© 2012 IBM Corporation
16:00 - 16:30 Eintreffen der Teilnehmer Begrüßung gegenseitiges Kennenlernen
16:30 – 17:45 Mobile First!
Die Mobility Strategie der IBM"Mobile Mike" Michael HoffmannIBM Deutschland GmbH
17:45 – 18:15 Erfahrungsaustausch und
“Stammsitzen” 18:15 – 19:00 Lotus Notes/Domino
Traveler 8.5.4Andreas Kilgensteinactivelink GmbH
ab 19:00 Uhr Erfahrungsaustausch und
“Stammsitzen”
Agenda 18. Lotus Notes/Domino Stammtisch
© 2012 IBM Corporation
Mobile First 18. Lotus Notes/Domino Stammtisch
Michael Hoffmann Senior Technical Professional
| © 2012 IBM Corporation
Mobile First !Unsere Mobile Landschaft 2012 1992 IBM legt den ersten “Ziegel”
IBM schuf 1992 zusammen mit BellSouth mit einem Simon getauften Brocken das erste multifunktionale Mobiltelefon.
IBM Simon:Handys + Pagers + PDAs + Faxe schwarz-weiß Touchscreen 1 Megabyte Speicher 899 Dollar 500 Gramm “Backstein”
4 | © 2012 IBM Corporation
Mobile Geräte sind ein großer Schritt in der Evolution der Computertechnik
HostMainframe
Client Server
WebDesktop
MobilWirelessCloud
@@
Der weltweit verteilten Antwortgeber sagen, dass sie ein Smartphone für Arbeitszwecke nutzen1
69%Konsumerisierung der IT
mobile Apps wurden 2012 heruntergeladen, gegenüber 30,1 Mrd. in 20113
73,3MrdMobile Apps
Zunahme der Sicherheits-risiken durch die Verbreitung mobiler Daten und End-Geräte2
8XSicherheitsrisiken
Sources: 1. Press release, accessed at http://www.businesswire.com/news/home/20110711006694/en/IDG-Global-Survey-Shows-Smartphone-Growing-Rapidly; 2. IBM X-Force 2011 Trend and Risk Report, March 2011; 3. Source: IDC, Worldwide and U.S. Mobile Application Download and Revenue 2012-2016 Forecast: The Appification of Everything Goes Global, Doc #234684, May 2012
SocialBusiness
Der Angestellten nutzen ich privates Endgerät auch bei der Arbeit³
BYOD53%
5 | © 2012 IBM Corporation
Die mobilen Geräte schaffen enorm viele neue Möglichkeiten …
Business to ConsumerBusiness to Consumer
• Verbesserte Kundenzufriedenheit• Tiefere Kundenbindung und bessere
Loyalität• Mehr Umsatz durch besser personalisierte
Angebote• Kundenservice online und jederzeit• Differenzierung vom Wettbewerb• Erhöhte Aufmerksamkeit in der Branche• Tiefere Einblicke in das Kaufverhalten des
Kunden und damit zusätzliche Umsatzpotenziale
• Verbesserte Services selbst in der Filiale
Business to EmployeesBusiness to Employees
• Höhere Mitarbeiterproduktivität• Kürzere Prozessdurchlaufzeiten• Mehr Umsatz bei Vertriebsgesprächen• Erweiterung bestehender Anwendungen für
mobile Mitarbeiter und Kunden• Veringerung der Fahrzeugflottenkosten, u.a
Benzin• Schnellere Reaktionszeiten und
Entscheidungsgeschwindigkeiten• Schnelleres Lösen von internen IT Problemen• Reduzierung der Personalkosten durch BYOD
(Bring your own Device)
6 | © 2012 IBM Corporation
Sicherheit Endpunkt und Datenmanagement Compliance mit Unternehmensrichtlinien
Mobile Plattformen “Konsumerisierung der IT” treibt BYOD* Entwicklung mobiler Anwendungen auch mit Blick auf sichere
Anbindung an das Firmennetz
Der Bedarf für eine klare “Mobility”-Strategie und Roadmap Installation, Konfiguration, Support und fortlaufende Wartung
durch erfahrene Ressourcen
*BYOD = Bring your own device. Source: The New Workplace CIO Study, IBM Market Insights, October 2011
Strategie und Ressourcen
… bringen aber auch Herausforderungen mit sich:
7 | © 2012 IBM Corporation
Identifizierte Probleme Sehr starke Weiterentwicklung der Smartphones, sowie starke Verschiebungen der
Marktteilnehmer. Es gibt nicht das sicherste Smartphone bzw. Betriebssystem, jedes hat seine
Schwachstelle. Sehr langsames Patchen der Smartphone-Betriebssysteme Teilweise sehr unausgereifte Sicherheitskonzepte der Betriebssysteme
– Manchmal nicht hinreichende Verschlüsselung der Daten auf dem Gerät
iOS und BlackBerry stellten sich als sehr homogene Plattform da, bei der unterschiedliche Geräte der Plattform einfach zu managen sind.
Android ist ein sehr schwer zu managendes Betriebssystem, da es aufgrund seiner Offenheit und jeweiligen Anpassungen sehr heterogen ist.
– Erste Android Geräte von Samsung (Galaxy) sind soweit angepasst worden, dass das Sicherheitsniveau deutlich über dem normaler Android Geräte liegt.
– Die Plattform ist jedoch aufgrund der Flexibilität und Anpassbarkeit interessant, es möglich ist, Funktionen nachzurüsten, siehe Samsung, oder Funktionen die als Sicherheitskritisch angesehen werden zu entfernen.
Wenn ein Unternehmen „BYOD“ unterstützt, hat das Unternehmen keine vollständige Kontrolle über das Gerät.
Es findet oft eine Mischung der privaten und geschäftlichen Daten auf Smartphones statt.
| © 2012 IBM Corporation
9 | © 2012 IBM Corporation
2011 ist 'Bring Your Own Device' (BYOD) in den meisten Firmen bereits akzeptiert.
Forrester Research, Inc., The State Of Workforce Technology Adoption: US Benchmark 2011, September 2011
10 | © 2012 IBM Corporation
Increased worker productivity
Increased employee responsiveness and decision making
Faster internal IT issue resolution
Improved customer satisfaction
Faster customer issue resolution
Competitive differentiation
Reduced personnel costs
Reduced fuel, gas, or fleet maintenance cost
Improved brand perception
Increased sales revenue
Reduced sales cycle time
It’s too soon to tell or don’t know
Reduced inventory costs
None; we haven’t seen any benefits
Other
70%
57%
49%
44%
38%
20%
18%
16%
15%
14%
10%
8%
7%
3%
1%Source: Forrester Research, Inc., “Forrsights Networks and Telecoms Survey,” Q1 2011
Welche Vorteile, falls überhaupt, konnte ihr Unternehmen durch die Einführung mobiler Geräte erzielen?
Der eigentliche Wert von mobilen Geräten entsteht durch die Anwendungen
11 | © 2012 IBM Corporation
Mobil schafft neue Möglichkeiten für alle Branchen
Erweitern des Geschäftsmodells auf mobile Kunden und
Mitarbeiter
Verbessern der operationalen Effizienz und Kostenreduktionen
Sich von Wettbewerbern unterscheiden
Neue Services und neue Geschäftsansätze
Messbare Ergebnisse
Banken Versicherungen Healthcare Telecom EinzelhandelÖffentl Dienst Andere
Nutzer-Benachrichtigungen
Mobility Services von Drittanbietern
Standort- Services
Mobile Payments
Social Mobile Commerce
Kundenbetruungund Insights
Workforce Optimization
Produkt- undService-Innovationen
Social Collaboration
Bestehende Unternehmensanwendungs- und Infrastruktur-Plattform
12 | © 2012 IBM Corporation
Entwickeln einer Strategie zur nutzung mobiler Geräte mit entsprechenden Regeln
Die Infrastruktur für mobile Geräte aufsetzen
Mobile Geräte sichern
Unternehmens-E-Mail, Kontakte und Kalender verfügbar machen
Anwendungsstrategie („Apps“) erstellen
Anwendungen ausrollen und managen
1
2
3
4
5
6
Ein erfolgreicher Start in die Nutzung der mobilen Welt
13 | © 2012 IBM Corporation
IBM Collaboration Solutions – Umfassende Lösungen für mobile Geräte
■ Die umfassende Lösung mit aktuellen, coolen mobilen Apps
■ Verfügbar auf allen führenden Smartphone Plattformen – Zugriff über die spezifischen App-Stores
■ Unterstützt durch Entwicklungswerkzeuge, um Kunden und Partnern die Möglichkeit zu geben ihre Anwendungen auch mobil verfügbar zu machen.
■ Vervollständigt durch Sicherheits- und Management-Funktionen für Apps und mobile Services aus dem eigenen Rechenzentrum, gehostet oder aus der Cloud, die den Anforderungen von Unternehmen gerecht werden
| © 2012 IBM Corporation
Use & Extend
Manage & SecureManage & Secure
Build & ConnectBuild & Connect
IBM strategy addresses client mobile initiatives
15 | © 2012 IBM Corporation
Mobile Architectureuse – build – secure
SAP
Employees Customers Partners IBM Connections
WebSphere Portal
OtherBackends
IBM Worklight
Build mobile applicationsConnect to, and run backend systems in support of mobile
Build & Connect
Use & Extend
Manage & Secure Manage mobile devices and applicationsSecure mobile business and data
Use the existing mobile solutions Extend existing systems to mobile devices
OtherBackends
Domino Traveler xPages
IBM Sametime
●Custom Apps●Portal Access●Domino Apps●Mobile Entry Point●HTML5 ●Hybrid
●Mail Calendar Contacts●Chat Messaging●Telephony Integration●UC² ●Social Collaboration●Files / Document share ●Activity Stream●Std Web Apps
16 | © 2012 IBM Corporation
IBM mobile Software for Apple iPhone and iPad
Web URL: www.ibm.com/software/lotus/category/mobile-wireless/apple/
17 | © 2012 IBM Corporation
IBM Notes Traveler – What's new in 2012
Traveler Companion for iOS (Available now)
─ View only attachment control─ Password entry timeout period
IBM plans are subject to change
8.5.3 UP1 (Available now)■ High Availability■ Android
─ Tablet support─ Monthly calendar view─ Enhanced Security - App
password■ General Enhancements
─ Improved Handling of Notes Documents
─ Sent Folder Save ─ Attachments for Draft Mail
■ Web Based Administration UI
8.5.3 UP2 (coming soon)■ To Do's for Android and
iOS
18 | © 2012 IBM Corporation
Use and Extend IBM Lotus Traveler
Traveler ClusterDomino Servers
Reverse Proxy / Round RobinRecommended in DMZ
central DB
Domino Mail servers
Notes RPC
Recommend Highly Available DB configuration
Recommend pool is behind corporate firewall
Administration Web UIDirect
connect or through proxy
Traveler services will perform smart load balance
https
● iOS Android WinMobile Nokia● remote wipe ● business data only wipe (BYOD)● security policy enforcement● data encryption● application level password (Android)● included with Domino
| © 2012 IBM Corporation
IBM Connections Mobile● Mobile access to enterprise social
collaboration● Access social network, profiles,
communities, status updates, files, photos, videos, activities, blogs, wikis, forums, bookmarks, ideation voting
● Connections mobile apps● iOS (iPhone & iPad), Android,
Blackberry● Photo /video upload support
● Mobile Web browser access ● Android, iOS, Nokia Symbian and
Blackberry 6/7 devices
| © 2012 IBM Corporation
IBM Connections Mobile in 2012
IBM plans are subject to change
Available now (for Apple/Android)─ Improved UI─ Offline files - file upload/download ─ Multi Account log-in ( BlackBerry also)─ Save from profiles to device contacts ─ Admin control of File uploads,
downloads, search etc─ SmartCloud support for Files service─ Customize app name, logo, banners,
launch other apps (BlackBerry)New! Just released to app stores
─ Connections 4 support including Activity Streams, Like, Repost
─ Improved UI for Status updates, Communities
─ Local/remote data wipe for added security
─ Geo-location tracking to locate members of your network
| © 2012 IBM Corporation
IBM Connections Mobile Offline Files
Mobile files also available in IBM SmartCloud for Social Business
22 | © 2012 IBM Corporation
IBM Sametime Mobile IM chat, Presence
Android iPhone and iPad with Apple push notifications
IM chat apps for Blackberry, Symbian, Windows Mobile devices also available
23 | © 2012 IBM Corporation
IBM Sametime Mobile Chat/IM
IBM plans are subject to change
Available● New platforms: Apple iOS 6, iPhone 5,
Android 4● Improved background session
reconnect performance● Easy to deploy – User configuration via
URL● Improved chat history ● Share Geo location in status ● New! Android Tablet version
Coming soon● IBM SmartCloud support
Sametime roadmap candidates (preliminary)● Audio/video softphone for click-to-call● Offline mode for Chat/IM ● Android push-notification
24 | © 2012 IBM Corporation
Sametime Unified Telephony dialer
● Click to calls from mobile via Sametime Unified Telephony.● Calls to/ from SUT unified number, not the mobile number● Use any preferred number/ device to take the call● Launch phone dialpad
Available for Android, iPhone and iPad
25 | © 2012 IBM Corporation
IBM Mobile Meetings
SmartCloud Meetings iOS, Blackberry, Android
Sametime Meetings for Blackberry
Sametime Meetings Viewer for Apple iPad (Android web browser access
supported)
26 | © 2012 IBM Corporation
Extend & Transform Build & ConnectBuild & Connect
Manage & SecureManage & Secure
IBM Mobile Solutions
27 | © 2012 IBM Corporation
Mobile Identity & Access
• Authorize & Authenticate
• Certificate mgmt
• Multi-factor
Mobile Threat Management
• Anti-malware• Anti-spyware• Anti-spam• Firewall / IPS• Web filtering & Web reputation
Mobile IPC(Information Protection)
• Data encryption (device, file, app)
• Mobile Data Loss Prevention
Mobile VPN
• Virtual Private Network (VPN) secure communi-cations
Mobile Security
Mobile Device
Security Management
• Device wipe, lockdown
• Passwd Mgmt.
• Config policy & compliance
•Register •Device Activation•Configure to Policy•App/Content Mgmt.•SW Distribution
•Self Service Portal•Usage & Quality monitoring/reporting
•Migrate to new device•De-provision
Mobile Device Mgmt.
Manage/Monitor
Retire
Acquire/Deploy Secure Mobile App Dev.
• Vulnerability testing
• Mobile app testing
• Enforced by tools
• Enterprise policies enforced
App Test/ Development
Tivoli Endpoint Manager
OS provisioning Patching Power Mgmt Anti-Virus Mgmt
Traditional Endpoint Mgmt
Device inventory Security policy mgmt Application mgmt Device config
(VPN/Email/Wifi) Encryption mgmt Multiple OS support
Device Wipe Location info Jailbreak/Root
detection Enterprise App
store Self-service
portal
Mobile Device Mgmt
IBM Worklight
Protecting Data on the Device
Enforcing Security Updates to Apps
Authentication and Authorization services
Application Security
RationalAppScan
Lotus Traveler
Build security testing into the IDE
Automate Security / Compliance testing in the Build Process
Security / compliance testing incorporated into testing workflows
Manage and Secure Mobile Security - more than MDM
Manage Protect Apps,Data&Network Develop
| © 2012 IBM Corporation
Manage and Secure IBM Endpoint Manager
Endpoint Management – no MDM only – PC and Tablet / Smartphone together
Desktop / laptop / server endpoint
Mobile endpoint
Securitymanagement
Systemsmanagement
Commonmanagement agent
and console
Near-instant deployment of new features
IBM Endpoint Manager
• Advanced management for iOS, Android, Symbian, and Windows Phone
• Unified management extends existing desktop, laptop, and server management on the same platform
• Security compliance checks automatically control access to corporate resources, such as VPN, email, and enterprise apps
• Offer and deploy recommended corporate apps to employees to speed mobile adoption
| © 2012 IBM Corporation
30 | © 2012 IBM Corporation
Manage and Secure Mobile DevicesIBM Lotus Mobile Connect
Mobile security software for enterprise application connectivity ■ Clientless HTTP single sign-on services via a SSL secured tunnel
for communication to specific HTTP application servers ─ No need to open general VPN access to all intranet servers
■ Supports iOS, Android, Symbian PC's and other mobile devices■ Strong authentication and encryption
IBM LotusNotes
Traveler
IBM Connections
IBM Sametime
Mobile ConnectServer
Or use 3rd party mobile VPN to
connect
31 | © 2012 IBM Corporation
Extend & Transform Build & ConnectBuild & Connect
Manage & SecureManage & Secure
IBM Mobile Solutions
| © 2012 IBM Corporation
Spectrum of mobile development approaches
Multi-channelExperiences
Unique Mobile Applications
Mobile sites Web Mobile Applications
Native Mobile Applications
Runs in browser Runs on device, App download
Hybrid Mobile Applications
Multiple web apps Shared auth/security Content management Personalization
Standalone web apps
Standalone on-device apps
TravelerSametimeConnectionsLotuslive MeetingsSymphony
Cha
ract
eris
tics
| © 2012 IBM Corporation
Tool
s
IBM Tools for Mobile Application Development
IBM WebSphere® Portal Mobile Experience IBM Web Experience Factory IBM Rational® Application Developer
IBM Lotus® Domino®
Designer (XPages mobile)
Domino
Portal
Mobile sites Web Mobile Applications
Native Mobile Applications
Runs in browser Runs on device, app download
HTML HTML5, Javascript CSS3
Hybrid Mobile Applications
Cha
ract
eris
tics
HTML5, Javascript+ Native device
'container'
Worklight
++
Native OS platform + languages
Worklight /Rational
| © 2012 IBM Corporation
Some XPages Mobile Specific ControlsOutline/Menu
View Panel
Navigation Bar Form withValidation
Search Bar
Filter
Calendar
Build mobile applications using XPages' rapid application development mechanism●Look and feel like native apps to achieve the best user experience●Access to native services●Support for offline●Supports: Android, iPhone, and BlackberrySee: http://mobilecontrols.openntf.org/
35 | © 2012 IBM Corporation
IBM Worklight – A Mobile Application Platform for Enterprises to build, run secure and manage Web, Hybrid and Native Apps.
Customer Hybrid App – Lotte uses native device features to display augmented reality on iOS and Android devices
36 | © 2012 IBM Corporation
Build and Connect IBM Worklight Client - Hybrid Apps Device independent Apps - Device specific Features
Trusted App Repository
File System(on mobile device)
Native Container (“Shell”) with custom functionality for
performance and security
HTML, CSS, JavaScript
Mobile Operating System
Allows development of downloadable apps without knowledge of native development languages.
Dedicated teams with native expertise can provide custom native capabilities and security functions to app developers.
37 | © 2012 IBM Corporation
Build and Connect IBM Worklight – Components Device independent Apps – Device specific Features
| © 2012 IBM Corporation
Build and Connect Domino and IBM Worklight
IBM Worklight Shell Access devices specific capabilities
(camera, contacts,etc...)App Store Presence
Application managementMobile Notifications
Domino XPagesWeb based mobile Applications,
XPages mobile controls,Domino Designer created content,
supports Domino security
Hybrid Container
Device Features
Web Site
Worklight Hybrid Container
Web Site
Device Features
| © 2012 IBM Corporation
Build and Connect WebSphere Portal and Worklight
IBM Worklight Shell Access devices specific capabilities
(camera, contacts,etc...)App Store Presence
Application managementMobile Notifications
WebSphere Portal/WCM Multiple Applications, Content,
Roles, Personalization, Customization
Hybrid Container
Device Features
Web Site
Worklight Hybrid Container
Web Site
Device Features
| © 2012 IBM Corporation
IBM Mobile Foundation
Development Lifecycle
Tools
Build and Connect IBM Mobile Foundation
Enterprise Apps
SOA & Connectivity(Messaging, ESBs, Cloud Integration, Governance)
MEAPIBM Worklight
MDMIBM Endpoint
Manager
Analytics Web sites/ portalAnalytics
Business Process
Management
Social/ collab Software
Mobile threats
security Tools
Security Gateway/VPNIBM Access Manager IBM Mobile Connect
| © 2012 IBM Corporation
Contact details
Michael HoffmannSenior TechnicalProfessional
“Mobile Mike”
IBM Collaboration Solutions Altrottstrasse 3169190 Walldorf, Germany
Mobile [email protected]
42 | © 2012 IBM Corporation
© Copyright IBM Corporation 2011
IBM Deutschland GmbHIBM Allee 1D-71138 EhningenGermanyProduced in GermanyAll Rights Reserved
IBM, the IBM logo and Lotus are trademarks of International Business Machines Corporation in the United States, other countries or both.Other company, product and service names may be trademarks or service marks of others.References in this publication to IBM products and services do not imply that IBM intends to make them available in all countries in which IBM operates.The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
| © 2012 IBM Corporation
| © 2012 IBM Corporation