Dave Rippon, Head of Organisational Development
Bridging the Gap
Context• “Excellent” council• Improve outcomes• £100m efficiencies (£180m)
Challenge• Avoid a sense of crisis
• Achieve more with less
Bridging the Gap
8,500 people - £180m = 5,500 people
5,500 x 1.25 x 1.25 x 1.2 = 10,312
(people) (process) (activity)
People
• Engagement (upper quartile): +18%
• Square pegs in square holes: +19%-48%
• Focus (leadership): 5%?
• Creativity (culture): 5%?
Approach
• Engage & empower the workforce
• Collaborative leadership
• Greater customer focus
• Find hidden talent and deploy it better
• Avoid mass redundancies
Engagement
• Authentic/empowering leadership
• Honestly share our reality
• Clear vision and values
• Focus on the individual
• Focus on strengths/opportunities
We don’t employ robots!
Recruiting to personal strengths
More resistant to change
Less resistant to change
Cognitive Ability
Personality
Values
Beliefs
Skills
Knowledge
Experience
Assessing & matching
• On-line tool (personality and ability)
• Employee portal (qualifications and experience)
• Automated job-matching (square pegs in square holes)
Managing transition – SWITCH Team
• Resource temporary roles/projects
• Support/coaching/development
• Prioritised to permanent roles
Results: Internal Jobs Market
Rating Excellent Good Satisfactory Poor
Job Fit 14% 48% 35% 3%
Competence 17% 55% 28% 0%
Attitude 20% 53% 27% 0%
Team Impact
14% 62% 24% 0%
Results: SWITCH
Rating Excellent Good Satisfactory Poor
Job Fit 63% 25% 13% 0%
Competence 60% 30% 10% 0%
Attitude 74% 14% 12% 0%
Team Impact
60% 27% 12% 1%
Organisational Results
• Implemented new operating model
• Closed 20 buildings, relocated 3,300 employees, 1,500 working flexibly
• £100m savings
• Workforce down from 8,400 to 6,300
• No redundancies
Organisational Results
• Customer satisfaction up
• Protected front-line
• High levels of trust/motivation:• 98% believe it’s important to improve services to
customers• 75% believe the council has high integrity - 14%
neutral• 72% trust senior managers – 13% neutral (CIPD:
35% - lower in public sector) • 98% of managers believe it’s worth the effort
We don’t employ robots!
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