Hamood Yousuf AL-HabsiSeeb, Muscat,
Oman
+968 95020009
ID 05066983
Omani
26 January 1991
PROFILE IN BRIEF Very good knowledge in
computer hardware, software and peripherals such as central processing units, servers, monitors, cables, networking, printers,
More than 4 years of successful experience in Sales,& IT Support
Motivated & hardworking individual able to use own initiative and work as part of team
An effective communicator at all levels good problem solver and analytical skills
Hamood Yousuf AL-Habsi
EXPERIENCE
(2012 – present)Sales DepartmentOoredoo Oman
Configure device at the customer site and train the customer after configuration
Monitor work completion by assuring the work quality keeping the Ooredoo standards
Implement innovative ideas for improving product and team performance
Provide internal and external customers with accurate and timely information.
Ensure delivery of monthly, quarterly and annual sales goals and manage a weekly report
Follow up with client after each transaction to ensure expectations were met and to provide consultation concerning post-deal business management and customer retention
Share best practices with product manager and with other sites to improve sales process and training
Identify new and creative businesses and activities to be featured, expanding the range of deals for our subscribers
(7 Month)IT SupportOoredoo Oman
PC assembling and hardware replacement Printer and copier repair Networking and cabling Network configuration Installation Operating system, Oracle and different software Modem and router configuration and installation Outlook troubleshooting Analyze and resolve problems identified during daily operation Provide support on internal applications for customer service
and shops, infrastructure, operating system, antivirus updates, Windows updates and networking
Maintain IT Stores hardware
SKILLS
PERSONALCOMMUNICATION
ORGANIZATIONTEAMWORKCREATIVITYSOCIALDRIVING LICENSE
REFERENCES
IT Hardware Engineer, IT Information Systems Management
Abdullah Al Talai
+968 95103463
EDUCATION
Diploma (Wireless Network Engineering) (2015)Middle East College of IT
Certificate Of ELS institute ( 2009)
Third Secondary School (2008-2009)
AWARDS
Nawras Certificate of Sales Department (2012)
Certificate of Appreciation in Muscat Festival (2015)
Certificate of Achievement (Customer Experience Project)
IT Certificate of IT Hardware Engineer, IT Information Systems Management