CITIZEN’S CHARTER PROCESS NO. ____ Name of Agency : ENVIRONMENTAL MANAGEMENT BUREAU (NCR) – CLEARANCE AND PERMITTING DIVISION
Frontline Services : ISSUANCE OF PERMIT TO OPERATE
Schedule of Availability of Service: 8:00 am. – 5:00 pm. Monday to Friday
How to Avail of the Service :
NO. CUSTOMER ACTIVITY EMB ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
1
The Clientele / Pollution
Control Officer fills-up
and submits Permit to
Operate (PTO)
application form
together with the
required attachments at
the Air & Water Section
Receives, examines &
evaluates the permit to
operate application and
accomplishes the PTO
Pre-Evaluation form
If found incomplete: The application is returned with advice to complete. If found complete:
a. PO application number will be assigned to the application; and
b. The evaluator will direct the applicant to proceed to Accounting Unit.
Mary Jane Morales
Fortunato B. Tabalanza Jr.
Ms. Marianne M. Gonzales
20-45 minutes
For NEW application
1. Fully accomplished Application Form. 2. Engineer’s Report prepared by Pollution
Control Officer and approved by President/General Manager.
3. Drawing requirements in 50cm x 90 cm paper signed by the President/General Manager and duly signed by PME/ChE or any from the two which is appropriate. Vicinity Map Plant & Machinery Layout showing the
connection of the APSI to APCF. Plan & elevation drawings of each APSI
& APCF. Sectional drawings of the APCF.
4. Copy of the Certificate of Accreditation of the Pollution Control Officer, or Copy of Attendance in Basic Training Course of Pollution Control Office & Managing Head, or appointment/designation as such by the Managing Head.
5. Environmental Compliance Certificate (ECC) or Certificate of Non-Coverage (CNC) copy.
6. Source Emission Test Requirement (if required).
7. Certificate of Completion / proof of APSI installation.
8. Authorization letter for the applicant who submitted the application is not the Pollution Control Officer (PCO).
None
Zeth Revric C. Chua
Evaluators
For RENEWAL application
1. Fully accomplished Application Form. 2. Copy of recent “Permit to Operate” issued
by this Office; and 3. Copy of the Certificate of Accreditation of
the Pollution Control Officer, or Copy of Attendance in Basic Training Course of Pollution Control Office & Managing Head, or appointment/designation as such by the Managing Head
4. Proof of compliance to permit conditions.
For Modification or Change of Name/Ownership application
1. Fully accomplished application form. 2. Copy of recent “Permit to Operate” issued
by this Office. 3. Copy of the Certificate of Accreditation of
the Pollution Control Officer, or Copy of Attendance in Basic Training Course of Pollution Control Office & Managing Head, or appointment/designation as such by the Managing Head.
4. Copy of SEC Registration Certificate & Articles of Incorporation or DTI Registration Certificate.
5. Copy of the Amended ECC or new CNC. 6. Request letter to change name/ownership
or regarding to the modification of PO issued.
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
2
Client presents
accomplished PTO Pre-
Evaluation form to
Accounting Section
Prepares and issues
Order of Payment
Issues Queue Number
for Cashier Payment
Ms. Susana Robosa
Accounting Staff
10 minutes
Accepted Pre-Evaluation Form
None
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
3
Client pays
corresponding fee
Processes payment and
issues Official Receipt
Ms. Jasmin Valero Collecting Officer
Ms. Marilou Peralta
Collecting Officer & Head,
Cashier and Records Unit
15 minutes
Order of Payment
Filing Fee:
P600.00
PD 1856 :
P10.00
DST :
P15.00
4
Client gets queue number
from Officer of the Day for
Records Unit transaction(s)
Receives the application
and records the proof
payment (OR No.)
10 minutes
Official Receipt &
DP Application and attached documents
None
Client presents the Official
Receipt and submit the
PTO Application to records
Section
Mr. Arnel Lopez
Ms. Liza Pido
Records Staffs
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
5
Assigns Document
Tracking Number to the
permit application and
prints the Routing slip
Mr. Redentor Gutierez
Records Staff
3 hours
PO Application and Pre-Evaluation Report
None
6
Forwards PTO
Application to Clearance
and Permitting Division
(CPD)
Ms. Mary Kris Alejo
Asst. Head, Records Unit
2 hours
PO Application and Pre-Evaluation Report
None
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
7
Receives and encodes
the PTO Application to
the CPD logbook
Ms. Duanalyn Boqueron
CPD Secretary
1 hour
PO Application and Pre-Evaluation Report
None
8
Routes the PTO
Application to the Chief
of Air Water Section
(AWS)
Engr. Wilfredo Rafanan
Chief, Clerance & Permitting
Division
3 hours
PO Application and Pre-Evaluation Report
None
9
Receives and encodes
the PTO Application to
AWS logbook
Ms. Marieta Tilag
AWPS Staff
1 hour
PO Application and Pre-Evaluation Report
None
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
10
Routes the PTO
Application to the Head
of Air Unit
Engr. Henry P. Soriano
Chief, Air & Water Permitting
Section
2 hours
PO Application and Pre-Evaluation Report
None
11
Routes the PTO
Application to the
evaluators
Mary Jane Morales
Head, Air Unit
1 hour
PO Application and Pre-Evaluation Report
None
12
Substantive evaluation of the application. If found in order:
14 days
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees,
None
The Evaluation Report together with drafted permit is prepared. If found deficient: The Evaluation Report citing the deficiencies of the application together with the letter returning the application with directive to complete the requirements within the prescribe time is prepared or to be called to Technical Conference. Recording of application through internal databases & DOTX.
Fortunato B. Tabalanza Jr.
Ms. Marianne M. Gonzales
Zeth Revric C. Chua
Evaluators
and drafted Permit or Letter Returning of Application or drafted Notice of Technical
Conference with Disposition.
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
13
Reviews evaluation of the evaluator to the permit application, reports and recommendations.
Mary Jane Morales
Unit Head, Air
1 day
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees, and drafted Permit or Letter Returning of Application or drafted Notice of Technical
Conference with Disposition.
None
14
Rechecks substantive of the permit application, reports and recommendations concurred by the Unit-Head Air and route back to the evaluator to finalized.
Prepares Finalized “Permit to Operate” or “Letter of Return Application” or “Notice of Technical Conference”. and routes the PTO to the Head of Air Unit.
Engr. Henry P. Soriano
Chief, Air & Water Permitting
Section
Fortunato B. Tabalanza Jr.
Marianne M. Gonzales
Zeth Revric C. Chua
Evaluators
1 day
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees, and drafted Permit or Letter Returning of Application or drafted Notice of Technical
Conference with Disposition.
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees, and finalized Permit to Operate or Letter Returning
of Application or drafted Notice of Technical Conference with Disposition.
None
None
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
16
Further reviews the documents and affixes initial with the recommended action of the application.
Mary Jane Morales
Head, Air Unit
1 day
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees, and finalized Permit to Operate or Letter Returning
of Application or drafted Notice of Technical Conference with Disposition.
None
17
Further reviews the documents correctness & recommends action on the application. If approved application the
documents are forwarded to the C,CPD for issuance of Permit to Operate.
If deficient application, a letter relative to the matter is issued to the applicant by RD.
Engr. Henry P. Soriano
Chief, Air & Water Permitting
Section
1 day
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees, and finalized Permit to Operate or Letter Returning
of Application or drafted Notice of Technical Conference with Disposition.
None
18
Records outgoing processed PO application forwarded by Chief, AWS on logbook and DOTX and then routes to C,CPD.
Ms. Marieta Tilag
AWPS Staff
1 day
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees, and finalized Permit to Operate or Letter Returning
of Application or drafted Notice of Technical Conference with Disposition.
None
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
19
Reviews the Permit to
Operate and affixes
signature on the Permit
if no correction was
noted. Routes the PTO to
the Office of the
Regional Director for
approval.
Engr. Wilfredo Rafanan
Chief, Clearance &
Permitting Division
2 days
PO Application, Pre-Evaluation Report, Final Evaluation Report, Assessment of Fees,
and finalized Permit to Operate or Letter Returning of Application or drafted Notice of Technical
Conference with Disposition.
None
20
Encodes PTO on CPD
logbook and forwards
document to the Office
of the Regional Director
(ORD)
Ms. Duanalyn Boqueron
CPD Staff
1 day
PO Application, Pre-Evaluation Report, Final Evaluation Report, Assessment of Fees,
and finalized Permit to Operate or Letter Returning of Application or drafted Notice of Technical
Conference with Disposition.
None
21
Reviews the Permit to
Operate and affixes
initial on the PTO.
Routes PTO to the
Regional Director
Engr. Jean Borromeo
(Office of the Regional
Director)
1 day
Finalized Permit to Operate and PO Application
None
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
22
Approves and affixes
signature on the Permit
to Operate. Routes PTO
to the Records Unit
Engr. Vizminda Osorio
Regional Director
4 days
Finalized Permit to Operate and PO Application
None
23
Posts Bar Code on
Permit to Operate and
forwards PTO to
Records Unit
Ms. Cristina Deguiño
ORD Staff
1 day
Approved PO and PO Application
None
24
Sends Notice of
Approval of Permit to
Operate Application to
the client.
Ms. Mary Kris Alejo
Asst. Head, Records Section
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
25
Returns to the
Department to claim the
permit. Presents APA to
the Accounting Section
Prepares Order of
Payment
Issues Queue Number
for Cashier Payment
Ms. Susana Robosa
Accounting Staff
10 minute
Notice of Approval of Permit Application
None
26
Client pays
corresponding fee
Processes payment and
issue Official Receipt
Ms. Jasmin Valero
Collecting Officer
Ms. Marilou Peralta
15 minutes
Order of Payment
Fees
depends on
the
computed
Discharge
Fee &
Permit Fee
Collecting Officer and Head,
Records and Cashier Units
NO. CUSTOMER ACTIVITY DENR ACTION
OFFICE/ PERSON
RESPONSIBLE/LOCATIO
N
DURATION DOCUMENTARY REQUIRMENTS AMOUNT
OF FEES
(a) (b) (c) (d) (e) (f) (g)
27
Client gets Queue
Number for Records
Transaction from
Officer of the Day
Client presents the
Official Receipt
Records the proof of
payment (OR No.) and
releases the permit
Mr. Arnel Lopez
Ms. Liza Pido
Records Staffs
15 minutes
Official Receipt
Copy of Official Receipt/ Identification Card/ Authorization Letter (if not the applicant)
None
28
Client claims the PTO
Permit