Download pdf - Business Seminars for HR TRAINING PROFESSIONALS · PDF fileBusiness Seminars for HR &TRAINING ... Human Resource Certification Institute (HRCI). ... •HR as a strategic business partner

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Business Seminars for

HR &TRAININGPROFESSIONALS

O C T O B E R 2 0 1 4 – M A R C H 2 0 1 5

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TABLE OF CONTENTS

Building Better Work Relationships: New Techniques for Results-Oriented Communication . . . . . . . 13

Communicating Up, Down and Across the Organization . . . . . . . . . . . . . . . . . . . . . . . . 14

Coaching and Counseling for Outstanding Job Performance . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Create a Respectful Workplace: Improve Morale, Increase Productivity and Achieve Business Goals . . 15

AMA Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

The Psychology of Management: Why People Do What They Do . . . . . . . . . . . . . . . . . . . . . . . . . 16

Leadership Skills for Supervisors . . . . . . . . . . . . . . . . . 16

Successfully Managing People . . . . . . . . . . . . . . . . 17

The 7 Habits of Highly Effective People®

Signature Edition 4.0 . . . . . . . . . . . . . . . . . . . . . . . 18

Developing Your Emotional Intelligence . . . . . . . . 19

The 8th Habit®: Unleashing the Greatness in Yourself and Others . . . . . . . . . . . . . . . . . . . . . . . . 19

What Got You Here Won’t Get You There . . . . . . . . . 20

Analytical Thinking and Problem Solving . . . . . . . . . . 20

The 5 Choices to Extraordinary ProductivityTM . . . . 21

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Keep Your HR Career Strong with New Skills from AMA

Annual PassOne full year of unlimited access to most AMA ClassroomSeminars and all Classroom 1-Day Workshops, and 3 LiveOnline Seminars or 1-Day Workshops for $3,995!Call 1-800-262-9699 for more information. Mention offer code LH9M.Restrictions apply, see below for details.

Premium Annual PassOne full year of unlimited access to ALL AMA ClassroomSeminars and all Classroom 1-Day Workshops, and 3 LiveOnline Seminars or 1-Day Workshops!Call 1-800-262-9699 for more information. Mention offer code LH9M. Restrictions apply, see below for details.

TERMS & CONDITIONS: *Annual Pass purchasers may choose from all AMA U.S. Classroom and LiveOnline Seminars and 1- Day Workshops with a member price of $2,395 or less, or nonmember price of $2,645or less. Mention offer code LH9M. **Premium Annual Pass purchasers may choose from all AMA U.S.Classroom and Live Online Seminars and 1-Day Workshops. Mention offer code LH9M. You may attend a maxi-mum of 3 programs offered in our Live Online format. Annual Pass and Premium Annual Pass fees are nonre-fundable, regardless of attendance. Express Skills Series, AMA Webinars, and third party-delivered programsavailable through AMA are excluded from both Annual Pass and Premium Annual Pass redemption. Past pur-chases and other promotional offers are excluded from both Annual Pass and Premium Annual Pass redemption.Past purchases and other promotional offers are excluded.

Your pass will be activated on the start date of the first seminar you register for using the pass and will expireone year later. The pass may only be used by the person designated on the pass and may not be sold, trans-ferred or assigned in any manner. All attendance must be completed by the pass expiration date. If left entirelyunused, the pass will expire 12 months from the purchase date. Photo identification will be required whenattending a seminar. Prices and schedules are subject to change without notice. This is a call-in offer only.

Unlimited

Training!Build essential skills fast and affordably with AMA’s Annual Pass.

ONEYEAR. ONE PRICE. UNLIMITED TRAINING

HRCI. AMA is an HRCIapproved provider. Many ofour seminars have beenapproved for recertificationcredit hours toward PHR,

SPHR and GPHR recertification through theHuman Resource Certifi cation Institute (HRCI).

AMA Blended Learning—a dynamic and effective blendof live training, online tools,resources and events that provides the foundation for

greater subject mastery and measurable per-formance metrics to back it up.

All seminars are on General Services Administration Schedule

Schedule 69 (GS-02F-0092R)

AMA’s Most PopularSeminars

Attendance at seminars in this catalog contributes to the requirements for earn-ing an AMA Certificate—a recognized symbol of achievement in the business

world. For information on how to qualify for an AMA Certificate, as well as specialdiscount pricing, visit www.amanet.org/certificates or call 1-800-262-9699.

AMA Cert i f icate Programs

AMA is registered with the National Association of State Boards of Accountancy(NASBA) as a sponsor of continuing professional education on the National Registryof CPE Sponsors. State boards of accountancy have final authority on the acceptanceof individual courses for CPE credit. Complaints regarding registered sponsors may besubmitted to the National Registry of CPE Sponsors through its website:

www.learningmarket.org. For additional information or for more information regarding administrativepolicies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

HR SkillsFundamentals of Human Resources

Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Recruiting, Interviewing and Selecting Employees . . . 4

AMA’s Employment Law Course: Avoiding the Legal Pitfalls of EEO, FMLA and ADA . . . . . . . . . . . 5

Succession Planning: Developing Leaders from Within . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1-Day Workshops and Express Skills Series. . . . . . . . . . . . 7

Training SkillsTraining the Trainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Instructional Design for Trainers . . . . . . . . . . . . . . . . . . 9

Advanced Training Strategies and Techniques . . . . . . . 9

NEW! The Virtual Trainer: Success Strategies for Facilitating Live Online Training . . . . . . . . . . . . . . . . . . 10

Enhancement Skills for HR ProfessionalsStrategies for Developing Effective

Presentation Skills . . . . . . . . . . . . . . . . . . . . . . . . . 11

How to Turn Data Into Compelling Visual Presentations . . . . . . . . . . . . . . . . . . . . . . . . 11

Responding to Conflict: Strategies for Improved Communication . . . . . . . . . . . . . . . . 12

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HR SKILLS

This intensive, hands-on seminar will give you a solidoverview of all aspects of HR.

Quickly learn the essentials of key HR functions and gain the confidence and know-how you need to succeed. You’ll see how to develop a ready-to-use action plan toput to work in your own organization.

HOW YOU WILL BENEFIT• Understand HR’s role as a vitalcontributor to your organization’s success

• Discover strategies to attract and retaintop talent

• Examine best practices for managingperformance and creating compensation,training and benefit systems that drivebottom-line results

• Identify and deal with potentially explosiveissues with an eye to both legal require-ments and the needs of your business

• Analyze HR issues and develop action plansyou can implement in your organization

WHAT YOU WILL COVERThe Changing Role of HR• A useful historical review of personnel/HR• HR’s role in today’s workplace and beyond• HR as a strategic business partner• Organizational and external trends andchallenges

The HR Function• Key functional HR tasks in any organization• HR functional responsibilities in small,mid-size and large organizations

• How HR relates to non-HR functions• HR, non-HR and shared employee-relatedfunctional activities

• HR trends and challenges

Legal Responsibilities• HR and managerial legal responsibilities• Employment-related federal legislation• Select legal terms and their impact• Questions and categories to avoid duringthe employment process

• Workplace sexual harassment• Legal trends and challenges

The Employment Process• Key issues of employment concern for HR practitioners

• Matching applicants with jobrequirements and responsibilities

• Selection criteria, questioning techniquesand background research

• Orientation and assimilation• Current employment-related trends and challenges

• Critical learning points

Information Processing• Employee handbooks• Policies and procedures manuals• Human Resources Information Systems(HRIS)

• Information processing trends andchallenges

• Maximum HRIS utilization

Compensation• Characteristics of an effectivecompensation system

• Job evaluations• Salary surveys• Traditional and dynamic compensationprograms

• Compensation trends and challenges

Performance Management• Objectives of performance managementsystems

• Coaching and counseling• Performance management components and guidelines

• Respective roles among HR, managers and employees

• Performance management meetings:preparation, action plan, pitfalls

• Varied approaches to performancemanagement

• Emerging performance management trends

Benefits• Mandated and voluntary benefits• Typical/popular offerings • Maintaining a cost-effective emphasis• Current trends: rising costs, nextgeneration, global impact, the next wave

Organizational and Employee Development• Respective responsibilities• Types of employee training

FACULTY SPOTLIGHT*

Michael J. Simpson is arecognized expert in organi-zational development andprogressive human resourcemanagement. He is a strongleader in business planning,employee development andfacilitation skills and trans-forming corporate HR divi-sions. Michael has publishedmany articles in his field.

*This seminar is also taught by other HR experts.

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• Career development• Succession planning• Employee retention strategies• Trends and challenges in organizationaland employee development

Final Activity• Putting it together: understanding andimplementing your role in the organization;creating your action plan

WHO SHOULD ATTENDHR novices with fewer than three years of experience or long-time professionals lookingfor an HR management refresher.

Note: Session will cover employment lawand employee benefits.

Classroom Schedule

Oct. 20-22 . . . . New York, NY . . . . . . 8506-GDH-00875Dec. 3-5 . . . . . . San Francisco, CA . . . 8506-GDH-00874Jan. 7-9. . . . . . . New York, NY . . . . . . 8506-GDH-00877Jan. 21-23. . . . . Arlington, VA . . . . . . 8506-GDH-00876March 2-4. . . . . New York, NY . . . . . . 8506-GDH-00887March 18-20. . . Chicago, IL . . . . . . . . 8506-GDH-00880

3 days/1.8 CEUs/18 PHR/SPHR$2,345/AMA Members $2,095AMA Members save $250

Fundamentals of Human Resources Management SEMINAR #8506C L

www.amanet.org/8506

LIVE ONLINE 1.2 CEUs • 12 PHR/SPHR$2,345/AMA Members $2,095

Thursday 2-5pm ET • 4 LessonsOct. 30-Nov. 20 . . . . . . . 8506-GDH-00878February 5-26 . . . . . . . . 8506-GDH-00872

This program has been approved for 18 recertificationcredit hours toward PHR, SPHR and GPHR recertificationthrough the Human Resource Certification Institute (HRCI).For more information about certification or recertification,please visit the HRCI homepage at www.hrci.org

AMA seminars and workshops are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org

Recruiting, Interviewing and Selecting Employees SEMINAR #8266C

Everything you need to know before you say “you’re hired.”

When you’re recruiting, you can spend up to 60%–80% of your efforts onadministrative tasks—hours you need to apply to recruitment and selection. Learntechniques that will get you out of the “time trap” so you can focus on the crucialintricacies of the recruitment process. This workshop emphasizes an integratedapproach that provides extensive opportunities for participants to practice whatthey learn from the onset.

Start with recruitment. This step-by-step process will help you:• Adapt to the needs of our changingworkforce

• Identify a wide range of possiblerecruitment methods

• Use the Internet, advertising and otherreferral techniques

• Create job-specific profiles

Prepare to interview by actuallyinterviewing. You and your colleagues,under the careful monitoring of yourseminar leader, will practice until you gain the confidence and skills you need.

HOW YOU WILL BENEFIT• Effectively review a candidate’sapplication and résumé

• Filter out the wrong applicants early• Understand a job description, even if youknow little about the position

• Ask the right questions to stay out oflegal trouble

• Build your questioning and listening skills• Read the interviewee’s body language• Get all the information• Document the interviewing process• Perform reference checks• Ensure your new employee is a good fit• Handle salary and other compensation andbenefits issues

WHAT YOU WILL COVERRecruitment Challenges• Fluctuating economy• Variable skill levels• Loyalty and commitment• Outsourcing• Applicant expectations

Recruitment Basics• Factors to consider• Proactive and reactive recruitment

• Traditional and creative sources• Electronic recruitment

Interview Preparation• Job descriptions• Applications and résumés• Time and place• Basic questions• Stages of the interview

Legal Factors• Federal legislation• Recordkeeping and retentionrequirements

• Questions to avoid• Handling discrimination charges

Interview Questioning Techniques• Competency• Open-ended• Hypothetical• Probing• Closed-ended

Types of Employment Interviews• Face-to-face exploratory• Telephone• Video• Human resources• Departmental• Team

Interview Components• Format• Active listening• Body language• Balancing asking questions and providinginformation

Documentation• Purpose and uses• Objective language• Job-related facts• Guidelines• Effective notes

FACULTY SPOTLIGHT*

Diane Arthur is a trainerand consultant whose workinvolves all aspects of HR, including recruiting,interviewing and selection, policies and procedures,performance appraisals,salary administration, equalemployment opportunity,sexual harassment,employer/employee relations,communication skills and coaching and counseling. She is the author of several AMACOM books.


Classroom Schedule

Oct. 15-17 . . . . Chicago, IL . . . . . . . . 8266-GDH-00580Oct. 20-22 . . . . Arlington, VA . . . . . . 8266-GDH-00576Dec. 17-19 . . . . New York, NY . . . . . . 8266-GDH-00581Jan. 12-14. . . . . Atlanta, GA. . . . . . . . 8266-GDH-00579Feb. 4-6 . . . . . . Chicago, IL . . . . . . . . 8266-GDH-00584March 9-11. . . . New York, NY . . . . . . 8266-GDH-00577


References and Background Checks• Defamation of character• Negligent hiring and retention• Reference-check options• Releasing and obtaining referenceinformation

• Background checks: compliance andprocedures

Selection• Testing• Selection guidelines

WHO SHOULD ATTENDProfessionals with two years or less of experi-ence in hiring, including newly hired HR pro-fessionals, HR practitioners who lack formaltraining, non-HR specialists who recruit, interview and/or hire as part of their jobs and long-time HR practitioners who want to reinforce or update their skills.

HR SKILLS

www.amanet.org/8266


4Classroom Live Online 1-Day Workshop Express SkillsC L 1 E

AMA’s Employment Law Course Avoiding the Legal Pitfalls of EEO, FMLA and ADASEMINAR #8502

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Learn how to recruit, hire, discipline and fire employeeswithout incurring costly litigation.

This interactive and case-study-centered employment law seminar combines acomprehensive overview of employee discrimination/EEO, the Family and MedicalLeave Act and the Americans with Disabilities Act.You will learn how to implement and apply legally defensible best practices in yourorganization…gain confidence and expertise in dealing with complex employmentlaw and employee relations issues…and protect yourself and the organization fromthe damaging effects of ill-advised employment decisions.

HOW YOU WILL BENEFIT• Avoid costly litigation and outrageousjudgments/settlements

• Recruit, hire, discipline and terminateemployees in a legal manner

• Confidently deal with complexemployment law and employee relationsissues

• Develop HR policies and procedures thatcomply with employment law and do notviolate federal statutes

• Know what constitutes “reasonableaccommodations” and how to implementthem without creating undue hardship

• Protect yourself and your organizationfrom the damaging effects of ill-advisedemployment decisions

• Track court rulings in the jurisdictionwhere your organization operates

WHAT YOU WILL COVERUnderstanding the Basics of WorkplaceLaw • Learning the general impact ofemployment laws on the workplace

• Identifying key laws that impactemployers and employees

• Listing basic legal requirements andobligations for employers

Employment At Will • Learning the concept of employment atwill

• Discussing exceptions to the employmentat-will doctrine

• Making effective corrective actiondecisions

Equal Employment, Discrimination andHarassment • Learning how to make job-related hiringand employment decisions

• Creating a workplace environment thatis free of discrimination and harassments

• Learning to help other workplace leadersto prevent discrimination, harassmentand sexual harassment claims

Sexual Harassment • Learning the two types of sexualharassment that are often found in theworkplace

• Creating a workplace where people areable to work together as professionalswithout unnecessary sexual or gendertension

• Learning to identify potential issues at anearlier stage and take steps to stopactions that might lead to formal sexualharassment complaints

Americans with Disabilities Act • Discussing the requirements placed onmanagement to give equal employmentopportunities to qualified individuals withdisabilities

• Planning pre-employment inquiries thatare permitted by the ADA

• Managing ADA issues in the workplace• Seeking the help of qualifiedprofessionals when dealing with adisability accommodation issue

Family and Medical Leave Act of 1993 • Explaining employer responsibilities andemployee rights under the Family andMedical Leave Act of 1993

• Making decisions about employee leaverequests for personal and family illnesses

• Coordinating leave request between linemanagers and human resources

Classroom Schedule

Nov. 6-7 . . . . . . New York, NY . . . . . . 8502-GDH-00085Jan. 22-23. . . . . Atlanta, GA. . . . . . . . 8502-GDH-00083March 23-24. . . New York, NY . . . . . . 8502-GDH-00084


FACULTY SPOTLIGHT*

Adin Goldberg representscompanies in the full range oflabor and employment lawmatters, counsels manage-ment on employment lawissues and provides training tomanagers and supervisors onemployment and humanresources practices. Recentclients have included UPS,AT&T, Rainbow Shops, TheWackenhut Corporation and Fuji Film.


HR SKILLS

www.amanet.org/8502

Retaliation • Preventing retaliation claims • Helping others to respect the rights ofindividuals to bring complaints forward

• Recognizing and addressing behaviorsthat may be seen as retaliation

Managing Within the Law • Evaluating the current practices of youremployer to comply with the law

• Working with HR professionals and legaladvisors to review actual employmentsituations

• Making management decisions that areconsistent with basic legal concepts

WHO SHOULD ATTENDHR managers and professionals, as well as corporate attorneys.


5AMA seminars and workshops are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org

Succession Planning Developing Leaders from Within SEMINAR #8110C

Ensure your organization always has well-trained,experienced people in key positions

Research shows that most companies have little or no deliberate succession planningin place—and aren’t fully aware of how much the lack of it can cost theirorganization, especially in an unstable economy. Managing the succession of talent is a vital strategic process that minimizes gaps in leadership and enables your bestpeople to develop the skills necessary for possible future roles. It allows you toseamlessly merge employee capabilities and aspirations with your organization’s goals and talent needs. This seminar will show you how to design and implement an effective and flexible succession plan that will help your organization continue to grow and achieve its business goals.

HOW YOU WILL BENEFIT• Learn to formulate strategies forattracting, retaining and developingskilled individuals

• Know how to develop future leadersfrom within while retainingintellectual/operational expertise

• Be able to sustain business relationshipsthat are vital to your organization’ssuccess

• Develop a targeted approach to identifythe competencies needed for specificpositions

• Help increase retention by matching yourcompany’s needs with the aspirations ofindividuals

WHAT YOU WILL COVERSuccession Planning Overview• Defining what succession planning is and why it’s so important

• Differentiating betweenreplacement/backup planning andsuccession planning

• Exploring best practices for managingtalent pools and high-potentials

• Discovering how to use forecasting forsuccession planning

• Creating a business case for successionplanning

Implementation—Strategies andObstacles• Examining key factors for success• Discovering succession planningobstacles and derailers

• Establishing your succession plan’sguiding principles/values

• Exploring change management and itseffects on readiness for succession

Deploying the Process• Clarifying the strategic purpose• Identifying core competencies• Assessing and selecting key talent• Creating individual development plans• Measuring, evaluating and establishingfeedback loops

Cultural Alignment• Identifying the influences of workplaceculture on succession planning

• Describing the relationship betweenculture and succession planning success

• Identifying your organization’s corevalues, attitudes and beliefs

Action Planning• Identifying next steps you can take backat work

• Selecting priority items and developing aformal action plan

• Sharing your action plan with a learningpartner

Classroom Schedule

Nov. 10-11 . . . . New York, NY . . . . . . 8110-GDH-00035Dec. 18-19 . . . . Chicago, IL . . . . . . . . 8110-GDH-00038March 16-17. . . San Francisco, CA . . . 8110-GDH-00037


FACULTY SPOTLIGHT*

Ruth Roemer is a principalof a consulting firm thatfocuses on human resources,organization and changemanagement. She has hadclients in a variety of indus-tries, including manufactur-ing, pharmaceuticals,telecommunications, publictransit, hospitals and theState of New Jersey. Ms.Roemer has a BS in organiza-tional behavior from Oakland University, and anMS in business policy from Columbia University.


HR SKILLS

www.amanet.org/8110

WHO SHOULD ATTENDMid- to senior-level managers, business unitheads, human resources personnel and oper-ational development professionals.



No time for training?

Try our new

Quick formats!Don’t let a busy schedule come between you and your goals. AMA now offersour high-quality content in two exciting new formats that will save you time and money—1-Day Workshops and Express Skills Series.

NEW! 1-Day Workshops(Classroom and Live Online)

www.amanet.org/workshops

Zero in on the key concepts of a subject and experiencethe full interactivity offered in our multi-day courses.

ANALYTICAL SKILLSCritical Thinking Workshop (#2862)

BUSINESS ENHANCEMENT SKILLSEmotional Intelligence Workshop (#2863)High-Performance Accountability Workshop [Classroom only] (#2864)Internal Consulting Skills Workshop (#2873)Managing Chaos Workshop: Setting Priorities and MakingDecisions Under Pressure (#2866)Time Management Workshop (#2869)

COMMUNICATIONConflict Management Workshop (#2861)Influencing Skills Workshop (#2865)Negotiation Skills Workshop (#2867)Presentation Skills Workshop [Classroom only] (#2868)

LEADERSHIPThe 7 Habits Leader Implementation: Coaching Your Teamto Higher Performance (#2606)

MANAGEMENTChange Management Workshop (#2871)Delegation Boot Camp (#2819)

SALESCustomer Service Workshop (#5802)

NEW! Express SkillsSeries (Live Online Only)

www.amanet.org/express

These 2½-hour live online sessions are perfect for focusing on an urgent challenge that demands quickthinking and powerful skills.

ANALYTICAL SKILLS3 Steps to Exceptional Critical Thinking (#7827)How to Prioritize and Make Decisions Like a Pro (#7829)

BUSINESS ENHANCEMENT SKILLSConfidence-Building Skills for Women (#7822)Secrets to Boosting Productivity (#7824)

COMMUNICATIONHow to Build a Persuasive Power Base (#7832)How to Flex Your Communication Style (#7826)Powerful Communication Techniques (#7828)

FINANCEHow to Speak Accounting (#7811)

HUMAN RESOURCESHow to Build a High-Performing Team Using the MBTI®

Tool and Type (#7893)Successfully Applying the MBTI® Assessment: A Hands-On Refresher (#7892)

LEADERSHIPHow to Coach a Virtual Team (#7825)

MANAGEMENTHow to Manage Time, Meetings and Stress (#7823)Painless Performance Management (#7821)Tips for Giving and Receiving Feedback (#7831)

PROJECT MANAGEMENTHow to Create a Project Schedule that Works (#7866)How to Start a Project Right (#7867)How to Successfully Execute a Project Plan (#7868)

SALESHow to Fill the Sales Pipeline (#7850)

Take time to build new skills today!

•Learn more at

www.amanet.org or call 1-800-262-9699

Training the Trainer SEMINAR #8507C

Get the practical skills and the confidence you need tosucceed.

The training field can change fast. New methodologies. New discoveries about theway adults learn. Changing expectations from trainees—and from your company.

This powerful seminar puts the latest trends and techniques at your fingertips.Whether you’ve been training for a while or never stepped onto a platform before,this workshop will show you how to become a facilitator of learning, not just apresenter. You’ll build confidence, engage your audience from the beginning andleave your trainees praising your training abilities.

HOW YOU WILL BENEFIT• Boost retention with the latest in adultand accelerated learning techniques

• Know the group’s needs and adjust yourmaterial to meet them

• Build your credibility and trust withtrainees and management

• Create training that has the right flowfrom segment to segment

• Open a workshop with confidence…closeit with a wrap-up that guarantees learning

WHAT YOU WILL COVER Active Adult Learning• Determining how team building, on-the-job assessment and immediate learninginvolvement can occur at the earlieststages of a training program

Assessment• Distinguishing problems that can beaddressed by training

• Devising questions for use in a trainingassessment

Objectives• Focusing on outcomes and results, ratherthan topics

• Crafting learning objectives• Identifying objectives as affective,behavioral or cognitive

Planning Active Training• Choosing methods and formats to meet an objective

• Creating a plan of action by usingbehavioral styles content

Facilitating Presentations and Activities• Preparing to deliver a 10- to 15-minutetraining segment

• Engaging in a wide range of learningactivities

Opening Exercises• Sharing reflections on past experiencesof opening exercises

• Developing an opening exercise

Brain-Friendly Lectures• Demonstrating differences betweenbrain-friendly and non-brain-friendlylectures

• Preparing brain-friendly lectures

Lecture Alternatives• Sharing information through the jigsaw method

• Using learning tools and applying lecture alternatives

Experiential Activities• Exploring when and how experientiallearning approaches can meet trainingchallenges

• Using mental imagery, role-playing,games and simulations

• Applying new learning in real time

Extending the Value of Training• Describing a variety of blended andsupportive tools and activities

• Deciding when to use tools: before,during or after training for back-on-the-job application

Evaluating Training• Using Kirkpatrick’s model and givenexamples to determine evaluation levels

• Considering evaluation questions

Facilitating Presentations and Activities• Delivering/facilitating an actual 10- to 15-minute training segment

• Receiving feedback

Closing Activities• Experiencing and applying several typesof closing activities

WHO SHOULD ATTENDThose new to training, subject-matterexperts who need to train others, or trainerslooking for new, more effective approachesto learning.

EXTRAParticipants receive a complimentary copy of Mel Silberman’s* book Active Training: A Handbook of Techniques, Designs, CaseExamples and Tips.

*Course specifically developed in conjunction with Mel Silberman.

Classroom Schedule

Oct. 8-10 . . . . .Arlington, VA . . . . . .8507-GDH-01002Oct. 15-17 . . . .New York, NY . . . . . .8507-GDH-00996Nov. 5-7 . . . . . .Chicago, IL . . . . . . . .8507-GDH-00997Nov. 19-21 . . . .Atlanta, GA . . . . . . . .8507-GDH-00993Dec. 1-3 . . . . . .New York, NY . . . . . .8507-GDH-00992Dec. 15-17 . . . .San Francisco, CA . . .8507-GDH-00994Jan. 7-9 . . . . . . .Chicago, IL . . . . . . . .8507-GDH-01004Jan. 28-30 . . . . .Arlington, VA . . . . . .8507-GDH-00995Feb. 9-11 . . . . .San Francisco, CA . . .8507-GDH-01005Feb. 25-27 . . . .New York, NY . . . . . .8507-GDH-00998March 23-25 . . .Chicago, IL . . . . . . . .8507-GDH-00999

3 days/1.8 CEUs$2,345/AMA Members $2,095AMA Members save $250

FACULTY SPOTLIGHT*

Pamela A. Soden hasbeen a passionate instruc-tor, engaging speaker andmentor for more than 30 years. Pamela, aka “The Trainer’s Coach,” usesa skillful blend of acceler-ated learning techniques totrain clients in leadership,management skills, self-management, interpersonalskills, presentation skills, customer service andtraining others. Her clients have included A&ETelevision Networks, Bristol-Myers Squibb, Pace University, the United States Army andEquitable Life.

*This seminar is also taught by other training and development experts.

TRAINING SKILLS

www.amanet.org/8507


Instructional Design forTrainers SEMINAR #8509

Gain a practical, proven-in-action method forcreating innovative and successful trainingprograms.

This comprehensive method for designing powerful trainingtakes you through the steps of task analysis to learningobjectives and module design. At this applications-basedworkshop, you’ll prepare a training plan or module designed to meet your company’s every need. Start building yourinstructional expertise in only three days at this practical, hands-on seminar.

HOW YOU WILL BENEFIT• Pinpoint training needs with a precise assessment of thespecific audience

• Define individual training goals through a breakdown of jobresponsibilities

• Design all the training components necessary to see the jobthrough

• Learn how to work around time, money and staffingconstraints

• Make sure training really “takes” back on the job, not just inthe classroom

WHAT YOU WILL COVER• Adult learning principles • The 4 Ds to follow for a successful module to complete yourcourse: Define, Design, Develop, Decide

• Analyzing tasks and building learning objectives • Designing a training module • Planning for evaluation • Preparing a design document • Organizing for implementation and pilot • Practicing the steps prior to building your own module design

WHO SHOULD ATTENDTrainers without formal training in design, as well as those who arenew to the training function and have less than one year of experi-ence in instructional design.

Classroom Schedule

Oct. 22-24 . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 8509-GDH-00240Nov. 12-14 . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 8509-GDH-00241Dec. 15-17 . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 8509-GDH-00239Jan. 5-7. . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 8509-GDH-00237Feb. 9-11 . . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 8509-GDH-00238March 2-4. . . . . . . . . . . . . . New York, NY . . . . . . . . . . 8509-GDH-00244


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Advanced TrainingStrategies and TechniquesSEMINAR #8105

Take your training skills from good to great.

Even if you know all the “ins and outs” of what a skilled trainerdoes, how can you make sure you’ll hit the mark with everyoneyou train, every time you train? Attend this seminar and go“behind the curtain” to discover advanced techniques, toolsand well-kept secrets that the very best trainers know andconsistently apply in the classroom. Through hands-on exercisesand practice sessions, you’ll refine and deepen your trainingskills, assess your own preferences and instructional style, andlearn how these can be flexed in order to meet a broad varietyof learner needs and expectations. You’ll gain more confidenceas you discover how you can better engage and motivatelearners, lead groups more effectively and bring out themaximum learning capabilities of every person you train.

HOW YOU WILL BENEFIT• Identify and fine-tune your preferred instructional style • Know how to apply different instructional styles to differentareas of your training program

• Build a wider range of techniques for interesting all learners• Be able to lead and debrief an action learning activity• Deal with difficult classroom situations more effectively• Know the different techniques for facilitating instructor-led andweb-based training

WHAT YOU WILL COVER• Recognizing the learning styles on which you rely most often• Flexing your instructional style to positively impact the learningexperience

• Asking questions that probe for clarification, purpose andother learning indicators

• The trainer’s toolbox for creating an effective learningenvironment

• Knowing the unique requirements of training online • Practicing the advanced techniques you’ve learned in a trainingactivity

WHO SHOULD ATTENDAnyone with a basic understanding of training methods and 3-5years of experience as trainers. This can include full-time trainers,facilitators, speakers who teach, instructional designers, or anyoneinterested in improving their effectiveness with learners.

Classroom Schedule

Oct. 6-7 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 8105-GDH-00016Dec. 4-5 . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 8105-GDH-00018Feb. 12-13 . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 8105-GDH-00017


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TRAINING SKILLS

www.amanet.org/8105

www.amanet.org/8509


The Virtual Trainer: Success Strategies for Facilitating Live Online Training SEMINAR #8115L

Prepare, develop and deliver highly engaging online learning experiences.

The demand for live, online e-learning is rapidly increasing—but many trainers aren’t well equipped to meet its uniquechallenges. It’s no small task to juggle course content, speak and listen well, show visuals, respond to chat messages,avoid silences, poll participants and manage interruptions and technical problems. The unprepared can lose audiencemembers in the first few minutes of a live online course, helpless to get them back. This course explores best practicesin developing and delivering successful and engaging live online learning. Learn how to set course objectives, and planlearning experiences that help ensure participant success. Know how to prepare yourself and your participants for theonline experience, maintain energy and engagement, and manage the complexities of facilitation and technology. You’lldiscover what steps to take between sessions, what to do for post-course follow-up and much more. In addition, you’llget hands-on experience delivering in a live online environment and receive expert and peer feedback.

HOW YOU WILL BENEFIT• Apply best practices for creating anddelivering highly effective, live onlinelearning experiences

• Plan and coordinate the crucial “before,during and after” action steps

• Employ techniques to create and maintainlearner engagement and retention

• Use proven voice, energy andquestioning techniques as powerfultraining resources

• Capitalize on the best online learningopportunities and help ensure trouble-free sessions

• Know what resources to providelearners to manage their learningenvironment

• Choose delivery methods designed toclose performance gaps

• Practice presenting to a group• Analyze the components of successfulcourse evaluations

WHAT YOU WILL COVER LESSON 1Introduction to the Challenges/Opportunities of Online Learning• Navigating the complexities of time,distance, technology and culture

• Identifying key differences in trainingdesign, development, and delivery offace-to-face vs. live, online training

• Learning vocal techniques that canincrease participant engagement

Designing for Learner Engagement• Clarifying the performance gaps thetraining is expected to fill

• Matching technology to performanceobjectives and teaching methods

• Highlighting best practices for designinglive online learning

• Identifying key roles and functions ofthe designer, developer, facilitator andproducer

LESSON 2Developing for Learner Engagement• Recording your voice as facilitator andexploring the impact of pitch, pacingand volume

• Connecting the training evaluation tocourse objectives and participantevaluation methods

• Applying brain-based learningtechniques to develop course materials

• Evaluating engagement tools (polling,chats, online breakout groups and more)

Preparing the Participants• Customizing pre-delivery checklists thataddress supervisor involvement, managingtechnology and the learning environment

LESSON 3Delivering for Learner Engagement• Clarifying facilitator and producer roles• Navigating in the live facilitatorenvironment

• Using your voice, listening, askingquestions, giving feedback, dealing with silence, building rapport, providing instructions and more

Delivery/Facilitation of Online Learning• Pacing and managing your own energy• When/how to use breaks to re-energizeyou and the participants

• Addressing background noise; dealingwith cultural differences; managingdisruptive participants and more

LESSON 4Delivery/Facilitation of Online Learning(continued)• Identifying the types of situations thatcan go wrong during a live onlinedelivery

• Creating backup plans for when thingsgo wrong (and they will)

• Selecting the appropriaterecovery/backup tips for some commonsituations (e.g., participants didn’treceive materials, can’t access or provideaudio, can’t view videos, getdisconnected)

After the Learning Experience• Providing post-training learningmaterials to participants and/or theirmanagers (print, social media, mobilelearning)

• Highlighting best practices forconstructing and distributing the courseevaluation, receiving and analyzing data

WHO SHOULD ATTENDNew or existing online trainers, instructionaldesigners, presenters and “accidental”trainers.

TRAINING SKILLS

www.amanet.org/8115

NEW!

Four 3-hour lessons over a 2-week period

LIVE ONLINE • 1.2 CEUs$2,195/AMA Members $1,995

Monday and Wednesday 2-5pm ET • 4 LessonsNovember 10-19 . . . . . . . . . . . 8115-GDH-00006January 5-14. . . . . . . . . . . . . . . 8115-GDH-00007March 2-11 . . . . . . . . . . . . . . . . 8115-GDH-00005

Only available Live Online • Four 3-hour lessons over a 2-week period • amanet.org/liveonline


ENHANCEMENT SKILLS FOR HR PROFESSIONALS

How to Turn Data IntoCompelling VisualPresentations SEMINAR #2012

Visually and clearly present data and themessage it represents.

Data visualizations, interactive dashboards and infographics areextremely powerful tools for presenting data in a clear,meaningful and compelling way. The best visualizations cancapture an audience’s attention and provide instant clarity. In thiscourse you will learn the fundamentals of data visualizationtechniques as well as a hands-on approach to using MicrosoftExcel® and PowerPoint® to present your data and message in themost effective manner possible.

HOW YOU WILL BENEFIT• Analyze data that you receive in multiple formats and explain it to others

• Present information in a clear and meaningful manner todifferent types of audiences

• Recognize the best usage of different forms of datavisualization, dashboards and infographics

• Increase the impact and strength of your message • Become familiar with the available tools/techniques for datavisualization

• Tailor presentations of data appropriately for different audiences

WHAT YOU WILL COVER• Recognizing the value and benefits of using the right datavisualization in telling your story

• Learning what works and what doesn’t in visual communication• Exploring the basic principles of information design • Delivering the goods: choosing the right vehicle for your message • Understanding static, interactive and motion graphic forms ofdata visualization

• Understanding how to apply data visualizations to yourcommunication strategies

WHO SHOULD ATTENDThose with a foundational understanding of Microsoft Excel® andPowerPoint® and who want to be able to create basic charts,graphs and dashboards.

Note: Participants must bring a laptop equipped with Microsoft® Office.Currently the course content is not compatible with Mac computers.

Visit www.amanet.org/2012 for details about CPE credits.

Classroom Schedule

Oct. 16-17 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2012-GDH-00031Nov. 6-7 . . . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2012-GDH-00028Nov. 17-18 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2012-GDH-00042Dec. 1-2 . . . . . . . . . . . . . . . Boston, MA . . . . . . . . . . . . 2012-GDH-00030Jan. 29-30. . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2012-GDH-00032Feb. 26-27 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2012-GDH-00029March 19-20. . . . . . . . . . . . San Francisco, CA . . . . . . . 2012-GDH-00033


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www.amanet.org/2012

AMA has been reviewed andapproved as a provider of projectmanagement training by the ProjectManagement Institute (PMI).

Strategies for DevelopingEffective Presentation Skills

SEMINAR #2519

Transform yourself from inexperienced speakerto skilled presenter.

Learn how to present your ideas with conviction, control and self-confidence without fear. You’ll gain the specific skills anddirection to become comfortable with your own presentationstyle and receive expert advice on techniques. You’ll learn how to present by presenting.

HOW YOU WILL BENEFIT• Tailor your presentation to your audience• Use relaxation techniques to overcome nervousness• Project your voice and use pauses to dramatize your point• Expertly handle difficult questions and situations• Communicate with clarity and conviction

WHAT YOU WILL COVER• How to balance verbal and nonverbal messages• Developing and organizing presentation content• Preparing to give the presentation• Using visual aids and support materials• How to respond to Q&A• Managing the presentation environment

WHO SHOULD ATTENDThose who give presentations, speak in front of groups or sellideas to others and have little or no presentation experience.

EXTRAYour presentations will be recorded for playback and review. Seefor yourself what comes across to an audience. It’s a great way toget instant feedback and helpful recommendations. This recordingis yours to keep.

Classroom Schedule

Oct. 1-3 . . . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2519-GDH-01579Oct. 6-8 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2519-GDH-01562Oct. 8-10 . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2519-GDH-01575Oct. 13-15 . . . . . . . . . . . . . Indianapolis, IN . . . . . . . . . 2519-GDH-01617Oct. 27-29 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2519-GDH-01578Nov. 3-5 . . . . . . . . . . . . . . . Las Vegas, NV . . . . . . . . . . 2519-GDH-01581Nov. 5-7 . . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2519-GDH-01561Nov. 10-12 . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2519-GDH-01567Nov. 10-12 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2519-GDH-01568Dec. 3-5 . . . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2519-GDH-01580Dec. 8-10 . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2519-GDH-01564

Visit our website for additional dates and locations.

3 days/1.8 CEUs/18 PDUs$2,195/AMA Members $1,995AMA Members save $200

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www.amanet.org/2519




Responding to Conflict Strategies for Improved Communication SEMINAR #2115C L

Increase your success by proactively and positively managingconflict.

Conflict in business is all too familiar—particularly under increased business pressures.Still, most of us lack basic conflict management skills. Rather than react to conflict on apurely emotional level, you can learn how to manage disputes and disagreements in apositive manner, or even avoid them altogether. This seminar will show you how torecognize the causes of interpersonal conflict. It emphasizes skills to help you criticallyevaluate conflict situations and then choose the appropriate strategies and tools tomanage and/or resolve these conflicts. You’ll develop greater awareness of youremotional triggers and how to control them. In addition, you will learn how tocontinually action-plan around the implementation of your new skills.

HOW YOU WILL BENEFIT• Recognize the underlying causes ofconflict

• Map conflict using a five-step approach• Identify ways to develop flexibleresponses to personal and professionalconflicts

• Practice applying models, techniques andstrategies to manage your interpersonalcommunication behaviors in conflictsituations

• Implement strategies to improve yourcommunication and effectively respond to conflict

WHAT YOU WILL COVER Developing Conflict Awareness• Recognizing the difference betweendisagreement and conflict

• Understanding the five levels of a conflict• Exploring barriers to conflict managementand resolution

Responding to Conflict• Identifying your own feelings and actionsin response to conflict

• Applying the P-U-R-R Model todemonstrate understanding

• Utilizing the validating process• Distinguishing between listening forthoughts and listening for feelings

The Role of Trust in Minimizing Conflict• Describing the 4 Cs as the cornerstonesof building trust

• Knowing how trust is lost and regained,and how transparency validates trust

• Identifying interests behind positions

Conflict Strategies• Identifying your preferred strategies forresponding to conflict

• Understanding the five conflictstrategies

• Exploring appropriate strategies tominimize/manage conflict

Moving Beyond Conflict• Knowing why relationship conflict andcontent conflict should be handleddifferently

• Turning potential disagreements intodiscussion by applying the Model toDisagree

• Identifying and practicing assertivenesstools and strategies

• Detoxifying emotional statements anddevising alternative ways to express themessage

Dealing with Difficult Behavior• Explaining the difference betweendifficult people and difficult behavior

• Understanding how to handle passivebehavior

• Developing a strategy for handlingpassive or aggressive behavior

Mapping the Conflict• Mapping a conflict using a five-stepapproach

• Exploring a given conflict from various“viewing points”

• Separating interests from positions in aspecific conflict

• Selecting a conflict strategy appropriateto addressing a specific goal

• Implementing a chosen conflict strategy

Thunderstorms• Applying skills to address emotionallytense conflicts (called Thunderstorms)

• Using skills to address an intra-groupconflict case study

• Planning for future development toeffectively respond to conflict

WHO SHOULD ATTENDBusiness professionals who want to expandtheir conflict management skills, understandtheir own emotions and behaviors whenaddressing conflict, and find productiveways to manage conflict.

Classroom Schedule

Oct. 2-3 . . . . . Indianapolis, IN . . . . . 2115-GDH-00510Oct. 23-24 . . . Atlanta, GA. . . . . . . . 2115-GDH-00500Nov. 20-21. . . San Francisco, CA . . . 2115-GDH-00498Dec. 4-5. . . . . New York, NY . . . . . . 2115-GDH-00506Dec. 8-9. . . . . Chicago, IL . . . . . . . . 2115-GDH-00507Jan. 22-23 . . . Arlington, VA . . . . . . 2115-GDH-00496Feb. 2-3 . . . . . New York, NY . . . . . . 2115-GDH-00504Feb. 23-24 . . . Atlanta, GA. . . . . . . . 2115-GDH-00499Feb. 23-24 . . . Los Angeles, CA . . . . 2115-GDH-00497March 9-10 . . Chicago, IL . . . . . . . . 2115-GDH-00508March 26-27 . Atlanta, GA. . . . . . . . 2115-GDH-00517


AMA has been reviewed andapproved as a provider ofproject management trainingby the Project ManagementInstitute (PMI).

www.amanet.org/2115

PMP, PMBOK and the PMI R.E.P. logo are registeredtrademarks of the Project Management Institute, Inc.

LIVE ONLINE • 1.2 CEUs/12 PDUs$2,345/AMA Members $2,095

Monday and Wednesday 2-5pm ET • 4 LessonsJan. 5-14 . . . . . . . . . . . . . . . . . . . . . . 2115-GDH-00495

Don’t let your work relationships work against you. Now, discover the basic competencies critical to solid work relationships—and career success.

In today’s complex business environment, differences are a positive force withinan organization. And it all starts with you. This seminar will prepare you tobecome a “conscious communicator.” You’ll return to work better able to buildconstructive and beneficial workplace relationships by learning how to analyzesituations and consciously select and use productive communication strategies.

HOW YOU WILL BENEFIT• Build better rapport and gain trust• Develop flexibility in actions, thoughts andfeelings to better handle any situation

• Avoid mistakes and conflicts• Influence and motivate others • Use direct and indirect messages accurately• Build your self-esteem as you discover a new self-awareness

• Identify strengths, weaknesses andopportunities

• Understand the roles of values, beliefs,attitudes, perceptual processes andemotional intelligence

• Master the keys to excellent communication:observe, listen, analyze, plan, communicate

WHAT YOU WILL COVER Effective Workplace Relationships• How do you build workplace relationships?• Behaviors that support or underminethese relationships

• Assessing your relationships

Communication and Perceptions• Trustbusters and how to fix them• The five axioms of conscious communication• Mirroring and rapport

Investigating Emotions and Emotional Intelligence• Social and multiple intelligences• Assessing your multiple intelligences • The five domains of emotional intelligence

Building Better Relationships withOurselves and Others• Perception, worldview, emotionalintelligence—and you

• Self-awareness, self-esteem and self-concept

• Work styles—and how to flex them

Relationship Building• Managing assumptions in order to build trusting relationships

• Consciously building trust at work • Developing a positive attitude• Eliminating the “attitude virus”

Expressing Needs Within Relationships• Performing an interpersonal needs inventory• The shape and sound of assertiveness• Completing an influential SWOT(Strengths, Weaknesses, Opportunities,Threats) Profile

Relational Communication• Identifying your communication style• Sharpening verbal and nonverbalbehaviors and skills

• Applying direct and indirect messages • Using feedback and questioning skills

Relational Listening• Listening barriers and their impact oneffective workplace relationships

• A listening improvement map• Asking good questions• Applying active and reflective listening • Best practices for giving or seekingfeedback

Addressing Relational Change andConflict• Selecting your conflict-resolution style• Resolving conflicts assertively• Developing and practicing a conflict-resolution plan

WHO SHOULD ATTENDBusiness professionals who want to useeffective communication and relationshipmanagement to maximize impact, produc tivity and results.

Classroom Schedule

Sept. 29-Oct. 1 . San Francisco, CA . . . 2235-GDH-01216Oct. 6-8 . . . . . . Arlington, VA . . . . . . 2235-GDH-01188Oct. 8-10 . . . . . Houston, TX . . . . . . . 2235-GDH-01229Oct. 8-10 . . . . . New York, NY . . . . . . 2235-GDH-01191Oct. 13-15 . . . . Chicago, IL . . . . . . . . 2235-GDH-01200Oct. 22-24 . . . . Atlanta, GA. . . . . . . . 2235-GDH-01212Nov. 5-7 . . . . . . New York, NY . . . . . . 2235-GDH-01228Nov. 10-12 . . . . Chicago, IL . . . . . . . . 2235-GDH-01195Nov. 10-12 . . . . Fort Lauderdale, FL . . 2235-GDH-01227Nov. 17-19 . . . . San Francisco, CA . . . 2235-GDH-01206Dec. 1-3 . . . . . . New York, NY . . . . . . 2235-GDH-01183Dec. 1-3 . . . . . . San Francisco, CA . . . 2235-GDH-01184Dec. 8-10 . . . . . Arlington, VA . . . . . . 2235-GDH-01189Dec. 8-10 . . . . . Chicago, IL . . . . . . . . 2235-GDH-01190Dec. 10-12 . . . . Philadelphia, PA. . . . . 2235-GDH-01194Dec. 15-17 . . . . Dallas, TX . . . . . . . . . 2235-GDH-01231Dec. 15-17 . . . . Las Vegas, NV . . . . . . 2235-GDH-01202Jan. 12-14. . . . . Morristown, NJ . . . . . 2235-GDH-01272Jan. 28-30. . . . . Houston, TX . . . . . . . 2235-GDH-01214


3 days/1.8 CEUs/18 PDUs/21 CPE$2,345/AMA Members $2,095AMA Members save $250

Recommended CPE Credit: 21 hours/Basic—Classroom14 hours/Basic—Live OnlinePrerequisites: NoneAdvance Preparation: None Delivery Method: Group Live/Group Internet-basedField of Study: Communication

Building Better Work Relationships New Techniques for Results-Oriented Communication SEMINAR #2235C L

FACULTY SPOTLIGHT*

Stephanie L. Twin, PhD, a management and trainingconsultant, employs interac-tive training sessions on abroad variety of manage-ment, supervisory, communi-cation and leadership topicsdesigned to improve produc-tivity. Dr. Twin holds a doc-torate from RutgersUniversity and has writtenbooks, articles and reports on a wide range of subjects.

*This seminar is also taught by other business communication experts.


www.amanet.org/2235

LIVE ONLINE • 1.2 CEUs/12 PDUs/14 CPE$2,345/AMA Members $2,095

Monday and Wednesday 2-5 pm ET • 4 LessonsNovember 10-19 . . . . . . . . . . . . . . . 2235-GDH-01220January 5-14 . . . . . . . . . . . . . . . . . . 2235-GDH-01210March 16-25 . . . . . . . . . . . . . . . . . . . 2235-GDH-01203

AMA has been reviewed and approvedas a provider of project managementtraining by the Project ManagementInstitute (PMI).


Communicating Up, Down and Across theOrganization SEMINAR #2203

Get heard—regardless of where you sit in theorganization.

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues tosupport your proposal or inspire direct reports to make a change.In this course, you’ll focus on the specific communi cation skillsand competencies necessary to build mutual understanding andconnectivity with others, regardless of your role. You’ll alsodiscover influence strategies and learn how to critically evaluateeach unique communication event.

HOW YOU WILL BENEFIT• Analyze your audiences and situations and plan your message• Create processes to frame your message to specific audiences• Apply strategies to influence and motivate others• Understand how communication can impact how muchinfluence you have

• Exhibit a strong sense of self-confidence with your peers,direct reports and managers

WHAT YOU WILL COVER• Acquiring confidence, self-esteem and self-concept to projecta positive external image

• Establishing trust and credibility for stronger work relationships• Creating messages that address listeners’ needs, wants andpriorities

• Using listening skills to create high-impact messages• Shaping others’ responses using direct and indirect messages• Targeting and framing your message to the situation

WHO SHOULD ATTENDThose who want to build the communication skills thatencourage dialogue throughout the organization.


Classroom Schedule

Oct. 13-14 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2203-GDH-00369Oct. 23-24 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-GDH-00357Nov. 24-25 . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2203-GDH-00362


2 days/1.2 CEUs/12 PDUs/14 CPE$ 2,095/AMA Members $1,895AMA Members save $200

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HR SKILLSENHANCEMENT SKILLS FOR HR PROFESSIONALS


www.amanet.org/2203

Coaching and Counselingfor Outstanding JobPerformance SEMINAR #2246

Empower every employee to become moreeffective, productive and committed.

Every employee can reach higher levels of performance, includingyour average and best performers. What they need is a coach whocan routinely manage, think and interact in ways that maximizetheir individual effectiveness. Take this seminar to get their discre -tionary efforts and get the most out of your team.

HOW YOU WILL BENEFIT• Minimize repeat performance failures• Close the gaps between current and desired outcomes• Assist and challenge your best performers to greater levels ofsuccess

• Integrate coaching seamlessly into everyday interaction

WHAT YOU WILL COVER• Managerial coaching, why and how it works• Tools and skills in support of coaching• AMA Guide to managerial coaching process— Gathering data on performance— Understanding the impact— Interviewing to discuss recent performance— Developing an action plan for constructive change— Executing plan; examining progress

• Individual and team coaching • Issues related to effective coaching• How to shift your mindset from a boss to a coach• Creating a performance expectations planner

WHO SHOULD ATTENDManagers who want to improve results and get discretionaryefforts from their team.

Seminar Feature: Partner activity and coaching lab to reinforcelearning and application.

Classroom Schedule

Sept. 29-Oct. 1 . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2246-GDH-00323Nov. 3-5 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2246-GDH-00318Dec. 15-17 . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2246-GDH-00316March 2-4. . . . . . . . . . . . . . Philadelphia, PA . . . . . . . . . 2246-GDH-00328


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www.amanet.org/2246

This program has been approved for 18 recertificationcredit hours toward PHR, SPHR and GPHR recertifica-tion through the Human Resource CertificationInstitute (HRCI). For more information about certifica-tion or recertification, please visit the HRCI homepageat www.hrci.org

LIVE ONLINE • 1.2 CEUs/12 PDUs • $2,345/AMA Members $2,095

Monday and Wednesday 2-5 pm ET • 4 LessonsNovember 3-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2203-GDH-00358February 2-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2203-GDH-00352


Create a RespectfulWorkplace: Improve Morale,Increase Productivity andAchieve Business GoalsSEMINAR #2151

Build and support a more positive and productiveworkplace climate.

A workplace where employees treat one another with civilityand respect is far more likely to function at optimum levels ofproductivity. Unfortunately, the rise of disrespectful behaviors inbusiness seems to be at epidemic levels, and the result is asteady erosion in morale and productivity. This seminar providesstrategies for leaders and managers to recognize and handleoffensive, disrespectful and inappropriate behaviors. It alsoexplores how to improve productivity by modeling betterbehavior and fostering a culture of civility and mutual respect.

HOW YOU WILL BENEFIT• Reduce the likelihood that smaller issues will escalate intolarger confrontations

• Use appropriate tools to deal with rudeness, incivility andharassment

• Be better equipped to coach staff to deal with offenders• Enhance project success through improvements in workflow• Help reduce time away from work, workers’ compensationclaims and health insurance costs

• Be prepared for possible Healthy Workplace legislation

WHAT YOU WILL COVER• Creating a working definition of workplace disrespect andincivility

• Tools for calculating the true costs of a disrespectful climate toteams and the organization

• Assessing a manager’s own actions and how they influencecertain behaviors

• Coaching employees to deal successfully with disrespectfulsituations before issues escalate

• Identifying key actions successful companies use to createrespectful workplaces

• Applying strategies and overcoming obstacles to build apositive, respectful climate

WHO SHOULD ATTENDSenior managers, directors, vice presidents, division heads, managers,human resource professionals, OD personnel and others in positionsof leadership.

Classroom Schedule

Oct. 9-10 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2151-GDH-00028Dec. 15-16 . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2151-GDH-00029Feb. 26-27 . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2151-GDH-00030


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www.amanet.org/2151


Exclusive Privileges for You andYour Employees

>> FREE AMA seminar for any employee in your organization (based onmember type—member price of $2,395 or less)

>> Preferred member pricing on all AMA seminars—at least 10% savings

>>One FREE AMACOM book (choice of four bestselling titles)

>>Up to 25% savings on “Last Minute Seating” offers of popular AMA seminars

>> $500 discount on the daily training rate of one onsite AMA multi-day seminar

>> 10% discount on meeting room rentals at AMA Executive Conference Centers

>> 10% discount at AMA bookstores located in AMA Executive Conference Centers

>> Subscriptions to members-only publications:� MWorld—AMA’s journal on emerging trends, developments and best practices

� Executive Matters—a monthly eNewsletter with tips and timely information for today’s leader

� AMA Management Update—a monthly eNewsletter with insightful articles covering management issues

>>Unlimited access to AMA’s members-only web content

>> Invitations to webinars, podcasts, special events and participation in member surveys

>> Enrollment of up to TEN executives as AMA Executive Members

>> Eligibility of all employees to enroll as AMA ParticipatingMembers

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The Psychology ofManagement: Why PeopleDo What They Do SEMINAR #2159

Understand and harness the intrinsic power ofhuman nature.

Do you know how perceptions impact behavior and why actionsand intentions are sometimes misconstrued? And why do rationalpeople sometimes do things that seem so irrational?

Success in management and interpersonal dynamics is rooted inunderstanding the factors that shape individual and groupbehaviors. Using key dimensions of psychological science, thisseminar will help you develop a more keen self-awareness, so youcan capitalize on your understanding of attitudes, behaviors,motivation and accountability. You will learn practical techniques toget the voluntary effort you want from people in order to changebehaviors and achieve better results.

HOW YOU WILL BENEFIT• Tap into psychology to build on the strengths of your peopleand yourself

• Produce inspiring messages that influence others to action• Manage employees’ perception of reality to achieve the resultsyou want

• Recognize biased decisions and actions and how to turn themto your advantage

• Get better results from underperformers

WHAT YOU WILL COVER• Psychology and its application in the workplace• The relationship between thinking and behavior• Conformity, obedience to authority, social loafing, and socialfacilitation and their impact in groups

• Using social influence to change behaviors• Predicting patterns of behavior from common rules,regulations, policies and incentives

• Pinpointing behaviors and using universal needs as reinforcers• Solving performance problems using behavioral psychology• Changing your own behavior as a catalyst for change

WHO SHOULD ATTENDManagers looking for practical techniques and differentperspectives to facilitate change and improve performance.

Classroom Schedule

Nov. 24-25 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2159-GDH-00026Feb. 23-24 . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2159-GDH-00025


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www.amanet.org/2159

Leadership Skills forSupervisors SEMINAR #2517

Develop your own leadership game plan—become a take-charge supervisor.

This seminar will explore how supervisors can maintain technicalexpertise while demonstrating the right type of leadership. Itwill give you the personal, interpersonal and group skills to beinfluential in one-on-one situations, facilitate groupperformance and become an overall effective leader.

HOW YOU WILL BENEFIT• Assess your own behavioral style to capitalize on strengths andshore up weaknesses

• Improve your listening skills• Communicate more effectively• Enhance your ability to influence • Overcome common roadblocks to managing conflicts• Develop your coaching and mentoring skills• Acquire higher-level interpersonal skills• Become familiar with continuous performance appraisal• Approach employees, peers and senior management to derivethe best from everyone

WHAT YOU WILL COVER• How to empower yourself and your staff• How to build credibility and trust• Analyzing effective listening processes and skills• Learning participative leader skills and techniques• The three steps of the continuous performance appraisal process

• Coaching, mentoring and how to give constructive feedback• Decision-making tools for effective leadership• Teams vs. work groups: learning to lead and build personaleffectiveness

WHO SHOULD ATTENDSupervisors who wish to develop the individual, group and one-on-one leadership skills they need to keep up with their evolvingmanagement roles and responsibilities.


Classroom Schedule

Oct. 1-3 . . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2517-GDH-00605Oct. 20-22 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2517-GDH-00603Nov. 19-21 . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2517-GDH-00601Jan. 14-16. . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . 2517-GDH-00602Feb. 2-4 . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2517-GDH-00598Feb. 23-25 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2517-GDH-00604March 25-27. . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2517-GDH-00599


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www.amanet.org/2517


Be the catalyst that motivates your team to heightenedproductivity.

Are you ready to develop a high-performance team and get more done? Resolveteam conflict using emotional intelligence and get more from your team byadapting your management style to every situation.

In this seminar you’ll gain the self-awareness to successfully manage people—andyourself. Become less of a boss and more of a teacher as you address problememployees and create relationships that drive peak performance. You’ll increase yourconfidence, leadership skills and professional satisfaction—and have the critical toolsyou need for exceptional managerial success.

HOW YOU WILL BENEFIT• Motivate and direct the employees yourely on—even when they don’t shareyour values

• Adjust your management and personalstyles to the needs of different situations

• Get more done by using the appropriatedelegation techniques

• Apply the most relevant conflict resolutionstyle to eliminate friction

• Turn difficult people and poor performersinto team players

• Win cooperation and trust from thosewithin your organization

• Increase your confidence, leadership skillsand satisfaction

WHAT YOU WILL COVER The Experience of Being a Manager• How to get people to want to do whatthey’re supposed to do

• Specific challenges you face whenmotivating others

Values• Values and their impact on work life• Identifying value conflicts

Personal Styles• Determining your own personal style profile• Gaining insight into the strengths andlimitations of your profile

• Using behavioral clues to determineothers’ personal styles

• How to work more effectively with others

Motivation• Motivational factors and their impact onbehaviors and work settings

• How to tailor your motivational efforts toindividual employees and situations

Listening, Body Language, GivingFeedback and Dealing with DifficultPeople• Using active listening to gain informationand understand employees’ perspectives

• Applying positive and corrective feedback• Using appropriate values alignmentwhen dealing with difficult employees

Conflict• The dimensions of conflict management• Identifying your own preferred conflictresolution styles

• Analyzing conflict-management techniques

Delegation• Different delegation styles• Determining the appropriate delegationstrategies for employees and situations

Organizational Culture and Subculture• The impact of organizational culture andsubculture and “cultural blinders”

• Exploring the assumptions that impactyour team’s thinking and actions

• Identifying and building on the strengthsof your team’s culture

Emotional Intelligence (EI)• The components of emotional intelligence• Gaining an honest and accurateassessment of yourself

• Developing an improvement strategy

Ethical Leadership• Identifying your group’s values• Your vision for ethical leadership

WHO SHOULD ATTENDEveryone with management responsibilitieswhose success depends on clear communica-tion, a cooperative attitude and a commitmentto shared goals

Visit www.amanet.org/2295 for detailsabout CPE credits.

Classroom Schedule

Sept. 29-Oct. 1 . . New York, NY . . . . . 2295-GDH-01970Oct. 1-3 . . . . . . . Chicago, IL. . . . . . . . 2295-GDH-01932Oct. 8-10 . . . . . . Arlington, VA. . . . . . 2295-GDH-01940Oct. 13-15 . . . . . Atlanta, GA . . . . . . . 2295-GDH-01951Oct. 13-15 . . . . . Boston, MA . . . . . . . 2295-GDH-01936Oct. 15-17 . . . . . San Francisco, CA . . 2295-GDH-01954Oct. 20-22 . . . . . Houston, TX . . . . . . 2295-GDH-01938Nov. 3-5 . . . . . . . Chicago, IL. . . . . . . . 2295-GDH-01971Nov. 5-7 . . . . . . . Dallas, TX. . . . . . . . . 2295-GDH-01935Nov. 10-12 . . . . . Denver, CO . . . . . . . 2295-GDH-01944Nov. 10-12 . . . . . New York, NY . . . . . 2295-GDH-01945Nov. 10-12 . . . . . San Francisco, CA . . 2295-GDH-01946Nov. 17-19 . . . . . Arlington, VA. . . . . . 2295-GDH-01959Dec. 1-3 . . . . . . . Boston, MA . . . . . . . 2295-GDH-01977Dec. 3-5 . . . . . . . Oklahoma City, OK . 2295-GDH-01979Dec. 8-10 . . . . . . Atlanta, GA . . . . . . . 2295-GDH-01939Dec. 10-12 . . . . . New York, NY . . . . . 2295-GDH-01943Dec. 15-17 . . . . . Arlington, VA. . . . . . 2295-GDH-01952Dec. 15-17 . . . . . Chicago, IL. . . . . . . . 2295-GDH-01953Dec. 15-17 . . . . . Newport Beach, CA. 2295-GDH-01930Dec. 17-19 . . . . . San Francisco, CA . . 2295-GDH-01958Jan. 7-9 . . . . . . . Philadelphia, PA . . . . 2295-GDH-01969



FACULTY SPOTLIGHT*

George Altman special-izes in personal and organi-zational development andchange. His work focuses on the role of mindsets and the relationship be -tween thoughts, feelingsand behavior and how theyare expressed in terms ofperformance and workplacerelationships. Mr. Altman hasheld several senior-level management positionsat Fortune 500 companies.

*This seminar is also taught by other management experts.



www.amanet.org/2295

Successfully Managing People SEMINAR #2295C L

LIVE ONLINE • 1.2 CEUs/12 PDUs$2,345/AMA Members $2,095

Monday and Wednesday 2-5 pm ET • 4 LessonsNovember 3-12 . . . . . . . . . . . . . . . . 2295-GDH-01973January 5-14 . . . . . . . . . . . . . . . . . . 2295-GDH-01931March 16-25 . . . . . . . . . . . . . . . . . . . 2295-GDH-01957

Monday and Wednesday 9 am-12 noon ET • 4 LessonsOctober 6-15 . . . . . . . . . . . . . . . . . . 2295-GDH-01992December 1-10. . . . . . . . . . . . . . . . . 2295-GDH-01993February 2-11. . . . . . . . . . . . . . . . . . 2295-GDH-01994


Live the 7 Habits to create dramatic change in your life.

No matter how competent a person you are, you will not have sustained and lastingsuccess unless you are able to effectively lead yourself, influence, engage andcollaborate with others—and continuously improve and renew your capabilities. These elements are at the heart of personal, team and organizational effectiveness.

Renowned as the world’s premier personal leadership development and trainingprogram, The 7 Habits of Highly Effective People aligns timeless principles ofeffectiveness with the relevancy of today’s practices as well as modern technology.

The new Signature 4.0 version of thisprogram takes the 7 Habits to a wholenew level, with even more tools andprocesses to help you live and apply the 7 Habits, including more than 30 newworld-class videos; a powerful new Livingthe 7 Habits mobile app; new skill andpractice cards with 20 new 7 Habitspractices, and much more.

HOW YOU WILL BENEFIT• Execute critical priorities with laser-likefocus and careful planning

• End self-defeating behavior and gain thenecessary security you need to change

• Develop strong relationships based onmutual trust

• Be prepared to deal with difficultcircumstances before they happen

• Know how to increase teamengagement, morale and collaboration

• Apply a framework for developing corevalues and creating a highly effective culture

• Recognize how to develop high-potentialleaders who model competence andcharacter

WHAT YOU WILL COVERParadigms and Principles of Effectiveness• Assess paradigms and align to principlesof effectiveness

Habit 1: Be Proactive®• Focus and act on what you can controland influence, instead of what you can’t.

Habit 2: Begin with the End in Mind®

• Define clear measures of success and aplan to achieve them.

Habit 3: Put First Things First®• Prioritize and achieve your mostimportant goals, instead of constantlyreacting to urgencies.

Habit 4: Think Win-Win®• Collaborate more effectively by buildinghigh-trust relationships.

Habit 5: Seek First to Understand,Then to Be Understood®• Influence others by developing a deepunderstanding of their needs andperspectives.

Habit 6: Synergize®• Develop innovative solutions thatleverage diversity and satisfy all keystakeholders.

Habit 7: Sharpen the Saw®

• Increase motivation, energy, and work/life balance by making time for renewing activities.

WHO SHOULD ATTENDAnyone who wants to learn how to applythe power of effectiveness for greater success in their business and personal lives,and feel more satisfied with what theyaccomplish each day.

PRE-WORK REQUIRED The 7 Habits® Assessment—A question-naire which you can take as a self-assess-ment or as a 360ᵒ assessment to gatherfeedback from your manager, direct reportsand peers who work closely enough withyou to assess your individual effectiveness.

ATTENDEES WILL RECEIVE:• Participant Guide • 7 Habits skill and practice cards • Weekly “Big Rocks” Planner • Additional new tools to help you live the 7 Habits

• A newly developed Living the 7 Habitsmobile app

Visit www.amanet.org/2601 for detailsabout CPE credits.

Classroom Schedule

Sept. 29-Oct. 1 . New York, NY . . . . . . 2601-GDH-00753Oct. 1-3 . . . . . . Anaheim, CA . . . . . . 2601-GDH-00695Oct. 8-10 . . . . . Arlington, VA . . . . . . 2601-GDH-00716Oct. 15-17 . . . . San Francisco, CA . . . 2601-GDH-00735Oct. 20-22 . . . . Chicago, IL . . . . . . . . 2601-GDH-00744Oct. 20-22 . . . . New Orleans, LA . . . . 2601-GDH-00745Oct. 20-22 . . . . San Diego, CA. . . . . . 2601-GDH-00756Oct. 27-29 . . . . Charlotte, NC . . . . . . 2601-GDH-00752Oct. 27-29 . . . . Dallas, TX . . . . . . . . . 2601-GDH-00751Nov. 3-5 . . . . . . Arlington, VA . . . . . . 2601-GDH-00705Nov. 3-5 . . . . . . Atlanta, GA. . . . . . . . 2601-GDH-00706Nov. 5-7 . . . . . . Houston, TX . . . . . . . 2601-GDH-00710Nov. 10-12 . . . . New York, NY . . . . . . 2601-GDH-00721Nov. 10-12 . . . . San Francisco, CA . . . 2601-GDH-00722Nov. 12-14 . . . . Chicago, IL . . . . . . . . 2601-GDH-00728Nov. 12-14 . . . . Phoenix, AZ. . . . . . . . 2601-GDH-00729Nov. 19-21 . . . . Boston, MA. . . . . . . . 2601-GDH-00741Nov. 19-21 . . . . Las Vegas, NV . . . . . . 2601-GDH-00743Dec. 1-3 . . . . . . Durham, NC . . . . . . . 2601-GDH-00693Dec. 1-3 . . . . . . New York, NY . . . . . . 2601-GDH-00694Dec. 3-5 . . . . . . Arlington, VA . . . . . . 2601-GDH-00702Dec. 3-5 . . . . . . Atlanta, GA. . . . . . . . 2601-GDH-00703Dec. 3-5 . . . . . . Indianapolis, IN . . . . . 2601-GDH-00742Dec. 8-10 . . . . . Pittsburgh, PA . . . . . . 2601-GDH-00758Dec. 10-12 . . . . Dallas, TX . . . . . . . . . 2601-GDH-00720Dec. 15-17 . . . . Chicago, IL . . . . . . . . 2601-GDH-00733Dec. 15-17 . . . . San Francisco, CA . . . 2601-GDH-00734Jan. 5-7. . . . . . . Arlington, VA . . . . . . 2601-GDH-00709Jan. 5-7. . . . . . . San Francisco, CA . . . 2601-GDH-00732Jan. 7-9. . . . . . . Houston, TX . . . . . . . 2601-GDH-00711Jan. 14-16. . . . . Chicago, IL . . . . . . . . 2601-GDH-00730Jan. 14-16. . . . . New York, NY . . . . . . 2601-GDH-00731Jan. 21-23. . . . . Atlanta, GA. . . . . . . . 2601-GDH-00747Jan. 21-23. . . . . San Diego, CA. . . . . . 2601-GDH-00704



The 7 Habits of Highly Effective People® SIGNATURE EDITION 4.0 SEMINAR #2601

By FranklinCovey—now available through AMA. The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey

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AMA has been reviewed andapproved as a provider ofproject management training by the Project ManagementInstitute (PMI).


For managers who are seeking to become moreefficient, build better relationships and help theirorganization succeed, see The 7 Habits of HighlyEffective People® for Managers www.amanet.org/2602

www.amanet.org/2601

LIVE ONLINE • 1.2 CEUs$2,195/AMA Members $1,995

Monday-Thursday 2-5 pm ET • 4 LessonsOctober 6-9 . . . . . . . . . . . . . . . . . . . 2601-GDH-00755November 10-13 . . . . . . . . . . . . . . . 2601-GDH-00723December 8-11 . . . . . . . . . . . . . . . . 2601-GDH-00715January 12-15 . . . . . . . . . . . . . . . . . 2601-GDH-00727



Developing Your EmotionalIntelligence SEMINAR #2144

Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence®—Selected Writings

Recognize and harness emotions and actions to become a more valuable performer.

Emotional intelligence (EI) is vital to being an effective and high-performing member of any team. Dr. Daniel Golemanintroduced his perspectives on EI in 1995 and has developedthis seminar with AMA to introduce you to this proven EI modeland provide you with the insight and skills to apply it in makingyour job and career more effective, satisfying and successful.

HOW YOU WILL BENEFIT• Recognize the benefits of developing EI• Define EI competencies and origins• Identify personal strengths and limitations using the Emotionaland Social Competency Inventory

• Apply the researched EI competency framework to optimizeprofessional performance and working relationships

• Build a personal development strategy

WHAT YOU WILL COVER• The meaning and value of emotional intelligence• Explaining the EI competency framework • Gaining personal insight into your EI competencies through a self-assessment

• Tools and techniques for increasing competence in the fourdomains of EI

• Identifying areas for improvement and specific steps fordeveloping EI

WHO SHOULD ATTENDBusiness professionals who want to maximize their performanceby increasing emotion management and self-understanding.

EXTRAParticipants will receive a complimentary copy of Leadership: The Power of Emotional Intelligence®—Selected Writings by Dr. Daniel Goleman.

Note: Before attending this session, you will receive a link to the onlineEmotional and Social Competency Inventory (self version) assessment. Youmust complete the assessment, print your results and bring to class in orderto participate fully in this seminar.

Classroom Schedule

Oct. 13-14 . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2144-GDH-00196Oct. 20-21 . . . . . . . . . . . . . Los Angeles, CA. . . . . . . . . 2144-GDH-00205Nov. 3-4 . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2144-GDH-00204



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The 8th Habit®: Unleashingthe Greatness in Yourself andOthers SEMINAR #2603

By FranklinCovey—now available through AMA

The 8th Habit® course is based on the teachings of Dr. Stephen R. Covey.

How can you and everyone in your organizationmake the most of ALL your talents and skills?

When outstanding results are expected—or necessary—it isn’tenough to just be effective. You have to unleash your ultimatepotential to achieve your own level of individual greatness.

In his book, The 8th Habit: From Effectiveness to Greatness, Dr.Stephen R. Covey explored the next dimension of the principleshe made famous worldwide in The 7 Habits of Highly EffectivePeople®. The unique skills and insights you’ll get will help youbecome your best possible self and inspire others in yourorganization to do the same.

NOTE: In order to participate in The 8th Habit®, it is NOT requiredthat you first attend The 7 Habits of Highly Effective People®

seminars (#2601 or #2602).

HOW YOU WILL BENEFIT• Understand the personal and organizational drivers for today’sprofessionals

• Get specific skills and knowledge for finding your voice andinspiring others to do so

• Inspire better focus and execution within your team • Create healthy interdependencies within your organization • Develop a culture of trust both at work and at home

WHAT YOU WILL COVER• Bridging the gap between effectiveness and greatness • The four imperatives of great leaders • Discovering and expressing your voice, vision, discipline,passion and conscience

• The roles necessary to inspire others to find their voice • Trust: the core of leadership • The voice of discipline and execution

WHO SHOULD ATTENDExperienced managers who want to tap into a higher level ofachievement and greatness within themselves, and bring the same qualities out in others.

Classroom Schedule

Oct. 2-3 . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2603-GDH-00037Dec. 11-12 . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2603-GDH-00033Feb. 23-24 . . . . . . . . . . . . . Las Vegas, NV . . . . . . . . . . 2603-GDH-00035


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LIVE ONLINE • 1.2 CEUs • $2,345/AMA Members $2,095

Monday to Wednesday 2-5 pm ET • 4 LessonsDecember 1-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2144-GDH-00199

www.amanet.org/2603

www.amanet.org/2144



Analytical Thinking andProblem Solving SEMINAR #2558

Get powerful skills to more successfully reasonthrough business problems.

In today’s lean, flat organizations, it is everyone’s job to effectivelysolve problems. And while thinking skills may seem natural,they’re not necessarily intuitive, and they don’t come easily tomany people. Analytical thinking and problem solving arefoundational thinking skills that involve breaking things down intotheir component parts. They also involve deductive reasoning,drawing conclusions from givens and applying judgments to reachconclusions from a combination of evidence and assumptions.This seminar introduces you to fundamental thinking processes sothat you can successfully analyze and solve a wide variety ofbusiness problems. Get these essential problem-solving skills nowto give yourself a powerful competitive and career advantage!

HOW YOU WILL BENEFIT• Learn a process for breaking down complex problems intocomponents and gain clarity around possible solutions

• Apply strategies to avoid emotional triggers that can impedeyour best thinking

• Explore how to generate solutions to atypical problems andthen test the solutions

• Know how to accurately interpret probability and othermethods for increasing certainty in your judgment

• Learn strategies for negotiating among variables and conditions• Recognize the difference between rationality of purpose andrationality of process

WHAT YOU WILL COVER• Understanding how we think and reason• Using a four-part model for effective reasoning• Comprehending the foundations of conditional logic (if x, then y) and disjunctive logic (x or y)

• Exploring the three aspects of probability and their applicationin business

• Comprehending the hypothetical method and its two stages:formation and testing

• Problem solving first steps: seeing patterns, abstracting tomodels and developing hypotheses

• Applying the four components of analytical reasoning to a real-life work situation

WHO SHOULD ATTENDAny individual who wants to be better equipped to face and solvetoday’s complex business problems, using a foundational processfor reasoning and problem solving.

Classroom Schedule

Nov. 17-18 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2558-GDH-00012Jan. 29-30. . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2558-GDH-00011March 12-13. . . . . . . . . . . . Arlington, VA. . . . . . . . . . . 2558-GDH-00010


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What Got You Here Won’tGet You There SEMINAR #2207

Developed with Marshall Goldsmith, based on his bestselling book

You’ve been successful up until now—but canyou redefine yourself for continued success?

Is something robbing you of the future you want? Your talentsand accomplishments got you where you are today. But some ofthese attributes could actually be holding you back now. Will youstill be able to accomplish everything you want—and keep the jobyou’re doing now?

This powerful, solutions-based, interactive program is based onMarshall Goldsmith’s international bestseller What Got You HereWon’t Get You There. It gives you insights and practicaltechniques to help you pinpoint everything that may keep youfrom getting your next job—or hanging on to this one. You’llexperience Feedforward©, Marshall’s proprietary tool to get aspecific, objective look at yourself, and receive balanced feedbackto help you change counterproductive habits. You’ll also developan action plan to help you achieve both your professional andpersonal goals.

HOW YOU WILL BENEFIT• Learn 20 habits that often hold leaders back from attaining thesuccess and satisfaction they want

• Assess the use of the 20 habits in your leadership style • Know why interpersonal skills in leadership are crucial• Use the Feedforward process to get objective feedback fromfellow seminar attendees, guided by our expert faculty

• Create a developmental action plan that involves your peersand includes a plan for ongoing follow-up

WHAT YOU WILL COVER• Assessing the 20 habits and knowing which apply to you• Knowing how to apply Feedforward on the job• Identifying obstacles to making a successful transition to thenext level of leadership

• The role external factors play and how to leverage them inyour achievements

• Developing a personal action plan to enhance youreffectiveness

• Creating and promoting your personal brand

WHO SHOULD ATTENDMiddle and senior managers who want to preemptively fix behaviorsthat would otherwise hold them back.

Classroom Schedule

Nov. 3-4 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2207-GDH-00034Jan. 22-23. . . . . . . . . . . . . . Boston, MA . . . . . . . . . . . . 2207-GDH-00045Feb. 23-24 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2207-GDH-00037March 19-20. . . . . . . . . . . . New York, NY . . . . . . . . . . 2207-GDH-00036


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www.amanet.org/2207

www.amanet.org/2558


Bring your best self to work with this unique productivity process. The demands our careers sometimes place on our shoulders can be overwhelming.Combined with distractions caused by an unending influx of information, and our livescan become downright exhausting. If we don’t react to these stimuli with clear discern-ment, our ability to think clearly and make wise decisions about what’s important suf-fers—and the goals that matter most in our professional and personal lives get short-changed, or worse, not accomplished at all.

This seminar combines current neuroscience research with proven productivity principles tohelp you better manage your decisions, attention and energy. You’ll learn how to apply aprocess and maximize the use of Microsoft Outlook® that can dramatically increase yourability to achieve life’s most important outcomes.

HOW YOU WILL BENEFIT• Learn a better way to manage technology • Recognize how to achieve true andconsistent work-life balance

• Apply the latest science on brain healthto maximize your productivity

• Utilize a language with others to ensureyou are aligned around “important andurgent”

• Create a personalized, practical systemfor prioritizing and managing your goals

WHAT YOU WILL COVERChoice 1: Acting on the importantinstead of reacting to the urgent• Discerning the important from the urgentor less important

• Teaching others the language andmethodology of importance

Choice 2: Going for extraordinary insteadof settling for ordinary• Clarifying what extraordinary looks like inyour current, most important roles

• Defining and executing measurable goalsto achieve role outcomes

Choice 3: Scheduling the big rocksinstead of sorting gravel• Mastering weekly planning processes toidentify, schedule and execute high-impactpriorities

• Mastering daily planning processes toensure attention, energy, and execution

Choice 4: Ruling your technologyinstead of letting it rule you• Designing a personalized system tomanage appointments, tasks, contacts,notes and documents

• Turning Outlook® into a productivityworkflow engine

Choice 5: Fueling your fire instead ofburning out• Understanding the impact of brainhealth on day-to-day performance

• Using the 5 Energy Drivers to sustainenergy throughout the day

WHO SHOULD ATTENDBusiness professionals at all levels lookingfor the tools to maximize productivity.

PRE-WORK REQUIRED You will receive a link to an online bench-mark 26-question assessment on key pro-ductivity behaviors. You will have theopportunity to take the benchmark againafter applying what you learned.

ATTENDEES WILL RECEIVE • Participant Guide • Technical Guide—Microsoft Outlook®

• The 5 Choices—a brief monograph withnotebook

• Bonus Modules—3 video-based mini-courses with toolkits

Note: For hands-on Outlook® application you maywish to attend with a laptop. Please call CustomerService at 1-800-262-9699 if you are not anOutlook® user.

Classroom Schedule

Oct. 2-3 . . . . . . San Francisco, CA . . . 2605-GDH-00107Oct. 6-7 . . . . . . Houston, TX . . . . . . . 2605-GDH-00151Oct. 13-14 . . . . St Pete Beach, FL . . . . 2605-GDH-00128Oct. 20-21 . . . . Arlington, VA . . . . . . 2605-GDH-00134Oct. 27-28 . . . . New York, NY . . . . . . 2605-GDH-00143Nov. 3-4 . . . . . . Chicago, IL . . . . . . . . 2605-GDH-00108Nov. 6-7 . . . . . . San Diego, CA. . . . . . 2605-GDH-00110Nov. 10-11 . . . . Arlington, VA . . . . . . 2605-GDH-00117Nov. 20-21 . . . . Portland, OR . . . . . . . 2605-GDH-00133Dec. 1-2 . . . . . . Chicago, IL . . . . . . . . 2605-GDH-00105Dec. 4-5 . . . . . . Dallas, TX . . . . . . . . . 2605-GDH-00118Dec. 8-9 . . . . . . Arlington, VA . . . . . . 2605-GDH-00112Dec. 8-9 . . . . . . San Francisco, CA . . . 2605-GDH-00113Dec. 15-16 . . . . Denver, CO . . . . . . . . 2605-GDH-00125Dec. 18-19 . . . . New York, NY . . . . . . 2605-GDH-00129Jan. 8-9. . . . . . . San Francisco, CA . . . 2605-GDH-00154Jan. 12-13. . . . . Arlington, VA . . . . . . 2605-GDH-00121Jan. 26-27. . . . . Anaheim, CA . . . . . . 2605-GDH-00140Jan. 26-27. . . . . Atlanta, GA. . . . . . . . 2605-GDH-00141Feb. 9-10 . . . . . Chicago, IL . . . . . . . . 2605-GDH-00115Feb. 12-13 . . . . Arlington, VA . . . . . . 2605-GDH-00120Feb. 12-13 . . . . Seattle, WA. . . . . . . . 2605-GDH-00135Feb. 19-20 . . . . New York, NY . . . . . . 2605-GDH-00130Feb. 26-27 . . . . Lake Buena Vista, FL . 2605-GDH-00153Feb. 26-27 . . . . San Francisco, CA . . . 2605-GDH-00139March 2-3. . . . . Dallas, TX . . . . . . . . . 2605-GDH-00106March 9-10. . . . Los Angeles, CA . . . . 2605-GDH-00116March 12-13. . . Chicago, IL . . . . . . . . 2605-GDH-00122

2 days/1.2 CEUs/12 PDUs/14 CPE$ 2,095/AMA Members $1,895AMA Members save $200

Recommended CPE Credit:14 hours/IntermediatePrerequisites: Fundamental concepts of time managementAdvance Preparation: Online pre-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Computer Science, ManagementAdvisory Services

The 5 Choices to Extraordinary Productivity™SEMINAR #2605

By FranklinCovey—now available through AMA

The 5 Choices to Extraordinary Productivity™ is based on ideas and practices accumulated over decades from the leaders of productivity at FranklinCovey.

C L

AMA has been reviewed and approved as a providerof project managementtraining by the ProjectManagement Institute (PMI).


www.amanet.org/2605

LIVE ONLINE • 1.2 CEUs/14 CPE$2,095/AMA Members $1,895

Tues. 9 am-5 pm ET and Wed. 9 am-2 pm ET • 2 LessonsNovember 18-19 . . . . . . . . . . . . . . . 2605-GDH-00124January 27-28 . . . . . . . . . . . . . . . . . 2605-GDH-00142March 24-25 . . . . . . . . . . . . . . . . . . . 2605-GDH-00137

PMP, PMBOK and the PMI R.E.P. logo are registeredtrademarks of the Project Management Institute, Inc.


Call

1-800-262-9699to speak to an AMARepresentativeMention offer code LH9M

TERMS AND CONDITIONS: These offers are valid only when applied to new registrations and cannot be applied to transfers, cancellations or GSA pricing. Express Skills Series, AMA Webinars and third party-deliveredprograms available through AMA are excluded. Past purchases and other promotional offers are excluded. Prices and schedules are subject to change without notice. *The Seminar Savings Pass is applicable to allAMA U.S. Classroom and Live Online Seminars and Workshops with a member price of $2,395 or less, or nonmember price of $2,645 or less. Use offer code LH9M. Attendance must be completed within 6 months ofpurchase date for 3-Packs, and within 12 months of purchase date for 6-Packs, 12-Packs and 24-Packs. This is a call-in offer only. **$200 Off discount offer code LH5C expires October 31, 2014, and cannot becombined with any other promotional offer(s). Seminar attendance must take place by March 31, 2015. Individuals eligible for GSA pricing must choose between GSA contract pricing or this discount applied to theAMA Member rate. AMA Annual Pass/Premium Annual Pass and AMA Seminar Savings Pass are not eligible for this offer.

Can be used by up to 3 people



3-Pack 3 AMA Seminars in 6 months $4,995




Advance Your HR and Training Career Now—Not Later!

Your organization is only asstrong as the people in it.AMA’s Seminar Savings Pass is the smart way to make sure you and your colleagues have allthe skills you need to keep yourbusiness going strong. Choose the money-saving offer that’s best for you!

Seminar Savings Pass**

NEW!

GDH/123037/9-14

save$200

off any seminar when you register by October 31, 2014Mention offer code LH5C**

Register online at www.amanet.org or call 1-800-262-9699to take advantage of this special offer.

Some restrictions apply. See Terms andConditions below for details.


the more you save!

The more you buy

save— up to —

48%

IMPORTANT INFORMATION•TERMS AND CONDITIONS Send a team and save…register a group of employees to learntogether and get substantial team discounts! Call 1-800-262-9699.Government employees. Because AMA has been approved as aseminar provider by the General Services Administration, governmentemployees can take advantage of special pricing. Call 1-800-262-9699for details. Special hotel and car rental discounts. Visit www.amanet.org or call 1-800-262-9699 for the latest infor-mation.Your tax deduction. Training taken to maintain or improve professional skills is usually tax-deductible. Consult with your tax advi-sor for applicability. AMA does not discriminate in employment, admission to member-ship, or admission of speakers or registrants to its programs or activitieson the basis of race, color, religion, gender, age, sexual orientation, dis-ability, national or ethnic origin, veteran status or any other basis pro-hibited by state or local law.Registration fees. Fees for all seminars are listed with each programdescription. The full fee is payable at the time of registration. If paymentis not issued at that time, you will be sent an invoice that is immediatelypayable upon receipt, un less other arrangements are made with AMA.All fees include the cost of meeting materials. Remember, the fee is tax-deductible (see Treas. Reg. 1.162-5).

Please note: Registration fees and seminar schedules are subject tochange without notice.Electronic funds transfer. For complete ACH payment instructions,please fax your request (including email address if available) to AMA’sACH Department at 1-518-891-0128. Terms and conditions. All content and materials used in connectionwith AMA programs and web events are copyrighted by AMA or third par-ties. All content, materials and all faculty and participant interactions areprovided for noncommercial, personal development use only and may notbe modified, copied, reproduced, redistributed, recorded or otherwise usedfor public or commercial purposes, including in the creation of educationor training materials or any use on the Internet, without the express writ-ten consent of AMA. In addition, the recording of any AMA program orweb event is strictly prohibited.AMA reserves the right to prohibit participation in AMA programs andweb events, and revoke any rights, for violation of policies, provisions,or terms and conditions. Revocation of rights will be at the discretion ofAMA and related fees are nonrefundable.Any information regarding third-party programs available through AMAis provided by such third parties and is provided by AMA as a service.AMA attempts to provide quality information, but AMA makes noclaims, promises, or guarantees about the accuracy, completeness, oradequacy of the information regarding third-party programs. AMA dis-claims all liability for inaccurate, incomplete, or inadequate informationrelating to third-party programs.Registration fees and schedules are subject to change without noticeTransfer, Cancellation and Refund Policy. For Classroom, LiveOnline, Express Skills Series and Webinar programs, you may transfer toa future session, send someone to take your place or cancel withoutpenalty at any time up to three weeks prior to your program. If you pro-vide AMA with less than three weeks’ notice, or fail to attend, you willbe liable for the entire program fee.Programs included in AMA OnDemand offerings are not eligible forsubstitution, transfer, cancellation, return, or refund.We appreciate that this is an important investment for you and yourcompany and would like to accommodate your needs the best we can.Therefore, please call us at 1-800-262-9699.

Pricing, Offers, and Discounts Policy. AMA-delivered programsare eligible for AMA member pricing, GSA pricing, special offers, anddiscounts as applicable, according to the terms of the specific pricing,offer and/or discount.Third party-delivered programs available through AMA are excludedfrom all discounted pricing, offers, and discounts offered by AMA,including but not limited to AMA member pricing, GSA pricing, AMASeminar Savings Pass redemptions, AMA SLS Contract pricing, AMAAnnual Pass/Premium Annual Pass usage, and complimentary regis-trations of any type.Address correction? Please make any changes on the mailing label itself.If you’ve received more than one copy of this catalog, please send us all themailing labels, indicating the correct one. If you prefer not to receive ourmailings, write “delete” next to your address. Return the mailing label(s) toDatabase Services Center, 600 AMA Way, Saranac Lake, NY 12983,or fax it to 1-518- 891-0368. To be added to our mailing list, please sendus your name, title and address or request a catalog online:www.amanet.org

Notice of Intellectual Property RightsThe AMA SEMINARS™ catalog is original intellectual property createdand developed by American Management Association International.The seminar content as well as the distinctive composite appearanceidentified in this catalog, including design, copy, presentation, layoutand style is uniquely identified with and the property of AMA. Theserights are protected under applicable law, includingcopyright and trademark laws.

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SATISFACTIO

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