Danny MilesCUSTOMER SERVICE REPRESENTATIVE
Personal StatementAn experienced customer service professional who has a genuine interest in working with and helping customers. She is a team player, who is able to work to timely demands and effectively manage multiple workloads.
Customer Service Skills Ability to communicate effectively
with customers. Quickly understand callers’ point
of view. Experience of working in a busy,
inbound call center environment. Must be available to work
occasional nights and holidays. Positive language & telephone
techniques. Awareness of the laws governing
the said business. Maintain and updating customer
databases.
Work experienceCUSTOMER SERVICE REPRESENTATIVERetail Shop Feb 2015 – PresentResponsible for handling a wide range of incoming calls and face to face meetings with customers. Handle customer inquiries, complaints, billing questions and payment extension/service requests.Duties:
Responding to all requests for information quickly. Recording and analyzing data from customer
complaints to identify recurring problems and limit repeat complaints.
Assisting customers in making a decision about a product or service to buy.
Processing orders, forms, applications and requests for information.
Promoting the company’s products and services to customers.
Writing reports analyzing the customer service that the company provides.
Issuing refunds or compensation to customers. Giving feedback to managers on the efficiency of
the customer service processes and system. Receiving and processing cash payments.
CUSTOMER SERVICES ADVISORABC Company May 2013 – Feb 2015Provided customers with technical support using maintenance procedures created with company products.
Academic QualificationsDiploma in Business AdministrationUniversity of Philadelphia, PA 2009 - 2013GPA Earned: 3.7High School of Management 2007 - 2009
Major Competencies Excellent grip over verbal and
written communication Experience of leading teams Ability to do the repetitive task in
an optimized manner Extensive knowledge of Microsoft
Office (Excel, Word, Access) Quick learner of advance
technologies
Knowledge of Customer service applications Customer Satisfaction Administrative procedures Managing Customer Data Telephone Etiquette
Personal Skills Listening skills Able to solve difficult situations Highly organized Motivated team player Negotiating skills
Personal details3750, West StreetPhiladelphia, PAMobile: (123) 456 [email protected]
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