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Mainframe application support interview

questions

1. Whatis the diference between Production support/Application supportand Application maintenance?

2. What kind o work is done in Application support?

3. What is your role as a team member?

4. What is an abend?

5. What is ticketing tool? What ticketing tool is used in your project?

6. What job scheduling tool is used in your project?

7. How do you do the job monitoring?

8. What is ticket lie cycle management?

9. How do you proceed i there is any production job abend?

10. How do you decide rom which step the abended job to be restarted?

11. What is SA!Ser"ice e"el Agreement#?

12. What is Se"erity? How Se"erities are handled in your project?

13. How do you proceed when you get a high se"erity ticket and thereason or the issue is not known?

14. What is $%A!$oot %ause Analysis#?

15. What is temporary solution and permanent solution?

16. How user&raised tickets are handled in your project?

17. How do you handle the situation i your job stream is on H'( due toupstream system issue?

18. What process is ollowed i production )le data to be changed to sol"eany job abend?

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19. How do you proceed i you job stream is on hold due to missing )le?

20. How do you handle the situation i your application jobs are runningalmost a day late?

21. When do you get S*%+ abend? How to resol"e the S*%+ abend?

22. When do you get S*%, abend?

23. How do you run a production job in test system?

24. How access control o data is managed in production en"ironment?

25. What do you do i any o the jobs ail due to recent launch romde"elopment team?

26. Ha"e you anytime attended bridge call?

27. How do you handle the issue o ser"er ailure which doesn-t comeunder your team-s control?

28. What is )le status code? What status code you get i the program istrying to read rom a )le which is yet to be opened?

29. How do you handle SPA%. issues?

30. How do you handle array limit issue?

31. How do you resol"e the (0 S1%'(. &233 issue?

32. How do you resol"e (0 S1%'(. &2*4 issue?

33. When do you get job contention issue? How do you resol"e contentionjobs?

34. 5 a job/program is running or a long time6 how do you re)ne that one?

35. 5 a production job is running or "ery long time than the e7pected run

time6 what are you going to do?

36. What kind o abends you mostly worked on?

37. est practices ollowed in your team?

38. What is the process ollowed to mo"e any changed components intoproduction?

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39. How do you change the e7isting job schedule?

40. What do you do i one o your job ails due to (0 una"ailability?

41. What do you do i one o your job ails due to (0 S1%'(. &2*8?

42. What do you do i your job ails while inserting data into a (0 tabledue to bad data records?

43. How do you handle i you are regularly getting bad data rom upstreamapplication?

44. How do you )ne tune (0 9ueries which are taking longer time?

45. How do you handle the re9uest i you are asked to rerun a job with ewrecords to correct an issue? What precautions do you take in this kind

o scenario?

46. How do you work with application de"elopment team during hando"ero any application changes? What kind o inormation you re9uest romthem?

47. 5 you come across any data security "iolation6 what are you going todo?

48. How do you handle a job schedule change re9uest?

49. Ha"e you participated in any data reco"ery process due to some wrongprocessing?

50. What precautions you take i you get to know that there will be hugedelay to your job stream?