Gaming Standards:Gaming Standards:
A Paradigm Shift In Slot A Paradigm Shift In Slot Floor Operations Floor Operations
June 10, 2004June 10, 2004
Rocky Mountain Gaming Summit – Denver, CO
Rocky Mounting Gaming Summit - June 10, 2004
OverviewOverview
Gaming Industry Today
Gaming Standards Association Overview Technology Initiatives Accomplishments Interoperability and Compliance Regulatory Advisory Committee
Gaming Industry Tomorrow
Q & A
Gaming Industry TodayGaming Industry Today
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry Today - FactsGaming Industry Today - Facts
Slots alone generated close to $30B last year
Every day $1B is wagered by Americans alone
Information Technology is key to drive our business
Casino IT executives top priorities Improve security Data mining analytical techniques More sophisticated player data analysis to optimize player reward programs
Systems connect with all areas of the propertyFront desk Gaming pits Slot accounting systemCount room Cages KitchensCashier counters Retail shops HousekeepingPOS Etc
Yet all systems speak a different Language
Operator unaware of data details that slots can provide
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry – DATA Gaming Industry – DATA
What DATA - Needs to be accurate DATA - Needs to be consistent DATA - Needs to be available from all parts of the operation DATA – Shared across multiple platforms and systems
Why DATA – Customer data is key to your operation DATA – Used to grow the business DATA - Assist in customer observations / prediction DATA – Allows you to reward your customers appropriately DATA - Allows you to grow loyalty DATA – Allows you to influence customers decisions
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry Today – Lagging Technology
Gaming Industry Today – Lagging Technology
Proprietary solutions affect Operators, Manufacturers and Regulators
Engineering takes longer than normal
Systems and components not interchangeable
Labs and regulators must stay current on multitude of technologies
Cannot quickly benefit from the technology talent pool and transfer value
Long time to market
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry Today - InefficienciesGaming Industry Today - Inefficiencies
Unlinked systems do not provide ‘big picture view’ of the operations
Challenging to get ‘real-time’ view of their patrons activities
Proprietary interfaces required Very costly Time inefficient Change one part / change the other
Need to access multiple systems to gain accurate information
Islands of information – customer data not known by other systems
Different terms to describe the same piece of data
Legacy systems remain in operations Fair of the unknown New pain of integration Patchwork
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry Today – ConclusionGaming Industry Today – Conclusion
How can you run an efficient business when you have
such a complicated proprietary mess?
GSA OverviewGSA Overview
Rocky Mounting Gaming Summit - June 10, 2004
Overview – Some HistoryOverview – Some History
Initially GSA was incorporated as GAMMA in May 1998 with 6 members
Operators started to join the association in 1999 – GAMMA > GSA
Clear mission: We facilitate the identification, definition, development, promotion, and implementation of open standards to enable innovation, education, and communication for the benefit of the entire industry.
Rocky Mounting Gaming Summit - June 10, 2004
Overview - 2004 Board Of DirectorsOverview - 2004 Board Of Directors
Chair Gregg Solomon Mandalay Resort Group
Vice Chair Mark Lipparelli Bally Gaming and Systems
Secretary John Boushy Harrah’s Entertainment
Treasurer Thomas Nugent JCM American Corporation
Kent Young Aristocrat Technologies
Joe Bailo Atronic Americas
Val Levitan CashCode Company
Frank Ciuffetelli Isle of Capri
Steve Sutherland Konami Gaming
Jon Berkley TransAct Technologies
Fred Lychock R. Franco USA
Lyle Bell Seminole Tribe of Florida
Rob Siemasko WMS Gaming
Ex-officio Bruce Rowe VP Business Development
Rocky Mounting Gaming Summit - June 10, 2004
Overview - OrganizationOverview - Organization
Rocky Mounting Gaming Summit - June 10, 2004
Overview - Platinum MembersOverview - Platinum Members
Rocky Mounting Gaming Summit - June 10, 2004
Overview - Other MembersOverview - Other Members
Gold:
3M Touch Systems, Atronic Americas, LLC, CashCode Company, Inc., Foxwoods Resort Casino, GameTech International, GTECH Corporation, Intralot S.A., JCM American Corporation, Mars Electronics International, Money Controls, R. Franco USA, Scientific Games, Transact Technologies
Silver:
Alliance Gaming Services, AstroSys International LTD, Atronic Systems, Cadillac Jack, Caesar's Entertainment, Casino Technology AD, Coin Mechanisms, Inc., ELO Touchsystems, Flint & K, Inc., Giesecke & Devrient America, Inc., Global Payment Technologies, Inc., Glory USA, Inc., Gold Club, Himecs Co., Ltd., Hyatt Gaming, International Currency Technology, Kare Technology, Loto-Quebec, MBDA, Mikohn Gaming Corporation, NRT Technologies, Revive Partners, LLC, SGC-Link Corporation, Spielo, Unidesa Gaming, Universal Distributing of Nevada, VGT
Affiliates:
Australian Gaming Machine Manufacturers Association (AGMMA), Casino Management Association (CMA), European Gaming Organisation (EGO), Friedberg & Associates, Multi-State Lottery Association (MUSL), University of Nevada Las Vegas (UNLV)
Advisory:
BMM North America Inc,, Gaming Consultants International, GGS-US LTD, GLI, Molex Incorporated, Nick Farley & Associates, Renaissance Casino Solutions
Rocky Mounting Gaming Summit - June 10, 2004
Overview – Membership CompositionOverview – Membership Composition
Operators/Hotel18%
Manufacturers41%
OEM21%
Affiliates10%
Advisors10%
Rocky Mounting Gaming Summit - June 10, 2004
Overview – Global Membership Overview – Global Membership
N. America64%
Europe18%
Australasia10%
Japan8%
Rocky Mounting Gaming Summit - June 10, 2004
Overview - Membership GrowthOverview - Membership Growth
Membership Growth
8
22
3835 37
5962
0
10
20
30
40
50
60
70
1998 1999 2000 2001 2002 2003 2004
Year
Mem
ber
s
Platinum
Gold
Silver
Others
Total
Technology InitiativesTechnology Initiatives
Rocky Mounting Gaming Summit - June 10, 2004
Technology InitiativesTechnology Initiatives
BOB – Best of Breed Developing communication standard between gaming devices and gaming
S2S – Systems to System Developing casino systems interface standard
GDS – Gaming Device Standards Developing internal communication standard between the processing units of
an electronic gaming device and its peripheral equipment
Rocky Mounting Gaming Summit - June 10, 2004
What is BOB?What is BOB?
BOB = Best Of Breed
Communications between EGMs and back-end servers
Designed to replace existing protocols
Based on current, proven technology standards: XML, TCP/IP, HTTP, etc
Supports high-speed communications by multiple back-end servers
Consists of three components: BOB Message Standard – version 1 complete BOB Transport Standard – HTTPS/SOAP complete BOB Configuration Standard – in process
Current workgroup focus: Toolkits VLT extensions Class 2 extensions
Rocky Mounting Gaming Summit - June 10, 2004
What is S2S?What is S2S?
S2S = System To System
Communications between back-end servers
Based on current, proven technology standards: XML, TCP/IP, HTTP, etc
Supports high-speed communications amongst back-end servers
Designed to complement and support BOB
S2S and BOB use common message handling methodologies
Consists of two components: S2S Message Standard – version 1 complete S2S Transport Standard – in process
Rocky Mounting Gaming Summit - June 10, 2004
What Is BOB? What Is S2S?What Is BOB? What Is S2S?
EGM
Progressive
Accounting
Player Tracking
Tickets
BOB
BOB
BOB
BOB
Kiosk
Coin/Bill
CountersS2S
S2S
S2S
S2S
S2S
Rocky Mounting Gaming Summit - June 10, 2004
What is GDS?What is GDS?
GDS = Gaming Device Standards
Internal communication between EGM and its peripherals
Based on proven technology: USB
Components Functional Requirements Specification – finished Design specifications – in process
Note Acceptor Coin Acceptor Hopper Printer Touch Screen
AccomplishmentsAccomplishments
Rocky Mounting Gaming Summit - June 10, 2004
Accomplishments - TechnologyAccomplishments - Technology
Standards GSA BOB – Best Of Breed Message Protocol V1.00 GSA BOB - Transport and Security over SOAP/HTTPS V1.00 GSA S2S - System to System Message Protocol V1.00 GSA GDS – Gaming Device Standard Functional Specification under review GSA SAS™ 6.01 Specification adopted
Toolkits GSA SAS™ 6.01 Toolkit and Test Scripts released BOB / S2S and GDS under development
Rocky Mounting Gaming Summit - June 10, 2004
Accomplishments - OperationsAccomplishments - Operations
Attracted the resources needed to support the organization Michelle Olesiejuk - Executive Director Mark Pace – RAC Chairman Bruce Rowe – VP of Business development (ex-officio BOD member) Marty Wegner – BOB Consultant (contracted) Tony Antonucci – BOB consultant (contracted) Russ Ristine – BOB consultant (contracted) Jeana Hines – Technical Writer (contracted)
Interoperability Center operating in Las Vegas
Established GSA SAS 6.01 compliance program
Interoperability Testing Interoperability Testing
and Complianceand Compliance
Rocky Mounting Gaming Summit - June 10, 2004
Interoperability and Compliance Testing Interoperability and Compliance Testing
The primary purpose: Impartial testing facility for integration testing of GSA standards GSA compliance – independent testing by 3rd party against GSA pre-defined test
scripts Compliance is a performance benchmark NOT a Regulatory Approval
Standards to be tested: Best of Breed (BOB) Gaming Device Standards (GDS) System to System (S2S) Future GSA technology standards GSA SAS™
Three-phase rollout: Phase I – GSA will work with single interoperability testing agency to get a solid
toolkit and test script product Phase II - GSA will open the field to other testing agencies Phase III – GSA will periodically evaluate the performance of licensed testing
agencies
Rocky Mounting Gaming Summit - June 10, 2004
Benefits of GSA Compliance Benefits of GSA Compliance
Peripheral
Manufacturer
BV1 BV2 CV1 CV2 TP1
Aristocrat Test1
Atronic Test2
Bally Test3
Konami Test4
WMS Test5
Peripheral
Manufacturer
BV1 BV2 CV1 CV2 TP1
Aristocrat Test1 Test2 Test3 Test4 Test5
Atronic Test11 Test12 Test13 Test14 Test15
Bally Test21 Test22 Test23 Test24 Test25
Konami Test31 Test32 Test33 Test34 Test35
WMS Test41 Test42 Test43 Test44 Test45
Today
With GSA Standards
Rocky Mounting Gaming Summit - June 10, 2004
Benefits of GSA ComplianceBenefits of GSA Compliance
For GSA Members and the Gaming Industry Decreased time to market due to improved regulatory process Plug and Play
More efficient casino floor installations Reduced follow up service calls
For Regulators Standardized protocols reduce the quantity and variety of required testing Enables better forensic analysis to resolve disputes
Who will make it work? The operators by requesting GSA compliance when making purchasing decisions
Rocky Mounting Gaming Summit - June 10, 2004
SAS 6.01 Compliance SAS 6.01 Compliance
Current SAS implementations are all different
Interoperability Requirements Specification (Operators Checklist)
Section 1: Minimum Required Accounting and Security
Section 2: Advanced Accounting
Section 3: Ticketing
Section 4: Real Time Events
Section 5: Progressives
Section 6: System Bonussing
Section 7: Cashless
Section 8: Tournament
Section 9: Authentication
Section 10: Miscellaneous and Legacy Support
Rocky Mounting Gaming Summit - June 10, 2004
Achieving InteroperabilityAchieving Interoperability
GSA SAS TOOLKIT COMPONENTS
GSA SAS CERTIFICATION PROCESS
Interoperability
Requirements Specification
(Operators Checklist)
Protocol
Specification
EGM Requirements
Specification
EGM Test Script
DocumentHost Simulator
Independent
Test Lab ReportGSA Certification
Successful Interoperability
on Casino Floor
Regulatory Advisory Regulatory Advisory
Committee Committee
Rocky Mounting Gaming Summit - June 10, 2004
RAC CommitteeRAC Committee
Mechanism for open dialogue between Regulators and GSA
Regulators are unwilling to formally participate in GSA due to impartiality concerns
Regulators are eager to learn about what GSA is working on and to provide input
RAC chair has been positioned as the Regulator’s point of contact within GSA
Routine one-on-one calls to each Regulatory body has been effective in identifying their concerns, creating demand for detailed information on BOB, and making headway in having regulators seek the Association’s input.
Rocky Mounting Gaming Summit - June 10, 2004
RAC CommitteeRAC CommitteeFeature/Functionality BOB SAS BESS
Open Standard Protocol Yes No No Additional messages can be added without requiring Protocol modification
Yes No No
Data is received as soon as transaction occurs (Transaction based)
Yes No
Polled No
Polled Serial Serial Serial Electronic Gaming Machine data can be transmitted over:
(See Notes - # 1) Ethernet
<= 0.0096Mbps >= 0.0096 Mbps <= 0.0096 Mbps <= 0.0192Mbps <= 0.0192 Mbps
Communication speed supported (See Notes - #2)
>=100.0000Mbps RS232 RS232 RS232
RS422/485 RS422/485 TTL TTL
Communications network types supported (See Notes - #3)
TCP/IP Messages are human readable (See Notes - #4) (See Appendix A)
Yes Standard XML
No Must decode
No Must decode
Can request and accept EGM meter information Yes Yes Yes Can request and accept EGM configuration and identification information
Yes Yes Yes
Supports EGM control functions (See Appendix B) Yes Limited Limited Can request and accept EGM peripheral device information
Yes No No
Supports EGM Peripheral Device Control (See Appendix C) (See Notes - #5)
Yes Limited Limited
Supports at machine and remote authentication of single game, and each game in a multi-game, firmware (G.A.T.)
Yes No No
Cashless/Progressive/Bonusing support (See Appendix D) Yes Limited Limited
Protocol Comparison Document
Rocky Mounting Gaming Summit - June 10, 2004
RAC CommitteeRAC Committee
Requirement Pass Fail Electrical Interference
Must withstand electrostatic discharges of <= 20,000 volts DC discharged through a network with a series resistance of 150 - 1500 ohms shunted by a capacitance of 100 to 150 picofarads, repeated at 1 second intervals.
May exhibit temporary disruption at electrostatic discharges of 20,000 - 27,000 volts DC discharged through a network with a series resistance of 150 - 1500 ohms shunted by a capacitance of 100 to 150 picofarads, repeated at 1 second intervals. EGD must recover and complete play without loss or corruption of any stored or displayed information and without component failure.
Power supply filtering must prevent disruption of the device by repeated AC power being switched on and off. No disruption when a 1 microfarad capacitor, charged to +/- 680 volts DC is discharged between the hot and neutral AC supply lines, at any phase from zero - 360 degrees, with a repetition rate of 30 times per second.
The RNG and random selection process must be impervious to influences from outside the device, including, but not limited to, electro-magnetic, electro-static, and radio frequency interference. The RNG and random selection process must be protected from influence by associated equipment communicating with the EGD.
Coin/Token Acceptors Must accept designated coins/tokens and reject others, and minimize the potential for use of cheating methods such as slugging, stringing or spooning.
Must accept or reject coins/tokens on the basis of metal composition, unless .05 or less, if the EGD is configured to accept more than 20 coins/tokens for a single play.
May not accept more than $3,000 in coins/tokens before a wager must be made or play initiated. Gaming Vouchers
If a wagering instrument is less in amount than that EGD’s smallest denomination then the EGD shall: (a) Immediately reject the wagering instrument if that EGD does not have an odd cents meter; or (b) Allow for the additional accumulation of wagering credits if the EGD has an odd cents meter.
If a wagering instrument is greater in amount than the EGD’s smallest denomination and not evenly divisible by any of the EGD’s denominations then the EGD shall:
(a) Immediately issue a change voucher or coupon if that EGD does not have an odd cents meter and is equipped with a printer mechanism;
(b) Allow for the additional accumulation of wagering credits; (c) Immediately reject the wagering instrument; or (d) Immediately reject the wagering instrument if that EGD is not equipped with a printer mechanism or if the printer mechanism is not functioning for any reason.
Sample Page from US Technical Requirements Document
Gaming Industry TomorrowGaming Industry Tomorrow
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry Tomorrow - FactsGaming Industry Tomorrow - Facts
Systems are an integral part of the operations
Convergence of Technology in gaming markets (Class 2, 3 and VLT) System Supported System Based Downloadable games Dynamic floor configuration Cashless
Operators will have the ability to seamless compile transactional data and use decision science methodologies to model and forecast business decisions and hence retain and grow customer loyalty
Increased operational efficiency and revenue
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry Tomorrow - EfficienciesGaming Industry Tomorrow - Efficiencies
Freedom of choice
No more barrier to Exit
More knowledge of slot floor capabilities and floor control
Increased service, support, response time
Increased reliability
Lower operational costs
Lower unit cost
Manufacturers simplified market access (Class 2, Class 3, VLT)
Faster product introduction into new markets
Rocky Mounting Gaming Summit - June 10, 2004
Gaming Industry Tomorrow - ConclusionGaming Industry Tomorrow - Conclusion
Invest In Independent Technology Standards
Standards Will Drive Innovation
GSA Offers Synergistic Collaboration
Q & AQ & A
Looking Forward To Meeting Looking Forward To Meeting
You All At G2EYou All At G2E