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Project Management
in Information Technology
Norbert Mika
N. J. Mika Consulting [email protected]
mailto:[email protected]:[email protected]8/2/2019 CIPS-IT Project Management (1)
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Agenda
Role of IT in Business
Types of Projects IT should be engaged in
Strategies for IT Project Management
Tools to Assist in Project Management
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Role of IT in Business
To provide the systems and technological
infrastructure to support improvements inoperational efficiency and responsiveness
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IT Should be Engaged In
Process and Product Design Analysis and Design Tools Knowledge Management
Production Systems
Equipment controls Scheduling Simulators
Infrastructure Data Communications Networks Database Systems Intranet, Intranet and Extranet, EDI Disaster Recovery
Administration and Management Productivity tools Supply Chain Management Decision Support Systems
IT Focused Education
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Some facts
IT projects have a terrible track record A 1995 Standish Group study (CHAOS) found that only 16.2% of
IT projects were successful and over 31% were canceled before
completion, costing over $81 B in the U.S. alone
The need for IT projects keeps increasing In 2000, there were 300,000 new IT projects In 2001, over 500,000 new IT projects were started In 2004, IT spending in the US increased an estimated 4.4%
over 2003 (Forrester Research) In 2005, another 5.7% growth is estimated (Forrester Research)
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More factsImprovements by 2001 (compared to 1995)
Time overruns significantly decreased to 163% compared to222%
Cost overruns were down to 145% compared to 189% Required features and functions were up to 67% compared to
61% 78,000 U.S. projects were successful compared to 28,000 28% of IT projects succeeded compared to 16%
"The reasons for the increase in successful projects vary. First, theaverage cost of a project has been more than cut in half. Better toolshave been created to monitor and control progress and better skilledproject managers with better management processes are beingused. The fact that there are processes is significant in itself.*
The Standish Group, "CHAOS 2001: A Recipe for Success" (2001)
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What is Project Management?
A project is a temporary endeavor undertaken toaccomplish a unique product or service
Project management is the application ofknowledge, skills, tools, and techniques to projectactivities to meet project requirements
Project Management Body of Knowledge (PMBOK Guide), 2004
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Most in Demand IT Skills
Rank IT Skill/Job Average Annual Salary
1 SQL Database Analyst $80,664
2 Oracle Database Analyst $87,144
3 C/C++ Programmer $95,829
4 Visual Basic Programmer $76,903
5 E-commerce/Java Developer $89,163
6 Windows NT/2000 Expert $80,639
7 Windows/Java Developert $93,785
8 Security Architect $86,881
9 Project Manager $95,71910 Network Engineer $82,906
Paul Ziv, The Top 10 IT Skills in Demand, Global Knowledge Webcast
(www.globalknowledge.com) (11/20/2002).
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Project Success FactorsIn order of importance:
1. Executive support2. User involvement
3. Experienced project manager4. Clear business objectives5. Minimized scope6. Standard software infrastructure
7. Firm basic requirements8. Formal methodology9. Reliable estimates
Source: CHAOS 2001: A Recipe for Success, Standish Group
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Strategies for IT Project Management
Hire (or develop someone) with great projectmanagement skills
Adopt the Project Management Institutes PMBOK
(Project Management Body of Knowledge) Adopt a methodology or framework for operations or
systems development (ITIL/MOF, MSF, etc) or developyour own (State of Michigan, Department of InformationTechnology)
Use technology to assist in managing projects
Create a Project Management Office
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Skills of a Project Manager
Communication skills: listening, persuading
Organizational skills: planning, goal-setting,analyzing
Team Building skills: empathy, motivation, espritde corps
Leadership skills: set examples, be energetic,have vision (big picture), delegate, be positive
Coping skills: flexibility, creativity, patience,persistence
Technological skills: experience, projectknowledge
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Project Management Body of Knowledge(PMBOK)
A compilation of proven practices used inthe profession of project management
Extends to the sum of knowledge of
practitioners and academics that apply itAlso acts as a common lexicon within the
profession
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PMBOK
Defines the Knowledge areas and ProcessGroups
Maps the Knowledge areas into theProcess Groups
Identifies tools and techniques for each
Knowledge area
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PMBOK Project ManagementFramework
Source: Information Technology Project Management, Kathy Schwalbe
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Process Groups in a Project
Source:Project Management Body of Knowledge (PMBOK Guide), 2000
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IT Project Lifecycle (Microsoft)
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MOF Team Model
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MOF Process Model
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MOF Process Model
and Service Management Functions
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MSF Team Model
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MSF Process Model
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MSF Process Model Iterations
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Tools
Word processor and spreadsheet
Communication software (email, virtual
meeting, portal, etc.)
PMBOK tools identified for eachknowledge area
Project management software (like MSProject)
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Portal
A site giving you access to a set of commonly usedservices, often as a gateway to other sites and services.Includes:
Search capabilities
News
Document collaboration
Email integration
Personalization
Alerts
Microsoft SharePoint Portal Demo
www.microsoft.com/office/sharepoint/prodinfo/demo.mspx
http://www.microsoft.com/office/sharepoint/prodinfo/demo.mspxhttp://www.microsoft.com/office/sharepoint/prodinfo/demo.mspx8/2/2019 CIPS-IT Project Management (1)
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PM Tools and Techniques by
Knowledge Area Integration Management
Stakeholder analysis
Project Plans
Project Mgmt Software
Change Control Boards
Configuration Management
Project Review Meetings
Work Authorization Systems
Project Leadership
Executive Sponsorship
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PM Tools and Techniques by
Knowledge Area Scope Management
NPV, ROI
Weighted Scoring Models
Business Cases
Project Charters
Scope Statements
WBS
Statements of Work
Requirements Analysis
Scope Change Control
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PM Tools and Techniques by
Knowledge Area Time Management
Gantt Charts
Network Diagrams Critical Path Analysis
Program Evaluation Review Technique
Critical Chain Scheduling
Crashing Fast Tracking
Milestone Reviews
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PM Tools and Techniques by
Knowledge Area Cost Management
Earned Value Management
Project Portfolio Management
Cost Estimates
Cost Management Plan
Financial Software
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PM Tools and Techniques by
Knowledge Area Quality Management
Six Sigma
Quality Control Charts
Pareto Diagrams
Fishbone Diagrams
Quality Audits Statistical Models
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PM Tools and Techniques by
Knowledge Area Human Resource Management
Motivation Techniques
Empathic Listening Team Contracts
Responsibility Assignment Matrices
Resource Histograms
Resource Loading Resource Leveling
Team-building exercises
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PM Tools and Techniques by
Knowledge Area Communication Management
Communication Management Plan
Conflict Management
Communications Media Selection
Communications Infrastructure
Status Reports
Meetings
Virtual Communications
Templates
Project Web Sites
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PM Tools and Techniques by
Knowledge Area Procurement Management
Make-or-Buy Analysis
Contracts RFPs and RFQs
Source Selection
Negotiating E-Procurement
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PM Tools and Techniques by
Knowledge Area Risk Management
Risk Management Plan
Probability/Impact Matrix Risk Ranking
Monte Carlo Simulation
Top-Ten Risk Item Tracking
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Project Management Software
Small projects TurboProject, Milestone Simplicity, Project Vision, Quick Gantt,
Microsoft Project, Primavera SureTrak
Larger Cross-functional Projects Microsoft Project and Primavera
Multi-Project management Microsoft Project Server, Primavera, Open Plan, Cobra,
Enterprise PM, Micro Planner X-Pert
Microsoft Demos:
http://www.microsoft.com/office/project/prodinfo/demo.mspx
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Project Management OfficeBenefits
Project Support
Project Management Methodology
Training
Home Base for Project Managers
Internal Consulting and Mentoring
Software Tools
Portfolio Management
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Project Management Office
Challenges ROI is not quick
Corporate culture could be resistant
Difficult to develop metrics to tracksuccess
Which model do you choose central
project management or consulting?
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References Project Management Institute
www.pmi.org
IT Infrastructure Library (ITIL) www.itil.co.uk
Microsoft Operations Framework www.microsoft.com/technet
Microsoft Solutions Framework
www.microsoft.com/technet Selecting Project Management Software
www.4pm.com/articles/selpmsw.html
Example of a complete Project Management Strategy http://michigan.gov/dit
Canadian Government - An Enhanced Framework for the Management of Information TechnologyProjects - Project Management Core Competencies http://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asp
Various articles CIO Magazine www.cio.com
Information Technology Project Management Kath Schwalbe, Thomson Course Technology
ISBN 0-619-15984-7
http://www.pmi.org/http://www.itil.co.uk/http://www.microsoft.com/technethttp://www.microsoft.com/technethttp://www.4pm.com/articles/selpmsw.htmlhttp://michigan.gov/dithttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio.com/http://www.cio.com/http://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://michigan.gov/dithttp://www.4pm.com/articles/selpmsw.htmlhttp://www.microsoft.com/technethttp://www.microsoft.com/technethttp://www.itil.co.uk/http://www.pmi.org/