EUC), including

workforce process.

2. Other service can be

provisioning, Co-location,

IOT, workforce process is

included.

RSP

3. All the fee is charged from RFP, bills

Are sent to RSP.

4. Money paid by RSP.

5. Settlement is done

Between NC and ON.

ZSmartZTE Portal ZTE OSS

ZTE

Rating & Billing

ZTE


24/33

Business Flow Example(2): Service Charging Flow

End User

IPTV Service

1. NC to the rating and

Billing.

RSP

2. ZTE to do the billing

Based on the RSP services.

2. ZTE generates the bills

for RSP and send to RSP.

3. Money to be paid by RSP to NC.

End User

4. End users pay themoney to RSP

ZSmartZTE

Rating &Billing ZTE Collection

RSP collect money by ZTE Portal.

Or by his own Portal.

ZTE


25/33

How to Charging (1): OTC

OTC(One Time Charging)

Service Installation,

Modification,

Deactivation,

Maintenance,

Mandatory

Optional

Manual

OTC Highlight:Connection OTC based on Port and Domain: L2VPN has 1 Connection and 2 Ports.

Pre-calculation: when service installation, OTC will be pre-calculation for reference only.

ONT Collection: NC to send staff to collect ONT back, charge will be done for labor cost.

ETC (Early Termination Charge): when customer terminate service before contract expires,

Rental will be charged.Labor Charge: Based on the labors, time and period when no fault is found, If NCs fault, free of

charge.

Labor Holiday Charge: Beyond the duty hours, 1.5 times; weekend or holiday 2 times.

OTC Waiver: OTC waiver request and audit before effectiveness, in case of making wrongs.


26/33

How to Charging (1): OTC

Calculated by System

automatically,

Mandatory and can

not be changed.

Calculated by System

automatically.Optional ,

Not to be charged by Default.

Manual, for not a fix charge.

How much patching services it

has.


27/33

How to Charging (2): Others

RSP Department: RSP Levels Management, payment by differ rent Account: RSP-

Main account department-sub account;

Credit Control: When Credit is used up, E-mail will be sent to RSP or RSP

Department.

http://www.ida.gov.sg/Publications/20061213184450.aspx
http://www.ida.gov.sg/Publications/20061213184450.aspxhttp://www.ida.gov.sg/Publications/20061213184450.aspx


28/33

Project Implementation: Project Management

Project Management Committee

BSS Team OSS Team

1. CTO of ZTEsoft OSS Product Line

2. Project Manager from Singapore (ZTE)3. Technical Director from ZTEsoft OSS

product Line

4. System Delivery Director of ZTEsoft

OSS product Line

System Integration

1. Technical Manager (1)

2. Senior Engineer (3)

3. System Development (10)

4. System Functional Test (5)5. System GUI Design (1)

6. System Deployment (5)

1. Technical Manager (1)

2. Senior Engineer (3)

3. System Development (10)

4. System Functional Test (4)5. System Deployment (3)

1. System Architecture (1)

2. System Integration (2): System

Administration (1) and Oracle DBA (1)

3. Performance Test (2)4. System Interconnection (3)

4 Months for the whole Successful Project Delivery


29/33

Project Implementation: Risk ControlBusiness Requirements

A totally new Business Model, RSP Requirements Difference,

GPON Network to be Complicated, workforce to be involved,

A Total BSS/OSS Solution, too much to be considered.

A Turnkey Project,

GR(Geography Redundancy ) Solution,

System Interconnection

43 OLT to be Interconnected, 9 locations,

Production Center to be Interconnected with GR Center,

Service Provisioning Interface,

Equipments Detect (Automatically) Interface,

Interface for Fault and Performance Management,

Trouble Ticket Interface,

RSP Interface, Partner Interface,

E-Mail Server Interface,

Vendors Ability

Comprehensive Understanding of Broadband Business

Full Fixed Line BSS/OSS Experience: ZTE is the Party of China Telecom Group BSS/OSS Standard


30/33

Managed Service

Managed Service in Canada PMIService Level: Critical, Major, Minor, Informational

Response Time: 1-5 Minutes

Notification Time: 15 Minutes

Escalation Period: 1 Hour

Restoration Time: 4 Hours Service Availability: 7*24

Call Center Personnel: 30

Managed Service in Movistar


31/33

http://www.bloomberg.com/apps/news?pid=conewsstory&tkr=763:HK&sid=aw_Y.72VMMB4

Feedback from Famous Media

http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/

Bloomberg

THE WALL STREET JOURNALhttp://online.wsj.com/article/PR-CO-20110622-900005.html

The Register
http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://online.wsj.com/article/PR-CO-20110622-900005.htmlhttp://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/http://www.theregister.co.uk/2011/06/22/alcalu_dumped_by_nbn_singapore/


32/33

Jasec to Consider

Real Project Experience

Implementation Period

Risk Control

Product Maturity & Flexibility

Managed Service

Flexible Business Model


33/33

Always Your Partner

Documents

ZTEsoft Profile & Experience