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AJAY DEWANGAN
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CQI is an analytical decision making tool which allowsyou to see when a process is working predictably andwhen it is not
Variation is present in any process, deciding when the
variation is natural and when it needs correction is thekey to quality control
The foundation for CQI was laid by Dr. Walter Shewart
working in the Bell Telephone Laboratories in the1920s conducting research on methods to improvequality and lower costs
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QCI is an effective quality technique, which provides
a framework for developing, testing and
implementing changes leading to improvement CQI based on
Customer satisfaction
Scientific approach
Team approach
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CQI's scientific approach are a number ofelements including data analysis, systemsthinking, benchmarking, and variation
The importance ofdatato CQI is to provide a
sound basis for decisions Systems thinkingmeans that even while
analyzing separate parts of a process, therelationships among them are still kept in mind
It also means that the system's processes areconsidered more likely to be the cause ofproblems than are individuals
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The main features of the CQI team approach are
support from management, worker involvement, and
the removal of artificial work boundaries The result of boundary removal is that people from
different departments might be on the same team, as
might people at different levels in the organization's
structure
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PDSA CYCLE
Check Sheet
Cause-and-Effect Diagram
House of Quality Flow Chart
Pareto Chart
Control Charts
Brainstorming
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PDSA stands forPlan - Do - Study - Act
It is also known as the Shewhart cycle , Deming cycle
(orC for Check if you prefer to call it a PDCA cycle)
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ACT
We integrate the lessons
learned from our check or
Study. We adjust our
methods. We identify
what more we need to
learn.
PLAN
We identify our purpose
and goals. We formulate
our theory. We define
how we will measure
success. We plan our
activities.
DO
We execute our plan,
undertaking the activities,
itroducing the
interventions, applying our
best knowledge to the
pursuit of our desired
purpose and goals.
STUDY
We monitor the outcomes,
testing the theory of our
plan. We study the results
for signs of progress and
success or unexpectedoutcomes. We look for
lessons learned or
problems solved.
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INPUTS PROCESSES OUTPUTS CUSTOMERS
EXTERNAL
INTERNAL
MEASURES OF PERFORMANCE
TIME; QUANTITY, QUALITY (Accuracy/ Fir for Use); COST; MANNER OF PERFORMANCE
Products
&
Services
Critical ProcessNecessary to
Produce the
Outputs
METHODS
ENVIRONMENT
PERSON
POWER
FACILITIES
&
EQUIPMENT
SUPPLIES
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. CONTINUOUSIMPROVEMENT
CUSTOMER
FOCUS
HIGH
EXPECT
ATIONS
INVOLVEM
ENT
ASSESSME
NT&
FEEDBACK
SHARED VALUES AND GOALS
TRUST
MANAGEMENT BY FACT
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Customer satisfaction Patient safety
Continuous process flow
Better documentation Promote team work
Reduce total cost
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