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ASSESSMENT CENTERS
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ASSESSMENT CENTERS Assessment centers constitute a battery of
assignments and situational exercises
which are competency based and are
used extensively in various countriesfor Recruitment, Potential Appraisal,
Promotion, Human Resource Development
and Organizational Development.
It is a technique which is used for
measuring certain dimensions of a
persons competency.
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The Beginning It is primarily British Invention and dates back to 1942
when it was used by the Armed Forces during world
war II in the form of War Office Selection Board.
The objective behind its introduction was to identifythe most suitable officers for the war and to and send
back to the unsuitable ones to the unit.
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Tools used in Assessment Centers
Psychometric Tests
Interviews
Leaderless Group
Discussions In-basket Techniques
Management Games
/ Simulation Exercises
Role Plays
Presentations
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Psychometric Test
Aptitude Test Personality TestAbility Test
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Ability Test Attempt to measureawareness, knowledge and other
such aspects.
Aptitude Test
Attempt to evaluate verbal andnumerical reasoning ability.
Personality tests - are those tests which are aimed atstudying various dimensions of personality rather than
the ability.
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Interviews
An interview is a conversation betweentwo people (the interviewer and the
interviewee) where questions are asked
by the interviewer to obtain informationfrom the interviewee.
Types of Interviews
Background Interviews
Critical Incident/Situational Interview
Behaviour Enter Interview
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Leaderless Group Discussions (LGD)
An LGD consists of a group
of four to six participants who
are given a problem to solve
and are instructed to arrive at
a group decision within a
specified period of time.
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In basket Techniques
It represents day-to-day decision
making situation which a manager
is likely to face in the written form
from various sources. The in basket
contains a variety of material in
the form of memos, correspondence,
telephone messages, notes,
requests, etc.
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Management games/Simulation
Exercise
The interactive nature of the business game
provides opportunities to assess dimensions
such as strategic planning, team work, team
skills, leadership, analytical ability, etc.
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Role Plays
It helps gain insights into variousprocesses of human relations and alsothe persons attitudes and behaviour ina particular role.
Dimensionsjudged through Role Plays:- Conflict management Leadership skills Group Problem Solving
Team Skills Verbal and non-verbal communication Interpersonal skill Flexibility etc.
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Presentations Presentations could be on vision, various organizational
issues, case studies etc.
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Process of Assessment Centre
1. Briefing
2. Observation
3. Recording4. Classification
5. Rating
6. Integration
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Assessment Centre Report
It is the most important outcome of the Assessment
Centre. The report should contain the following
elements :
1. Brief Personal Profile2. Summary of General Performance & Behaviour
3. Description of Performance by each Competency
4. General Strengths and Weaknesses5. Developmental Advice and Action Plan
6. Organizational Actions.
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Assessment Feedback
Feedback is the process where the participants are made
aware of their observed behaviour in controlled
circumstances and how they measure up to a set
of competencies, which are relevant to the organization.
Feedback is in two parts ; The organization receives
feedback about the competency of the people therein and
the participant receives feedback on his performance in
the assessment centre.
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Need & Use of Assessment Centers
Selection and Promotion
-Supervisors & managers
- Self-directed team members
- Sales Diagnosis
- Training & development needs
- Placement
Development
- Skill enhancement through simulations
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Advantages of an Assessment Center
Comprehensive evaluation
Valid & better predictor
Less adverse impact
Training effect for raters Training effect for candidates
Multiple uses
More information for decision-making
Participants like it!
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Disadvantages of an Assessment Center
Requires expertise to develop
Developmental time can be lengthy
Requires high ratio of raters to participants
Requires multiple rooms for administration Time consuming
Costs more (time and dollars)
Involves more people Difficult to administer for large group.