Introduction

Our Creative Problem Solving Training presents a structured methodology for understanding the nature of creative thinking and approaching problems or challenges in a way that helps managers and employees redefine problems, see available opportunities, come up with new innovative or creative solutions, and then to take the appropriate actions to the very best interest of the organizations or its employees. Participants will learn a wide range of practical tools and techniques to understand problems thoroughly, generate new ideas, communicate effectively, compare, evaluate options and then effectively implement strategic solutions.

Major Learning Outcomes

Analyzing Problems and Understanding their Root Causes.

Setting a Clear Focus for Problem Solving and Decision Making

Understand the Role of Creativity, Inventions and Innovations in problem solving and decision making.

The Design or Creative Thinking Framework Critical and Ethical Questioning Decision-Making Process & Maxims Personality Types and Decision Making

Techniques and tools for Creative Problem Solving and Quality Decision Making such as:

Brainstorming Techniques, Cause and Effect Analysis, Pest/Pestle Analysis, Porter’s five forces, SWOT Analysis, Five Whys analysis, FMEA, CATWOE Analysis, Alex Osborn Divergent and Convergent

thinking Approaches etc. Goal Planning and Planner Template Tools Case Studies, Discussion Forums and Group

Presentations.

Who Should Attend

The course is suitable for all levels of employees and can be tailored according to roles, functions within your organization. It is critically needed for employees in strategic and leadership roles such as; CEOs, Directors, General Managers, Senior Managers, Managers, Supervisors, Team Leaders, Specialist and Entrepreneurs etc.

2 Days Corporate Workshop

Creative Problem Solving

& Decision Making Skills

Contact Center Support

Professionals www.ccsponline.net + (234) 8099451919

TRAINING PROGRAM

Organizational Benefits

Improved Employee Performance & Loyalty Business Growth and Increased profitability Customer Satisfaction and Loyalty

Related Competencies Strategic Thinking & Leadership

Complex Problem Solving

Communication skills

Program Deliverables

Video Learning Tools

Training Materials

Case Studies

Practice Tools

Certificate of Participation

Complaints Handling

Conflict Resolution

Delivery Methodology

This training program is delivered in a hybrid of an instructor lead 2 day’s corporate workshop commencing 9:00am to 5:00pm.

Our training sessions are beefed up with;

Discussions to provide open communication

among the trainees and with the trainer.

Video sessions and Case studies to provide

trainees with a chance to analyze and

discuss real workplace issues

Group discussions forums, Class

presentations, Video sessions and Role Play

and Practice exercises take place throughout

the workshop to ensure a blended learning

approach.

We also adopt a positive energy approach of

having fun while learning to keep boredom

out of our sessions.

Our Faculty

Our hand-picked principal coaches are a

team of highly skilled, service oriented

professionals intent on maximizing your

people's capability. Through skills practice,

practical learn-by-doing methodology,

individual coaching, and personal review,

they ensure that each delegate will be

stretched to their full potential and will

implement what they have learnt.

Our Recent Customers