Transcript
Page 1: Effective Communication Skiil

Communication SkillsGroup No-1

(AspNet)

Communication Skills

Our ability to communicate and the different forms our communication takes are very often taken for granted

The communication process is fundamental for human survival It is essential to the development of the individual to the formation and continued existence of groups and to the interrelations among

Groups

Concept and Objective of Communication

Communication is as old as human history many indicators prove that effective communication is the main factor enhancing civilization through history This is why communication is considered multi-culture phenomena AncientndashGreeks Ancientndash Egyptians AncientndashChinese Arabs Europeans and Americans have got their impact on communication

The Question here is What is Communication

Berelson and Steiner define communication as the transmission of information ideas emotions skills through the use of symbols words pictures figures and graph

Rogers says ldquoCommunication is the process

of transmitting ideas information and attitudes from the source to a receiver for the purpose of influencing with intentrdquo

As shown in Figure below we have a sender who produces a message to receivers Depending on the previous definitions we can conclude that communication is a process used to timely and properly exchange information between a sender and a receiver to achieve a desired goal

Communication Components

Receiver Sender

Three are four facets in all types of communication

1048708Sender1048708Receiver1048708Information1048708Behavior

Four facets of communication

In any communication

The Senderis the person trying to communicate a message

The Receiveris the person at whom the message is directed

A message is sent to convey information Information is meant to change behavior

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 2: Effective Communication Skiil

Our ability to communicate and the different forms our communication takes are very often taken for granted

The communication process is fundamental for human survival It is essential to the development of the individual to the formation and continued existence of groups and to the interrelations among

Groups

Concept and Objective of Communication

Communication is as old as human history many indicators prove that effective communication is the main factor enhancing civilization through history This is why communication is considered multi-culture phenomena AncientndashGreeks Ancientndash Egyptians AncientndashChinese Arabs Europeans and Americans have got their impact on communication

The Question here is What is Communication

Berelson and Steiner define communication as the transmission of information ideas emotions skills through the use of symbols words pictures figures and graph

Rogers says ldquoCommunication is the process

of transmitting ideas information and attitudes from the source to a receiver for the purpose of influencing with intentrdquo

As shown in Figure below we have a sender who produces a message to receivers Depending on the previous definitions we can conclude that communication is a process used to timely and properly exchange information between a sender and a receiver to achieve a desired goal

Communication Components

Receiver Sender

Three are four facets in all types of communication

1048708Sender1048708Receiver1048708Information1048708Behavior

Four facets of communication

In any communication

The Senderis the person trying to communicate a message

The Receiveris the person at whom the message is directed

A message is sent to convey information Information is meant to change behavior

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 3: Effective Communication Skiil

Communication is as old as human history many indicators prove that effective communication is the main factor enhancing civilization through history This is why communication is considered multi-culture phenomena AncientndashGreeks Ancientndash Egyptians AncientndashChinese Arabs Europeans and Americans have got their impact on communication

The Question here is What is Communication

Berelson and Steiner define communication as the transmission of information ideas emotions skills through the use of symbols words pictures figures and graph

Rogers says ldquoCommunication is the process

of transmitting ideas information and attitudes from the source to a receiver for the purpose of influencing with intentrdquo

As shown in Figure below we have a sender who produces a message to receivers Depending on the previous definitions we can conclude that communication is a process used to timely and properly exchange information between a sender and a receiver to achieve a desired goal

Communication Components

Receiver Sender

Three are four facets in all types of communication

1048708Sender1048708Receiver1048708Information1048708Behavior

Four facets of communication

In any communication

The Senderis the person trying to communicate a message

The Receiveris the person at whom the message is directed

A message is sent to convey information Information is meant to change behavior

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 4: Effective Communication Skiil

The Question here is What is Communication

Berelson and Steiner define communication as the transmission of information ideas emotions skills through the use of symbols words pictures figures and graph

Rogers says ldquoCommunication is the process

of transmitting ideas information and attitudes from the source to a receiver for the purpose of influencing with intentrdquo

As shown in Figure below we have a sender who produces a message to receivers Depending on the previous definitions we can conclude that communication is a process used to timely and properly exchange information between a sender and a receiver to achieve a desired goal

Communication Components

Receiver Sender

Three are four facets in all types of communication

1048708Sender1048708Receiver1048708Information1048708Behavior

Four facets of communication

In any communication

The Senderis the person trying to communicate a message

The Receiveris the person at whom the message is directed

A message is sent to convey information Information is meant to change behavior

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 5: Effective Communication Skiil

As shown in Figure below we have a sender who produces a message to receivers Depending on the previous definitions we can conclude that communication is a process used to timely and properly exchange information between a sender and a receiver to achieve a desired goal

Communication Components

Receiver Sender

Three are four facets in all types of communication

1048708Sender1048708Receiver1048708Information1048708Behavior

Four facets of communication

In any communication

The Senderis the person trying to communicate a message

The Receiveris the person at whom the message is directed

A message is sent to convey information Information is meant to change behavior

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 6: Effective Communication Skiil

Three are four facets in all types of communication

1048708Sender1048708Receiver1048708Information1048708Behavior

Four facets of communication

In any communication

The Senderis the person trying to communicate a message

The Receiveris the person at whom the message is directed

A message is sent to convey information Information is meant to change behavior

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 7: Effective Communication Skiil

In any communication

The Senderis the person trying to communicate a message

The Receiveris the person at whom the message is directed

A message is sent to convey information Information is meant to change behavior

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 8: Effective Communication Skiil

We communicate to Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Maintain self-expression and our culture

Why we communicate

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 9: Effective Communication Skiil

We communicate and build interpersonal relationships through Speech Writing Listening Non-verbal language Music art and crafts

How we communicate

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 10: Effective Communication Skiil

A) Process It suggests that the components of

interaction are dynamic In nature

They cannot be regarded as unchanging elements in time And space This simply means that no single aspect of Communication can be meaningfully understood apart from The other elements

Factors in the Definition

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 11: Effective Communication Skiil

Interaction

It is the process of linking between senders and receivers Of the message

The process specifies interaction or linkages Between or among countless factors so that the changes in any set of forces affect the operation of all other processes to produce a total effect

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 12: Effective Communication Skiil

The concept of interaction is central to an understanding of the concept of process in communication

Communication is an attempt to bridgethe gap between two individuals through producing and receiving messages which have meanin for both

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 13: Effective Communication Skiil

Social Context

Human communication is to a great extent influenced by the social context in which

it occurs

The context or the situation that consists of a set of

rules which govern the origin flow and effect of the messages

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 14: Effective Communication Skiil

Verbal communication

which includes Oral communication such as talking to oneself

dialogue discussion between two people telephone calls

Visual communication such as maps

graphic traffic signals advertisement hellipetc

Types of Communication

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 15: Effective Communication Skiil

Written communication such as memos letters reports papers

Electronic which iscommunication facilitated by an interface with a computer modem telephone fax Emailhellipetc

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 16: Effective Communication Skiil

Intrapersonal Communication

It is a communication transaction that takes place within the individual this is the silent talking all of us do to ourselves such as thinking remembering dreaming and deciding Intrapersonal communication is made possible because man become object to himself

Non-verbal communication

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 17: Effective Communication Skiil

Interpersonal Communication

It is the process of face-to-face interaction between sender and receiver such as group meetings interviews conversations among individuals It has the advantage of a two-way communication with immediate feedback

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 18: Effective Communication Skiil

Interpersonal communication is very effective in influencing attitudes and behaviour Hazarded focused in its characteristics in that field

Personal contacts are casual difficult to avoid People are likely to put their trust in the

judgment and view point of persons whom they know like and respect

Personal communication influence people through what is said and by personal control in which the source is as important as the content itself

Characteristics of interpersonal communication

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 19: Effective Communication Skiil

There is a great flexibility in the content of interpersonal communication If the communication meets resistance from the receivers he can change the line to meet their reaction

In face-to-face communication a person can ask questions help direct the communication and make some control over it

In face-to-face situation there is a chance for quick exchange of information Two-way communication that gives a chance for immediate feedback to evaluate the effect of the signs one puts out to correct to explain and to answer objections

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 20: Effective Communication Skiil

It is a fundamental human interaction where

speech alone is unable to deal with it It is communication that can occur without words at all

The sender has at least four main sets of physical non ndash verbal cues

face eyes body and voice

Body Language

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 21: Effective Communication Skiil

Nonverbal communication known as ldquobody languagerdquo sends strong positive and negative signals This is how much it influences any message

Words 8 Tone of voice 34 Non-verbal cues 58 Message 100

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 22: Effective Communication Skiil

1048708Face 1048708Figure 1048708Focus 1048708Tone 1048708Time

Each of these is described in the following slideshellip

Body language includeshellip

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 23: Effective Communication Skiil

Face includes

1048708Your expressions 1048708Your smile or lack thereof 1048708Tilt of the head eg if your head is tilted

to one side it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are frowning

Body language -face

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 24: Effective Communication Skiil

Figure includes

1048708Your posture 1048708Your demeanor and gestures 1048708Your clothes and accessories such as

jewelry

What message are you sending if you are dressed casually at an important meeting

Body language -figure

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 25: Effective Communication Skiil

Focusis your eye contact with others

1048708The perception of eye contact differs by culture For most Americanshellip

1048708Staring makes other people uncomfortable 1048708Lack of eye contact can make you appear weak or not

trustworthy 1048708Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you

Body language -focus

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 26: Effective Communication Skiil

Toneis a factor of your voice

1048708Pitch is the highness or lowness of voice 1048708Volume is how loud your voice is 1048708Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Body language -tone

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 27: Effective Communication Skiil

Timefocuses on how you use time It is also called chronemics

1048708Pace is how quickly you speak 1048708Response is how quickly you move 1048708Punctuality is your timeliness

Body language -time

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 28: Effective Communication Skiil

The face includes frowning smiling and grimacing

The eyes can signal by direction of gaze

The body offers posture positions of arms and legs and distancing

d) Voice includes tone and speech rhythm

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 29: Effective Communication Skiil

The receiver has five primary senses vision hearing touch taste and smell There are five functional categories of non- verbal communication

Emblems movements that are substituted for words

Illustratorrsquos movements that accompany

speech and accent

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 30: Effective Communication Skiil

Regulators movements that maintain or signal a change in speaking and listening roles

Adaptors movements related to

individual need or emotional state Effect particularly the facial expressions

showing emotions

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 31: Effective Communication Skiil

There are some common barriers exist against effective communication Communication is straightforward But it becomes complex and difficult when barriers are there Here are some types of barriers that negatively affect to effective communications

Obstacles of Communication

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 32: Effective Communication Skiil

Language Barriers ndash

This is one of the most common barriers that can be found

Many Communication issues can be occurred because of the language and vocabulary differences

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 33: Effective Communication Skiil

If the sender and the receiver cannot understand the languages of each others the communication will not give the intended effect

Use of unclear and inappropriate words also can make confusions and misunderstandings during a particular communication process

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 34: Effective Communication Skiil

Cultural Barriers ndash There are many communication issues

comes through cultural differences

Age differences gender differences economic positions political beliefs and cultural backgrounds are

some of them

Effective communication between people of different cultures is really difficult

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 35: Effective Communication Skiil

Age differences

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 36: Effective Communication Skiil

gender differences

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 37: Effective Communication Skiil

Same word can make different meaning to people who have cultural differences

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 38: Effective Communication Skiil

Organization Barriers ndash

Most of the communication barriers exist in workplaces can be included into this category

Poor organization structures some rules and regulations poor employee relationships physical separations

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 39: Effective Communication Skiil

(Continue)

outdated equipments and noisy environment can badly affect to communication processes within the organization

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 40: Effective Communication Skiil

Personal barriers ndash

Individual discomfort and perceptions can also make negative impact on effective communication

If people are not in the same level in terms of their perceptions knowledge and attitudes s

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 41: Effective Communication Skiil

(Continue)

the communications between them are not very much successful

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 42: Effective Communication Skiil

We need to overcome above barriers to do an effective communication Here are some things you should follow when communicating with other

You can easily overcome organization barriers through the establishment of proper communication network within the organization

How can we break these barriers

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 43: Effective Communication Skiil

Always take feedbacks It will help you to determine the effectiveness of the communication you did Try to keep eye contacts when you are talking to someone or listening to someone These will help you to resolve many communication barriers

Chanel barriers can overcome through using proper communication channels Always try to avoid intermediaries exist in the communication channel you use

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 44: Effective Communication Skiil

Importance of listening

Listening plays a vital role in communication Many barriers can be avoided through effective listening Use below tips to improve your listening capabilities

Use face-to-face communication and eye contacts Listen to ideas not just words Do not interrupt when someone speaks Ask questions to clarify unclear points of the

conversation Always give feedbacks

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 45: Effective Communication Skiil

Eliminating barriers completely is not possible But by knowing the barriers you have for effective communication you can take necessary actions to avoid them or lower them

This is all about communication May be these topics will be helpful to you to improve your communication

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
Page 46: Effective Communication Skiil

Thank You To All

GROUP NO1

ASPNET

  • Communication Skills
  • Concept and Objective of Communication
  • Slide 3
  • Slide 4
  • Communication Components
  • Four facets of communication
  • Slide 7
  • Why we communicate
  • How we communicate
  • Factors in the Definition
  • Slide 11
  • Slide 12
  • Slide 13
  • Types of Communication
  • Slide 15
  • Non-verbal communication
  • Slide 17
  • Characteristics of interpersonal communication
  • Slide 19
  • Body Language
  • Slide 21
  • Body language includeshellip
  • Body language -face
  • Body language -figure
  • Body language -focus
  • Body language -tone
  • Body language -time
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • How can we break these barriers
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46