FlexSet-IP 280SInstallation, Administration
and Hardware ReferenceManual
Release 1.0
Document Edition 1.0
© Copyright by TADIRAN TELECOM (TTL) L.P., 2012.All rights reserved worldwide.
The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.
The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM (TTL) L.P.'s (herein referred to as the "Manufacturer") rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.
Aeonix FlexSet-IP 280S Install
Table of Contents
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About this Manual ........................................................................................... 1Document Description .............................................................................. 1Related Documentation............................................................................ 3Special Symbols Used in this Manual ...................................................... 4
About the FlexSet-IP 280S.............................................................................. 5General Information.................................................................................. 5Features ................................................................................................... 5Operating Requirements .......................................................................... 8
Phone Installation and Configuration .............................................................. 9Unpacking the Phone ............................................................................... 9Installing the Phone.................................................................................. 9Powering the Phone ............................................................................... 10Registering the Phone in Aeonix ............................................................ 10 Registering the Parameters in the Phone ............................................. 10Completing the Registration ................................................................... 12
Phone Hardware Description ........................................................................ 15Overview ................................................................................................ 15Unpacking and Assembling the Phone .................................................. 15Connecting the Network (LAN / PC)....................................................... 20Positioning and Mounting the Phone...................................................... 25
Supplying Power to the Phone...................................................................... 37
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Power over Ethernet “IEEE 802.3AF” – Type A & B .............................. 37Local Power Adaptor Option – Type C................................................... 40Tips - Which Type is the Best?............................................................... 42Connecting the AC Wall Power adaptor (TPS – Type C)....................... 43Checking the Phone Connectivity .......................................................... 44
Aeonix Registration ....................................................................................... 45Overview ................................................................................................ 45Defining a FlexSet-IP 280S Phone in Aeonix......................................... 45
Configuring the Phone via its Keypad ........................................................... 47SysDef Menu.......................................................................................... 47Setting IP Parameters for the FlexSet-IP 280S...................................... 52Disabling the Zip Tone Option................................................................ 54
Configuring the Phone via its Web Page....................................................... 55Browsing to the Phone Web Page ......................................................... 56Configuring FlexSet-IP 280S Network Parameters via the Web ............ 58Upgrading the FlexSet-IP 280S Software Version ................................. 59Viewing FlexSet-IP 280S Statistics via the Web .................................... 59Resetting the FlexSet-IP 280S via the Web ........................................... 59
Customizing the Phone ................................................................................. 61Printing DESI Labels .............................................................................. 61Inserting the Telephone Number............................................................ 63
Diagnostics and Troubleshooting .................................................................. 65Basic Problems with the Phone.............................................................. 65Failure Messages During Installation and Setup.................................... 66Failure Messages During a Call ............................................................. 68
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Upgrading the Phone Firmware Software ..................................................... 69Upgrading the Software Version ............................................................ 69Viewing the Current FlexSet-IP 280S Software Version ........................ 70
Specifications ................................................................................................ 71
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iv Aeonix FlexSet-IP 280S Installation Manual
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Document Description
The FlexSet-IP 280S Installation Manual is designed for field use by personnel who
install these telephones. This manual offers detailed information about these
telephones, including specifications, internal hardware, interface circuit operation,
and installation procedures.
This manual is relevant for FlexSet-IP 280S telephones of Version 3 and higher. (If
your phone version is lower, you can upgrade the firmware. See Upgrading the Phone
Firmware Software, page 69.
The following table provides a detailed outline of each chapter.
Chapter Topic Description
Chapter 1 About this Manual(this chapter)
To learn about this manual
Chapter 2 About the FlexSet-IP 280S
To learn about the FlexSet-IP 280S
Chapter 3 Phone Installation and Configuration
To learn how to install and configure the phone
Chapter 4 Phone Hardware Description
To learn about the hardware of the phone
Chapter 5 Supplying Power to the Phone
To learn how to power the phone
Chapter 6 Aeonix Registration To learn how to register the phone in Aeonix system and program the database
Chapter 7 Configuring the Phone via its Keypad
To learn how to configure the FlexSet-IP 280S via the phone
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Chapter 8 Configuring the Phone via its Web Page
To learn how to configure the FlexSet-IP 280S via its Web page
Chapter 9 Customizing the Phone
To learn how to customize the phone
Chapter 10 Diagnostics and Troubleshooting
To learn how to troubleshoot the phone
Chapter 11 Upgrading the Phone Firmware Software
To learn how to upgrade the software. Upgradeable firmware delivers new capabilities with each new release.
Chapter 12 Specifications To learn about the specifications of the phone
Chapter Topic Description
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Related Documentation
For further information not covered by this manual, refer to the following
documentation.
Item Subject Manual
FlexSet-IP 280S How to use FlexSet-IP 280S User Guidefor Aeonix
How to program phone buttons
Aeonix Configuration Guide for End Users
Phone description Aeonix Product Description
Aeonix Administration Aeonix Administration Manual
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Special Symbols Used in this Manual
Indicates important information demanding special attention.
Tip:
Advice that makes it easier to follow the steps of a procedure.
There is a risk of danger to life or personal injury.
There is a risk of damage to Aeonix system.
NOTES:A page that is intentionally left blank, and may be used for note-taking.
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General Information
The FlexSet-IP 280S is an IP telephone that supports Media Gateway Control Protocol
(MGCP). The FlexSet-IP 280S combines the ability to communicate with the IP world
with the solid dependability and high level of functionality available from the Aeonix
system. The phone can be used in a typical office environment to connect to the system
via the IP environment from an external location, enabling telecommuting without
losing the benefits of Aeonix’s rich features.
Figure 1 depicts the front view of the FlexSet-IP 280S. Table 1 displays a list of the
phone features.
................................................................................................................
Features
The FlexSet-IP 280S phone includes the following features:
26 programmable keys with removable faceplate
Three-line display (40 characters per line) with five soft keys for selecting
displayed option entries
Four fixed keys and four navigation keys
IEEE 802.3 10BaseT / 802.3u 100BaseTx compliant
Supports 115VAC 60Hz and 230VAC 50Hz with or without power over
Ethernet as per IEEE 802.3 AF
Supports multiple audio codecs: G.711 a-law/-law, G.729A, G.723.1T207
Desk or wall mounted
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Figure 1 FlexSet-IP 280S
Table 1 FlexSet-IP 280S Phone Features
Volume buttons
Ring andMessage waiting lamp
5 soft keys
4 fixed keys
Removable FaceplateDial pad(key pad)
Handset
Loudspeaker,voice announcer,electronic ringer
22 user programmablekeys with LED indicatorsfor dial number ortelephony features
Display panel,3 lines, 40 characters each
Navigator keys
4 programmable keys(usually programmed system-wide)
Microphone
Component Description
Dial Pad (Key Pad) Number keys used for dialing.
System Defined Keys
Four system-wide programmed keys (market dependent) for basic features: SPKR, LOOP (used as LINE key), Xfer and Hold.For details, refer to the Aeonix Configuration Guide for End Users (see Related Documentation, page 3).
Volume Control Used to adjust the volume of the ringer, speakerphone, handset.During Idle or Ringing: Ring volume is adjustedDuring Conversation: Speaker or handset volume is adjusted
Microphone Input socket for sound device used in hands free operation
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Programmable Keys (DSS)
Provides a shortcut to a string of dial commands or telephone number, by using a programmed key, known as a DSS (Direct Station Selection) key. Instead of dialing a number or dial commands, this can be done by pressing the programmed key.Dial commands that may be programmed into DSS keys include speed dialing, voice response and voice mail system access, feature activation, and other complex dialing patterns.There are 22 user programmable keys on the FlexSet-IP 280S. A red LED lights when a key is activated.DSS programmable keys are configurable via your Aeonix portal only. For details, refer to the Aeonix Configuration Guide (see Related Documentation, page 3).
Fixed Keys and
Navigator Keys and Up/down, right/left arrows used to move from one option to another on the display. Used for selecting without choosing or activating the option.
Graphic Display The display is composed of three lines: System lines (1st and 2nd lines), and function options (on 3rd line) according to FlexSet status.Function options change depending on the phone status or menu request.
Soft Keys Keys located below the graphic display, used for directly activating a function option
Ring and Message Waiting Lamp
Lamp flashes when ringing for incoming calls.Lamp flashes more rapidly to indicate a waiting message.
Hook Switch On-hook or off-hook for handset
Handset Works as typical phone handset
Handset Latch Used to catch the handset when wall mounted or for elevated (60° or higher) desktop mounts.
Loudspeaker Output sound device used in hands-free operation, paging and ringing
Component Description
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Operating Requirements
The FlexSet-IP 280S has a unique MAC address that identifies the telephone to the
Aeonix database. This MAC address must be entered into the Aeonix database.
The FlexSet-IP 280S is available in ‘A’, ‘B’, and ‘C’ hardware issues. To verify the
hardware issue check on the bottom of the IP Keyset (second character on the lower
UPC bar code), on the outside of the FlexSet-IP 280S packing box, via the keyset’s
web page, or as displayed on the SysDef menu of the keyset (Table 7 on page 49).
The phone must be connected to the LAN, connected to an external power source
(depending on system power configuration, see Supplying Power to the Phone, page 37)
and configured for the relevant IP addresses in order to begin operation, as
documented in this chapter.
The FlexSet-IP 280S is designed to operate over Ethernet LAN with a connection of
less than 100 meters to the local switch when using Category 5 UTP (unshielded
twisted pair).
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This chapter describes the process of installing and configuring a FlexSet-IP 280S
phone. It includes all of the procedures from unpacking up to the point that it can be
used.
................................................................................................................
Unpacking the Phone
1 Unpack the phone (see Unpacking and Assembling the Phone, page 15).
2 Verify that all components have been supplied.
3 Verify that none of the components are damaged.
4 If components are damaged and/or missing, contact your supplier. Otherwise
proceed to the next procedure.
................................................................................................................
Installing the Phone
1 Connect the LAN cable to the phone (see Connecting the Phone to the LAN/PC,
page 22).
2 Connect the AC power adaptor. This step is not required if power is supplied
over the LAN (see Connecting the AC Wall Power adaptor (TPS – Type C),
page 43).
3 Connect the PC port to your PC (see Connecting the Phone to the LAN/PC,
page 22).
4 Do one of the following:
Position the phone on desk (see Elevating the Phone on Your Desk (28 Degree),
page 32 and Elevating the Phone on Your Desk (60 Degree), page 34).
Mount the phone on wall (see Wall Mounting the Phone, page 26).
5 If the phone is to be connected directly to other FlexSet-IP 280S phones, use
the daisy-chaining procedure (see Daisy Chaining, page 24).
6 Connect the handset to the phone (see Installing the Handset, page 19).
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Powering the Phone
1 Do one of the following:
Connect the AC power adaptor to the power outlet (see Connecting the AC
Wall Power adaptor (TPS – Type C), page 43).
Connect the LAN cable to the LAN outlet (see Power over Ethernet “IEEE
802.3AF” – Type A & B, page 37).
2 Check the connectivity of the phone (see Checking the Phone Connectivity,
page 44).
................................................................................................................
Registering the Phone in Aeonix
Before configuring parameters on the phone itself, the phone must be defined in
Aeonix. See Aeonix Registration, page 45.
................................................................................................................
Registering the Parameters in the Phone
The phone parameters can be configured from the phone itself or from its Web page.
To configure the FlexSet-IP 280S parameters from the phone, see
Configuring the Phone via its Keypad, page 47.
To configure the FlexSet-IP 280S parameters from its web page, see
Configuring the Phone via its Web Page, page 55.
1 Do one of the following:
Configure the phone to accept a dynamic IP address.
Configure your phone to accept static IP address. For further information,
contact your system administrator.
All FlexSet-IP 280S phones are shipped with a 5VDC power supply.
The ONLY power supply that is to be used with the above referenced phones is the one
shipped with the unit. The use of any other power supply will void the warranty*
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If a parameter is defined as dynamic, the phone will attempt to contact a DHCP and/or DNS Server to retrieve the information for that parameter. Therefore, if you define a mandatory address as dynamic, ensure that the IP phone is on the same network as the relevant DHCP and/or DNS Server.
Table 2 displays the different possible address configurations.
If you receive error messages while attempting to connect, see Diagnostics and
Troubleshooting, page 65.
2 Configure the subnet mask of the phone. For further information, contact your
system administrator.
3 Configure the default router address. For further information, contact your
system administrator.
4 Configure the Call Agent address:
For phones connected to an Aeonix server in the local network, configure
the Call Agent address to the name or local IP address of the Aeonix server.
For phones connected to an Aeonix server positioned behind the NAT,
configure the Call Agent address to the global IP address of the Aeonix
server.
For phones that are connected to the organization from outside of the
firewall, enter the IP address of the Sentinel Pro.
When entering a static address, be sure to enter the exact address you receive from the
system administrator. Entering an incorrect address could cause major network
malfunctions.
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Table 2 Network Parameter Configuration Options for FlexSet-IP 280S Phones
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Completing the Registration
1 Customize the phone user settings. See Customizing the Phone, page 61.
2 Record the phone’s details on the form provided in Table 3 on page 13.
Conf Phone Subnet Mask
Default Router
Call Agent
1 Static IP Address
Static IP Address
Static IP Address Static IP Address
2 DHCP DHCP DHCP Static IP Address
3 DHCP DHCP DHCP DNS - IP AddressDHCP - Domain Name
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Table 3 Keyset Number Information Form for FlexSet-IP 280S Sets
Dial # (Alias) Default User ID MAC #
IP Address Emergency Line # (ELIN)
Record the FlexSet IP address here when a static address is used.List 0.0.0.0 when a DHCP server is used.
Enter the number that the 911 emergency point associates with the location.
: : : : : . . .
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Overview
This chapter describes in detail the hardware features of the phones and provides a
detailed description of how to unpack and install the phones.
................................................................................................................
Unpacking and Assembling the Phone
Inspect for Damage
1 Inspect the shipping carton for evidence of damage or mishandling prior to
opening.
2 Inspect all parts for damage.
3 Report any damage to the carrier immediately.
4 If it is necessary to make a damage claim to the carrier, do not move the
shipping carton until it has been examined by a representative of the carrier.
5 Dispose of empty cartons in accordance with local regulations.
Shipping Container Contents
The following items are shipped with the phone:
Main unit
Coiled Handset Cord - connects the handset (receiver) to the telephone body
with two identical RJ-9 connectors
Handset (receiver)
LAN Cord, 3 meters (Cat.No. 7244-6904110)
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AC Wall Power Adaptor (TPS):
115VAC 60Hz in, 24VDC 15Wmax.out - CN7244-0950710
100-240VAC 47-63Hz in, 24VDC 15Wmax.out - CN7244-0950810 or
230VAC 50Hz in, 36VDC 15Wmax.out - CN7244-0950610 (discontinued)
The FlexSet comes with a reprinted DESI label inserted beneath the faceplate.
Additional blank DESI Labels may be purchased from the dealer in
Letter (Cat.No. 7244-7400430) or A4 (Cat.No. 7244-7400420) size paper.
To print the labels from your computer, use DESI software downloaded from
the manufacturer’s or DESI site (for more details, see Printing DESI Labels,
page 61).
The individual MAC address appears on the box label and on the label on the
underside of the FlexSet base.
The following desk elevation/wall mounting equipment is not included in the FlexSet-IP 280S package:
Wall Mounting/Desk Elevation Kit for wall mounting the phone or elevating the phone on the desk (Cat.No. 7244-8131540 pearl white, 7244-8131548 dark gray)
Desk Elevation Stand for elevating the phone on the desk (Cat.No. 77444000107 pearl white, 77444000108 dark gray)
This equipment must be ordered separately if needed.
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The figure below shows the label on the side of the box. It includes the following
information:
Catalog no—displays the catalog number of the product. The last three digits
of this number change according to the country to which the phone is supplied.
Serial no—displays the serial number of the product. The MAC serial number
also appears on the bottom panel of the phone.
Issue no—displays the hardware firmware version number of the product. The
issue number also appears on the bottom panel of the phone.
MAC—displays the MAC address of the manufacturer. The MAC address also
appears on the bottom panel of the phone. The individual MAC address
appears on the box label and on the label on the bottom panel of the phone.
The CE symbol indicates that the phone adheres to the standards of the
European Union. This symbol also appears on the bottom panel of the phone.
Figure 2 Phone Label
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Figure 3 Phone Dimensions and Weight
11.2in. 28.5cm.
8.7in. 22cm.
Weight: 44.4oz.1258gr.
3.3in. 8.5cm.
Wall Mounting
Additionaldistancefrom wall
0.5in.1.3cm.
Desktop ElevationBracket (28 )
d e g r e e
Additionalheight from desk
1.4in.3.5cm.
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Installing the Handset
The handset cord comes with the same connector type on both ends.
1 Fully depress the cradle rubber pad and remove the protective tab. Discard the
tab in accordance with local regulations.
Figure 4 Removing the Protective Tab
2 Take one end of the cord and place it into the socket located at the bottom of
the handset. The connector fits properly in one direction only. If the connector
does not fit into the socket easily, turn it over and retry.
3 Take the free end of the handset cord and place it into the socket located on
the left side of the telephone body. (The socket is marked with a handset
symbol as in Figure 5 on page 20.) The connector fits properly in one direction
only. If the connector does not fit into the socket easily, turn it over and retry.
Do not place the handset connector into the sockets located underneath the telephone body. These sockets are for connecting the telephone to the LAN and the PC.
Step1 Step2Press cradlerubber pad
Removetab
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Connecting the Network (LAN / PC)
One Internal Switch for PC and FlexSet-IP 280S
One RJ-45 LAN Ethernet socket is sufficient for both the PC connection and the
telephone.
Two connector outlets are located on the bottom of the FlexSet-IP 280S, see Figure 5.
These connectors create an internal bridge for both the IP telephone and the computer.
Figure 5 FlexSet-IP 280S Bottom, Rear and Side View
As shown in Figure 6, the phone is connected to the LAN wall connector with the
RJ-45 cable provided, using the LAN (DTE) connector on the bottom side of the
phone. The phone is connected to the PC with an RJ-45 cable, using the PC (DCE)
connector on the bottom of the phone. The communication protocol for both LAN and
PC is 10/100Mbps, half, full or auto duplex. The recommended setup is 100Mbps,
auto duplex.
Rear view
Bottom view
RJ-45 jack to PC(or next FlexSet-IP 280S)
RJ-45 jack to LAN(or previous FlexSet-IP 280S)
Left side view
DC
Power Supply(24 to 36 VDC)
#1HandsetConnection
#2 Headset
Connection
LANPC
+-
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Figure 6 FlexSet-IP 280S Connection to LAN/PC
Table 4 LAN Interface Connections
Table 5 PC Interface Connections
Figure 7 LAN/PC Interface Connector PIN Assignment
LANPC
LAN
PC
FlexSet-IP280S
Pin # Power Type A Power Type B Power Type C
Option 1 Option 2
Pin 1 TxP TxP Power(-) TxP Power(+) TxP
Pin 2 TxN TxN Power(-) TxN Power(+) TxN
Pin 3 RxP RxP Power(+) RxP Power(-) RxP
Pin 4 Power(+) not used not used not used
Pin 5 Power(+) not used not used not used
Pin 6 RxN RxN Power(+) RxN Power(-) RxN
Pin 7 Power(-) not used not used not used
Pin 8 Power(-) not used not used not used
Pin # PC
Pin 1 RxP
Pin 2 RxN
Pin 3 TxP
Pin 4 not used
Pin 5 not used
Pin 6 TxN
Pin 7 not used
Pin 8 not used
8
1
RJ-45
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Connecting the Phone to the LAN/PC
To connect the phone to the LAN:
1 Ensure that the length of the straight-through cable between the switch and the
station does not exceed 100 meters, including all patch cables and cross
connect wires.
2 Connect one end of the LAN cord (included with the phone) to the RJ-45 LAN
wall outlet.
3 Connect the free end of the LAN cord to the RJ-45 LAN jack at the bottom of
the FlexSet-IP 280S.
4 If you are using power type C, connect the AC power adaptor (included with
the phone) as described on page 40.
To connect the phone to the PC:
1 Fabricate a cable for connection to a PC as described in the following table.
2 Connect one end of the PC cord (not supplied) to the RJ-45 connector PC.
3 Connect the free end of the PC cord to the PC jack of the phone.
Line Distances
The FlexSet-IP 280S is designed to operate over Ethernet LAN with a connection of
up to 100 meters to the local switch when using Category 5 UTP (unshielded twisted
pair). See Figure 8 below for an illustration of the placement of IP stations in relation
to their LAN hubs.
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Figure 8 Line Distances
PC
PC
PC
Switch 10/100
Switch
Switch
Switch
100 meters
100 meters
100 meter
Ethernet Switch
100 meters
FlexSet-IP 280S FlexSet-IP 280S
Aeonix
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Daisy Chaining
You may also ‘daisy chain’ additional FlexSet-IP 280S phones by connecting the LAN
connector of the additional phones to the PC connector of the original phone, see
Figure 9. Using this technique, many IP phones may be operated from the same LAN
socket.
The daisy chain layout is ideally suited to situations in which all phones are installed
on the same desk. This configuration is not recommended for phones located in
separate rooms.
The first phone may use power over the LAN or via the AC wall adaptor, all additional phones require AC power, as shown in Figure 10 (see Supplying Power to the Phone, page 37 for FlexSet-IP 280S power options).
Figure 9 Daisy Chaining
Figure 10 Daisy Chain Power Supply
LANPCLANPC LANPC
‘LAN’ to ‘PC’ ‘LAN’ to ‘PC’To PC
PCLast
FlexSet-IP 280S1st
FlexSet-IP 280S2nd
FlexSet-IP 280S
To LAN
Externalpower supply
Externalpower supply
1stFlexSet - IP 280S
2ndFlexSet - IP 280S
LastFlexSet - IP 280S
‘LAN’ to ‘PC’ ‘LAN’ to ‘PC’ To PC
PC
To LAN
Power from LAN
24 Phone Hardware Description Aeonix FlexSet-IP 280S Installation Manual
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Positioning and Mounting the Phone
The FlexSet-IP 280S can be desk or wall mounted.
To wall mount the FlexSet-IP 280S, the bracket is attached to the wall surface. The
handset hook above the cradle of the telephone set is then removed, rotated 180
degrees and replaced. The phone is then snapped onto the bracket.
The wall mount/elevation bracket can be reversed on a desktop to elevate the rear of
the FlexSet-IP 280S on a desktop at a twenty eight degree angle, lowering the viewing
angle of the keyboard and alphanumeric display.
The Desk Elevation Stand may be used to elevate the FlexSet-IP 280S on a desktop at
a sixty degree angle, in order to lower the viewing angle of the keyboard.
This section describes the following:
Wall Mounting the Phone, page 26
Elevating the Phone on Your Desk (28 Degree), page 32
Elevating the Phone on Your Desk (60 Degree), page 34
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Wall Mounting the Phone
The FlexSet-IP 280S can be mounted on a wall with the FlexSet-IP 280S Wall Mount
and Desktop Elevation unit.
The FlexSet-IP 280S Wall Mount and Desktop Elevation kit is ordered separately
(Cat.No. 7244-8131540 pearl white, 7244-8131548 dark gray) and includes the
following items:
One (1) plastic wall mount / desktop elevation bracket
Three (3) tap screws for wall mounting
Three (3) wall plugs for wall mounting
Two (2) plug-like rubber bumpers for wall mounting
Two (2) self-adhesive flat rubber bumpers for 28 degree desk mounting
The self-adhesive flat rubber bumpers are not used when wall mounting. save them for future desk mounting.
Mounting the Phone onto the WallThe FlexSet-IP 280S is easily wall mounted with an optional Wall Mount Bracket
shown in the following figure.
Figure 11 Wall Mounting Bracket
If installing on a wall LAN socket that is already equipped with two pins for wall
mounting, turn to Wall Mounting Using Wall LAN Socket, page 31.
Upper Cutouts(A)
Lower Cutout(B)
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To mount the phone onto the wall:
1 Place the Wall Mount Bracket on the wall in the spot where you wish to mount
the phone.
2 Using the Wall Mount Bracket as a template, make a mark on the wall at the
middle of the vertical groove above the cutouts on the right and left sides (A)
and at the top of the long groove at the bottom center of the bracket (B), as
indicated in Figure 11.
3 Use a small drill bit (#7, 13/64”, 5mm or smaller) to drill three holes into the
wall for the mounting screws. The hole drilled must be wide enough to allow
the wall plugs to enter snugly, not loosely.
4 Insert the three wall plugs into the holes.
5 Insert the three screws into the wall plugs, and partially tighten them to the
wall, taking care to leave enough space to insert the Wall Mount Bracket.
6 Mount the Wall Mount Bracket on the wall (see the figure below), use the cut
outs to align the Wall mount bracket with the screws, and then slide it down
into place.
7 Tighten the three screws completely.
Figure 12 Side View, Completed Wall Mounting Bracket
8 Connect the PC (if required) and LAN cord(s) and feed them into the groove
located at the top of the phone’s back.
9 Insert the two rubber bumper into upper holes, as shown in the following
figure.
WA
LL
Wall MountingBracket
1 screw
2 screws
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Figure 13 Inserting the Rubber Bumpers
10 Mount the telephone on the wall, place the slots on the bottom of the phone
(A) towards bottom legs of the bracket, and snap them in place, as shown in
Figure 14 below.
11 Snap the legs, located on the top of the bracket, into the matching slots (B) at
the top of the phone, as shown in Figure 14.
Insert rubber bumpersinto upper holes
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Figure 14 Fitting the Wall Mount Base to the FlexSet-IP 280S
12 Lift and remove the handset hook (tab), rotate one half turn (180 degrees) and
reinsert it into the cradle of the telephone set, with the projection at the edge
tab extended out. Then place the handset (see the following figure). The
rotated handset hook secures the handset in an upright position.
Figure 15 Handset Hook
WAL
L
Slip lower slots (A)over bottom legs
Lift phone and push upper slots (B)over top legs
Step 1
Step 2
(B)
(A)
Place Telephone
Number here
underplastic cover
HandsetOff-Hook
Removable Handset
On-Hook Lift and remove the tab from the opening
Rotate the tab
Re-insert the tab intothe opening with the projection at the edge of the tab extended out
Step 1
Step 2
Step 3
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Figure 16 Side View, Completed Wall Mount
WAL
L
WALL MOUNT
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Wall Mounting Using Wall LAN SocketIn some countries the wall LAN socket is equipped with two pins for wall mounting.
In such a case, there is no need to use the three screws and wall plugs included in the
wall mount kit.
Figure 17 Wall Mount Bracket (Using Wall LAN Socket Pins)
To wall mount the phone using the wall LAN socket:
1 Use the cut outs (D) to algin the Wall mount bracket with the pins that are
attached to the wall socket, and then slide it down into place.
2 Insert the two rubber bumpers into upper holes (see Figure 13 on page 28).
3 Connect the PC (if required) and LAN cord(s) and feed them into the groove
located at the top of the phone’s back.
It is recommended to use a 4-6 inch (10-15 cm) LAN cord (not supplied) when connecting directly onto a wall LAN socket pins.
4 To mount the telephone on the wall, place the slots on the bottom of the phone
(A) towards bottom legs of the bracket, and snap them in place, as shown in
Figure 14 on page 29.
5 Snap the legs, located on the top of the bracket, into the matching slots (B) at
the top of the phone (see Figure 14).
6 Lift and remove the handset hook (tab), rotate one half turn (180 degrees) and
reinsert it into the cradle of the telephone set, with the projection at the edge
tab extended out. Then place the handset (see Figure 15 on page 29). The
rotated handset hook secures the handset in an upright position.
Figure 16 on page 30 shows the side view of a wall-mounted FlexSet-IP 280S.
Top andbottompins
Central Cutoutfor Wall Socketand Line Cord(C)
Middle Cutouts(D)
Wall JackWall Mounting Bracket
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Elevating the Phone on Your Desk (28 Degree)
The Wall Mount bracket may be used to elevate the FlexSet-IP 280S on a desktop in
order to lower the viewing angle of the keyboard, instead of being used to mount the
phone on a wall.
The FlexSet-IP 280S Wall Mount and Desktop Elevation kit is ordered separately
(Cat.No. 7244-8131540 pearl white, 7244-8131548 dark gray) and includes the
following items:
One (1) plastic wall mount / desktop elevation bracket
Two (2) self-adhesive flat rubber bumpers for 28 degree desk mounting
Three (3) tap screws (for wall mounting)
Three (3) wall plugs (for wall mounting)
Two (2) plug-like rubber bumpers (for wall mounting)
The rubber bumpers, screws and wall plugs included are not used when desk mounting. save them for future wall mounting.
Figure 18 Desktop Elevation Rubber Feet
To elevate the phone on the desktop (28 degree):
1 Peel off the two flat rubber bumpers and affix them onto the rubber feet of the
desktop elevation bracket, as shown in Figure 18 above.
2 Put the PC (if required) and LAN cord(s) into the groove located at the top of
the phone’s back.
3 Hold both the telephone and the desktop elevation bracket with the thin ends
downward.
RubberFeet
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4 Place the bracket’s legs, located on the thin edge of the bracket, into the
matching narrow slots on the bottom of the phone towards the thin edge, as
shown in the following figure.
Figure 19 Fitting the Desktop Elevation Bracket
5 Snap the legs, located on the thick edge of the bracket, into the matching slots
on the thick edge of the phone (see the following figure).
Figure 20 Completed Elevating of the FlexSet-IP 280S (28°)
Step 2
Step 1
Snap the legs located on thethick edge of the bracket intothe upper wide slots on theback of the phone
Place the bracket’s legs,located on the thin edge of thebracket, into the lower narrowslots on the back of the phone
DesktopElevationBracket
12O
28O
O
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Elevating the Phone on Your Desk (60 Degree)
The Desk Elevation Stand can be used to elevate the FlexSet-IP 280S on a desktop at
a sixty degree angle, in order to lower the viewing angle of the keyboard.
The FlexSet Desk Elevation Stand kit includes one of the following items:
One (1) plastic bracket Cat.No. 77444000107 pearl white, or
One (1) plastic bracket Cat.No. 77444000108 dark gray
Figure 2-1 FlexSet-IP 280S Desk Elevation Stand
Top Legs
Bottom Legs
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Assembling the Phone on the Desk Elevation Stand
To elevate the phone on the desktop (60 degree):
1 Put the PC (if required) and LAN cord(s) into the groove located at the top of
the phone’s back.
2 Hold both the telephone and the desktop elevation stand with the top legs
downward.
3 Place the stand’s top legs into the matching narrow slots at the top of the
phone, and then push the legs up into the slots to secure them. See the figure
above for details.
4 Place the stand’s bottom legs into the matching narrow slots on the bottom of
the phone (see the figure above).
5 Lift and remove the handset hook (tab), rotate one half turn (180 degrees) and
reinsert it into the cradle of the telephone set, with the projection at the edge
tab extended out. Then place the handset (see Figure 15 on page 29). The
rotated handset hook secures the handset in an upright position.
Figure 3 Side View, Completed Elevating of the FlexSet-IP 280S (60o)
DesktopElevationStand
FlexSet
44O
60O
Desk
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Figure 4 Rear View, Attached Cables to FlexSet-IP 280S with Desk Elevation Stand
Removing the Phone from the Desk Elevation Stand
To remove the phone from the Desk Elevation Stand:
1 Disconnect the telephone line plug from the telephone.
2 Hold the telephone, with the stand upright, perpendicular to the desk.
3 Push down firmly on the Desk Elevation stand at the point where the top legs
join the slots. The top legs release from the slots.
4 Once the top legs are released, gently pull the bottom legs from the slots.
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Supplying Power to the Phone
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The FlexSet-IP 280S requires external power at all times. There are three options to
power the phone. Types A and B provide Power over the Ethernet (PoE) according to
the IEEE 802.3AF standard. A third option powers the phone from a local AC power
outlet.
................................................................................................................
Power over Ethernet “IEEE 802.3AF” – Type A & B
There are two options for supplying power to FlexSet-IP 280S telephones over the
Ethernet (according to the IEEE 802.3AF standard). The choice depends directly on
the existing LAN infrastructure within an organization.
Verify that all twisted pairs are properly installed before considering the Power over
Ethernet option. Performing the full cable installation will automatically prepare the
desktop for delivering Power over Ethernet.
PoE - Power over Ethernet LAN: Type A
For facilities with existing 10/100MB LAN infrastructures, there are two spare twisted
pairs (4, 5, 7 & 8 pins) of unused wires in their standard Category 5 LAN cabling
(see Figure 5 on page 38). These wire pairs can be utilized to carry power to IP devices
on the network.
For facilities that include 10MB LANs, ensure that all four pairs of cabling extend to all areas of their facility. Verify that there are no split cables within the facility. Additional cabling work may be required.
ation Manual Supplying Power to the Phone 37
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Figure 5 Power over Ethernet LAN (Type A)
LANRJ-11
RE
CE
IVE
TRA
NS
MIT
FlexSet-IP 280S
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PoE - Power over Ethernet LAN: Type B
For organizations that are implementing 10/100MB LAN within their infrastructure,
the only option available is to carry power via signal pairs (1, 2, 3 & 6), because all
pairs are already used to carry data in 100MB LANs. As a result, shortcomings in
cabling should not be an issue. This PoE option is depicted in Figure 6 below.
Figure 6 Power over LAN - Type B
RE
CE
IVE
LANRJ-11
FlexSet-IP 280STR
ANS
MIT
-48VDC
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Local Power Adaptor Option – Type C
The FlexSet-IP 280S can be powered directly from the AC power supply. Power is supplied from a local power adaptor plugged into the AC (115V or 230V) power wall receptacle via the DC power jack on the rear panel (see Figure 7 below and Figure 5 on page 20).
Figure 7 AC Power Adaptor (Type C)
AC Wall Power Adapter24-36 VDC, 15 Watt Max.
LANRJ-11
FlexSet-IP 280S
PowerType C
REC
EIV
ETR
ANSM
IT
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Single Unit Power Supply
The manufacturer supplies an external, single unit, AC wall power adaptor. The
provided model depends on country:
120VAC 60Hz input, 24VDC 0.5A max.output - CN72440950710 (US pin)
100-240VAC 47-63Hz input, 24VDC 0.63A max.output - CN7244-0950810
(EU pin)
The cylindrical, external conductor of the DC output connector must be negative and
the internal pin positive. If the polarities are reversed, damage will occur and the unit
will not function. If the power supply unit malfunctions, do not replace with any
power supply unit other than one included with the phone. Using a different power
supply could cause damage to the phone.
Figure 8 120/100-240 VAC Power Adaptor—TPS
Cat. Number: 72440950810
Cat. Number: 72440950710
Positive
Negative24VDC
115VAC60Hz
230VAC50Hz
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Tips - Which Type is the Best?
The FlexSet-IP 280S requires external power at all times. An AC wall power adaptor
(type C) for powering the phone is the most obvious and immediate means; it is both
the easiest from an installation standpoint and currently the most cost-effective
approach to providing power to the phone. Adding power ports (types A or B) to an
existing LAN can be significantly more costly than the simple AC wall adaptor.
Nevertheless, the added convenience of reducing the amount of cables to the desktop,
or placing a phone where power is not readily available from the building power
wiring and receptacles, creates a strong argument for using power over the data
network. Powering over the LAN (type A and B or IEEE 802.3AF standard)
infrastructure will reduce wiring costs as equipment manufacturers offer more choices
in standalone LAN power hubs and integrated power/data switches.
Powering the phone over the Ethernet offers the following advantages:
If the LAN has power backup, voice services can stay online along with data
in the event of a power failure.
Less electrical cabling is required for new buildings, office relocations,
re-configurations, and personnel moves.
Only one cable needs to be routed to the phone desktop, with power to the
phone being an integral part of the centrally managed IP infrastructure.
Only a single network connection is required to place both the phone and the
desktop PC on the LAN - no ports or power receptacles are necessary.
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Connecting the AC Wall Power adaptor (TPS – Type C)
The manufacturer supplies an external, single unit AC power supply adaptor, the TPS.
See Specifications, page 71.
The power pin’s cylindrical, external conductor must be positive and the internal pin
negative. No damage will occur if the polarities are reversed, however the unit will
not function.
To power the phone using a TPS:
1 Plug the TPS power adaptor into a 115/230 VAC receptacle.
2 Insert the TPS plug into the jack marked “DC” on the rear of the
FlexSet-IP 280S base (see Figure 5 on page 20).
If the power supply unit malfunctions, do not replace with any power supply unit other
than one supplied by the manufacturer for this phone. Using a different power supply
could cause damage to the phone.
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Checking the Phone Connectivity
At this point, the phone can be tested for connectivity with a ping test. It is not
necessary to configure the Aeonix or the phone before testing connectivity.
The factory-defined static IP address of the phone is 192.168.1.10.
1 If your workstation is configured to an assigned static IP address, record the IP
address on a piece of paper.
2 Temporarily assign a static IP address to your workstation that is on the same
IP subnet as the factory-defined IP address of the terminal.
3 On your workstation, open a cmd prompt screen, and type:
C:\>ping 192.168.1.10
4 If the following output appears, the terminal connectivity test was successful:
C:\>ping 192.168.1.10
Pinging 192.168.1.10 with 32 bytes of data:
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
If the ping test was not successful, contact the manufacturer’s representative.
5 Restore your workstation to its original IP address.
44 Supplying Power to the Phone Aeonix FlexSet-IP 280S Installation Manual
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Aeonix Registration
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This section provides general guidelines about how to register a FlexSet-IP 280S
phone in the Aeonix database. For detailed instructions, refer to the Aeonix Administration Manual, Chapter Defining a Phone. See Related Documentation, page 3.
................................................................................................................
Overview
Each phone in the Aeonix system must be defined in the Aeonix database through the
Aeonix Web Portal. Defining the phone consists of specifying the type of the phone,
the unique ID of the phone, and phone parameters including its default user.
Aeonix is a user-centric system. The user of the telephone must be defined in the
Aeonix database and is assigned as the default user of the phone.
................................................................................................................
Defining a FlexSet-IP 280S Phone in Aeonix
Before defining a telephone in Aeonix, make sure the following information is
available. Contact your system administrator if necessary.
The MAC address of the phone
The phone domain (usually aeonix.com)
The Closed User Group (CUG) to which the phone belongs
The Aeonix User ID assigned to the user of the phone
Telephones are defined in the Aeonix Portal from the Administration>Phones. Click
the Add button to define a new phone.
Define the phone as described in Table 6.
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Table 6 Aeonix Phone Parameters
Parameter Description
Phone type Select FlexIP SoftPhone
Phone ID In the first field (before the @ sign), enter the MAC address of the phone
In the second field (after the @ sign), enter the domain to which the phone is connected. In most cases, this is aeonix.com. Verify with your system administrator.
Closed User Group Select the Closed User Group to which the user of this phone belongs. Consult your system administrator if necessary.
NOTE: This parameter cannot be changed once the phone has been defined.
Description,Keep alive timeout,Location,Emergency location ID (ELIN)
Specify parameters as required. Consult your system administrator if necessary.
Default user Type the first character of the relevant user’s ID and select the ID from the list appearing below the field.
Support guest login Whether or not users that are not the default user can log into this phone.
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Configuring the Phone via its Keypad
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Before configuring the FlexSet-IP 280S, verify that all necessary parameters have
been configured via the Aeonix (see Aeonix Registration, page 45) and verify the
connectivity of the phone (see Checking the Phone Connectivity, page 44).
Figure 9 FlexSet-IP 280S Display Panel
................................................................................................................
SysDef Menu
The various FlexSet-IP 280S operating parameters are configured via the SysDef
menu. These options are set with their factory default values but can be edited as
required.
To access the SysDef menu options;
1 On the phone, press the key.
2 Press [SysDef] and enter the password (default = 159753) at the prompt. This
password is required as a reminder that these parameters are sensitive and
affect the operation of your FlexSet-IP 280S.
3 Use the and keys to scroll through menu options.
4 Press at each stage to select and continue or to undo the previous
selection.
System Information Lines
Ring and MessageWaiting Indicator
Feature Options
08:30 08-Jul-2007 site nameSt. [Station no.] display name
CALLog Fwd Redial CampOn
Soft Keys
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Figure 10 below and Table 7 on page 49 display the sub-menus and options of the
SysDef menu.
Figure 10 SysDef Menu Options
Operating Mode
SysDef
Diagnostics (*)
IP Params
Software Version
Hardware Issue
Packets Lost
SpeedAverage Delay
Duplex Mode
Zip Tone
Survivability
03.25 (example)
0B00500110 (example)
000%
10/100 Mbps
Full/Half
000
Yes/No (Edit)
Yes/No (Edit)
* For display purposes only** Available only when Survivability enabled*** Relevant for Hardware Issue C or higher
Current (*) Self IP Adr
Net Mask
Default Router
CA in Use
DNS IP Adr
Call Agent 1... 10
Domain Name
Time Zone
Static Self IP Adr
Net Mask
CA Name
Default Router
Sec. CA Name (**)
DNS IP Adr
Self VLAN (***)
Time Zone
CA Port
Domain Name
Call Agent 1... 10
EditEdit (Primary/Seconday**)
Edit
Edit
Edit
Edit
Edit
Edit
Edit
Edit
Self MAC Adr
Edit
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Table 7 SysDef Menu Options
Menu Option Description
IP Param
Static Enter/edit IP addresses, Survivability and parameters for the FlexSet-IP 280S (see Table 8 on page page 50).
Current View current IP addresses and parameters for the FlexSet-IP 280S (see Table 8).
Operating Mode
Zip Tone Must be set to No (see Disabling the Zip Tone Option, page 54).
Survivability Currently not in use
Diagnostics
Software Version
Displays the current software version number of the FlexSet-IP 280S (see Viewing the Current FlexSet-IP 280S Software Version, page 70)
Hardware Issue
Displays the current firmware version number of the FlexSet-IP 280S
Packets Lost
Displays the amount of packets lost (in percentage) since the last connection
Average Delay
Displays the average delay statistic since the last connection
Speed Displays the network connection speed (10 or 100 Mbps) of the last connection
Duplex Mode
Displays the duplex mode (Full or Half) of the last connection
Mirror PC Port
Currently not in use
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Table 8 Keyset IP Parameters
Parameter Description Value
Self IP Adr(mandatory field)
The IP address for this phone
Net Mask(mandatory field)
The subnet mask on which this phone resides
Call Agent 1Call Agent 2Call Agent 3Call Agent 4Call Agent 5Call Agent 6Call Agent 7Call Agent 8Call Agent 9Call Agent 10
Up to ten call agents may be defined for the Survivability feature.
IP address
Primary or SecondaryNot applicable
Call Agent 1-10 defines the Aeonix server address to be used.When Aeonix Call Agent 1 is not available, the phone looks for the next call agent. As soon as Call Agent 1 becomes active again, the phone connects back to this call agent while no call is taking place.The call agent Primary/Secondary parameter is not used in the current version.For the phone to operate, either of the parameters Call Agent 1 and CA Name or both must be defined.
Default Rout. The default router address for the LAN or WAN
CA Name The name of the first call agent (default: ttbsmgc). This name can be specified instead of or in addition to the Call Agent 1 address.
Sec. CA Name Not used in the current version
DNS IP Adr The IP address of the DNS server
Domain Name The domain name of the organization
CA Port The port used by the call agent (default: 2427)
Time Zone Not in use
Self VLAN The VLAN ID of the phone. This parameter is used to identify voice packets.
NOTE: This parameter is relevant for FlexSet-IP 280S Hardware Issue C or higher.
0000-4095 (default:0000)
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Self MAC Adr(view-only field)
The unique MAC hardware address defined by the manufacturer for this FlexSet-IP 280S
NOTE: For the phone to operate, the MAC address of the phone must be entered into theAeonix database (see Defining a FlexSet-IP 280S Phone in Aeonix, page 45).
Parameter Description Value
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Setting IP Parameters for the FlexSet-IP 280S
Before you set the IP parameters for the phone, enter the relevant values (under the
Value column) in Table 8 on page 50.
Static or Dynamic IP Address
Contact the system administrator to determine whether you will be using a static or
dynamic IP address. It is recommended that FlexSet-IP 280S telecommuters use
dynamic addresses.
If a parameter is defined as dynamic, the FlexSet-IP 280S will attempt to contact a
DHCP and/or DNS Server to retrieve the information for that parameter. Therefore, if
you define a mandatory address as dynamic, ensure that the phone is on the same
network as the relevant DHCP and/or DNS Server.
Call Agent
For the FlexSet-IP 280S to operate, at least one call agent must be defined for the
phone. This call agent can be defined as follows:
Call Agent 1: Enter the IP address of the Aeonix server to which the phone
connects by default.
CA Name: Enter the host name of the Aeonix server to which the phone
connects by default.
If you enter conflicting values in Call Agent 1 and CA Name, the system will use the
Call Agent 1 address.
Additional nine call agents can be specified for backup purposes.
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To set the IP parameters of a FlexSet-IP 280S:
1 On the phone, press the key.
2 Press [SysDef] and enter the password (default = 159753) at the prompt.
3 Press the right navigation key to select IP Params > Static
(see Figure 10 on page 48).
To view current IP addresses, select IP Params > Current, select the
IP parameter option you want to view, and then press .
4 Select the parameter you wish to enter or change (see Table 8 on page 50).
After selecting the required parameter, you can scroll between the displayed
parameters by using the up and down navigation keys.
5 To change values, press [edit].
When configuring an IP address, the periods remain in place on the display.
Change only the numbers in the address, using the right/left arrow keys to
maneuver between the numbers.
For a dynamic IP address, enter 000.000.000.000 in the field. For other
dynamic parameters, leave the field blank.
6 Press [Save] after editing each parameter to save the changes.
If you receive error messages when attempting to connect, refer to Diagnostics and Troubleshooting, page 65.
SysDef:Ip Params:Static:Self IP Adr
001.012.123.234
edit
When entering a static address, be sure to enter the exact address you receive from
the system administrator, including leading zeros. Entering an incorrect address could
cause serious network malfunctions.
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Disabling the Zip Tone Option
The purpose of the Zip Tone option is to allow ring tones to sound directly through a
headset connected to the phone, rather than through the speaker..
To disable the Zip Tone option on the FlexSet-IP 280S:
1 On the phone, press the key.
2 Press [SysDef] and enter the password (default = 159753) at the prompt.
3 Select Operating Mode > Zip Tone.
4 Press [Edit].
5 Press [No] to set the FlexSet to Normal ring.
6 Press [Save] to save the change.
If the Zip Tone option is enabled (set to Yes) on the FlexSet-IP 280S, the phone will not
ring when called.
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Configuring the Phone via its Web Page
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This section describes how to configure and display the phone parameters through its
web page.
To configure a phone for the first time and define its network parameters, its web page
must be accessed from a computer connected to the LAN port of the phone.
After installing and setting up the phone for the first time, its web page can be accessed by using its local or global IP address. Use the local address when located within the LAN or the global address when located outside of the LAN.
Static or Dynamic IP Address
Contact the system administrator to determine whether you will be using a static or
dynamic IP address. It is recommended that FlexSet-IP 280S telecommuters use
dynamic addresses.
If a parameter is defined as dynamic, the FlexSet-IP 280S will attempt to contact a
DHCP and/or DNS Server to retrieve the information for that parameter. Therefore, if
you define a mandatory address as dynamic, ensure that the phone is on the same
network as the relevant DHCP and/or DNS Server.
This section describes how to access the Web page of a FlexSet-IP 280S phone and
configure the phone via this Web page:
Browsing to the Phone Web Page, page 56
Upgrading the Phone Firmware Software, page 69 (separate chapter)
Viewing FlexSet-IP 280S Statistics via the Web, page 59
Resetting the FlexSet-IP 280S via the Web, page 59
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Browsing to the Phone Web Page
To browse to the Web page of a FlexSet-IP 280S, you need the following information:
The current Self IP Address of the phone: To display the Self IP address on
the phone, access the SysDef menu and navigate to
IP Params > Current > Self IP Adr.
See Configuring the Phone via its Keypad, page 47 for details.
The phone user name: The default user name is phone. Ask your system
administrator if necessary.
The phone password: The default password is the password used for entering
the SysDef menu – 159753. Ask your system administrator as required.
To browse to the FlexSet-IP 280S Web portal:
1 In the address bar of any Internet browser, enter the current Self IP address of
the FlexSet-IP 280S.
The Login dialog box is displayed, with the phone’s IP address as the site
name.
Figure 11 Login Dialog Box
2 Enter the User name and Password, and click OK. The Web page of the
phone is displayed.
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Figure 12 FlexSet-IP 280S Home Page
The FlexSet-IP 280S Web page consists of the following panes:
Top pane – displays basic information about the phone (see Table 9 below)
Left pane – includes selectable menu options
Bottom pane – displays information according to the option selected in the left
pane
Table 9 FlexSet-IP 280S Web Page – Basic Phone Parameters
Parameter Description
MAC address The MAC hardware ID number of the phone, as defined by the manufacturer
Software version The current software version number
Issue The hardware firmware version number
Local time The current time and date, as it appears on the phone display
Owner Station number and name, as they appear on the phone display during idle
State Current state of the phone — Idle or Busy.
NOTE: Other states are not indicated.
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Configuring FlexSet-IP 280S Network Parameters via the Web
To view or configure phone IP parameters from via the Web rather than through the
phone, click Setup on the left pane of the FlexSet-IP 280S home page (see Figure 12
on page 57).
Figure 13 FlexSet-IP 280S Web Page – Setup
For more information about these network parameters, see Table 8 on page 50.
The information under the Current column displays the current settings of the phone
and cannot be changed.
Under the Static column, you can edit items displayed on a white background. Make
changes as required, and click Apply to apply the changes on the phone.
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Upgrading the FlexSet-IP 280S Software Version
Upgradeable firmware delivers new capabilities with each new release. Upgrading the
FlexSet-IP 280S version is described in a separate chapter (see Upgrading the Software
Version, page 69).
................................................................................................................
Viewing FlexSet-IP 280S Statistics via the Web
To view phone performance statistics on the Web, click Statistics on the left pane of
the FlexSet-IP 280S home page (see Figure 12 on page 57). The following
information is displayed:
Packets Lost – the amount (percentage) of lost packets since the last
connection
Average Delay – the average packet delay since the last connection
................................................................................................................
Resetting the FlexSet-IP 280S via the Web
This procedure has the same effect as if you disconnect the phone from the power
supply and then reconnect it back.
If you perform this procedure during an active call, the call will be terminated.
To reset the phone via the Web:
1 Click Reset on the left pane of the FlexSet-IP 280S home page (see Figure 12
on page 57).
2 Click the Reset button.
Aeonix FlexSet-IP 280S Installation Manual Configuring the Phone via its Web Page 59
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Customizing the Phone
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Customizing the phone is covered in detail in the Configuration Guide for End Users
(see Related Documentation, page 3).
To personalize and program the buttons for the phone, refer to the following section
in the Configuration Guide:
Configuring your telephone
................................................................................................................
Printing DESI Labels
The FlexSet-IP 280S includes a removable faceplate for the programmable buttons on
the phone, enabling the user to label the buttons. The DESITM Plus Labeling System
is used to label the buttons on the phone. DESI Plus is a user-friendly and powerful
telephone designation strip program, which allows an office printer to quickly create
labels custom-designed for various phones. The phone comes with a preprinted DESI
label inserted beneath the faceplate. Additional blank DESI labels may be purchased
from your dealer in letter or A4 sized paper. The sheets of peel-off stickers are
provided to label the phone buttons with names and phone numbers. To choose the
appropriate label sheet layout, use the following label sheets:
Letter size (8 1/2 x 11"): Catalog No. 7244-7400430
A4 size: Catalog No. 7244-7400420
Use DESI software downloaded from the manufacturer’s site or from the DESI site
(http://www.desi.com) to print the labels from your computer.
To download DESI software from the manufacturer’s site:
1 Access the manufacturer’s website at http://www.tadirantele.com.
2 Go to Partners login, type your username and password.
3 Click Enter. The Main Partners page is displayed.
4 Go to Support > Terminals and download the DESI labeling application.
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Printing the Multi-Designation Label
1 Use the DESI software to select the layout of your multi-designation label (as
described on the previous page).
2 Enter the features and extensions assigned to the buttons on your phone.
3 Feed your printer with the label sheet.
4 From the DESI Plus/DESI Lite menu, select File > Print.
Inserting the Labels onto the Phone
1 Create and print the labels using the DESI application.
2 Remove the faceplate with a paper clip, as in the following figure.
Figure 14 Inserting DESI Label over the Programmable Buttons
3 Replace your button label or labels.
4 Replace the faceplate.
Lift up to remove cover
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Inserting the Telephone Number
1 Insert a pointed tool into the hole located on the plastic plate covering the
blank telephone number, as shown in the figure below.
Figure 15 Removing the Telephone Number Plate
2 Lift upward to remove the plastic plate.
3 Peel off the printed label intended for the telephone number.
4 Insert the printed label.
5 Put the plastic plate back in place over the phone number.
Removeplate withpaperclip
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Diagnostics and Troubleshooting
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This section describes:
Basic Problems with the Phone, page 65
Failure Messages During Installation and Setup, page 66
Failure Messages During a Call, page 68
................................................................................................................
Basic Problems with the Phone
Problem Solution
Phone does not work Check the following: Ethernet cable is connected AC power adaptor is connected, if
applicable
No dial tone Check the following: Handset cable is connected Power adaptor is connected, if applicable
Phone cannot complete or receive a call.
Check the following: The phone has been correctly defined and
is registered in the Aeonix. Parameters and settings are correctly
defined in the Aeonix. Network parameters are correct. Contact your system administrator if necessary.
Web page of the phone cannot be reached.
Check the following: Connection to the LAN is working IP address entered in the Web browser is
the current Self IP address of the phone Firewall/NAT settings are correct
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Failure Messages During Installation and Setup
Failure Message Problem Solution
NO LICENSE The phone cannot be initialized after reboot because there are not enough registration licenses in Aeonix.
Request additional licenses from the dealer.
UNREGISTERED MAC The MAC address is not registered in Aeonix.
Make a note of the MAC address that is displayed on the FlexSet-IP 280S and enter this information in the Aeonix Web Portal.The MAC address can be found written on a label on the bottom of the FlexSet-IP 280S, on the packaging box, or by selecting:
> [Sysdef] > IP Params > Static > Self MAC Adr
IP# CONTENTION Another IP phone is using the same IP address as the one you are attempting to connect.
Request a new IP address from the system administrator and enter it into the Self IP field on the FlexSet-IP 280S:
> [SysDef > IP Params > Static > Self IP Adr
Searching for CA No. [1-10]...
The IP phone is unable to communicate with the Aeonix server.
Do one of the following: Define the correct Call Agent address
in the FlexSet-IP 280S. Define the Call Agent address as
dynamic and ensure the phone’s IP address is defined in the DNS server.
DNS Server Address is missing...
The DNS Server IP Address was not provided by the DHCP Server.
Do one of the following: Manually define the DNS Server IP
address in the phone. Define the DNS IP address in the
DHCP Server.
No Physical Link The FlexSet-IP 280S is not connected to the network.
Check all wires, connections, and the switch/hub to determine if any wires or connectors are unplugged or damaged.
No MAC Address MAC number is not registered in the phone.
Contact your manufacturer’s representative.
IP Address not legal The static Self IP address defined in the FlexSet-IP 280S is invalid.
Do one of the following: Request a valid IP address from the
system administrator and enter it into the Self IP field on the FlexSet-IP 280S.
Define the Self IP address as 000.000.000.000 (dynamic) and ensure the phone’s IP address is defined in the DNS server.
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No Net Mask There is no Subnet Mask configured in the phone.
Do one of the following: Enter the subnet mask into the
Net Mask field on the FlexSet-IP 280S.
Define the Subnet Mask as 000.000.000.000 and ensure the phone’s IP address is defined in the DNS server.
Static Addr Ambiguity: Self IP & Router
The Default Router IP address and Self IP Address are both defined as the same address. Each must have a separate address.
Redefine the valid Self IP and Default Router Addresses on the FlexSet-IP 280S, ensuring the IP addresses are different.
Searching for DHCP server...
There is no response from the DHCP Server.
Ensure the DHCP Server is active on the network and all cables are connected.
Searching for DNS server...
There is no response from the DNS Server.
Ensure the DNS Server is active on the network and all cables are connected.
Default Gateway IP Address not legal
The DHCP Server returned an invalid IP address.
Inform the system administrator that the Default Router address configured in the DHCP Server is invalid.
Domain Name is missing... There is no Domain Name configured in the FlexSet-IP 280S.
Do one of the following: Enter the Domain Name into the
relevant field on the FlexSet-IP 280S: > [SysDef] > IP Params >
Static > Domain Name. Leave the Domain Name field empty
and ensure that the Domain Name is defined in the DHCP Server.
DNS Server Address is missing...
There is no DNS Server defined in the FlexSet-IP 280S.
Do one of the following: Enter the DNS Server IP Address into
the relevant field on the FlexSet-IP 280S:
> [SysDef] > IP Params > Static > DNS IP Adr.
Define the DNS IP Address as dynamic and ensure that the DNS IP address is defined in the DHCP Server.
Failure Message Problem Solution
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Failure Messages During a Call
Failure Message Problem Solution
NO CALL LICENSE The call cannot be established because there are not enough call licenses in Aeonix.
Request additional licenses from the dealer.
Call disconnected.
The dialed number is not recognized by the system. Hang up and try another number.
CALL FAILED DUE TO XXXX ON DND
The destination number is set to Do Not Disturb. Try calling the number later.
Dial Failed An incomplete number was dialed. Hang up and try again.
ILLEGAL ALIAS The destination alias (extension) number does not exist in Aeonix.
Hang up and try another number.
Not ActiveNot Registered.
The phone is not registered in Aeonix. Check the phone parameters defined in Aeonix.
XXXX is not active
The number or user you called in currently not logged into Aeonix.
Hang up and try again later.
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Upgrading the Phone Firmware Software
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The phone firmware is regularly enhanced to provide new features. You can upgrade
the phone by downloading its latest version from the manufacturer’s website.
This chapter describes the following procedures:
Upgrading the Software Version below
Viewing the Current FlexSet-IP 280S Software Version, page 70
................................................................................................................
Upgrading the Software Version
You can download updated FlexSet-IP 280S software versions from a local TFTP
Server. Before you start the upgrade, make sure that:
The local TFTP Server is available and running on the same LAN as the
FlexSet-IP 280S
The FlexSet-IP 280S is active. The phone does not need to be registered in
theAeonix.
Before downloading the file containing the new software version, the FlexSet-IP 280S
erases part of its flash memory. Then it downloads the file from the TFTP server and
stores it in the flash memory.
Upon successful completion of the file transfer, the FlexSet-IP 280S performs a CRC
(Cyclic Redundancy Check), to determine the validity of the file. In case of a failure,
the FlexSet-IP 280S reboots with the previous software version. If the upgrade is
successful, the FlexSet-IP 280S re-initializes with the updated version.
The entire process takes approximately one minute when performed over a local LAN.
It may take longer when performed via the Internet.
You can upgrade a FlexSet-IP 280S:
Upgrading the FlexSet-IP 280S Software Version via its Web Page, page 70
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Upgrading the FlexSet-IP 280S Software Version via its Web Page
To upgrade the software version of the phone via its Web page:
1 Download the latest firmware version from the manufacturer’s web site.
a Access the manufacturer’s website at http://www.tadirantele.com.
b Go to Partners login, type your username and password.
c Click Enter. The Main Partners page is displayed.
d Go to Support > Terminals and download the FlexSet-IP 280S (iDKT)
version.
2 Upload the file to the TFTP server and verify that the server is working.
3 In the address bar of any Internet browser, enter the current Self IP address of
the FlexSet-IP 280S. The Login dialog box is displayed (see Figure 11).
4 Enter the User name and Password, and click OK. The FlexSet-IP 280S
home page is displayed (see Figure 12).
5 On the left pane of the FlexSet-IP 280S home page, click Upgrade.
6 In the TFTP Server Address field, enter the IP address of the TFTP server.
7 In the TFTP File Name field, enter the name of the file containing the new
software version.
8 To begin the upgrade, click Apply.
................................................................................................................
Viewing the Current FlexSet-IP 280S Software Version
To view the current FlexSet-IP 280S software version on the phone display:
1 On the phone, press the key.
2 Press the [UsrDef] soft key, and then press [Vers].
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Specifications
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Dimensions: H x W x D inches (cm) ........ 3.3(8.5) x 11.2(28.5) x 8.7(22)
Weight: oz. / gr. ........................................ 44.4oz. / 1258gr. (not including TPS)
Color
Set........................................................ pearl-white or dark-gray
Interchangeable faceplates .................. various different colors
Programmable buttons ............................ 26 (including 4 default pre-programmed keys)
Alphanumeric display panel.................... 40x3 character LCD
Controls
5 soft keys
4 fixed keys
4 navigator keys
12 button dial
Volume up/down
26 programmable buttons
Hookswitch
Headset/handset detector
Handset...................................................... custom form factor (K style may be used)
Transmitter .......................................... Electret
Receiver............................................... 150 dynamic
Connectors
LAN cord (underside) ......................... 8 position modular RJ-45
PC cord (underside)............................. 8 position modular RJ-45 (4 conductors used)
Handset (#1 left side) .......................... 4 position modular RJ-11
Headset (#2 left side)........................... 4 position modular RJ-11
DC external power (rear)..................... 2 conductor coaxial 3.5 mm, (-)central, (+)external
ation Manual Specifications 71
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LAN interface
DTE side .............................................. Ethernet IEEE-802.3 standard
Digital cable signal.............................. 10/100 Base-T
LAN cord, 4 twisted pair..................... Cat. Number: 7244-0904110
LAN cable requirements.......................... UTP Category-5
Power Type-A ..................................... 4 twisted pair
Power Type-B...................................... 2 twisted pair
Power Type-C...................................... 2 twisted pair
PC interface
DCE side .............................................. Ethernet IEEE-802.3 standard
Digital Cable Signal ............................ 10/100 Base-T
Power requirements ................................. 7.0W Max. @ 24-48VDC
Type-A................................................. Power over LAN (IEEE-802.3af standard)
Type-B................................................. Power over LAN (IEEE-802.3af standard)
Type-C................................................. TPS AC wall power adaptor
TPS AC wall power adaptor
CN7244-0950710 ................................ in: 115VAC/60Hz, out: 24VDC/15Wmax.
CN7244-0950810 ................................ in: 100-240VAC/47-63Hz, out: 24VDC/15Wmax.
Optional accessories ................................. wall mount/elevation bracket,PC cable
Audio output ............................................. 100mW @ 25
Encoding standards.................................. G.711, G.729A, G.723
IP addressing ............................................ static setupdynamic setup (DHCP, DNS)
FlexSet-IP 280S phone version................ 3.xx or higher
72 Specifications Aeonix FlexSet-IP 280S Installation Manual
International Headquarters
23 Hayetzira St., P.O.Box 7607Petach-Tikva 49517 IsraelTel. +972-3-9262000, Fax. +972-3-9262310
Tadiran Telecom (TTL) L.P.
USA Headquarters Inc.
265 Executive Dr., Suite 250Plainview, NY 11803Tel. +1-516-632-7200, Fax. +1-516-632-7210
Tadiran Telecom
http://www.tadirantele.com