@22014 Noctober Value Partners, LLC All Righs Reserved
Dealing with Disruptionthrough Customer-centricity
Del RossDecember, 2014
Frogs have it pretty good…
@22014 Noctober Value Partners, LLC All Righs Reserved
Umm…@22014 Noctober Value Partners, LLC All Righs Reserved
Hotels
Online Travel
Agencies@22014 Noctober Value Partners, LLC All Righs Reserved
@22014 Noctober Value Partners, LLC All Righs Reserved
We understood the Customer
…but not as well as we thought
@22014 Noctober Value Partners, LLC All Righs Reserved
This strategy failed.
So what is the right one?
You are going to be disrupted.
Disrupt yourself.
Thank you.
@delross