Improving user experience in approval processes
Keeping simple things simple
Avelon SAP Innovation forum 2015
User experience 2 Avelon SAP Innovation forum 2015
No bottlenecks 3 Avelon SAP Innovation forum 2015
4
Transparency Avelon SAP Innovation forum 2015
Demo travel expense approval process
1 2 3
Fill out expense form and add attachments of receipts
Review and approve expense form.
Reimburse expense
Employee
Manager 6 Avelon SAP Innovation forum 2015
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Wrap-up
8
• Unleashed power present in your current SAP infrastructure
• Most of the technical components & licenses you need are already present
• Start using it!
15 year anniversary!
Avelon SAP Innovation forum 2015
Questions
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Appendix
Additional information
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Agenda
1
3
2
3
2
4
5
Introduction Avelon
Introduction SAP Fiori
Examples
Demo
Our approach
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Who we are, what we offer
• Experienced – Founded in 2000 focusing on business processes
– > 350 workflow/BPM projects completed successfully
– Highly experienced consultants
– Delivering SAP training @ SAP
• Focused – Specialized in SAP workflow and related technologies like:
• SAP Invoice Management (SIM)
• Scanning & OCR
• SAP Fiori
• SAP Master Data Governance
• Active – Active member of VNSG community
– Partnerships with SAP & Open Text
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Intro – Transactions versus Processes
• SAP delivers Transactions
– Modules and Transactions in several areas & systems like FI, MM, SD, PP, HR, CRM & SRM
– Pull principle: User searches his/her activities to perform
• Avelon provides Processes
– integration and optimization of processes on SAP applications
– Push principle: User receives tasks in his/her inbox to take action on
– Ready to run packaged solutions:
• Digital invoice processing / SAP Invoice Management
• PO/PRQ approval workflow
• Travel expense approval…
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Agenda
1
3
2
3
2
4
5
Introduction Avelon
Introduction SAP Fiori
Examples
Demo
Our approach
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Consumer user experience is the new
standard for enterprise applications
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…but most users still experience
SAP through SAP GUI.
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Mission SAP
Provide immediate impact by renewing the user experience of
the most broadly and frequently used SAP software functions
that can be accessed from mobile and desktop devices
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Introducing SAP Fiori
A collection of apps with a simple and easy to use experience for broadly and
frequently used SAP software functions that work seamlessly across devices –
desktop, tablet and smartphone.
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Unified UX Direction for All SAP Software All applications & UI technologies to converge to the SAP Fiori UX
SAP HANA Platform/any Database
Applications Analytics
SAP Fiori User Experience
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SAP Fiori – Architecture Application Types
20
Transactional (AT1)
Insight to Action
Visual overview over a complex topic for
monitoring or tracking purposes
Search and Explore
View on essential information about an object
and contextual navigation between related
objects
Analytical incl. Smart Business
(AT2)
Fact Sheet & Contextual
Navigation (AT3)
Task-based Access
Access to tasks like approve, change,
create or entire processes with guided
navigation
Runs on any
DB and HANA Runs on HANA
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Agenda
1
3
2
3
2
4
5
Introduction Avelon
Introduction SAP Fiori
Examples
Demo
Our approach
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SAP Fiori Apps per Shipment
22
25 52
83
91
1 May 2013
2 Nov 2013
3 Feb 2014
4 May 2014
60
83
93
Analytical
Fact Sheet
Transactional
5 July 2014
84
90
151
6 Oct 2014
116
95
172
156
108
220
Shipment Cumulated # Apps
1 25
2 226
3 236
4 325
5 383
6 484
Avelon SAP Innovation forum 2015
SAP Fiori Examples transactional apps
Employee
Requests
My Leave Requests
My Timesheet
My Travel expenses
My Shopping Cart
Track Shopping Cart
Manager Insight
My Spend
Approvals
Approve Requests
Approve Leave Requests
Approve Timesheets
Approve Travel Requests
Approve Travel Expenses
Approve Shopping Carts
Approve Purchase Orders
Approve Purchase Contracts
Approve Requisitions
Approve invoices (custom app)
Purchasing Agent Purchasing
Track Purchase Orders
Order from Requisitions
Insights
My Paystub
My Benefits
Sales Rep
Sales Insight
Check Price and Availability
Track Sales Orders
Track Shipments
Track Invoices
Sales Transactions
Create Sales Orders
Change Sales Orders
SAP
Fiori
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PO approval
Before After
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Invoice approval
Before After
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Agenda
1
3
2
3
2
4
5
Introduction Avelon
Introduction SAP Fiori
Examples
Demo
Our approach
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Demo 28 Avelon SAP Innovation forum 2015
Demo scenario’s
• Create travel expenses report
• Approve travel expenses
• Approve PO’s
• Approve invoices
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Agenda
1
3
2
3
2
4
5
Introduction Avelon
Introduction SAP Fiori
Examples
Demo
Our approach
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Our approach
• Use SAP Workflow for process coordination
• Use SAP Workflow possibilities to report on status, workload & lead times
• Use SAP Fiori as frontend for business users
• Agile implementation based on available SAP Fiori apps
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Learn more
Avelon & SAP Fiori: www.avelon.nl/fiori
Experience SAP Fiori: http://experience.sap.com/fiori
https://experience.sap.com/news/user-experience-information-package-strategy-
innovations-and-services/
See it in action: https://demo-fioritrial.dispatcher.hana.ondemand.com/
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