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Essentials of Human Communication,
7th Edition
Joseph A. DeVito Hunter College of the City University of New York
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Chapter One:The Essentials of Human Communication
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Chapter One Goals
Use the essential elements and principles of human communication in your daily interactions
Acknowledge the role of culture in all forms of communication
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Skills
Self-presentation skills Relationship skills Interviewing skills Group interaction and leadership skills Presentation (public speaking) skills Media literacy skills
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Forms of Human Communication
Intrapersonal– Talking with one’s self to better learn and judge
self
Interpersonal– Interactions with a person with whom you have a
relationship– Learn and reveal about others and self
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Forms of Communication cont…
Interviewing– Communication that proceeds by question and
answer– A method of self-learning, gaining counsel, and
achieving goals Small group/team
– Working with others to solve problems, develop new ideas, and share knowledge and experiences
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Forms of Communication cont…
Public– In public settings, people inform and persuade
one another to act, buy, or think. Computer mediated
– Communication that takes place through some kind of computer
– Examples: e-mail, instant messaging, and social networking sites
– Asynchronous
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Forms of Communication cont…
Mass communication – Communication from one source to many
receivers– Includes magazines, newspapers, radio, and
television
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The more you communicate, the better your communication will be.
When two people are in a close relationship, neither person should have to communicate needs and wants explicitly; the other person should know what these are.
Myths About Human Communication
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Interpersonal or group conflict is a reliable sign that the relationship or group is in trouble.
Like good communicators, leaders are born, not made.
Fear of speaking in public is detrimental and must be eliminated.
Myths About Human Communication cont…
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Linear model In early models (representations) or theories,
the communication process was thought to be linear– Speaker spoke and listener listened
Communication Models and Concepts
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Sources-Receivers
Transactional model– Each person
involved is both a source and a receiver
Encoding–decoding
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How would you revise this model to depict small group interaction or public speaking?
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Messages
Feedforward Messages– The information you provide before sending
your primary messages– Phatic communication or __________
Feedback Messages– Self-feedback v. feedback from others
Metamessages– Communication about communication
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Communication Context
Physical Cultural Social-psychological Temporal (time)
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Channel
Face-to-Face Communication Computer-Mediated Communication
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Noise
Physical Physiological Psychological Semantic Signal-to-Noise Ratio
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For every communication act, there is some consequence.
Cognitive Affective Psychomotor
Effects
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Your knowledge and understanding of how communication works
Your ability to use communication effectively
Communication Competence
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The Competent Communicator…
Thinks critically and mindfully Recognizes the role of power Is culturally sensitive Is ethical Is an effective listener
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Principles of Communication
Adjustment Ambiguous Involves content and
relationships Has a power dimension
Punctuated Purposeful Inevitable, irreversible,
and unrepeatable
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Culture and Human Communication
Culture consists of the beliefs, ways of behaving, and artifacts of a group.
Gender and changing gender roles
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The Importance of Culture
1. Demographic changes
2. Increased sensitivity to cultural differences
3. Economic interdependency
4. Advances in communication technology
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Dimensions of Culture
Uncertainty avoidance Masculinity-femininity Power distance Individualism-collectivism High and low context
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Ethnic Identity and Ethnocentrism
On a scale from
1 = strongly disagree to
5 = strongly agree
Indicate how true the following statements are about you
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I am increasing my involvement in activities with my ethnic group.
I involve myself in causes that will help members of my ethnic group.
It feels natural being part of my ethnic group. I have spent time trying to find out more
about my own ethnic group. I am happy to be a member of my ethnic
group. I have a strong sense of belonging to my
ethnic group. I often talk to other members of my group to
learn more about my ethnic culture.