8/3/2019 Help Desk Analyst or Help Desk Technician or PC
Technician
1/2
GIDEON BROWN
3919 8th StreetBaltimore, Maryland 21225
[email protected]
QUALIFICATIONS
Dynamic, results-producing IT Professional with the unique
ability to bridge thegap between technology and business.
Outstanding background in installing, configuring, diagnosing,
troubleshooting, and resolving hardware, software, and network
issues combine with superior customer service skills to create a
powerful synergy. Extremely reliable, flexible and adaptable, with
a high level of comprehension that lends itself to a very short
learning curve. Innovative, creative, and resourceful in
discovering or designing solutions, easily adapting to and applying
new technology. Able to work under pressure and meet tight
deadlines with error-free results. Exceptional leadership,
communication, presentation, interpersonal, and teamwork skills.
Comfortable with technical and non-technical peopleon all levels of
an organization. Excellent organizational, management and
multitasking abilities. Currently pursuing A+ certification.
TECHNICAL EXPERTISE
Software: Corel Word Perfect, MS Word, PowerPoint, Excel,
Access, Lotus Notes 4.0-4.5, AS 400, Novell, Ghost, PC Anywhere,
Hubs, Patch Panels Token Ring, Ethernet Topologies
Operating Systems: All Windows including XP & 7, Linux
Telecommunications: ANSI/TIA/EIA Standards, Commercial &
Residential wiring of 110 & 66 blocks, Cross Connections,
Wiring Structured Cabling Systems, Fanning &Forming, Patch
Panel, Testing & Troubleshooting, Wiring Schematics, Blueprint
Reading/Editing, Fiber Connection (SC, ST), Network Configuration,
Aerial Cabling,Wiring of Modular Plugs & Jacks
Hardware: Desktops & Laptops: Dell, IBM, Compaq, Acer,
Toshiba, E Machines & HP; Printers: HP 4, 5si, 3si, 8000, &
4000
PROFESSIONAL EXPERIENCE
BROWN GLOBAL COMPUTER SOLUTIONS, Oxon Hill, Maryland, 2004 -
PresentOwner/Operator (Part-Time)* Optimize systems for commercial
and residential customers by installing, upgrading, maintaining,
configuring, troubleshooting, and repairing hardware, software, and
peripherals.* Facilitated achieving the number 1 placement on the
Google search engine for its topic in education for the Washington,
D.C. Public Schools Teachers' Union byproject managing the website
development.
-Achieved a smooth transition for the new website by
conceptualizing, strategizing, and implementing the new design,
including overseeing developer contractors.-Trained Teachers' Union
staff members on using the new website.* Provide outstanding
customer service by responding to customers in a timely manner,
ascertaining their needs and budgets, authoring and executing clear
contracts including scope of work, and completing all jobs within
budget and on schedule.* Ensure appropriate, productive systems by
researching technology and options available for the customers, and
by staying abreast of the constantly evolving ITindustry.
8/3/2019 Help Desk Analyst or Help Desk Technician or PC
Technician
2/2
PC HELP SERVICES (Unisys & PricewaterhouseCoopers),
Washington, D.C., 1998 - 2000PC Help Desk Technician & Network
Administrator* Ensured smooth running systems for Social Security
Administration and United States Census Bureau by troubleshooting,
analyzing, and maintaining PC equipmentand networks per service
level agreements (SLAs); utilized a ticket system for work orders.*
Earned a commendation from the company for spearheading the
nation-wide remoteconfiguration of 522 LANs and 7,830 workstations
over a 120-day period for the2000 Census.-Dispatched technicians
and configured the computers using Novell/NT topology via Cisco
routers and Dell servers, in WAN and LAN environments.
COVINGTON AND BURLING, Washington, D.C., 1996 - 1998Help Desk
Technician* Facilitated maximized user productivity by providing
technical support for a staff of 1,000 users via site visits or
over the telephone within a ticket system.* Played a key role in
upgrading the entire user population with new PCs and upgraded
Windows operating systems; configured printers as needed.* Ensured
accurate inventory information by spearheading the distribution of
desktops and laptops for partners and associates.
EDUCATION & CERTIFICATIONS
PRINCE GEORGE'S COMMUNITY COLLEGE, Largo, MarylandCoursework
toward an Associate of Information Technology
ANNE ARUNDEL COMMUNITY COLLEGE, Glen Burnie, MarylandCoursework
in Fiber Optics and Copper Cabling InstallationsCoursework in
Introduction to Computers & Microsoft Office
Pursuing A+ Certification, Anticipated May 2011
