When something becomes scarce, it becomes valuable
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The Future of Customer Relationships? !
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DIGITAL!
Digital First !
Online AND Offline
The end of reactive customer service
Towards a world without customer complaints
A scary evolution
Associated Press is automating journalism
Do we still need humans in a customer relationship?
The consequence of the digital transformation?
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The HUMAN TRANSFORMATION
The Future of Customer Relationships?
Humans have become digital, now it is time for digital to become human
www.stevenvanbelleghem.com @StevenVbe
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