Closing the Online SaleRob Swick
http://gigapan.org
Newfoundland & Labrador Rocky Harbour
Closing the Online Sale
Times Have Changed
Closing the Online Sale
Benefits of Online Booking
✓ Staffing, efficiency ✓ Customer benefits✓ Other reasons
Closing the Online Sale
“it takes the burden off of the operator to answer the question ‘do you have a room on this night?’ and lets the consumer find this out on their own... In the first year 50% of our reservations were online, and now almost 80% of the reservations are being done online.”Judy Pye, Owner, Shipwright Inn
Closing the Online Sale
No physical space Booking online anytime Client can change booking
Benefit 1: Less Staffing Time & Hassle
Closing the Online Sale
Provides consistent customer experience Customers can book anytime Don’t miss a sale Online bookers may be best customers Adds functionality to site
Benefit 2: Customer Benefits
Closing the Online Sale
GDS connection to Expedia, etc. POS and other integration Email etc. often integrated Great for groups
Benefit 3: Additional Reasons
Thank you
http://gigapan.org